• EXECUTIVE SUMMARY

• HEALTHCARE INDUSTRIES
• COMPANY PROFILE
• RESEARCH METHODOLOGY
• DATA ANALYSIS AND
INTERPRETATION
• FINDINGS
• SUGGESTIONS
• CONCLUSION
 EXECUTIVE SUMMARY

This study is intended to help SHIVJYOTI MULTI-SPECIALITY HOSPITAL decide upon the steps to be taken care for Rights
and Responsibility of the employee so that the growth of the organization keeps on improving.

Primary data have been used for analysis. However, secondary source have yielded preliminary information. Research
conducted was descriptive in nature. Descriptive research helped me to develop the concept to clearly establish priorities,
to divulge adequate information which helps me indecision making and thus essential for making the study a success.

A structured questionnaire was used to obtain required information and to assess the Rights and Responsibility of the
employee and to find the ways through which the organization can come up to the expectation of employees so that the
optimum satisfaction level can be achieved. I have used random sampling for my survey. Care was taken that the
respondents were as diversified as possible. A sample size of respondents was taken from Surat. I collected data and
analyzed them.

I have critically analyzed each and every question in the questionnaire and then given the managerial implication. This
analyzed data was later converted into pie diagrams for convenience. This also made it easy to draw a conclusion based
research and provide a presentable format for the report. Later on the information were compiled to form a presentable
report.
 HEALTH CARE INDUSTRY
The healthcare industry, or medical industry, is a sector
that provides goods and services to treat patients with
curative, preventive, rehabilitative or palliative care. The
modern health care sector is divided into many sub-
sectors and depends on interdisciplinary teams of trained
professionals to meet health needs of individuals and
populations. The healthcare industry is tremendously
important to people around the world.

Another key segment of the Healthcare

Industry is the Pharmaceutical Industry that
contributes a significant portion of the overall
revenues in the Indian Healthcare Industry.
 HEALTHCARE EXPENDITURE GROWTH
The growth in India’s healthcare industry is driven by increasing population, rising
incomes, changing lifestyle, easier access to high- quality healthcare facilities, and
greater awareness of personal health and hygiene.

Expenditure on private hospitals accounts for 66.9% of total healthcare expenditure in

India, among the highest in the world.
 MARKET SEGMENT
• GLOBAL SURVEY
A global survey on healthcare costs suggests that 4.2% 4.6%
India spends only 4.2% of its GDP on healthcare,
compared to an average of 8.5% globally, and lower INDIA CHINA
than other emerging countries such as Brazil
(9.0%), China (4.6%), and Russia (5.4%).
Another key segment of the Healthcare Industry is
the Pharmaceutical Industry that contributes a
significant portion of the overall revenues in the
Indian Healthcare Industry.
Total healthcare expenditure in India is estimated to 9% 5.4%
have increased to RS.90.4 Cores in 2013, with
private sector.
BRAZIL RUSSIA
 COMPANY PROFILE

VISION MISSION
“COMMITMENT TO COMMUNITY” IS
OUR AIM IS TO BUILD A HOSPITAL
NOT JUST OUR MOTTO; IT'S OUR WAY
THAT OFFERS COMPREHENSIVE
OF LIFE.
HEALTH CARE SERVICES UNDER ONE
EVERYTHING WE DO, WE DO TO
ROOF.
ENSURE THAT OUR PATIENTS
RECOVER SPEEDILY AND
COMFORTABLY, TO RETURN TO
PERFECT HEALTH AND NORMAL LIFE.
.

CORE VALUE CORE PURPOSE

OUR CARE IS DELIVERED WITH COMPASSION & A TRUE DEVOTION TO HEALING.
UTMOST CONSIDERATION FOR OUR PATIENTS
DIGNITY BY OUR FAMILY OF DOCTORS, NURSES,
TECHNICIANS, COUNSELORS AND SUPPORT
STAFF.
SWOT Analysis
Strengths Weaknesses
• Strong customer • Lack of staff
relationship

S
development
• Geographical location
• Experienced doctors
• Cultural connections
• Low nurse/patient ratio
• Inadequate marketing
• Lack of funds, salary W
SWOT
Opportunities Analysis Threats
• Seasonal high demand of • Lot of competitors in the

O •
•
service
Strong referral system
Organization and tech
development
market
• Salary competitions in the
hospital
• Economical barriers
• Lack of management
T
• Rising income
 PROJECT PROFILE
Employees have rights and responsibilities regarding workplace, health and safety. These
rights and responsibilities are outlined under the company terms and conditions based on their
work place and their jobs.

EMPLOYEE RIGHTS

 Every Employee, during the course of his tenure with the organization, shall be
privileged to the right.

 To be aware of the hospital wide HR and Employee policies.

 To avail the benefits being extended by the organization

 If any core believe that he/she has been the victim of harassment or knows of another
employee who has, right to report it immediately to the HR department

 To be treated considerately and respectfully, and not discriminated on the basis of caste
,religion, sex or socio-economy background

 To be aware of the terms and conditions of his/her employment before joining the
organization
 EMPLOYEE RESPONSIBILITIES

HOW  Hospital functions round the clock and employees are expected to
MAY I work ships or normal duty hours to support the hospital’s 24*7
ASSIST operations.
YOU ?
 For ideal performance, employees are expected to report 15
minutes early then they are actual duty time. Employees may be
required to work overtime when the workload so necessitates.

 In order to ensure that the duty roster is maintained, leave should

be planned well in advance and prior sanction proceeding on leave
if for whatever reason an employee is unable to report to work on
schedule, he/she must inform his/her HOD preferably In writing.

 Employees are expected to use email and internet access that is

provided in a manner that in ethical and lawful Use of personal
phones is not allowed
 WOULD YOU
LIKE AN
APPOINTMENT  Employees should not leave their workplace during the duty
SIR ? hours

 Employees should undergo training and development as an

compulsory feature, which includes safety and infection control
aspects.

 Employees are responsible for ensuring that the equipment

allocated to then or in use in their work is used and maintained
in accordance with the standard operating guidelines.
 RESEARCH
METHODOLOGY
OBJECTIVE OF THE STUDY
An in depth study about employees’ rights
and responsibility of Shivjyoti Multi-
Speciality hospital

To learn the employees’ rights and

responsibility.

To get practically trained for career

development.
 • Knowing employees rights and responsibility at
PROBLEM Shivjyoti Multi-Speciality hospital. Helping the
employees to know their rights and responsibility
STATEMENT which is essential for the smooth running and
success of its employees

SAMPLE SIZE
 The study of
questionnaire was
limited only to 70 The sample size for the
proposed study is 70
 RESEARCH employees of the
organisation.
DESIGN
 Convenient sampling
has been used in the
study and it has its own
limitations.
QUE 1: Are you clear on all the rights and responsibilities which you are having.

RESPONSES

STRONGLY AGREE AGREE NEUTRAL DISAGREE STRONGLY DISAGREE

0%

17%
3%
21%

59%

INTERPRETATION
Out of 70 employees 0% employees say that they strongly disagree about the clarity of rights and responsibilities,
employees 2.86% employees says that they disagree about their clarity regarding their rights and responsibilities,
21.43% employees says that they neutrally clear about their rights and responsibilities, 58.57% employees agree
that they are clear about their rights and responsibilities, 17.14% employees are strongly agree that they clear
about their rights and responsibilities.
QUE2: Are you aware about company vision and responsibilities.

RESPONSES

Yes No May be
0%
6%

94%

INTERPRETATION
• Out of 70 employees 94.29% employees say yes that they are aware about the company's vision and
responsibilities, 0% employees say they are totally unaware about the company's vision and
responsibilities, 5.71% employees say may be they are aware about the company's vision and
responsibilities.
QUE3: Does your supervisor coaches you to develop professionally?

RESPONSES
STRONGLY AGREE AGREE NEUTRAL DISAGREE STRONGLY DISAGREE
3% 0%
9%

30%

58%

INTERPRETATION
Out of 70 employees 0% employees strongly disagree that their supervisor always motivated them professionally, 2.86%
employees disagree that their supervisor was rarely motivated them professionally, 30% employees says that their
supervisor was neutral , 58.57% employees agree that their supervisor motivated and helped in professional
development.8.57% employees strongly agree their supervisor never motivated them professionally.
QUE4: How much are you satisfied with your training and development?

RESPONSES
Yes No May be

0% 14%

86%

INTERPRETATION
Out of 70 employees 14.29% employees say that somewhat may be satisfied with their training and
development, 0% employees says that no they aren’t satisfied with their training and development, 85.71%
employees says that yes they are satisfied with their training and development.
QUE5: Are you aware with your policies and benefits extended by the organization?

RESPONSES

Yes No Somewhat

19%

4%

77%

INTERPRETATION
Out of 70 employees 18.57 % employees are somewhat are with their policies and benefits of the
organization, 4.29% employees are not aware with their policies and benefits of the organization, 77.14%
employees are aware with their policies and benefits of the organization.
QUE6: Are you aware of your anti - harassment committee of the hospital?
RESPONSES
Yes No Somewhat

14%

52%
34%

INTERPRETATION
Out of 70 employees 14.29% employees are somewhat aware of the anti – harassment committee which
is in their organization, 34.29% employees are not aware of the anti – harassment committee which is in
their organization, 51.43% employees are aware of the anti – harassment committee which is in their
organization
 FINDINGS
100% • The employees can sometimes make decisions about their work due to
inappropriate information.

100% • The employees can often take responsibilities on their own.

80% • 77.15% of employees are informed their supervisor regarding their progress
related work.

80% • 75.71% of employees are clear about their rights and responsibilities.

90% • 94.29% of employees aware about company’s vision and responsibilities.

• 52.85% of employees agree that in their organization not having any type of
50% biasness like gender inequality, religion biasness, racism etc.

80% • 84.29% of employees can feel free to approach their supervisor in case of
any doubt regarding their work.
 • 85.79% of employees says yes that their rights and responsibilities are
90%
mentioned in their appointment letter.

70% • 67.14% of employees say their supervisor always motivated them to develop
professionally

90% • 85.71% of employees are undergo with their training and development.

80% • 83.6% of employees wore their uniform on their duties.

• 51.43% of employees knew about the ANTI – HARASSMENT COMMITTEE

50% which is in their organization.

80% • 77.14% of employees are aware of their policies and benefits of the
organization.
• Employees were sometimes motivated by their
supervisor to take on the responsibility.

• Employees strongly agree that the Responsibility of

the Company helps them To Work as a Team.

• Telling stories about other workers and swearing in

conversation with colleagues and clients is not
acceptable in the hospital
 SUGGESTIONS
Supervisor should more often motivate employees to take on
responsibility.

Management should take care that the rights of the employee are
evenly distributed.

Management should show more trust on employees so that they

can establish more responsibility and accountability among
employees.

Management should motivate employees to decide on their own.

The rights and responsibility should be designed such that it motivates

the employees to do their best.
 CONCLUSION
• Most of the employees are happy with the hospital’s rights and
responsibilities.
• Employees of the hospitals are aware that they have harassment
committee in their hospital.
• Most of the employees says that their supervisor motivates to
them during their work and also informed that what they can
change in their work style.
• Most of the employees says that the Responsibility of the
Company helps them To Work as a Team.
• Many of them agree that in their organization not having any
type of biasness like gender inequality, religion biasness, racism
etc.
• Most of employees say their supervisor always motivated them
to develop professionally.