Coaching and Counselling Skills

Narendra M Agrawal
Indian Institute of Management Bangalore
Bannerghatta Road, Bangalore-560076
agrawal@iimb.ernet.in

1
 Coaching

Definition: Coach
A coach is a person who supports and
directs another person through asking
questions and providing motivation.

Definition: Coaching
Coaching is a tool to unlock people’s
potential to maximize their own
performance. (John Whitmore, 1992)

2
Qualities of a Coach
 Self-awareness
 A capacity to inspire others
 A capacity to build relationships
 Flexibility
 Good communicator
 A capacity for discipline
 Ability to manage professional boundaries
 Can diagnose issues and find solutions

3
 Executive Coaching

• Executive coaching is defined as helping

relationship between a manager and a consultant
to improve the effectiveness of the client’s
organization within a formally defined coaching
agreement(Killburg,1996)
• It is helpful for client to improve his/her
performance by achieving a mutually identified
set of goals.
• It is done by a wide variety of behavioural
tetechniques and methods.
4
 Types of Executive Coaching

1) Coaching for skills

2) Coaching for performance
3) Coaching for development
4) Coaching for executive’s agenda

5
Six-step model for executive coaching

1. Management meeting
2. Initial individual meeting with coachee
3. First coaching session
4. Second coaching session
5. Weekly coaching sessions
6. Management feedback

6
General Coaching process
One month time Three months Six months time
frame time frame frame

Instruments 360-degree 360 competency 360 competency

instruments assessment, assessment,
Myers-Briggs, Myers-Briggs,
Firo-B Firo-B
First session 360 data-analysis 360 data-analysis 360 data-analysis
and development and development and development
planning sessions planning sessions planning sessions
Second session Follow-up Telephone Every one or two
discussion. coaching sessions months, sessions
every 2-4 weeks to assess
progress.
Third session N.A. 3-months 6-months
assessment on assessment on
development by development by
using ROI using ROI
measure measure
Final session N.A. Mini assessment Mini assessment
and offer and offer
encouragement encouragement 7
What is Counselling?
 Counselling is the means by which one
person helps another person through
purposeful conversation.

 Counselling is a method of identifying

practical solutions to life or work-related
problems.

8
 Qualities of a Counsellor

 Empathy and warmth

 Genuineness
 Positive regard
 Concreteness
 A Sense of humour and ability to understand
pain
 Self-awareness

9
Counselling Process

 Getting started
 Introductory talk
 Identify the problem
 Coping with feelings
 Identify possible solutions
 Agreeing a plan
 Implementing a plan

10
Categories of Counseling skills

 Active Listening
 Giving information
 Making suggestions
 Drawing out
 Challenging
 Supporting

11
Model for counsellor training

STAGE 1: Exploring and focusing

STAGE 2: Developing understanding which

leads to goal setting

STAGE 3: Agreeing and implementing

action

12
 Coaching v/s Counselling

1)It is process of 1) It is needs based and

continual development. occasional process.
2)It is based on 2)It looks for causes behind
competencies and actions. the problem.
3)It is attentive to 3) The traditional counselling
strengths and model follows a remedial
achievements. approach.
4)It uses various 4)It involves minimal
assessment tools at the assessment.
beginning of coaching
intervention.
5)It is proactive and looks 5)Traditionally it focuses on
to recognize problems exploring reactive problems.
before they arise.
13