Effective Communication

Communication
simply the act of transferring information
from one place to another.
Different categories of communications

• Spoken or verbal communication. face to face,

telephone, radio or television and other media.
• Non-verbal communication. body language,
gestures, how we dress or act( even our street).
• Written communication. is the most common form
of business communication. It is essential for small
business owners.
- letters, emails, books, magazines, internet,
and other media.
Oral communication is replaced by:

1.Voice mail
2.Informal conversation
3.Email or fax mail
4.Two writing tasks which are the writing efforts, and
filling out forms
Visualization: graphs,
charts, maps, logos,
Good work place communication skills
• Courteousness
• Precession
• Language
• Low speaking volumes
• Clarity
• Listen to others
• Posture and body language
Presentation skills
Presenting information clearly and effectively:
• Presentation. Means of communication which can be adapted to
various speaking situation.
• Preparing a presentation. Is the most important part of making a
successful presentation.
• Organizing the presentation materials. Irrespective of another the
occasion is formal or informal.
• Writing your presentation. Advice on how to write an effective
presentation. You should have started to prepare ideas.
• Deciding the presentation method. Think about how you will
present your presentation.
• Managing your presentation notes. You will need to know your
own abilities and decide how best to make the presentation.
• Working with visual aids. It will need advance preparation and
should be operated with efficiency.
• Presenting data. It really helps you to tell the story better.
• Managing the event. How you manage your presentation can
make a significant difference to its success.
• Coping with presentation nerves. It is natural to feel nervous
before making a presentation.
• Dealing with question. Decide in advance how and when you
wish to handle question.
• Self in presentations. How you present yourself can affect how
your audience responds to your presentation.
Telecommunications Definition-
exchange of information over significant
distance by electronic means.

• Single Telecommunications-consist of two stations(transmitter,

Receiver).
• Transceiver-when transmitter and receiver combined.
• Optical fiber or Electromagnetic fields-the medium or signal
transmission.
• Wireless-the free space transmission and reception and reception of
data by means of electromagnetic fields.
Effective office communication

Communication technically the process of transfer of

information between the communications entities.

• Office communication includes the communication between

the employees as well as the business talks and
communication with the clients of the company.
• OC should be verbal or a non-verbal one.
Office Communication Over a Telephone

• Start by introducing yourself

• Keep your conversation brief and precise.
• If you do not happen to get the person, leave a
message.
• In case you have not been able to answer your
calls, respond to them.
• Do not end the call abruptly .Make your point.
Effective Electronic communication
• Emails help in case of language barriers and the accent problems.
• E.C increases the turn arounds times, as it lacks immediate feedbacks.
• But emails are the best option for formal comm.
• Do not responds to emails without considering the effects of your responds.

Business-deals happen over phone, contracts are signed over the electronic media

Effective office Communication

-vital components of the corporate world.