Introduction to Six Sigma

Methodology and
symbol of quality
Contents :

 What is Six Sigma?

 Why Six Sigma?
 Six Sigma to Defect Levels
 Six Sigma Phases : Define, Measure,
Analyze, Improve and Control
 Tools and Key Roles for Six Sigma
Six Sigma : An Overview

 Sigma is a statistical concept that represents

the amount of variation present in a process
relative to customer requirements or
specifications.
 A statistical concept that measures a
process in terms of defects – at the six
sigma level, there 3.4 defects per million
opportunities
 Commonly denoted as 6σ, 6 Sigma, or 6s
Why should I use Six Sigma?

Process
Quality
Improvement

Time Customer
Reduction Satisfaction

Growth Money
Defect at Sigma Scale:-

Sigma % Good % Bad DPMO

1 30.9% 69.1% 691,462
2 69.1% 30.9% 308,538
3 93.3% 6.7% 66,807
4 99.38% 0.62% 6,210
5 99.977% 0.023% 233
6 99.9997% 0.00034% 3.4
Six Sigma methodologies

Define Measure Analyze

Improve

DMAIC Control
Six Sigma Phases

Define Define the project goals and customer

Define
Define (internal and external) deliverables

Measure the process to determine

Measure
current performance

Analyze and determine the root

Analyze
cause(s) of the defects
Six Sigma Phases

Improve the process by eliminating

Improve defects

Control future process performance

Control
Tools for Six Sigma

• Balanced Scorecard
• Stakeholder Analysis
• Force Field Analysis
• Cause & Effect Diagram
• Affinity Diagram
• SIPOC Diagram.
• Minitab:- Statistical and Process Management Software for
Six Sigma and Quality Improvement.
Key Roles for Six Sigma

Are the employees who take up Six Sigma

Green Belts
implementation along with their other job
responsibilities. They operate under the
guidance of Black Belts and support them
in achieving the overall results.
Key Roles for Six Sigma

Black Belts Operate under Master Black Belts to apply

Six Sigma methodology to specific
projects. They primarily focus on Six
Sigma project execution.

Identified by champions, act as in-house

Master
expert coach for the organization on Six
Black Belts
Sigma. They devote 100% of their time to
Six Sigma.
Key Roles for Six Sigma

Champions Are responsible for the Six Sigma

implementation across the
organization in an integrated manner.
Champions also act as mentor to Black
Belts.

Includes CEO and other key top

Executive
management team members. They are
Leadership
responsible for setting up a vision for Six
Sigma implementation.
 Thank You