OD INTERVENTIONS IN

RELATION WITH CLIENT

SYSTEM
Done By
R. Navaneetha Krishnan
II-MSW
Dept of Social Work(SFS)
Madras Christian College
 OD INTERVENTION
 OD Interventions are a set of programs which
are structured in a way to solve the problems
that exists in an organization, thus enabling
organizations to reach their goals.
 Interventions can be given in various aspects
such as process, performance, knowledge, skill,
will, technology, appraisal, career
development, attrition, top talent retention etc..
 Interventions can be given for Individuals,
Group, Organization.
 INTERVENTION PROCESS
 Entering and Contracting : Here we establish the fact that yes we
do require OD intervention to address an issue.
 Diagnosis : In this process we identify the intervention and
establish the root cause of the issue.
 Designing Intervention : In this process we design the approach to
address the issue or intervene to sort the issue out and bring value
to business.
 Leading and Managing Change : Here we establish a focus group
with management buy in and implement the designed intervention.
OD intervention is a structured program driven from top to bottom.
 Evaluating and Institutionalizing Interventions: Here we evaluate
the course of actions implemented and see if we are on track or if
we need to re-design the approach so that the objective if met.
 Why Clients want OD
Intervention?
 To help make management decisions.
 To increase collaborative decision making.
 Legitimizing informal systems.
 Become responsive to valid data.
 Legitimize conflict
 Examine leadership and management
practices.
 Emotional Demands of Entry.
 Client Issues
 Issues in Client-Consultant
Relationship
 The objective being not clear leads to improper
intervention.
 Lack of trust and support from top management.
 The expertise of the consultant may be questionable.
 Selection of appropriate Intervention through proper
diagnosis should be done.
 Resistance to change will be there and it should be
overcome.
 Feedback loop should be included in every step.
 Evaluation method should be proper and holistic
approach should be chosen.
 INDIVIDUAL CLIENT
SYSTEM
If the client system is focusing on individuals, the
interventions may include
 T-groups

 Behaviour Modelling

 Life and Career Planning

 Coaching and Mentoring

 Instrumented Training.
 GROUP CLIENT SYSTEM
If the client system is focusing on a team or a
group, following interventions may be given
 Role Analysis Technique

 Role Negotiation Technique

 Interdependency Exercise

 The Appreciations and Concern exercise

 Responsibility Charting

 Visioning
 ORGANIZATION WIDE CLIENT
SYSTEM
If the intervention is being planned organization wide, then the
following things can be done
 Socio Technical System

 Self managed work teams

 Work Redesign

 Survey research and feedback

 System 4 management

 Stream analysis

 Physical setting

 MBO

 TQM

 Quality circle

 Learning Organization.