Unit 6

Alejandra Galán Cely

The topic to
treating
are…

 Business communication skills

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Business
communication skills
Since we will be able to communicate of a
"formal" and "not "informal" form since we
are accustomed.

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 1. The greeting
• Dear Mrs …….
Tips of draft of a e- • Dear Sir or Madam
• Dear …..
mail
This is very important in the to be 2. Structure of e-mail
employed at an international • Introduction
company
• Body
• Conclusion
• Farewell
• The signature

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Structure of Introduction
e-mail Start writing MY NAME IS … Followed by someone of these
expressions
▪ I am writing with regared to …
▪ I am emailing in reference of…
▪ I am contacting you to…
▪ In reply to your email, i…
▪ I would like …

They must not use abbreviations,

always it is necessary to to write I
complete

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Body e-mail
“
▪ Get to the point
▪ Not to use emoticons
▪ Not use abbreviations
▪ To use the same source of letter
▪ Not write in capital letter

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Conclusion

The most common phrases are

 Thank you for your help
 I look forward to hearing from you
 Thanks in advance
 Please, feel free to contact me if you have any
questions
 If you have ane questions, do not hesitate to
contact me
 Let me know if you need any thing else
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Farwell

 Yours sincerely
 Your faithfully
 Your cordially
 Respectfully

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The
signature Name

Position
Name of the
company
Information of the
contact
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Listening
Telephone conversations about an important order

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Phone
conversatio
 Good morning
ns
 This is … speaking
 Could i speak to … please?
 i´m calling on behalf of …
 … speaking, how may i help you ?
 i´m sorry, he´s out of the office today
 Could you hold on a momento, please
 Can i leave a message please?
 Could i speak to Sommeone who …?
Formal

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12
 Thank
you
Alejandra Galán Cely

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