Zener Company: Overview

- Is the leading manufacturers of power conditioning equipment’s.

- Products: online UPS systems, offline systems, servo stabilizers,

constant voltage transformers and other custom-built power supplies

- Employment Strength approx. 100 people (mostly electronic

graduates)

Jainam Shah (AU1743025) Dhruvil Patel (AU1743042) Case Study Presentation

 Zener Company: Problem Review

The company’s service department which oversees the complaints from

customers, is getting a lot of complaints regarding the failure across the
different capacities UPS system.

Jainam Shah (AU1743025) Dhruvil Patel (AU1743042) Case Study Presentation

 Zener Company: Problem Analyses
Company has utilized:
1) Pareto chart
2) Cause and effect chart

Company has utilized pareto chart to find out where is the maximum
failure occurring.

Jainam Shah (AU1743025) Dhruvil Patel (AU1743042) Case Study Presentation

 Zener Company: Problem Analyses (Pareto Chart)
- Company took some capacities to analyze through pareto chart what
are the failures.
Failure of UPS system

67

Number of failures 56

22
15 13
8 7 5 4 3
5 kVA 10 kVA 20 kVA 15 kVA 30 kVA 6 kVA 7.5 kVA 4.5 Kva 60 kVA 80 kVA
UPS capacities

Column2

- They concluded that 10kVA is higher capacity than 5kVA,so it will be beneficial to focus on 10kVA
capacity of a system.

Jainam Shah (AU1743025) Dhruvil Patel (AU1743042) Case Study Presentation

 Zener Company: Problem Analyses (Cause and Effect
Diagram)

To analyze what are the exact failures they have utilized cause
and effect diagram.
Company has classified major causes into five categories to create
cause and effect diagram.
• Input conditions
• Materials
• Process
• Customer infrastructure
• Human resources

Jainam Shah (AU1743025) Dhruvil Patel (AU1743042) Case Study Presentation

 Zener Company: Problem Analyses (Cause and Effect
Diagram)

Jainam Shah (AU1743025) Dhruvil Patel (AU1743042) Case Study Presentation

 Zener Company: Problem Solution
As determined from the Pareto analyses in which the system with
capacity fails the most and what are factors affecting it are obtained.

So, to reduce the failures it is advised that the system should have
stabilize input current and power from the main supply.

As from this the service and quality of the systems will increase, and
the company can have more profit margins which was earlier got in to
service and repair sector.

Jainam Shah (AU1743025) Dhruvil Patel (AU1743042) Case Study Presentation