Enhancing Communications

Across Yale:
Optimizing Public Affairs
& Communications

Jennifer Cinque

CONFIDENTIAL 1
Exciting Time to be at Yale

 Significant work underway to define future academic priorities

• Extend leadership in Arts & Humanities
• Become more distinctive in Sciences
• Deepen use of data and analysis to address global social issues
• Invest in faculty excellence and diversity
• Sponsor inter-disciplinary thought and research

 Sustained investment in campus footprint

• New residential colleges open—first expansion of Yale College since 1960’s
• Schwartzman project underway
• 320 York: Likely the biggest investment in Humanities globally
• Yale Science Building well underway
• Peabody Museum of Natural History renovation moving forward
• Numerous other projects in planning stages

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The Communication Challenge

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Scope of Work

Academic Operations Medical Research and Centralized Functions

Clinical Care

Governance and Development

Administration

People

Process

Technology

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Project Deliverables

• Project Charter
• Process Flow & Documentation Review
• Organizational Design Review
• Leadership Interview Executive Summary
• SWOT Analysis
• Stakeholder Analysis Feedback Review & Summary
• Executive Summary & Presentation

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Desired Outcome & Approach

Vision
Strategic
Statement
Plan
Critical Scorecard
Behaviors
Organizational
Balanced Design

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Timeline

August, 2018 January, 2019

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September, 2018 Document Review October, 2018

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Resource Needs

Lead Consultant OPAC Leadership

Strategic Aspects Engagement
Essential Work Support
Transparent
Communications

Support Consultant Analyst

SWOT Lead OPAC Chief of Staff
Interviewer Document Preparer

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Questions, Feedback, Suggestions?

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Appendix

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An Aspiration: Core Behaviors

Today Aspiration
Involved Accountable
Heroic Replicable
Best Efforts Excellence
Relationships Services
Unit Focus Yale-Wide View
Our Way Best Way

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Timeline Details

Activity* Start Date End Date

1 Initial client meeting/stated need August 1 April 1
2 Interview vice president August 6 August 6
3 Summary of feedback and project intent August 7 August 10
4 Project charter August 10 August 10
5 Project introduction to OPAC leadership team August 17 August 17
6 Observing “on the balcony” August 20 August 29
6 Document review including process flows, strategic plan, August 29 September 10
organizational charts, mission, vision, goal documents

7 Analysis of stakeholder survey feedback (6 months prior) September 11 September 21

8 Department leadership interviews conducted September 24 October 5

9 SWOT analysis conducted October 8 October 8
10 Summarize results October 9 October 14
11 Present findings through executive summary and presentation October 15 October 19

12 Implementation October 22 December 31

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