Management Of Hospitality Facilities

Nyoman Iswara, SE, CHA

Objectives

• Student comprehend with

hospitality industry in general
• Student able to understanding the
importance of maintenance
management within hospitality
industry
• Student understanding hotel
engineering system
Fact In Hospitality Industry

• One of the fastest growth industry in world.

• The hospitality industry consists of broad category
of fields within the service industry that includes
lodging, restaurants, event planning, theme parks,
transportation, cruise line, and additional fields
within the tourism industry.
• The hospitality industry is a several billion dollar
industry that mostly depends on the availability of
leisure time and disposable income
(wikipedia.org)
 Comparison Between Other Industry In
Indonesia
No Sektor Usaha Jmlah Pekerja (orang) Output per Pekerja (Rp.
Juta/tahun/orang
2005 2006 2007 2005 2006 2007
1 Pertanian , peternakan, kehutanan dan 41.814.197 42.323.190 42.608.60 6,07 6,20 6,37
perikanan

2 Pertambangan dan penggalian 9.618.553 947.097 1.020.807 17,18 177,41 167,87

3 Industri pengolahan 11.652.406 11.578.141 12.094.067 42,19 44,40 44,49

4 Listrik, gas dan air bersih 186.801 207.102 247.095 62,01 59,15 54,74

5 Konstruksi 4.417.087 4.373.950 4.397.132 23,45 25,66 27,72

6 Perdagangan, Hotel dan Restaurant 18.896.902 18.555.057 19.425.270 15,54 16,84 17,45

7 Pengangkutan dan Komunikasi 5.552.525 5.467.308 5.575.499 19,68 22,86 25,64

8 Keuangan, Real Estat, dan Jasa 1.042.786 1.153.292 1.252.195 154,64 147,47 146,67
Perusahaan
9 Jasa-jasa 10.576.572 10.571.965 10.962.352 15,20 16,15 16,60

10 Rata-rata Output per Pekerja 94.948.118 95.177.102 97.583.141 18,44 19,41 20,13

(Suherlan, 2010)
Variety Of Hospitality
Industries

• F&B segmentation: catering, café,

resto and bar, pub, food court, etc
• Health segmentation: SPA, hospital,
therapy, etc
• MICE segmentation: event
organizer, outbound, exhibition, etc
• Accommodation segmentation:
hotel, motel, lodge, yacht, cruise,
home stay, kost, etc
Type Of Accommodations

• Hotel (Inn or Lodge) • Villa, bungalow and

• Motel (motor hotel) cottage
• Cottage • Floating hotel or
• Camping Ground floatel
• Home stay or • Boat Hotel or Boatel
Dormitory • Holiday Flat let,
• Caravan Apartment and
Condominium
• Lodgment
• Boutique hotel,
• Guest House
design hotel and
• Youth Hostel gallery hotel
• Chalet • Hospital
The Role Of Facilities In
Hospitality Industry

• Play important role to meet guest

needs.
• Traveler / tourist tend to develop
the value of such a place by
viewing its characteristic
appearance.
• Facilities are marketing tool.
(Roffman, 1996)
Facilities Design

• Facility component, layout, and

materials
• Methods and type of construction
• Equipment (durability and life time,
Reparability, Accessibility)
• In house system (integrated and non
integrated)
 Management Facilities'
Responsibilities
• The control of maintenance and energy
cost
• The protection of the owner’s investment
• The creation of working environment the
results in the efficient operation of all
department
• Contributes positively to the guest
experience (especially attention to safety)
• Contractual responsibility spelled out in
management contracts and franchise
agreements
 Maintenance Management
System
Goals:
• To handle the maintenance needs of the
property effectively
• To record essential information
concerning the equipment and systems
at the property
• To establish standards for the
performance of the maintenance workers
• To provide the feedback necessary for
management to asses the performance
of the maintenance department and the
status of work in this department
 Maintenance Management
System (cont’d)

1. In house maintenance
2. Management contract and franchise:
• More professional care
• Require more fund related to
additional expenditure
• Guarantee satisfaction
 Types of Maintenance

1. Routine Maintenance
2. Preventive Maintenance
3. Scheduled Maintenance
4. Emergency and Breakdown
Maintenance
5. Contract Maintenance
Types of Maintenance

Routine maintenance: in which

pertain to regular basis, require
relatively minimal skill or training
program.
Types of Maintenance

Preventive maintenance: generally

performed using manufacturer’s
manual including inspections,
lubrication, minor repair,
adjustment to prevent any further
malfunction
Types of Maintenance

Scheduled maintenance: require

advance planning, significant
amount of time, specialized tools
and qualified persons, high level
coordination among department
Types of Maintenance

Emergency and breakdown

maintenance: require significant
amount of time, specialized tools
and qualified persons, mostly
particularly costly.
Hotel Engineering
Department

A particular department which is

responsible through technical aspect
in a hotel in order to ensure safety,
service, pleasure, and other customer
satisfaction values
(Yoeti, 1999)
Scope in Hotel Engineering
• Grounds
• Building
• Building system
• Interior finished
• FF&E
• Plumbing system
• Telecommunication system
• HVAC
• Transportations system
• Fire protection system
• Safety and security
Hotel Engineering Stock List
 Hotel Engineering

Primary function:
• Protect investment cost
• Contribute to overall guest
satisfaction
• Contribute to efficient operation of
other department
• Minimize the energy cost (saving
energy)
• Minimize any accident might occur
 TANTANGAN DALAM TUGAS
• Perbedaan kebutuhan antara satu departemen dengan departemen lain
• Perbedaan karakter, lokasi facilities menyulitkan pemeliharaan
• Sebagai “providing the system with balance” sulit membagi waktu, mana
yang menjadi prioritas utama
• Fokus perhatian pada HVAC
• Perencanaan plumbing system
• The delivery of engineering
• Market changes
• Energi listrik
• IT (Computer Based)
• Refrigerator, Food production, elevatorr sysytem, lift, etc
• Security and safety system (such as fire and emergency system)
• Detection system
THANK YOU