Starting with the name of

ALLAH, The KING of KINGS

National Bank of Pakistan

Counter Service Problem

 Presentation Contents
 Introduction
 Limitations of Study
 Theoretical Framework
 Relationship of Variables
 Development & Testing of Hypothesis
 Sources of Data Collection
 Data Analysis
 Conclusion
 Introduction
 Background Information
 Major Objective
 Brief History
 Current Problem
 Problem Definition
 Counter Service Rush
 To Study Variables Involved
 Further Exploration of Variables
 Limitations of Study
 Sample is not truly representative of
population
 Relationship based on Estimation
 Lack of Time & Resources
 First time Investigation
 Ambareen Ali
Topic

Sources of Data Collection

 Source of Data Collection
 Observation

 Preliminary Data Gathering

 Questioners
 Unstructured interviews

 Views

• Customer point of view

• Employees point of view
Shumaila Wali
Topic

Theoretical
Framework
Theoretical Framework
ATM facility

Organizational
commitment

Online banking
Counter service problem in

NBP
Computer
network

Unskilled
employees

Separate female
counter

Dependent variable

Independent
Variables
 Jan Muhammad
Topic

Development & Testing of

Hypothesis
 Development & Testing of
Hypothesis
1. ATM Machine
 Null hypothesis H 0 : ATM can reduce the
counter service problem to a greater extent
 Alternative Hypothesis H1:ATM can not
reduce the counter service problem to a
greater extent.
 Testing of ATM Facility in NBP
Step 1.Null and Alternative Hypothesis
Null H0: p=0.5 vs. Alternative H1: p≠0.50
Step 2. Level of significance
α=0.10
Step 3. Test Statistic
z=p^-p/ pq/n

Step 4. Calculation
where P^=x/n
P^=26/50
P^=0.52
And p=0.50, n=50
q= 1-p
q= 1-0.50
q=0.5
Putting the values in the test statistic
z= 0.52-0.50/ 0.50  0.50 / 50

z= 0.02/0.070
z=0.2857
step 5. critical region
-zα/2≤ zc ≥ zα/2
-2.33≤ 0.2857 ≥ 2.33
step 6. Result
 2. Unskilled employees

 Null Hypothesis H0 : Unskilled employees

contribute a lot to the counter service problem.

 Alternative Hypothesis H1: Unskilled

employees do not contribute a lot to the
counter service problem
 Testing of Skilled Employees in NBP

Step 1.Null and Alternative Hypothesis

Null H0: p=0.4 vs. Alternative H1: p≠0.40
Step 2. Level of significance
α=0.10
Step 3. Test Statistic
z=p^-p/ pq/n
Step 4. Calculation
where P^=x/n
P^=22/50
P^=0.44
And p=0.40, n=50
q= 1-p
q= 1-0.40
q=0.6
Putting the values in the test statistic
z= 0.44-0.40/ 0.40  0.60 / 50

z= 0.04/0.0692
z=0.578
step 5. critical region
-zα/2≤ zc ≥ zα/2
-2.33≤ 0.578 ≥ 2.33
step 6. Result
 3. Organizational Commitment

 Null Hypothesis H0 : Organizational

commitment has a great impact on the counter
service problem.

 Alternative Hypothesis H1: Organizational

commitment does not have a great impact on
the counter service problem
 Testing of Organizational Commitment in NBP

Step 1.Null and Alternative Hypothesis

Null H0: p=0.40 vs. Alternative H1: p≠0.40
Step 2. Level of significance
α=0.10
Step 3. Test Statistic
z=p^-p/ pq/n

Step 4. Calculation
where P^=x/n
P^=16/50
P^=0.32
And p=0.40, n=50
q= 1-p
q= 1-0.40
q=0.60
Putting the values in the test statistic
z= 0.32-0.40/ 0.40  0.60 / 50
z= -0.08/0.0692
z= -1.15
step 5. critical region
-zα/2≤ zc ≥ zα/2
-2.33≤ -1.15 ≥ 2.33
step 6. Result
 4. Computer networking

 Null Hypothesis H0: computer network can

reduce the counter service problem.

 Alternative Hypothesis H1: computer

network can not reduce the counter service
problem
 Testing of Computer Network in NBP

Step 1.Null and Alternative Hypothesis

Null H0: p=0.5 vs. Alternative H1: p≠0.50
Step 2. Level of significance
α=0.10
Step 3. Test Statistic
z=p^-p/ pq/n

Step 4. Calculation
where P^=x/n
P^=20/50
P^=0.40
And p=0.50, n=50
q= 1-p
q= 1-0.50
q=0.5
Putting the values in the test statistic
z= 0.40-0.50/ 0.50  0.50 / 50

z= -0.10/0.070
z= -1.42
step 5. critical region
-zα/2≤ zc ≥ zα/2
-2.33≤ -1.41 ≥ 2.33
step 6. Result
 Online Banking

 Null Hypothesis H0: Online Banking can

reduce the counter service problem to great
extent

 Alternative Hypothesis H1: Online Banking

can not reduce the counter service problem to
great extent.
 Testing of Online Banking in NBP

Step 1.Null and Alternative Hypothesis

Null H0: p=0.5 vs. Alternative H1: p≠0.50
Step 2. Level of significance
α=0.10
Step 3. Test Statistic
z=p^-p/ pq/n

Step 4. Calculation
where P^=x/n
P^=15/50
P^=0.30
And p=0.50, n=50
q= 1-p
q= 1-0.50
q=0.5
Putting the values in the test statistic
z= 0.30-0.50/ 0.50  0.50 / 50

z= -0.20/0.070
z=-2.85
step 5. critical region
-zα/2≤ zc ≥ zα/2
-2.33≤ -2.85 ≥ 2.33
step 6. Result
 6. Separate Female Counter

 Null Hypothesis H0: Separate Female counter

can reduce the counter service problem to
some extent.

 Alternative Hypothesis H1: Separate Female

counter can not reduce the counter service
problem to some extent.
Testing of Separate Female Counter in NBP

Step 1.Null and Alternative Hypothesis

Null H0: p=0.5 vs. Alternative H1: p≠0.50
Step 2. Level of significance
α=0.10
Step 3. Test Statistic
z=p^-p/ pq/n

Step 4. Calculation
where P^=x/n
P^=15/50
P^=0.30
And p=0.50, n=50
q= 1-p
q= 1-0.50
q=0.5
Putting the values in the test statistic
z= 0.30-0.50/ 0.50  0.50 / 50

z= -0.20/0.070
z= -2.857
step 5. critical region
-zα/2≤ zc ≥ zα/2
-2.33≤ -2.857 ≥ 2.33
step 6. Result
Fahad Majeed
Topic

Data Analysis
 Data Analysis
 ATM Facility
 Online Banking
 Computer Network
 Skilled employees
 Organizational Commitment
 Separate Female Counter
 ATM facility
ATM FREQUENCY PERCENTAGE

1 2 20%

2 9 30%

3 13 40%

4 26 50%

ATM FACILITY IN NBP

1, 10%

4, 40% 2, 20% 1
2
3
4

3, 30%
 Online Banking
ONLINE BANKING FREQUENCY PERCENTAGES

1 3 10%

2 7 20%

3 25 30%

4 15 50%

ONLINE BANKING IN NBP

1, 10%

4, 40% 2, 20%
1
2
3
4

3, 30%
Computer Networking
COMPUTER NETWORKING FREQUENCY PERCENTAGES

1 5 20%

2 10 30%

3 15 40%

4 20 50%

COMPUTER NETWORKING IN NBP

1, 10%

4, 40% 2, 20%
1
2
3
4

3, 30%
 Skilled employees
SKILLED EMPLOYEES FREQUENCY PERCENTAGES

1 3 10%

2 12 20%

3 13 30%

4 22 40%

SKILLED EMPLOYEES IN NBP

1, 10%

4, 40% 2, 20%
1
2
3
4

3, 30%
Organizational Commitment
EMPLOYEES COMMITMENT FREQUENCY PERCENTAGE

1 2 10%

2 9 15%

3 10 20%

4 13 30%

5 16 40%

EMPLOYEES COMMITMENT IN NBP

1, 7%
2, 13%
5, 33%
1
2
3
4
3, 20% 5

4, 27%
 Separate Female Counter
SEPARATE FEMALE COUNTER FREQUENCY PERCENTAGE

1 10 10%

2 12 20%

3 13 30%

4 15 50%

SEPARATE FEMALE COUNTER IN NBP

1, 10%

4, 40% 2, 20% 1
2
3
4

3, 30%
 Tahir Iqbal
Topic

Conclusion &
Recommendations
 Conclusion
 The core problem
 Different variables involved
 Accepted & rejected variables
 The most influencing variables
 Recommendations
 Installation of ATM Machine
 Improvement of organizational commitment
 Proper training of employees
 Computer network for quick processing
END OF PRESENTATION

THANK YOU ALL