Business Process Management

E-Pharmacy process
As-is & To-be process

By:
Malobika Chakravarty
(QA03)
Sharon Dsouza
(QA06)
Dhananjay Singh
(IP08)
Marina Philip Raju
11/21/2019
(QA12) 1
 Business Process: As-is vs. To-be process

As-is Process To-be Process

“Present” state “Future” state

Main purpose- gives Main purpose- requires

accurate view of whole business analyst to be
process and where creative in solving
improvements are needed problems.

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 Business Process: As-is process
Documenting and
Documenting As- Process Analyzing the Implementing
is process mapping As-is process the To-be
process
• For clear • Straight way is to • To find any • Start creating the to-
understanding of do using process inefficiencies and be process map, with
process flowchart. flaws. few adjustments and
• Several ways to gain: • Simply draw the • Insights collected by improvements on as-is
Observation, different steps asking various process diagram.
Interviews, within the process. questions: • Best recommended
Questionnaires and • 3 main ways to do o Are deadlines practices: start small,
Project teams process mapping: pen frequently missed enforce the process and
& paper, Flowchart within the process? benchmark the metrics.
software and o Are some of the
Workflow software process steps taking
unusually long?
o Are some of the
process steps a time
or money sink? Why?
o What or which process
step has the highest
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impact on output? 3
 Business Process: As-is process

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 Business Process: To-be process

Improvements made in As-is process

• Process automation: Created an attractive and one-for-all

model to access physicians as well as medicines eliminating

middlemen or intermediates.

• Single minute exchange of die (SMED): Reduced the time to

change from running one process in an operation to running

other.

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 Business Process: To-be process

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 Implications caused by a change of process

• Fast and convenient process

• Aligned and stringent check of prescriptions for non-OTC

drugs.

• Created a sole platform for booking doctor consultation and

purchasing medicine

• Increased customer satisfaction

• Increased accessibility and affordability

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 Challenges faced

• Difficulty in drawing flowcharts using Bizagi software.

• Finding bottlenecks and opportunities for its improvements.

• Difficulty in simplifying the process.

• Compatibility issues

• Cannot be converted to presentation format

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 Key Learnings

• About Bizagi software.

• Understood the concept of E-pharmacy process.

• Clarity between as-is and to-be process

• Practical implementation

• Techniques to improvise process

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