SET THE MOOD / AMBIANCE OF THE DINING

AREA
SET THE MOOD / AMBIANCE OF THE
DINING AREA
LEARNING OBJECTIVES:

1. Explain the importance of good ambiance in the restaurant.

2. Identify the right temperature of the environment during restaurant
operation.
3. Discuss the important considerations in setting the mood and
ambience of the dining area.
Prepare and adjust the environment to ensure
comfort and ambience for customers, as
appropriate.
 The ambiance and comfort level of a restaurant must be taken into
consideration when preparing service.
 It should be continuously monitored during service to ensure it is inline
with policy and requirements. Most venues will have set requirements in
relation to:

1. The temperature settings on the climate control / air conditioning

systems.
2. The lights that have to be turned On or Off
3. The level at which sound systems operate.
Comfort and Ambiance
 Some of the factors in achieving a high level of customers of comfort and
creating the required ambiance include:
 Restaurant temperature set at a comfortable level taking into account the
outside temperature. Some properties set a constant level year round. An
accepted temperature range for dining areas is 20 degree Celsius – 26
degree Celsius, While other properties will make the room cooler during
summer and warmer during winter.
 Lighting adjusted according to the time of day and the establishment
Style.
Checks must be made to ensure:
 No blown globes
 No flickering flourescents.
 Dimmers are set at the correct setting
 Lights are On or Off as required
 A fresh smell. Sometimes it may be necessary to turn on the air
conditioning for a short time to clear away stale air and smoke.
 Music organized as appropriate. The type of music played must be in
accordance with the establishment policies, themes, special events and
preferences.
 Volume of the music should be set at a relatively low level at the start of
a session and be adjusted upwards as patron noise and cutlery and
crockery noise grows during service.
Table decorations and floor displays

 Decorations help create the atmosphere for the room and

may be themed to reflect the name of the venue / room, or
to reflect the interest of the customers who eat and drink
 Floor displays are used to motivate customers to buy
products ( food and beverage items such as wines, cocktails
or a nominated menu item )
Adjusting the environment during
trade
 Customers sometimes show signs that they not comfortable in their
surroundings. You need to be aware of the body language being sent by
the customers. Careful observation will let you know if people are too
cold, too hot , or if the music is too loud, or the lights too low.
 It is a fact of life in dining areas and restaurants that getting the air
conditioning or music 100% right for everyone is very difficult, if not
impossible.
 For someone sitting under air conditioner outlet the temperature can be
too cold, while for someone sitting only a couple of metres away, It can
be perfect
 A party of young people may want the music turned up or another style
of music played, while an older group may want the music turned down.
Always check with the supervisor before adjusting temperature or music.
Some properties will require the set levels to be adhered to at all times.
THANK YOU !!!