Beruflich Dokumente
Kultur Dokumente
PGS Module
Cotabato Regional and Medical Center shall be a Multi-specialty Center for Health and Research by
2022
Mission
To deliver quality, affordable, equitable and sustainable specialized health services and research in
partnership with all stakeholders towards customers' satisfaction
Core Values
TO
FROM AREA
2022 2028
Multi-specialty Centers Multi-specialty Centers
Trauma Neurology
Cancer Kidney and Transplant
Level III Teaching and Training
Cardiology Toxicology and Poisoning
Hospital with General and
Services Reproductive Health Tropical Medicine
Specialty Services
Neonatology Burn
Physical and Rehabilitation Medicine Lung
Mental Health Orthopedic
Stroke Geriatric
Diabetes
Trauma
Neurology
Cancer
Kidney and Transplant
Cardiology
Position CRMC as a Toxicology and Poisoning
Reproductive Health
Multi-specialty DOH Recognition Tropical Medicine
Neonatology
Center in Region XII of center Burn
Physical and Rehabilitation Medicine
and ARMM by 2022 Lung
Mental Health
Orthopedic
Stroke
Geriatric
Diabetes
IMPACT
BL
Impact Indicator 2022
2018
Decrease Mortality Rate 2.73% < 2.5%
Increase Number of patient's discharged
86.5% 90%
Better Health Outcomes improved/recovered
Decrease referral to higher centers for Level III cases TBD TBD
Increase referral from other hospitals for Level III cases TBD TBD
Increase Customer Satisfaction Rating 98% 100%
Deliver quality and specialized Develop proficient, competent aligned with community needs linkages
Core
centers
DOH-accredited Centers
• Cancer Center
• Heart Center
• Physical and
Medical No accredited DOH-accredited DOH-accredited Women’s DOH-accredited
Rehabilitation Medicine
Nursing specialty center Trauma Center Health Center Neonatology Center
Center
• Mental Health Center
• Stroke Center
• Diabetes Center
Training PERFORMANCE COMMITMENTS
Provide proficient, competent
Number of trained and certified personnel
and certified personnel
DELIVERABLES
OPR 2017 BL
2018 - 2019 2020 2021 2022
Nursing
All specialty
Not all specialty trained nurses are Completion of certification of specialty
trained nurses
certified trained nurses
are certified.
Research PERFORMANCE COMMITMENTS
Produce institutional research aligned with Formulation of health policies based on completed institutional
community needs and improvement of patient researches
services Institutional research published or presented in a forum
DELIVERABLES
OPR 2017 BL
2018 2019 2020 2021 2022
CRMC Annual
Research Week
Completed
CRMC Annual Research Participation in PCHRD CRMC Annual Research Month
Research proposals researches
Forum consists only of Annual Research
PETRU presented during presented during
interesting case Forum CRMC is the host of Regional
CRMC Research Forum CRMC Research
reports. Health Research Contest.
Forum
Collaborative
research with other
institutions
Linkages PERFORMANCE COMMITMENTS
Strengthen and establish linkages
Decreased number of level I and level II referrals
to provide multi-specialty services
Increased number of level III referrals
in Central Mindanao
DELIVERABLES
OPR 2017 BL
2018 2019 2020 2021 2022
Program
Reevaluation
MOA with LGU to train All 37 Barangays of
Standard First Aid Training
HEMS Barangay Officials and Cotabato City will have
for Emergency Responders Possible MOA
BHW undergone the training
with another
LGUs
Human Capital PERFORMANCE COMMITMENTS
Increase number of trained personnel with specific training for a particular
To be able to build a network of employees trained in
subspecialty
different specialty to facilitate and run the different
Increase number of health worker ratio
multispecialty center
Increase in costumer satisfaction rating
DELIVERABLES
OPR 2017 BL
2018 2019 2020 2021 2022
MCC
Dept.
Heads
HR
Manpower
capacity based
on:
197 227 129 129 128
400 bc – 1,122
500 bc -1349
600 bc – 1735
Org Culture PERFORMANCE COMMITMENTS
Decrease in sentinel events
Institutionalize a culture of patient safety and holistic care
Increase in customer satisfaction rating
DELIVERABLES
OPR 2017 BL
2018 2019 2020 2021 2022
Objective Measure
DELIVERABLES
OPR 2017 BL
2018 2019 2020 2021 2022
Phase 1
Phase II
Dormitory
Mental Health
Cancer Center Phase II:
• Multi-
4th/5th Floor Phase 1 • Cancer Center
specilaty
Auditorium Phase 1: • Storage
center
Storage Bldg. • MHU 1 • Warehouse
• Watchers’
Warehouse • Dormitory • Renov. Of MB and
Pavillion
Sewage Treatment Plant • 4th/5th Fr/Phase 1 conversion to OPD
• Parking Area
Renovation of main bldg and • Auditorium Pedia OB-Gyne
• Dialysis
conversion to OPD Pedia, OB Gyne Surgery Wards
Center
and Surgery Wards • Blood Center
Parking Area
Dialysis Center
Watchers’ Pavillon
Blood Center
Infrastructure PERFORMANCE COMMITMENTS
Objective Measure
DELIVERABLES
OPR 2017 BL
2018 2019 2020 2021 2022
Linear Accelerator
• Linear Accelerator
Brachytherapy
• Brachytherapy
Nuclear Medicine Equipment
• Nuclear Medicine Equipment
Digital Mamography with 3D
• Digital Mamography with 3D
Tomosynthesis
Tomosynthesis
Generator Set
• Generator Set
OR Tables with OR Led lights and
• OR Tables with OR Led lights and Camera
Camera Sysem (1)
Sysem (1)
For 1 Hybrid OR and 6 General ORs
• For 1 Hybrid OR and 6 General ORs
IT PERFORMANCE COMMITMENTS
Use of technology to improve efficiency of health delivery and
Measure
processes
DELIVERABLES
OPR 2017 BL
2018 2019 2020 2021 2022
Goal # Measure BL 18 19 20 21 22
CORE PROCESSES
Patient Care
Training
Research
Linkages
HR
Infrastructure
Organizational Culture
IT
Finance
READINESS RATING
0 0.5 1.0
Teams lack the adequate skills and Teams are skilled but lack training to Teams are highly skilled and trained to deliver
training to deliver tasks deliver tasks tasks
RESOURCE AVAILABILITY
0 0.5 1.0
CONFIDENCE TO DELIVER
0 0.5 1.0
Low confidence because of high degree of High confidence despite organizational change
Moderate confidence
organizational change required required
TOTAL SCORE
PATIENT SAFETY & PATIENT EXPERIENCE PROTOCOL
Duration
Patient Safety
Deliverable
“Wow Moment”
Deliverable
Script
Actor/s
CFR MECHANISMS
Offline
CONVERSATION
for Performance
Monitoring
Online
Offline
FEEDBACK
for Accountability
Online
Compensatory
RECOGNITION
via Rewards and
Incentives
Non-Compensatory