Swarnandhra

school of management studies

A STUDY
ON
EMPLOYEE
SATISFACTION
BY
REGD NO:
08A21E0056
PROJECT GUIDE K.U.P. VIJAY KUMAR
PROF. P.V . RAMA SASTRY , M.B.A, M.COM, M.PHIL.,
 Introduction to the topic
 EMPLOYEE SATISFACTION is the terminology used to
describe whether employees are happy and contented and
fulfilling their desires and needs at work.

 Employee insight is key to any HR program. Employees Knowledge,

satisfaction and expectations need to be measured in order to
develop the organization prepared for tomorrow

 Employee satisfaction surveys help employers measure and

understand their employees attitude, opinions, motivation, and
general satisfaction with their work environment.
 Introduction to the topic
ACCORDING TO HERGBERG TWO FACTOR
MOTIVATOR
MOTIVATOR NEEDS
NEEDS
THEORY HYGIENE
HYGIENE NEEDS
NEEDS

•• INTERESTING
INTERESTING WORK
WORK •• HIGH
HIGH PAY
PAY
•• CHALLENGING
CHALLENGING WORK
WORK •• JOB
JOB SECURITY
SECURITY
•• LEARNING
LEARNING NEW
NEW THINGS
THINGS •• JOB
JOB BENEFITS
BENEFITS
•• MAKING
MAKING IMPORTANT
IMPORTANT •• STATUS
STATUS IN
IN WIDER
WIDER
CONTRIBUTIONS
CONTRIBUTIONS COMMUNITY
COMMUNITY
•• RESPONSIBILITY
RESPONSIBILITY AND
AND •• SOCIAL
SOCIAL CONTACTS
CONTACTS
AUTONOMY
AUTONOMY •• TIME
TIME WITH
WITH FAMILY
FAMILY
•• BEING
BEING CREATIVE
CREATIVE •• TIME
TIME FOR
FOR HOBBIES
HOBBIES
PROFILE OF STEEL
INDUSTRY
 PROFILE OF STEEL
INDUSTRY
•Steel industry is a basic and a core industry.

•All the key discoveries of the human genius – for instance, steam
engine, railway, means of communication and connection,
automobile, aero places and computers etc…, need steel as basic
•material.
India is the 5th largest producer of steel in the world, behind
China , Russia and united states.

• The Economy of any nation depends on a strong base of iron and

steel industry. Today Steel occupies the foremost place amongst the
materials in use today.

•India shows rapid growth in steel production with 1.5 % share in

1981in the worlds steel production increased to 7.3 % in 2008.
PROFILE OF STEEL
INDUSTRY
RANKIN
G COMPANY COUNTRY

1 Arcelor Mittal Global

2 Baosteel Group China

3 POSCO South Korea

4 Nippon Steel Japan
5 TATA STEEL India
PROFILE OF STEEL
INDUSTRY
INDIAN COMPANIES

1.      Bharat Refractories Limited.

2.      Hindustan Steel Works Construction Limited.

3.      Jindal Steel and Power Limited
4.      Tata Iron and Steel Company Limited
5.      Manganese Ore (India) limited.
6.      Metal Scrap Trade Corporation Limited.

7.     Steel Authority India Limited. SAIL

8.      National Mineral Development Corporation (NMDC)
9.      Rashtriya Ispat Nigam Limited.
10.  Sponge Iron India Limited.
PROFILE OF VIZAG STEEL
 PROFILE OF VIZAG
RINL is the 6 STEEL
th
largest integrated steel plant setup in the
public sector in India .

•RINL was found in 1982 for construction and operation of VSP

over coming several constraints during its construction the plant
started its production in 1990.

•RINL is celebrating its 25th of its industrial journey in 2007 as

silver jubilee year.

•RINL obtained three certificates (international standards)

• ISO 9001-2000 for quality management
• ISO 14001-1996 for Environment management
• OHSAS18001- 1999 for Healthy & safety management
 PROFILE OF VIZAG
STEEL
in the area of pollution control equipment RINL spends 8%
of total project cost for environmental pollution free in the steel
plant in which 40% of total plant area is covered with3.6 million
trees which gives friendly and healthy atmosphere.

•VSP product line

STEEL PRODUCTS BY PRODUCTS

Angles Nut Coke Granulated Slag
Billets Coke Dust Lime Fines
Channels Coal Tar Ammonium Sulphate
Beams Anthracene oil Wash Oil
Squares HP Naphthalene Toluene
Flats Benzene Byline
Rounds Re-bars Wire Rods
OBJECTIVE
S
 OBJECTIVES OF THE STUDY

To study the profile of VISAKHA STEEL PLANT

To study the current satisfaction level of the employees in VSP.

Assessment of development needs and areas of improvement.

To identify the factors which influence the satisfaction of employees

To offer valuable suggestions to improve the satisfaction level of

employees
OBJECTIVES OF THE STUDY

Need
&
significance
 Need & significance
• Rashtriya Ispat Nigam Limited is a multi-product steel
manufacturing unit with Rs 8,500 cr of capital and with
around 50,000 employees.

•The foundation of the success for any organization is its

healthy and satisfied employees.

•Hence, the present study has been taken up on employees of

different departments of VSP to know the strategies followed
by VSP to maximize the employee satisfaction in their
organization.
methodology
 METHODOLOG
The main objective of this study is to ascertain the different factors
which affect the level of satisfaction, morale and motivation of the
employees of VSP. So I used the 5 point Rating scale method

Rating scales can include 5 elements as follows:

• Strongly Disagree
• Disagree
• Un Decided
• Agree
• Strongly Agree
 OBJECTIVES OF THE STUDY METHODOLOG
SAMPLE SIZE : 60 Executives
70 Non Executives
Total = 130 Employees

Primary Data : The data was collected through a structured

questionnaire to know the job satisfaction levels of the employees.

Study Period : March 1st to April 10

 THE EMPLOYEE SATISFACTION SURVEY PROCESS
OBJECTIVES OF THE STUDY METHODO
DEFINE OBJECTIVES
LOGY

DESIGN AND STRUCTURED QUESTIONNAIRE

DETERMINE THE SAMPLE SIZE & SAMPLE

TECHNIQUE

REVISION OF QUESTIONNAIRE

DISTRIBUTION OF FINAL REVISED QUESTIONNAIRE

ANALYSIS OF COLLECTED DATA USING EXCEL

PRESENTATION OF REQUIRED RESULTS TO THE

TOP MANAGEMENT
Data analysis
 Data analysis
“A Study of Employee Satisfaction at VSP” aims at finding the different
level of employee satisfaction with respect to the service provided to them.
For this
The dimensions which I have covered are
•The Job
•The Work Environment
•Communication
•Leadership and Management
•Decision Making
•Rewards and recognition
•Training and development
•Work Discipline
•Performance appraisal system
•Welfare facilities
•Career development and career path
•Compensation and benefits
•Safety measures and the Company.
FINDING
S
FINDING
• Most of the non executives are dissatisfied with present

S
performance appraisal system in VSP

• Some employees are not satisfied with the Educational

facilities provided to their children by the company.

• 35% of the employees are not satisfied by the housing facilities

provided by the company.

• Majority of the employees agreed that they are totally secure

in their present job.

• Employees working in the organization were facing health

problems due to dust particles coming out from the machines.
suggestions
 Suggestions
• Performance appraisal system for workers should be on the
basis of expectations of the workers.

• . Care should be taken in the maintenance of plant, especially

during rainy season.
• Effective two-way communication should be maintained in the
company and the communication should reach upto the gross
root level workers.

• Rewards and recognition should be given to the deserving

candidates on the basis of objective evaluation of performance
at periodical intervals.

• Recreation facilities like audio and video can be arranged

during the lunch breaks in the canteens and rest rooms.