Job Satisfaction

A general attitude toward one’s job; the difference

between the amount of rewards workers receive and
the amount they believe they should receive.
 Job Satisfaction
• What Determines Job Satisfaction?
–Mentally Challenging Work
•use their skills
•variety of tasks, freedom etc.
–Participation in decision making
–Equitable Rewards
•just, skill level, fair promotions
–Supportive Working Conditions
•safe, comfortable, clean
–Supportive Colleagues
–Opportunity to learn and grow
 SOURCES OF JOB SATISFACTION

WAGES

WORKING CONDITION

JOB PROMOTION
SATISFACTIO
WORKING GROUP N

SUPERVISION
 The Effect of Job Satisfaction on
Employee Performance
• Satisfaction and Productivity
– Satisfied workers aren’t necessarily more productive.
– Worker productivity is higher in organizations with
more satisfied workers.
• Satisfaction and Absenteeism
– Satisfied employees have fewer avoidable absences.
• Satisfaction and Turnover
– Satisfied employees are less likely to quit.
– Organizations take actions to cultivate high performers
and to weed out lower performers.

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 Job Satisfaction
• Measuring Job Satisfaction
– Single global rating
– Summation score
• How Satisfied Are People in Their Jobs?
– Job satisfaction declined to 50.7% in 2000
– Decline attributed to:
• Pressures to increase productivity
• Less control over work

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 Responses to Job Dissatisfaction

EXHIBIT 3-6
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3–6
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 Causes of Job Satisfaction
Discrepancies

Need A C Value
Fulfillment Attainment
Causes

Dispositional/ E D Equity
Genetic
Components
 Responses to Job Dissatisfaction

Active

Exit Voice

Destructive Constructive

Neglect Loyalty

Passive
 How Employees Can Express
Dissatisfaction

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 Job Satisfaction and OCB
• Satisfaction and Organizational Citizenship
Behavior (OCB)
– Satisfied employees who feel fairly treated by and
are trusting of the organization are more willing to
engage in behaviors that go beyond the normal
expectations of their job.

© 2003 Prentice Hall Inc. All

3–11
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