3 - QSM 754 Course PowerPoint Slides v8

QSM 754
SIX SIGMA APPLICATIONS

AGENDA
©The National Graduate School of Quality Management v7 • 1

Day 1 Agenda
 Welcome and Introductions
 Course Structure
 Meeting Guidelines/Course Agenda/Report Out Criteria
 Group Expectations
 Introduction to Six Sigma Applications
 Red Bead Experiment
 Introduction to Probability Distributions
 Common Probability Distributions and Their Uses
 Correlation Analysis
Day 2 Agenda
 Team Report Outs on Day 1 Material
 Central Limit Theorem
 Process Capability
 Multi-Vari Analysis
 Sample Size Considerations

Day 3 Agenda
 Team Report Outs on Day 2 Material
 Confidence Intervals
 Control Charts
 Hypothesis Testing
 ANOVA (Analysis of Variation)
 Contingency Tables

Day 4 Agenda
 Team Report Outs on Practicum Application
 Design of Experiments
 Wrap Up - Positives and Deltas

Class Guidelines
 Q&A as we go
 Breaks Hourly
 Homework Readings
 As assigned in Syllabus
 Grading
 Class Preparation 30%
 Team Classroom Exercises30%
 Team Presentations 40%
 10 Minute Daily Presentation (Day 2 and 3) on Application of previous days work
 20 minute final Practicum application (Last day)
 Copy on Floppy as well as hard copy
 Powerpoint preferred
 Rotate Presenters
 Q&A from the class

INTRODUCTION TO SIX
SIGMA APPLICATIONS

Learning Objectives
 Have a broad understanding of statistical

concepts and tools.
 Understand how statistical concepts can be used

to improve business processes.
 Understand the relationship between the

curriculum and the four step six sigma problem
solving process (Measure, Analyze, Improve and
Control).

What is Six Sigma?
 A Philosophy
 Customer Critical To Quality (CTQ) Criteria
 Breakthrough Improvements
 Fact-driven, Measurement-based, Statistically Analyzed
Prioritization
 Controlling the Input & Process Variations Yields a
Predictable Product
 A Quality Level
 6 = 3.4 Defects per Million Opportunities
 A Structured Problem-Solving Approach
 Phased Project: Measure, Analyze, Improve, Control
 A Program
 Dedicated, Trained BlackBelts

 Prioritized Projects
 Teams - Process Participants & Owners
POSITIONING SIX SIGMA
THE FRUIT OF SIX SIGMA
Sweet Fruit
Design for Manufacturability
Process Entitlement
Bulk of Fruit
Process Characterization
and Optimization
Low Hanging Fruit

Seven Basic Tools
Ground Fruit
Logic and Intuition

UNLOCKING THE HIDDEN FACTORY
VALUE
STREAM TO WASTE DUE TO
THE INCAPABLE
CUSTOMER PROCESSES
PROCESSES WHICH WASTE SCATTERED

PROVIDE PRODUCT VALUE THROUGHOUT THE VALUE
IN THE CUSTOMER’S EYES STREAM
•FEATURES OR • EXCESS INVENTORY

CHARACTERISTICS THE • REWORK
CUSTOMER WOULD PAY • WAIT TIME
FOR…. • EXCESS HANDLING
• EXCESS TRAVEL DISTANCES
• TEST AND INSPECTION
Waste
Waste is
is aa significant
significant cost
cost driver
driver and
and has
has aa major
major
impact
impact on
on the
the bottom
bottom line...
line...
Common Six Sigma Project Areas
 Manufacturing Defect Reduction

 Cycle Time Reduction
 Cost Reduction
 Inventory Reduction
 Product Development and Introduction
 Labor Reduction
 Increased Utilization of Resources
 Product Sales Improvement
 Capacity Improvements
 Delivery Improvements

The Focus of Six Sigma…..
All critical characteristics (Y)

are driven by factors (x) which
are “upstream” from the
results….
Attempting to manage results
(Y) only causes increased costs
Y = f(x) due to rework, test and
inspection…
Understanding and controlling
the causative factors (x) is the
real key to high quality at low
cost...
INSPECTION EXERCISE
The necessity of training farm hands for first class

farms in the fatherly handling of farm livestock is
foremost in the minds of farm owners. Since the
forefathers of the farm owners trained the farm hands
for first class farms in the fatherly handling of farm
livestock, the farm owners feel they should carry on
with the family tradition of training farm hands of first
class farms in the fatherly handling of farm livestock
because they believe it is the basis of good
fundamental farm management.
How many f’s can you identify in 1 minute of inspection….

INSPECTION EXERCISE
The necessity of* training f*arm hands f*or f*irst class

f*arms in the f*atherly handling of* f*arm livestock is
f*oremost in the minds of* f*arm owners. Since the
f*oref*athers of* the f*arm owners trained the f*arm
hands f*or f*irst class f*arms in the f*atherly handling
of* f*arm livestock, the f*arm owners f*eel they should
carry on with the f*amily tradition of* training f*arm
hands of* f*irst class f*arms in the f*atherly handling
of* f*arm livestock because they believe it is the basis
of* good f*undamental f*arm management.
How many f’s can you identify in 1 minute of inspection….36 total are available.

SIX SIGMA COMPARISON
Six
Six Sigma
Sigma Traditional
Traditional
Focus on Prevention Focus on Firefighting
Low cost/high throughput High cost/low throughput
Poka Yoke Control Strategies Reliance on Test and Inspection
Stable/Predictable Processes Processes based on Random Probability
Proactive Reactive
Low Failure Rates High Failure Rates
Focus on Long Term Focus on Short Term
Efficient Wasteful
Manage by Metrics and Analysis Manage by “Seat of the pants”
“SIX SIGMA TAKES US FROM FIXING PRODUCTS SO THEY ARE EXCELLENT,

TO FIXING PROCESSES SO THEY PRODUCE EXCELLENT PRODUCTS”
Dr. George Sarney, President, Siebe Control Systems
IMPROVEMENT ROADMAP
Objective
Phase 1:
•Define the problem and
Measurement verify the primary and
secondary measurement
Characterization
systems.
Phase 2:
Analysis •Identify the few factors
Breakthrough which are directly
Strategy influencing the problem.
Phase 3:
Improvement
•Determine values for the
few contributing factors
Optimization which resolve the
Phase 4: problem.
Control
•Determine long term
control measures which
will ensure that the
contributing factors
remain controlled.
Measurements are critical...
•If we can’t accurately measure

something, we really don’t know much
about it.
•If we don’t know much about it, we
can’t control it.
•If we can’t control it, we are at the
mercy of chance.

WHY STATISTICS?
THE ROLE OF STATISTICS IN SIX SIGMA..
 WE DON’T KNOW WHAT WE DON’T KNOW LSL T USL
 IF WE DON’T HAVE DATA, WE DON’T KNOW

 IF WE DON’T KNOW, WE CAN NOT ACT
 IF WE CAN NOT ACT, THE RISK IS HIGH
 IF WE DO KNOW AND ACT, THE RISK IS MANAGED
 IF WE DO KNOW AND DO NOT ACT, WE DESERVE THE LOSS.
DR. Mikel J. Harry
 TO GET DATA WE MUST MEASURE

 DATA MUST BE CONVERTED TO INFORMATION
 INFORMATION IS DERIVED FROM DATA THROUGH
STATISTICS

WHY STATISTICS?
THE ROLE OF STATISTICS IN SIX SIGMA..
 Ignorance is not bliss, it is the food of failure

and the breeding ground for loss.
DR. Mikel J. Harry 
LSL T USL
 Years ago a statistician might have claimed that

statistics dealt with the processing of data….
 Today’s statistician will be more likely to say
that statistics is concerned with decision
making in the face of uncertainty.
Bartlett

WHAT DOES IT MEAN?
 Sales Receipts
 On Time Delivery
 Process Capacity
 Order Fulfillment Time
 Reduction of Waste
 Product Development Time
 Process Yields
 Scrap Reduction
 Inventory Reduction
 Floor Space Utilization
Random Chance or Certainty….

Which would you choose….?
Learning Objectives
 Have a broad understanding of statistical

concepts and tools.
 Understand how statistical concepts can be used

to improve business processes.
 Understand the relationship between the

curriculum and the four step six sigma problem
solving process (Measure, Analyze, Improve and
Control).

RED BEAD EXPERIMENT

Learning Objectives
 Have an understanding of the difference between

random variation and a statistically significant
event.
 Understand the difference between attempting to

manage an outcome (Y) as opposed to managing
upstream effects (x’s).
 Understand how the concept of statistical

significance can be used to improve business
processes.

WELCOME TO THE WHITE BEAD
FACTORY
HIRING NEEDS
BEADS ARE OUR BUSINESS
PRODUCTION SUPERVISOR
4 PRODUCTION WORKERS
2 INSPECTORS
1 INSPECTION SUPERVISOR
1 TALLY KEEPER
STANDING ORDERS
 Follow the process exactly.
 Do not improvise or vary from the documented process.
 Your performance will be based solely on your ability to

produce white beads.
 No questions will be allowed after the initial training period.
 Your defect quota is no more than 5 off color beads allowed

per paddle.

WHITE BEAD MANUFACTURING PROCESS
 PROCEDURES
The operator will take the bead paddle in the right hand.
 Insert the bead paddle at a 45 degree angle into the bead bowl.
 Agitate the bead paddle gently in the bead bowl until all spaces
are filled.
 Gently withdraw the bead paddle from the bowl at a 45 degree
angle and allow the free beads to run off.
 Without touching the beads, show the paddle to inspector #1 and
wait until the off color beads are tallied.
 Move to inspector #2 and wait until the off color beads are tallied.
 Inspector #1 and #2 show their tallies to the inspection
supervisor. If they agree, the inspection supervisor announces
the count and the tally keeper will record the result. If they do
not agree, the inspection supervisor will direct the inspectors to
recount the paddle.
 When the count is complete, the operator will return all the beads
to the bowl and hand the paddle to the next operator.

INCENTIVE PROGRAM
 Low bead counts will be rewarded with a

bonus.
 High bead counts will be punished with a

reprimand.
 Your performance will be based solely on your

ability to produce white beads.
 Your defect quota is no more than 7 off color

beads allowed per paddle.

PLANT RESTRUCTURE
 Defect counts remain too high for the plant to

be profitable.
 The two best performing production workers

will be retained and the two worst performing
production workers will be laid off.
 Your performance will be based solely on

your ability to produce white beads.
 Your defect quota is no more than 10 off color

beads allowed per paddle.
OBSERVATIONS…….
WHAT OBSERVATIONS DID YOU

MAKE ABOUT THIS PROCESS….?

are “downstream” from the
results….
(Y) only causes increased costs
Y = f(x) due to rework, test and
inspection…
Understanding and controlling
the causative factors (x) is the
real key to high quality at low
cost...

Learning Objectives
 Have an understanding of the difference between

random variation and a statistically significant
event.
 Understand the difference between attempting to

manage an outcome (Y) as opposed to managing
upstream effects (x’s).
 Understand how the concept of statistical

significance can be used to improve business
processes.

INTRODUCTION TO
PROBABILITY
DISTRIBUTIONS

Learning Objectives
 Have a broad understanding of what probability distributions are
and why they are important.
 Understand the role that probability distributions play in

determining whether an event is a random occurrence or
significantly different.
 Understand the common measures used to characterize a

population central tendency and dispersion.
 Understand the concept of Shift & Drift.
 Understand the concept of significance testing.

Why do we Care?
An
An understanding
understanding of of
Probability
Probability Distributions
Distributions is
is
necessary
necessary to:
to:
••Understand
Understand thethe concept
concept and
and
use
use of
of statistical
statistical tools.
tools.
••Understand
Understand the
the significance
significance of
of
random
random variation
variation in
in everyday
everyday
measures.
measures.
••Understand
Understand thethe impact
impact of
of
significance
significance on
on the
the successful
successful
resolution
resolution of
of aa project.
project.

IMPROVEMENT ROADMAP
Uses of Probability Distributions
Project Uses
Phase 1: •Establish baseline data
Measurement
characteristics.
Characterization
Phase 2: •Identify and isolate

Analysis
sources of variation.
Breakthrough
Strategy
Phase 3:
•Demonstrate before and
Improvement after results are not
random chance.
Optimization
Phase 4:
•Use the concept of shift &
Control drift to establish project
expectations.

KEYS TO SUCCESS
Focus on understanding the concepts

Visualize the concept
Don’t get lost in the math….

Measurements are critical...
•If we can’t accurately measure

something, we really don’t know much
about it.
•If we don’t know much about it, we
can’t control it.
•If we can’t control it, we are at the
mercy of chance.

Types of Measures
 Measures where the metric is composed of a

classification in one of two (or more) categories is
called Attribute data. This data is usually
presented as a “count” or “percent”.
 Good/Bad
 Yes/No
 Hit/Miss etc.
 Measures where the metric consists of a number
which indicates a precise value is called Variable
data.
 Time
 Miles/Hr

COIN TOSS EXAMPLE
 Take a coin from your pocket and toss it 200

times.
 Keep track of the number of times the coin falls as

“heads”.
 When complete, the instructor will ask you for

your “head” count.

COIN TOSS EXAMPLE
Results from 10,000 people doing a coin toss 200 times. Results from 10,000 people doing a coin toss 200 times.
Count Frequency Cumulative Count
600 10000
Cumulative Frequency
500
Cumulative Percent
400
Frequency
Cumulative Frequency
300 5000
200
100
0 0
70 80 90 100 110 120 130 70 80 90 100 110 120 130
"Head Count" Results from 10,000 people doing a coin toss 200 times.
Cumulative Cumulative Percent
Cumulativecount
countisissimply
simplythe
thetotal
total frequency
frequency
count
countaccumulated
accumulatedas asyou
youmove
movefromfromleftleftto
to 100
right
rightuntil
until we
weaccount
accountfor forthe
the total
total population
populationof of Cumulative Percent
10,000
10,000people.
people.
50
Since
Sinceweweknow
knowhow
howmany
manypeople
peoplewere
werein
inthis
this
population
population(ie
(ie10,000),
10,000),we
wecan
candivide
divideeach
eachofofthe
the
cumulative counts by 10,000 to give us a curve
cumulative counts by 10,000 to give us a curve
with
withthe
thecumulative
cumulativepercent
percentof
ofpopulation.
population. 0
70 80 90 100 110 120 130
"Head Count"
COIN TOSS PROBABILITY EXAMPLE
Results from 10,000 people doing a coin toss 200 times

Cumulative Percent
This
This means
means that
that we
we can
can now
now
100
predict
predict the
the change
change that
that
certain
certain values
values can
can occur
occur
Cumulative Percent
based
based onon these
these percentages.
percentages.
50
Note
Note here
here that
that 50%
50% of of the
the
values
values are
are less
less than
than our
our
expected
expected value
value ofof 100.
100.
0
This
This means
means that
that in
in aa future
future
70 80 90 100 110 120 130
experiment
experiment setset up
up the
the same
same
way,
way, wewe would
would expect
expect 50% 50%
of
of the
the values
values to
to be
be less
less than
than
100.
100.

COIN TOSS EXAMPLE
Results from 10,000 people doing a coin toss 200 times.
Count Frequency
600 We
We can
can now
now equate
equate aa probability
probability to
to the
the
500 occurrence
occurrence of
of specific
specific values
values or
or groups
groups ofof
400 values.
values.
Frequency
300
For
For example,
example, we we can
can see
see that
that the
the
200
occurrence
occurrence of of aa “Head
“Head count”
count” ofof less
less than
than
100
7474 or
or greater
greater than
than 124124 out
out of
of 200
200 tosses
tosses
0
70 80 90 100 110 120 130 isis so
so rare
rare that
that aa single
single occurrence
occurrence was was
"Head Count"
Results from 10,000 people doing a coin toss 200 times. not
not registered
registered outout of
of 10,000
10,000 tries.
tries.
Cumulative Percent
OnOn the
the other
other hand,
hand, wewe can
can see
see that
that the
the
100
chance
chance ofof getting
getting aa count
count near
near (or
(or at)
at) 100
100
isis much
much higher.
higher. With
With the
the data
data that
that we
Cumulative Percent
we
50
now
now have,
have, wewe can
can actually
actually predict
predict each
each ofof
these
these values.
values.
0
70 80 90 100 110 120 130
"Head Count"
COIN TOSS PROBABILITY DISTRIBUTION
PROCESS
PROCESSCENTERED
CENTERED
ON
ON EXPECTEDVALUE
EXPECTED VALUE
% of population = probability of occurrence
600
IfIf we SIGMA ( ) IS A MEASURE

we know
know where
where 500 OF “SCATTER” FROM THE
we
we areare in
in the
the EXPECTED VALUE THAT
population
population we we can 400
Frequency
can CAN BE USED TO

equate
equate that that to
to aa CALCULATE A
300 PROBABILITY OF
probability
probability value.
value. OCCURRENCE
This
This isis the
the purpose
purpose 200
of
of the
the sigma
sigma value
value 
100
(normal
(normal data).
data).
0
70 80 90 100 110 120 130
NUMBER OF HEADS 58 65 72 79 86 93 100 107 114 121 128 135 142
SIGMA VALUE (Z) -6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6
CUM % OF POPULATION .003 .135 2.275 15.87 50.0 84.1 97.7 99.86 99.997

WHAT DOES IT MEAN?
 Common Occurrence
 Rare Event
What
What are
are the
the chances
chances that
that this
this
“just
“just happened”
happened” IfIf they
they are
are small,
small,
chances
chances are
are that
that an
an external
external
influence
influence isis at
at work
work that
that can
can be
be
used
used to
to our
our benefit….
benefit….

Probability and Statistics
• “the odds of Colorado University winning the national

title are 3 to 1”
• “Drew Bledsoe’s pass completion percentage for the last
6 games is .58% versus .78% for the first 5 games”
• “The Senator will win the election with 54% of the popular
vote with a margin of +/- 3%”
• Probability and Statistics influence our lives daily

• Statistics is the universal lanuage for science
• Statistics is the art of collecting, classifying,
presenting, interpreting and analyzing numerical
data, as well as making conclusions about the
system from which the data was obtained.
Population Vs. Sample (Certainty Vs. Uncertainty)
 A sample is just a subset of all possible values
sample
population
 Since the sample does not contain all the possible values,
there is some uncertainty about the population. Hence any
statistics, such as mean and standard deviation, are just
estimates of the true population parameters.

Descriptive Statistics
Descriptive Statistics is the branch of statistics which

most people are familiar. It characterizes and summarizes
the most prominent features of a given set of data (means,
medians, standard deviations, percentiles, graphs, tables
and charts.
Descriptive Statistics describe the elements of

a population as a whole or to describe data that represent
just a sample of elements from the entire population
Inferential Statistics
Inferential Statistics
Inferential Statistics is the branch of statistics that deals with

drawing conclusions about a population based on information
obtained from a sample drawn from that population.
While descriptive statistics has been taught for centuries,

inferential statistics is a relatively new phenomenon having
its roots in the 20th century.
We “infer” something about a population when only information

from a sample is known.
Probability is the link between

Descriptive and Inferential Statistics
WHAT DOES IT MEAN?
WHAT IF WE MADE A CHANGE TO THE PROCESS?
Chances
Chances are are very
very 600 And
And the
the first
first 50
50
good
good that
that the
the trials
trials showed
showed
process
process distribution
distribution 500 “Head
“Head Counts”
Counts”
has
has changed.
changed. In In greater
greater than
than 130?
130?
400
Frequency
fact,
fact, there
there isis aa
probability
probability greater
greater 300
than
than 99.999%
99.999% that that
200
itit has
has changed.
changed.

100
0
70 80 90 100 110 120 130
NUMBER OF HEADS 58 65 72 79 86 93 100 107 114 121 128 135 142
SIGMA VALUE (Z) -6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6
CUM % OF POPULATION .003 .135 2.275 15.87 50.0 84.1 97.7 99.86 99.997

USES OF PROBABILITY DISTRIBUTIONS
Primarily
Primarily these
these distributions
distributions are
are used
used to
to test
test for
for significant
significant differences
differences in
in data
data sets.
sets.
To
To bebe classified
classified asas significant,
significant, the
the actual
actual measured
measured valuevalue must
must exceed
exceed aa critical
critical
value.
value. TheThe critical
critical value
value isis tabular
tabular value
value determined
determined by by the
the probability
probability distribution
distribution
and
and the
the risk
risk of
of error.
error. This
This risk
risk of
of error called  risk
error isis called risk and
and indicates
indicates the
the probability
probability
of
of this
this value
value occurring
occurring naturally.
naturally. So, an  risk
So, an risk of
of .05
.05 (5%)
(5%) means
means that
that this
this critical
critical
value
value will
will be
be exceeded
exceeded by by aa random
random occurrence
occurrence less less than
than 5%
5% of
of the
the time.
time.
Critical Critical
Value Value
Rare Common Rare

Occurrence Occurrence Occurrence

SO WHAT MAKES A DISTRIBUTION UNIQUE?
CENTRAL
CENTRAL TENDENCY
TENDENCY
Where
Where aa population
population is
is located.
located.
DISPERSION
DISPERSION
How
How wide
wide aa population
population is
is spread.
spread.
DISTRIBUTION
DISTRIBUTION FUNCTION
FUNCTION
The
The mathematical
mathematical formula
formula that
that
best
best describes
describes the the data
data (we
(we will
will
cover
cover this
this in
in detail
detail in
in the
the next
next
module).
module).

COIN TOSS CENTRAL TENDENCY
Number of occurrences
600
500
400
300
200
100
0
70 80 90 1 00 110 1 20 130
What are some of the ways that we can easily indicate
the centering characteristic of the population?
Three measures have historically been used; the

mean, the median and the mode.
WHAT IS THE MEAN?
ORDERED DATA SET
The mean has already been used in several earlier modules
-5
and is the most common measure of central tendency for a
population. The mean is simply the average value of the -3
data. -1
mean  x   x i

2
 .17 -1
n 12 0
0
n=12 0
0
0
1
3
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 4
Mean x i  2

WHAT IS THE MEDIAN?
If we rank order (descending or ascending) the data set for
this distribution we could represent central tendency by the ORDERED DATA SET
order of the data points. -5
If we find the value half way (50%) through the data points, we -3
have another way of representing central tendency. This is -1 50% of data
points
called the median value. -1
0
0
Median
0
0
0
1
3
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 4
Median
Value
WHAT IS THE MODE?
If we rank order (descending or ascending) the data set for
this distribution we find several ways we can represent central ORDERED DATA SET
tendency. -5
We find that a single value occurs more often than any other. -3
Since we know that there is a higher chance of this occurrence -1
in the middle of the distribution, we can use this feature as an -1
indicator of central tendency. This is called the mode. 0
0
Mode Mode
0
0
0
1
3
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 4

MEASURES OF CENTRAL TENDENCY, SUMMARY
ORDERED DATA SET
-5
-3
-1
MEAN ( X)
-1
0 (Otherwise known as the average)

0
X  2
0
0
i
0
X    .17
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6
1
3
4
n 12
ORDERED DATA SET
-5
-3
MEDIAN
-1
n/2=6
-1
0 (50 percentile data point)
0
n=12
0 Median
0 Here the median value falls between two zero
0
n/2=6
1
3
values and therefore is zero. If the values were
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 4
ORDERED DATA SET say 2 and 3 instead, the median would be 2.5.
Mode = 0
-5
-3
-1
MODE
-1
0 (Most common value in the data set)
}
0
0
Mode = 0
0
0
The mode in this case is 0 with 5 occurrences
1
3 within this data.
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 4
SO WHAT’S THE REAL DIFFERENCE?
MEAN
MEAN
The
The mean
mean is is the
the most
most
consistently
consistently accurate
accurate measure
measure of
of
central
central tendency,
tendency, but but is
is more
more
difficult
difficult to
to calculate
calculate than
than thethe
other
other measures.
measures.
MEDIAN
MEDIAN AND
AND MODE
MODE
The
The median
median and
and mode
mode are
are both
both
very
very easy
easy to
to determine.
determine. That’s
That’s
the
the good
good news….The
news….The bad bad news
news
is
is that
that both
both are
are more
more susceptible
susceptible
to
to bias
bias than
than the
the mean.
mean.

SO WHAT’S THE BOTTOM LINE?
MEAN
MEAN
Use
Use on
on all
all occasions
occasions unless
unless aa
circumstance
circumstance prohibits
prohibits its
its use.
use.
MEDIAN
MEDIAN AND
AND MODE
MODE
Only
Only use
use ifif you
you cannot
cannot use
use
mean.
mean.

COIN TOSS POPULATION DISPERSION
Number of occurrences
600
500
400
300
200
100
0
70 80 90 1 00 110 1 20 130
What are some of the ways that we can easily indicate the dispersion
(spread) characteristic of the population?
Three measures have historically been used; the range, the standard
deviation and the variance.
WHAT IS THE RANGE?
ORDERED DATA SET
The range is a very common metric which is easily
-5
determined from any ordered sample. To calculate the range
simply subtract the minimum value in the sample from the -3
maximum value. -1
-1
Range  x MAX  x MIN  4  ( 5)  9 0
0
0 Range
0
0
1
3
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 4
Range
Min Max

WHAT IS THE VARIANCE/STANDARD DEVIATION?
The variance (s2) is a very robust metric which requires a fair amount of work to
determine. The standard deviation(s) is the square root of the variance and is the
most commonly used measure of dispersion for larger sample sizes.
DATA SET X i  X  Xi  X 
2
X 
 Xi

2
 -.17 -5 -5-(-.17)=-4.83 (-4.83)2=23.32
n 12 -3 -3-(-.17)=-2.83 (-2.83)2=8.01
-1
-1-(-.17)=-.83 (-.83)2=.69
   X
2 -1
X i 61.67 0 -1-(-.17)=-.83 (-.83)2=.69
s 2
   5.6 0 0-(-.17)=.17 (.17)2=.03
n 1 12  1 0 0-(-.17)=.17 (.17)2=.03
0 0-(-.17)=.17 (.17)2=.03
0 0-(-.17)=.17 (.17)2=.03
1
0-(-.17)=.17 (.17)2=.03
3
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 4 1-(-.17)=1.17 (1.17)2=1.37
3-(-.17)=3.17 (3.17)2=10.05
4-(-.17)=4.17 (4.17)2=17.39
61.67
MEASURES OF DISPERSION
ORDERED DATA SET
-5
-3
Min=-5 RANGE (R)
-1
-1
0 (The maximum data value minus the minimum)
R  X max  X min  4  (  6)  10
0
0
0
0
1
3
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 4 Max=4
DATA SET X i  X  X  X 2
VARIANCE (s2)
i
X 
 Xi

2
 -.17
-5 -5-(-.17)=-4.83
-3 -3-(-.17)=-2.83
(-4.83)2=23.32
(-2.83)2=8.01
n 12 -1 -1-(-.17)=-.83 (-.83)2=.69
-1
0
-1-(-.17)=-.83 (-.83)2=.69
(Squared deviations around the center point)
   X
0
0-(-.17)=.17 (.17)2=.03
2
0 0-(-.17)=.17 (.17)2=.03
X i 61.67
2
   5.6
0 0-(-.17)=.17 (.17)2=.03
0 0-(-.17)=.17 (.17)2=.03
s
1 0-(-.17)=.17
3 1-(-.17)=1.17
(.17)2=.03
(1.17)2=1.37
n 1 12  1
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 4 (3.17)2=10.05
ORDERED3-(-.17)=3.17
DATA SET
-5 4-(-.17)=4.17
-3
-1
(4.17)2=17.39
61.67 STANDARD DEVIATION (s)
-1
0
0
(Absolute deviation around the center point)
s  s 2  5.6  2.37
0
0
0
1
3
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 4

SAMPLE MEAN AND VARIANCE EXAMPLE
 
2
Xi Xi  X Xi  X
  X 
 X i
1
2
10
15
N 3 12
4 14
X 
2 5 10
X 9
  s  
2 2 i 6
11
n 1 7
12
8 10
9 12
10
 Xi
X
s2
SO WHAT’S THE REAL DIFFERENCE?
VARIANCE/
VARIANCE/ STANDARD
STANDARD DEVIATION
DEVIATION
The
The standard
standard deviation
deviation is is the
the most
most
consistently
consistently accurate
accurate measure
measure of of
central
central tendency
tendency for
for aa single
single
population.
population. The
The variance
variance has has the
the
added
added benefit
benefit of
of being
being additive
additive over
over
multiple
multiple populations.
populations. BothBoth are
are difficult
difficult
and
and time
time consuming
consuming to to calculate.
calculate.
RANGE
RANGE
The
The range
range is is very
very easy
easy to
to determine.
determine.
That’s
That’s the the good
good news….The
news….The bad bad news
news
is
is that
that itit is
is very
very susceptible
susceptible toto bias.
bias.

SO WHAT’S THE BOTTOM LINE?
VARIANCE/
VARIANCE/ STANDARD
STANDARD
DEVIATION
DEVIATION
Best
Best used
used when
when you
you have
have
enough
enough samples
samples (>10).
(>10).
RANGE
RANGE
Good
Good for
for small
small samples
samples (10
(10 or
or
less).
less).

SO WHAT IS THIS SHIFT & DRIFT STUFF...
LSL USL
-12 -10 -8 -6 -4 -2 0 2 4 6 8 10 12
The project is progressing well and you wrap it up. 6 months

later you are surprised to find that the population has taken a
shift.

SO WHAT HAPPENED?
All
Allof
ofour
ourwork
workwaswasfocused
focusedin inaa narrow
narrow time
timeframe.
frame.
Over
Overtime,
time,other
otherlong
longterm
terminfluences
influencescome
comeand andgogo
which
whichmove
movethe
thepopulation
populationandandchange
changesome
someof ofits
its
characteristics.
characteristics. This
Thisisiscalled
calledshift
shiftand
anddrift.
drift.
m e
Ti
Historically,
Historically, this
this shift
shift andand drift
drift
Original Study primarily
primarily impacts
impacts the
the position
position of of
the
the mean
mean andand shifts 1.5  from
shifts itit 1.5 from
it’s
it’s original
original position.
position.
VARIATION FAMILIES
Sources of
Variation
Within Individual Piece to Time to

Sample Piece Time
Variation is present Variation is present Variation is present

upon repeat upon measurements of upon measurements
measurements within different samples collected with a
the same sample. collected within a short significant amount of
time frame. time between samples.

SO WHAT DOES IT MEAN?
To
To compensate
compensate for for these
these long
long
term
term variations,
variations, we
we must
must
consider
consider two
two sets
sets of
of metrics.
metrics.
Short
Short term
term metrics
metrics are
are those
those
which
which typically
typically are
are associated
associated
with
with our
our work.
work. Long
Long term
term metrics
metrics
take
take the
the short
short term
term metric
metric data
data
and
and degrade
degrade itit by
by an
an average
average of
of
1.5.
1.5.

IMPACT OF 1.5 SHIFT AND DRIFT
Z PPM ST C pk PPM LT (+1.5 )
0.0 500,000 0.0 933,193
0.1 460,172 0.0 919,243
0.2 420,740 0.1 903,199
0.3 382,089 0.1 884,930
0.4 344,578 0.1 864,334 Here,
Here, you
you can
can seesee that
that the
the
0.5 308,538 0.2 841,345 impact
impact ofof this
this concept
concept isis
0.6 274,253 0.2 815,940 potentially
potentially very
very significant.
significant. InIn
0.7 241,964 0.2 788,145 the
0.8 211,855 0.3 758,036
the short
short term,
term, wewe have
have driven
driven
the
the defect
defect rate
rate down
down to to 54,800
54,800
0.9 184,060 0.3 725,747
ppm
ppm and
and can
can expect
expect toto see
see
1.0 158,655 0.3 691,462
1.1 135,666 0.4 655,422
occasional
occasional long
long term
term ppm
ppm toto
1.2 115,070 0.4 617,911 be
be as
as bad
bad asas 460,000
460,000 ppm.
ppm.
1.3 96,801 0.4 579,260
1.4 80,757 0.5 539,828
1.5 66,807 0.5 500,000
1.6 54,799 0.5 460,172
1.7 44,565 0.6 420,740
SHIFT AND DRIFT EXERCISE
We have just completed a project and have presented the
following short term metrics:
•Zst=3.5
•PPMst=233
•Cpkst=1.2
Calculate
Calculate the
the long
long
term
term values
values for
for each
each
of
of these
these metrics.
metrics.

Learning Objectives
 Have a broad understanding of what probability distributions are
and why they are important.
 Understand the role that probability distributions play in

determining whether an event is a random occurrence or
significantly different.
 Understand the common measures used to characterize a

population central tendency and dispersion.
 Understand the concept of Shift & Drift.
 Understand the concept of significance testing.

COMMON PROBABILITY
DISTRIBUTIONS AND
THEIR USES

Learning Objectives
 Have a broad understanding of how probability

distributions are used in improvement projects.
 Review the origin and use of common probability

distributions.

Why do we Care?
Probability
Probability distributions
distributions are
are
necessary
necessary to:
to:
••determine
determine whether
whether anan event
event is
is
significant
significant or
or due
due to
to random
random
chance.
chance.
••predict
predict the
the probability
probability of
of specific
specific
performance
performance given
given historical
historical
characteristics.
characteristics.

IMPROVEMENT ROADMAP
Uses of Probability Distributions
Common Uses
Phase 1:
Measurement
•Baselining Processes
Characterization
Phase 2:
Analysis
Breakthrough
Strategy
Phase 3:
Improvement
Optimization •Verifying Improvements

Phase 4:
Control

KEYS TO SUCCESS
Focus on understanding the use of the distributions

Practice with examples wherever possible
Focus on the use and context of the tool

PROBABILITY DISTRIBUTIONS, WHERE
DO THEY COME FROM?
X X X
Data points vary, but as the data accumulates, it forms a distribution which occurs naturally.
X X
Distributions can vary in:
Location Spread Shape

COMMON PROBABILITY DISTRIBUTIONS
4
Original Population Continuous Distribution
3
0
0 1 2 3 4 5 6 7
-1
-2
-3
-4
4
2
Subgroup Normal Distribution
1
0
Average
0 1 2 3 4 5 6 7
-1
-2
Subgroup Variance (s2) 2 Distribution

-3
-4
4
0
0 1 2 3 4 5 6 7

THE LANGUAGE OF MATH
Symbol Name Statistic Meaning Common Uses
 Alpha Significance level Hypothesis Testing,

DOE
2 Chi Square Probability Distribution Confidence Intervals, Contingency
Tables, Hypothesis Testing
 Sum Sum of Individual values Variance Calculations
t t, Student t Probability Distribution Hypothesis Testing, Confidence Interval

of the Mean
n Sample Total size of the Sample Nearly all Functions
Size Taken
 Nu Degree of Freedom Probability Distributions, Hypothesis
Testing, DOE
 Beta Beta Risk Sample Size Determination
 Delta Difference between Sample Size Determination

population means
 Sigma Number of Standard Probability Distributions, Process
Value Deviations a value Exists Capability, Sample Size Determinations
from the Mean

Population and Sample Symbology
Value Population Sample

Mean  x
Variance 2 s2
Standard Deviation  s
Process Capability Cp Cp
Binomial Mean P P

THREE PROBABILITY DISTRIBUTIONS
X 
t CALC  s Significant  t CALC  t CRIT
n
s12
Fcalc  2 Significant  FCALC  FCRIT
s2
f  fa 
2
2

e
Significant   2
CALC
  2
CRIT
 ,df
fe
Note that in each case, a limit has been established to determine what is
random chance verses significant difference. This point is called the critical
value. If the calculated value exceeds this critical value, there is very low
probability (P<.05) that this is due to random chance.

Z TRANSFORM
-1
-1 +1
+1 -2
-2 +2
+2
+/- 1 +/- 2

2 tail = 32%
2 tail = 4.6%
1 tail = 16%
1 tail = 2.3%
 
-3 +3
+3
-3
Common
Common Test
Test Values
Values
+/- 3
Z(1.6)
Z(1.6) == 5.5%
5.5% (1 tail =.05)
(1 tail =.05)
2 tail = 0.3%
Z(2.0)
Z(2.0) == 2.5%
2.5% (2 tail =.05)
(2 tail =.05) 1 tail = .15%



are “downstream” from the
results….
Y = f(x) (Y) only causes increased costs
due to rework, test and
inspection…
Probability
Probability distributions
distributions identify
identify sources
sources
of
of causative
causative factors
factors (x).
(x). These
These can
can be
be Understanding and controlling
identified
identified and
and verified
verified by
by testing
testing which
which the causative factors (x) is the
shows
shows their
their significant
significant effects
effects against
against
the real key to high quality at low
the backdrop
backdrop of of random
random noise.
noise.
cost...
BUT WHAT DISTRIBUTION
SHOULD I USE?
Characterize
Characterize
Population
Population
Determine Population Population

Confidence Average Variance
Interval for
Point Values Compare 2 Compare a
Compare a Compare 2
Population Population Population Population
Averages Average Variances Variance
Against a Against Target
•Z Stat (,n>30) Target Value Value(s)
•Z Stat (p) •Z Stat (n>30) •Z Stat (n>30) •F Stat (n>30) •F Stat (n>30)
•t Stat (,n<30) •Z Stat (p) •Z Stat (p) •F’ Stat (n<10) • 2 Stat (n>5)
•  Stat (,n<10) •t Stat (n<30) •t Stat (n<30) • 2 Stat (n>5)
•  Stat (Cp) •  Stat (n<10) •  Stat (n<10)

HOW DO POPULATIONS INTERACT?
These interactions form a new

population which can now be
used to predict future
performance.

ADDING TWO POPULATIONS
 
Means Add
Population means interact in a simple intuitive manner. 1 + 2 = new
new
new
 
Variations Add
Population dispersions interact in an additive manner
12 + 22 = new2

SUBTRACTING TWO POPULATIONS
 
Means Subtract
Population means interact in a simple intuitive manner. 1 - 2 = new
new
new
 
Variations Add
Population dispersions interact in an additive manner
12 + 22 = new2

TRANSACTIONAL EXAMPLE
 Orders are coming in with the following

characteristics:
X = $53,000/week
s = $8,000
 Shipments are going out with the following

characteristics:
X = $60,000/week
s = $5,000
 Assuming nothing changes, what percent of the
time will shipments exceed orders?
TRANSACTIONAL EXAMPLE
Orders Shipments
X = $53,000 in orders/week X = $60,000 shipped/week
s = $8,000 s = $5,000
To solve this problem, we must create a new distribution to model the situation posed
in the problem. Since we are looking for shipments to exceed orders, the resulting
distribution is created as follows:
X shipments  orders  X shipments  X orders  $60,000  $53,000  $7,000
 5000   8000   $9434
2 2
sshipments  orders  sshipments
2
 sorders
2
$7000 The new distribution looks like this with a mean of $7000 and a
standard deviation of $9434. This distribution represents the
$0 occurrences of shipments exceeding orders. To answer the original
Shipments > orders
question (shipments>orders) we look for $0 on this new distribution.
Any occurrence to the right of this point will represent shipments >
orders. So, we need to calculate the percent of the curve that exists
to the right of $0.
TRANSACTIONAL EXAMPLE, CONTINUED
X shipments  orders  X shipments  X orders  $60,000  $53,000  $7,000
 5000   8000   $9434
2 2
sshipments  orders  s 2
shipments s
2
orders
$7000 To calculate the percent of the curve to the right of $0 we need to

convert the difference between the $0 point and $7000 into sigma
$0 intervals. Since we know every $9434 interval from the mean is one
sigma, we can calculate this position as follows:
0  X $0  $7000
 .74 s
Shipments > orders
s $9434
Look up .74s in the normal table and you will find .77. Therefore, the answer to the original
question is that 77% of the time, shipments will exceed orders.
Now, as a classroom exercise, what percent of the time will

shipments exceed orders by $10,000?

MANUFACTURING EXAMPLE
 2 Blocks are being assembled end to end and

significant variation has been found in the overall
assembly length.
 The blocks have the following dimensions:
X1 = 4.00 inches X2 = 3.00 inches

s1 = .03 inches s2 = .04 inches
 Determine the overall assembly length and
standard deviation.

Learning Objectives
 Have a broad understanding of how probability

distributions are used in improvement projects.
 Review the origin and use of common probability

distributions.

CORRELATION ANALYSIS

Learning Objectives
 Understand how correlation can be used to

demonstrate a relationship between two factors.
 Know how to perform a correlation analysis and

calculate the coefficient of linear correlation (r).
 Understand how a correlation analysis can be

used in an improvement project.

Why do we Care?
Correlation
Correlation Analysis
Analysis is
is
necessary
necessary to:
to:
••show
show aa relationship
relationship between
between
two
two variables.
variables. This
This also
also sets
sets the
the
stage
stage for
for potential
potential cause
cause and
and
effect.
effect.

IMPROVEMENT ROADMAP
Uses of Correlation Analysis
Common Uses
Phase 1:
Measurement
Characterization
•Determine and quantify
Phase 2:
Analysis the relationship between
Breakthrough
factors (x) and output
Strategy characteristics (Y)..
Phase 3:
Improvement
Optimization
Phase 4:
Control

KEYS TO SUCCESS
Always plot the data

Remember: Correlation does not always imply cause & effect
Use correlation as a follow up to the Fishbone Diagram
Keep it simple and do not let the tool take on a life of its own

WHAT IS CORRELATION?
Output or y
variable
(dependent)
Correlation
Correlation
Y=
Y= f(x)
f(x)
As
As the
the input
input variable
variable changes,
changes,
there
there is
is an
an influence
influence or
or bias
bias
on
on the
the output
output variable.
variable.
Input or x variable (independent)

WHAT IS CORRELATION?
 A measurable relationship between two variable data
characteristics.
Not necessarily Cause & Effect (Y=f(x))
 Correlation requires paired data sets (ie (Y1,x1), (Y2,x2), etc)
 The input variable is called the independent variable (x or KPIV)

since it is independent of any other constraints
 The output variable is called the dependent variable (Y or KPOV)

since it is (theoretically) dependent on the value of x.
 The coefficient of linear correlation “r” is the measure of the

strength of the relationship.
 The square of “r” is the percent of the response (Y) which is

related to the input (x).
TYPES OF CORRELATION
Y=f(x) Strong Y=f(x) Weak Y=f(x) None
Positive
x x x
Negative

CALCULATING “r”
Coefficient of Linear Correlation
  x yi  y 
••Calculate sample
sample covariance

Calculate
s covariance
x i
xy
(( ))
sxy 
n 1 ••Calculate
Calculate ssxx and
and ssyyfor
for each
each data
data
set
set
••Use
Use the
the calculated
calculated values
values to
to
sxy compute
compute rrCALC.
rCALC  CALC.
sx s y ••Add
Add aa ++ for
for positive
positive correlation
correlation
and
and -- for
for aa negative
negative correlation.
correlation.
While this is the most precise method to calculate
Pearson’s r, there is an easier way to come up with a fairly
close approximation...

APPROXIMATING “r”
Coefficient of Linear Correlation
••Plot
Plot the
the data
data on
on orthogonal
orthogonal axis
axis
••Draw
Draw an
an Oval
Oval around
around the
the data
data
••Measure
Measure thethe length
length and
and width
width
of
of the
the Oval
Oval
W
••Calculate
Calculate the
the coefficient
coefficient of
of
linear
linear correlation
correlation (r)
(r) based
based on
on
Y=f(x)
L the
the formulas
formulas below
below
 W
r  1  
x L
 6.7 
r  1    .47
 12.6 
L + = positive slope
| | | |
W
| | | | | | | | | | |
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
6.7 12.6 - = negative slope
HOW DO I KNOW WHEN I HAVE CORRELATION?
Ordered r CRIT • The answer should strike a familiar cord at this point…
Pairs We have confidence (95%) that we have correlation
5 .88 when |rCALC|> rCRIT.
6 .81
•Since sample size is a key determinate of rCRIT we need
7 .75
to use a table to determine the correct rCRIT given the
8 .71
number of ordered pairs which comprise the complete
9 .67 data set.
10 .63
15 .51 •So, in the preceding example we had 60 ordered pairs
of data and we computed a rCALC of -.47. Using the table
20 .44
at the left we determine that the rCRIT value for 60 is .26.
25 .40
30 .36 •Comparing |rCALC|> rCRIT we get .47 > .26. Therefore the
50 .28 calculated value exceeds the minimum critical value
80 .22 required for significance.
100 .20 • Conclusion: We are 95% confident that the observed
correlation is significant.
Learning Objectives
 Understand how correlation can be used to

demonstrate a relationship between two factors.
 Know how to perform a correlation analysis and

calculate the coefficient of linear correlation (r).
 Understand how a correlation analysis can be

used in a blackbelt story.

CENTRAL LIMIT THEOREM

Learning Objectives
 Understand the concept of the Central Limit

Theorem.
 Understand the application of the Central Limit

Theorem to increase the accuracy of
measurements.

Why do we Care?
The
The Central
Central Limit
Limit Theorem
Theorem is:
is:
••the
the key
key theoretical
theoretical link
link between
between
the
the normal
normal distribution
distribution and
and
sampling
sampling distributions.
distributions.
••the
the means
means by by which
which almost
almost any
any
sampling
sampling distribution,
distribution, no no matter
matter
how
how irregular,
irregular, cancan be
be
approximated
approximated by by aa normal
normal
distribution
distribution ifif the
the sample
sample size
size is
is
large
large enough.
enough.

IMPROVEMENT ROADMAP
Uses of the Central Limit Theorem
Common Uses
Phase 1:
•The Central Limit
Measurement Theorem underlies all
statistic techniques which
Characterization
rely on normality as a
Phase 2: fundamental assumption
Analysis
Breakthrough
Strategy
Phase 3:
Improvement
Optimization
Phase 4:
Control

KEYS TO SUCCESS
Focus on the practical application of the concept

WHAT IS THE CENTRAL LIMIT THEOREM?
Central Limit Theorem
For almost all populations, the sampling distribution of the
mean can be approximated closely by a normal distribution,
provided the sample size is sufficiently large.
Normal

Why do we Care?
What
What this
this means
means isis that
that no
no matter
matter what
what kind
kind
of
of distribution
distribution we
we sample,
sample, ifif the
the sample
sample size
size
is
is big
big enough,
enough, the
the distribution
distribution for
for the
the mean
mean
is
is approximately
approximately normal.
normal.
This
This is
is the
the key
key link
link that
that allows
allows us
us to
to use
use
much
much of of the
the inferential
inferential statistics
statistics we
we have
have
been
been working
working withwith so
so far.
far.
This
This is
is the
the reason
reason that
that only
only aa few
few probability
probability
distributions
distributions (Z, and  )) have
(Z, tt and 22
have such
such broad
broad
application.
application.
IfIf aa random
random event
event happens
happens aa great
great many
many times,
times,
the
the average
average results
results are
are likely
likely to
to be
be predictable.
predictable.
Jacob
Jacob Bernoulli
Bernoulli
HOW DOES THIS WORK?
As you average a larger

and larger number of
Parent samples, you can see how
Population the original sampled
population is transformed..
n=2
n=5
n=10

ANOTHER PRACTICAL ASPECT
This formula is for the standard error of the mean.

x
sx  What that means in layman's terms is that this
formula is the prime driver of the error term of the
n mean. Reducing this error term has a direct impact
on improving the precision of our estimate of the
mean.
The practical aspect of all this is that if you want to improve the precision of any
test, increase the sample size.
So, if you want to reduce measurement error (for example) to determine a better
estimate of a true value, increase the sample size. The resulting error will be
1
reduced by a factor of . The same goes for any significance testing.
n
Increasing the sample size will reduce the error in a similar manner.

DICE EXERCISE
•Break into 3 teams

•Team one will be using 2 dice
•Team two will be using 4 dice
•Team three will be using 6 dice
•Each team will conduct 100 throws of their dice and

record the average of each throw.
•Plot a histogram of the resulting data.
•Each team presents the results in a 10 min report out.

Learning Objectives
 Understand the concept of the Central Limit

Theorem.
 Understand the application of the Central Limit

Theorem to increase the accuracy of
measurements.

PROCESS CAPABILITY
ANALYSIS

Learning Objectives
 Understand the role that process capability

analysis plays in the successful completion of an
improvement project.
 Know how to perform a process capability

analysis.

Why do we Care?
Process
Process Capability
Capability Analysis
Analysis is
is
necessary
necessary to:
to:
••determine
determine the
the area
area of
of focus
focus
which
which will
will ensure
ensure successful
successful
resolution
resolution of
of the
the project.
project.
••benchmark
benchmark aa process
process toto enable
enable
demonstrated
demonstrated levels
levels of
of
improvement
improvement after
after successful
successful
resolution
resolution of
of the
the project.
project.
••demonstrate
demonstrate improvement
improvement after
after
successful
successful resolution
resolution of
of the
the
project.
project.

IMPROVEMENT ROADMAP
Uses of Process Capability Analysis
Common Uses
Phase 1:
•Baselining a process
Measurement primary metric (Y) prior to
starting a project.
Characterization
Phase 2:
•Characterizing the
Analysis capability of causitive
Breakthrough factors (x).
Strategy
Phase 3:
•Characterizing a process
Improvement primary metric after
changes have been
Optimization
implemented to
Phase 4: demonstrate the level of
Control improvement.

KEYS TO SUCCESS
Must have specification limits - Use process targets if no specs available
Don’t get lost in the math
Relate to Z for comparisons (Cpk x 3 = Z)
For Attribute data use PPM conversion to Cpk and Z

WHAT IS PROCESS CAPABILITY?
Process capability is simply a measure of how good a metric is performing

against and established standard(s). Assuming we have a stable process
generating the metric, it also allows us to predict the probability of the metric
value being outside of the established standard(s).
Upper
UpperandandLower
LowerStandards
Standards Single
SingleStandard
Standard
(Specifications)
(Specifications) (Specification)
(Specification)
Spec Spec
Spec Spec
Spec Spec
(Lower) (Upper)
(Upper)
(Lower)
Out of Spec In Spec

Out of In Spec
Spec Out of
Spec
Probability
Probability Probability

WHAT IS PROCESS CAPABILITY?
Process capability (Cpk) is a function of how the population is centered (|-

spec|) and the population spread ().
High Cpk Poor Cpk

Spec Spec Spec Spec
Spec Spec
(Upper) Spec Spec
(Upper)
(Lower) (Lower)
(Lower) (Upper) (Lower) (Upper)
Process Center (| Out of Spec In Spec

Out of
Out of Spec
In Spec
Out of
-spec|)
Spec
Spec
Spec Spec Spec

Spec Spec Spec
Spec Spec
(Upper) (Lower) (Upper)
(Lower) (Lower) (Upper)
(Lower) (Upper)
Process Spread Out of Spec

In Spec
Out of Spec
In Spec
()
Out of Out of
Spec Spec

HOW IS PROCESS CAPABILITY CALCULATED
Spec
Spec  Spec
Spec
(LSL)
(LSL) (USL)
(USL)
Distance between Expressed mathematically, this looks like:

the population mean
and the nearest spec MIN    LSL, USL   
limit (|-USL |). This C PK 
distance divided by 3
3 is Cpk.
Note:
LSL = Lower Spec Limit
USL = Upper Spec Limit

PROCESS CAPABILITY EXAMPLE
We want to calculate the process capability for our inventory. The
historical average monthly inventory is $250,000 with a standard
deviation of $20,000. Our inventory target is $200,000 maximum.
 Calculation Values:
 Upper Spec value = $200,000 maximum
 No Lower Spec
  = historical average = $250,000
 s = $20,000
 Calculation: CPK  MIN   LSL, USL     $200,000  $250,000 -.83
3 3 *$20,000
Answer: Cpk= -.83

ATTRIBUTE PROCESS CAPABILITY TRANSFORM
Z PPM ST C pk PPM LT (+1.5 )
0.0 500,000 0.0 933,193 If we take the Cpk formula below
MIN   LSL, USL   
0.1 460,172 0.0 919,243
0.2 420,740 0.1 903,199
C PK 
0.3 382,089 0.1 884,930
0.4 344,578 0.1 864,334
0.5
0.6
308,538
274,253
0.2
0.2
841,345
815,940
3
0.7 241,964 0.2 788,145
0.8
0.9
211,855
184,060
0.3
0.3
758,036
725,747
We find that it bears a striking resemblance to the
1.0
1.1
158,655
135,666
0.3
0.4
691,462
655,422
equation for Z which is:
with the value -0
  0
1.2 115,070 0.4 617,911
1.3 96,801 0.4 579,260
1.4 80,757 0.5 539,828
Z CALC  substituted for MIN(-
1.5
1.6
1.7
66,807
54,799
44,565
0.5
0.5
0.6
500,000
460,172
420,740
 LSL,USL-).
1.8
1.9
35,930
28,716
0.6
0.6
382,089
344,578
Making this substitution, we get :
1 MIN (   LSL, USL   ) Z MIN (   LSL ,USL   )
2.0 22,750 0.7 308,538
2.1 17,864 0.7 274,253
2.2 13,903 0.7 241,964 C pk  * 
2.3
2.4
10,724
8,198
0.8
0.8
211,855
184,060
3  3
2.5 6,210 0.8 158,655
2.6
2.7
4,661
3,467
0.9
0.9
135,666
115,070 We can now use a table similar to the one on the
2.8
2.9
2,555
1,866
0.9
1.0
96,801
80,757 left to transform either Z or the associated PPM to
3.0 1,350 1.0 66,807
3.1 968 1.0 54,799 an equivalent Cpk value.
3.2 687 1.1 44,565
3.3 483 1.1 35,930
3.4
3.5
337
233
1.1
1.2
28,716
22,750
So,
So, ifif we
we have
have aa process
process which
which has
has aa short
short term
term
3.6
3.7
159
108
1.2
1.2
17,864
13,903 PPM=136,666
PPM=136,666 we we find
find that
that the
the equivalent
equivalent Z=1.1
Z=1.1 and
and
3.8 72.4 1.3 10,724
3.9
4.0
48.1
31.7
1.3
1.3
8,198
6,210
Cpk=0.4
Cpk=0.4 fromfrom the
the table.
table.
Learning Objectives
 Understand the role that process capability

analysis plays in the successful completion of an
improvement project.
 Know how to perform a process capability

analysis.

MULTI-VARI ANALYSIS

Learning Objectives
 Understand how to use multi-vari charts in

completing an improvment project.
 Know how to properly gather data to construct

multi-vari charts.
 Know how to construct a multi-vari chart.
 Know how to interpret a multi-vari chart.

Why do we Care?
Multi-Vari
Multi-Vari charts
charts are
are a:
a:
••Simple,
Simple, yet
yet powerful
powerful way
way to
to
significantly
significantly reduce
reduce the
the number
number
of
of potential
potential factors
factors which
which could
could
be
be impacting
impacting your
your primary
primary
metric.
metric.
••Quick
Quick and
and efficient
efficient method
method to to
significantly
significantly reduce
reduce the
the time
time and
and
resources
resources required
required toto determine
determine
the
the primary
primary components
components of of
variation.
variation.

IMPROVEMENT ROADMAP
Uses of Multi-Vari Charts
Common Uses
Phase 1:
Measurement
Characterization
Phase 2: •Eliminate a large number

Analysis of factors from the
Breakthrough universe of potential
Strategy factors.
Phase 3:
Improvement
Optimization
Phase 4:
Control

KEYS TO SUCCESS
Careful planning before you start

Gather data by systematically sampling the existing process
Perform “ad hoc” training on the tool for the team prior to use
Ensure your sampling plan is complete prior to gathering data
Have team members (or yourself) do the sampling to avoid bias

A World of Possible Causes (KPIVs)…..
old machinery
tooling humidity
supplier hardness
operator error temperature technique
fatigue wrong spec.
tool wear lubrication
handling damage
pressure heat treat
The Goal of the logical search

is to narrow down to 5-6 key variables !
REDUCING THE POSSIBILITIES
“.....The Dictionary Game? ”
I’m thinking of a word

in this book? Can you
figure out what it is?
Is it a Noun?
Webster’s
Dictionary Webster’s
Dictionary
USE A LOGICAL APPROACH TO SEE

THE MAJOR SOURCES OF VARIATION

How many guesses do you think it will take to find a

single word in the text book?
Lets try and see…….

How many guesses do you think it will take to find a single

word in the text book?
Statistically it should take no more than 17 guesses

217=2X2X2X2X2X2X2X2X2X2X2X2X2X2X2X2X2= 131,072
Most Unabridged dictionaries have 127,000 words.
Reduction of possibilities can be an extremely powerful

technique…..

PLANNING A MULTI-VARI ANALYSIS
•Determine the possible families of variation.

•Determine how you will take the samples.
•Take a stratified sample (in order of creation).

•DO NOT take random samples.
•Take a minimum of 3 samples per group and 3 groups.

•The samples must represent the full range of the process.
•Does one sample or do just a few samples stand out?

•There could be a main effect or an interaction at the cause.

MULTI-VARI ANALYSIS, VARIATION FAMILIES
The key is reducing the number of possibilities to a manageable few….
Sources of
Variation
Within Individual Piece to Time to

Sample Piece Time
Variation is present Variation is present Variation is present

upon repeat upon measurements of upon measurements
measurements within different samples collected with a
the same sample. collected within a short significant amount of
time frame. time between samples.

MULTI-VARI ANALYSIS, VARIATION SOURCES
Within Individual Sample Piece to Piece Time to Time

Manufacturing
(Machining)
Measurement Accuracy Machine fixturing Material Changes

Out of Round Mold cavity differences Setup Differences
Irregularities in Part Tool Wear
Calibration Drift
Operator Influence
Within Individual Sample Piece to Piece Time to Time

Transactional
(Order Rate)
Measurement Accuracy Customer Differences Seasonal Variation

Line Item Complexity Order Editor Management Changes
Sales Office Economic Shifts
Sales Rep Interest Rate

HOW TO DRAW THE CHART
Step
Step 11 Sample 1
Average within a Range within a

single sample single sample Step
Step 22
Sample 1
Plot the first sample range with a point for the

maximum reading obtained, and a point for the
minimum reading. Connect the points and plot Range between
a third point at the average of the within sample two sample
readings averages
Step
Step 33
Sample 3
Sample 2
Time 2
Time 1
Time 3 Plot the sample ranges for the remaining

“piece to piece” data. Connect the averages of
the within sample readings.
Plot the “time to time” groups in the same
manner.
READING THE TEA LEAVES….
Common
Common Patterns
Patterns of
of Variation
Variation
Within Piece Piece to Piece Time to Time

•Characterized by large •Characterized by large •Characterized by large
variation in readings variation in readings variation in readings
taken of the same single taken between samples taken between samples
sample, often from taken within a short time taken in groups with a
different positions within frame. significant amount of
the sample. time elapsed between
groups.

MULTI-VARI EXERCISE
We have a part dimension which is considered to be impossible to manufacture. A

capability study seems to confirm that the process is operating with a Cpk=0
(500,000 ppm). You and your team decide to use a Multi-Vari chart to localize the
potential sources of variation. You have gathered the following data:
Construct
Construct aa multi-
multi- Sample Day/ Beginning Middle of End of
vari
vari chart
chart of
of the
the data
data Time of Part Part Part
and
and interpret
interpret the
the 1 1/0900 .015 .017 .018
results.
results. 2 1/0905 .010 .012 .015
3 1/0910 .013 .015 .016
4 2/1250 .014 .015 .018
5 2/1255 .009 .012 .017
6 2/1300 .012 .014 .016
7 3/1600 .013 .014 .017
8 3/1605 .010 .013 .015
9
9 3/1610 .011 .014 .017
Learning Objectives
 Understand how to use multi-vari charts in

completing an improvment project.
 Know how to properly gather data to construct

multi-vari charts.
 Know how to construct a multi-vari chart.
 Know how to interpret a multi-vari chart.

SAMPLE SIZE
CONSIDERATIONS

Learning Objectives
 Understand the critical role having the right

sample size has on an analysis or study.
 Know how to determine the correct sample size

for a specific study.
 Understand the limitations of different data types

on sample size.

Why do we Care?
The
The correct
correct sample
sample size
size is
is
necessary
necessary to:
to:
••ensure
ensure any
any tests
tests you
you design
design
have
have aa high
high probability
probability of
of
success.
success.
••properly
properly utilize
utilize the
the type
type ofof data
data
you
you have
have chosen
chosen or or are
are limited
limited to
to
working
working with.
with.

IMPROVEMENT ROADMAP
Uses of Sample Size Considerations
Common Uses
Phase 1:
•Sample Size
Measurement considerations are used in
any situation where a
Characterization
sample is being used to
Phase 2: infer a population
Analysis
characteristic.
Breakthrough
Strategy
Phase 3:
Improvement
Optimization
Phase 4:
Control

KEYS TO SUCCESS
Use variable data wherever possible

Generally, more samples are better in any study
When there is any doubt, calculate the needed sample size
Use the provided excel spreadsheet to ease sample size calculations

CONFIDENCE INTERVALS
The possibility of error exists in almost every system. This goes for point values as
well. While we report a specific value, that value only represents our best estimate
from the data at hand. The best way to think about this is to use the form:
true value = point estimate +/- error
The error around the point value follows one of several common probability
distributions. As you have seen so far, we can increase our confidence is to go
further and further out on the tails of this distribution.
Point
Value
This “error band”
which exists around
the point estimate is
called the confidence
+/- 1s = 67% Confidence Band
interval.

BUT WHAT IF I MAKE THE WRONG DECISION?
Reality
Not different (Ho) Different (H1)
Not different (Ho)  Type II Error
Test Decision
Correct Conclusion
  risk
 Consumer Risk
Different (H1)  Type I Error Correct Conclusion

  Risk
 Producer Risk
Test Reality = Different
Decision Point
 Risk  Risk

WHY DO WE CARE IF WE HAVE THE TRUE VALUE?
How confident do you want to be that you have made the right decision?
A person does not feel well and checks into a hospital for tests.
Reality
Test Decision
Correct Conclusion
  risk

  Risk
Error Impact
Ho: Patient is not sick
Type I Error = Treating a patient who is not sick
H1: Patient is sick
Type II Error = Not treating a sick patient
HOW ABOUT ANOTHER EXAMPLE?
AA change
change isis made
made toto the
the sales
sales force
force to
to save
save costs.
costs. Did
Did itit adversely
adversely impact
impact
the
the order
order receipt
receipt rate?
rate?
Reality
Test Decision
Correct Conclusion
  risk

  Risk
Ho: Order rate unchanged Error Impact
H1: Order rate is different Type I Error = Unnecessary costs

Type II Error = Long term loss of sales
CONFIDENCE INTERVAL FORMULAS
 
Mean
Mean X  t a / 2 ,n  1    X  t a / 2 , n 1
n n
n1 n1
Standard
StandardDeviation
Deviation s    s
12a / 2 a2/ 2
Process
ProcessCapability
Capability 12a / 2,n1 a2/ 2 ,n1
Cp  Cp  Cp
n1 n1
p1  p p1  p

Percent
PercentDefective
Defective p  Za / 2  p  p  Za / 2
n n
These
These individual
individual formulas
formulas are are not
not critical
critical at
at this
this point,
point, but
but notice
notice that
that the
the only
only
opportunity
opportunity for
for decreasing
decreasing the the error
error band
band (confidence
(confidence interval)
interval) without
without decreasing
decreasing the
the
confidence
confidence factor,
factor, isis to
to increase
increase the
the sample
sample size.
size.
SAMPLE SIZE EQUATIONS
2
 Za /2  Allowable error =  - X
Mean
Mean n 
 X (also known as )
2
  2 Allowable error = /s
Standard
StandardDeviation
Deviation n    a / 2  1
 s
2
 Z / 2 
n  p1  p
Allowable error = E
Percent
PercentDefective
Defective 
 E 

SAMPLE SIZE EXAMPLE
We want to estimate the true average weight for a part within 2 pounds.
Historically, the part weight has had a standard deviation of 10 pounds.
We would like to be 95% confident in the results.
 Average tells you to use the mean formula
 Significance:  = 5% (95% confident)
 Z/2 = Z = 1.96
 s=10 pounds
 -x = error allowed = 2 pounds
2 2
 Z / 2   196
. *10 
n     97
 Calculation:  X  2 
 Answer: n=97 Samples

SAMPLE SIZE EXAMPLE
We want to estimate the true percent defective for a part within 1%.
Historically, the part percent defective has been 10%. We would like to
be 95% confident in the results.
 Percent defective tells you to use the percent defect
formula
 Z/2 = Z = 1.96
 p = 10% = .1
 E = 1% = .01
2 2
 Calculation:  Z / 2   1.96 
n  p1  p  .11.1   3458
 E   .01 
 Answer: n=3458 Samples
Learning Objectives
 Understand the critical role having the right

sample size has on an analysis or study.
 Know how to determine the correct sample size

for a specific study.
 Understand the limitations of different data types

on sample size.

CONFIDENCE INTERVALS

Learning Objectives
 Understand the concept of the confidence interval

and how it impacts an analysis or study.
 Know how to determine the confidence interval

for a specific point value.
 Know how to use the confidence interval to test

future point values for significant change.

Why do we Care?
Understanding
Understanding the the confidence
confidence
interval
interval is
is key
key to:
to:
••understanding
understanding thethe limitations
limitations of
of
quotes
quotes in
in point
point estimate
estimate data.
data.
••being
being able
able to
to quickly
quickly and
and
efficiently
efficiently screen
screen aa series
series of
of
point
point estimate
estimate data
data for
for
significance.
significance.

IMPROVEMENT ROADMAP
Uses of Confidence Intervals
Common Uses
Phase 1: •Used in any situation
Measurement where data is being
Characterization evaluated for significance.
Phase 2:
Analysis
Breakthrough
Strategy
Phase 3:
Improvement
Optimization
Phase 4:
Control

KEYS TO SUCCESS
Use variable data wherever possible

Generally, more samples are better (limited only by cost)
Recalculate confidence intervals frequently
Use an excel spreadsheet to ease calculations

WHAT ARE CONFIDENCE INTERVALS?
The possibility of error exists in almost every system. This goes for point values as
well. While we report a specific value, that value only represents our best estimate
from the data at hand. The best way to think about this is to use the form:
true value = point estimate +/- error
The error around the point value follows one of several common probability
distributions. As you have seen so far, we can increase our confidence is to go
further and further out on the tails of this distribution.
Point
Value
This “error band”
which exists around
the point estimate is
called the confidence
interval.

So, what does this do for me?
••The
The confidence
confidence interval
interval
establishes
establishes aa wayway to
to test
test whether
whether
or
or not
not aa significant
significant change
change hashas
occurred
occurred in in the
the sampled
sampled
population.
population. This This concept
concept is is
called
called significance
significance or or hypothesis
hypothesis
testing.
testing.
••Being
Being able
able to
to tell
tell when
when aa
significant
significant change
change has has occurred
occurred
helps
helps in
in preventing
preventing us us from
from
interpreting
interpreting aa significant
significant change
change
from
from aa random
random event
event and
and
responding
responding accordingly.
accordingly.

REMEMBER OUR OLD FRIEND SHIFT & DRIFT?
All
Allof
ofour
ourwork
workwaswasfocused
focusedin inaa narrow
narrow time
timeframe.
frame.
Over
Overtime,
time,other
otherlong
longterm
terminfluences
influencescome
comeand
andgo go
which move the population and change some of
which move the population and change some of its its
characteristics.
characteristics.
e
Tim
Confidence
Confidence Intervals
Intervals give
give us
us
Original Study the
the tool
tool to
to allow
allow us
us to
to be
be able
able to
to
sort
sort the
the significant
significant changes
changes from
from
the
the insignificant.
insignificant.
USING CONFIDENCE INTERVALS TO SCREEN DATA
TIME
2 3 4 5 6 7
Significant Change? 95% Confidence

Interval
WHAT
WHAT KIND
KIND OF
OF PROBLEM
PROBLEM DO
DO YOU
YOU HAVE?
HAVE?
••Analysis
Analysis for
for aa significant
significant change
change asks
asks the
the question
question “What
“What happened
happened to
to
make
make this
this significantly
significantly different
different from
from the
the rest?”
rest?”
••Analysis
Analysis for
for aa series
series ofof random
random events
events focuses
focuses on
on the
the process
process andand asks
asks
the
the question
question “What
“What isis designed
designed into
into this
this process
process which
which causes
causes itit to
to have
have
this
this characteristic?”.
characteristic?”.
CONFIDENCE INTERVAL FORMULAS
s s
Mean
Mean X  t a / 2 ,n  1    X  t a / 2 , n 1
n n
n1 n1
Standard
StandardDeviation
Deviation s    s
12a / 2 a2/ 2
Process
ProcessCapability
Capability 12a / 2,n1 a2/ 2 ,n1
Cp  Cp  Cp
n1 n1
p1  p p1  p

Percent
PercentDefective
Defective p  Za / 2  p  p  Za / 2
n n
These
These individual
individual formulas
formulas enable
enable us
us to
to calculate
calculate the
the confidence
confidence interval
interval for
for many
many of
of
the
the most
most common
common metrics.
metrics.
CONFIDENCE INTERVAL EXAMPLE
Over the past 6 months, we have received 10,000 parts from a vendor with
an average defect rate of 14,000 dpm. The most recent batch of parts
proved to have 23,000 dpm. Should we be concerned? We would like to
be 95% confident in the results.
 Average defect rate of 14,000 ppm = 14,000/1,000,000 = .014
 Z/2 = Z = 1.96
 n=10,000
 Comparison defect rate of 23,000 ppm = .023
 Calculation: p1  p p1  p
p  Za / 2  p  p  Za / 2
n n
.014 1  .014  .014 1 .014 
.014  1.96  p  .014  1.96 .014  .0023  p  .014  .0023
10 , 000 10 ,000
.012  p  .016
 Answer: Yes, .023 is significantly outside of the expected 95% confidence
interval of .012 to .016.
CONFIDENCE INTERVAL EXERCISE
We are tracking the gas mileage of our late model ford and find that
historically, we have averaged 28 MPG. After a tune up at Billy Bob’s
auto repair we find that we only got 24 MPG average with a standard
deviation of 3 MPG in the next 16 fillups. Should we be concerned? We
would like to be 95% confident in the results.
What do you think?

Learning Objectives
 Understand the concept of the confidence interval

and how it impacts an analysis or study.
 Know how to determine the confidence interval

for a specific point value.
 Know how to use the confidence interval to test

future point values for significant change.

CONTROL CHARTS

Learning Objectives
 Understand how to select the correct control chart

for an application.
 Know how to fill out and maintain a control chart.
 Know how to interpret a control chart to

determine the occurrence of “special causes” of
variation.

Why do we Care?
Control
Control charts
charts are
are useful
useful to:
to:
••determine
determine the
the occurrence
occurrence ofof
“special
“special cause”
cause” situations.
situations.
••Utilize
Utilize the
the opportunities
opportunities
presented
presented by by “special
“special cause”
cause”
situations”
situations” toto identify
identify and
and correct
correct
the
the occurrence
occurrence of of the
the “special
“special
causes”
causes” ..

IMPROVEMENT ROADMAP
Uses of Control Charts
Common Uses
Phase 1:
•Control charts can be
Measurement effectively used to
determine “special cause”
Characterization
situations in the
Phase 2: Measurement and
Analysis
Analysis phases
Breakthrough
Strategy
Phase 3:
Improvement
Optimization
Phase 4:
Control

KEYS TO SUCCESS
Use control charts on only a few critical output characteristics

Ensure that you have the means to investigate any “special cause”

What is a “Special Cause”?
Remember our earlier work with confidence intervals? Any occurrence which falls
outside the confidence interval has a low probability of occurring by random chance
and therefore is “significantly different”. If we can identify and correct the cause, we
have an opportunity to significantly improve the stability of the process. Due to the
amount of data involved, control charts have historically used 99% confidence for
determining the occurrence of these “special causes”
Point
Value
Special cause
occurrence.
X ©The National Graduate School of Quality Management v7 • 177

What is a Control Chart ?
A control chart is simply a run chart with confidence intervals calculated and drawn in.
These “Statistical control limits” form the trip wires which enable us to determine
when a process characteristic is operating under the influence of a “Special cause”.
+/- 3s =
99% Confidence
Interval

So how do I construct a control chart?
First
First things
things first:
first:
••Select
Select the
the metric
metric to
to be
be evaluated
evaluated
••Select
Select the
the right
right control
control chart
chart for
for the
the
metric
metric
••Gather
Gather enough
enough data
data to
to calculate
calculate the
the
control
control limits
limits
••Plot
Plot the
the data
data on
on the
the chart
chart
••Draw
Draw the
the control
control limits
limits (UCL
(UCL && LCL)
LCL)
onto
onto the
the chart.
chart.
••Continue
Continue the
the run,
run, investigating
investigating and
and
correcting
correcting the
the cause
cause ofof any
any “out
“out of
of
control”
control” occurrence.
occurrence.
How do I select the correct chart ?
Variable What type of Attribute

data do I have?
What subgroup size Counting defects or

is available? defectives?
n > 10 1 < n < 10 n=1
Defectives Defects
X-s Chart X-R Chart IMR Chart
Constant Constant
Sample Size? Opportunity?
Note: A defective unit can have
yes no yes no
more than one defect.
np Chart p Chart c Chart u Chart

How do I calculate the control limits?
X  R Chart
For the averages chart: For the range chart:
CL  X CL  R
UCL  X  AR 2 UCL DR 4
LCL  X  A R2 LCL  D R 3
n D4 D3 A2
2 3.27 0 1.88
3 2.57 0 1.02
4 2.28 0 0.73
5 2.11 0 0.58
6 2.00 0 0.48
7 1.92 0.08 0.42
8 1.86 0.14 0.37
9 1.82 0.18 0.34
X average of the subgroup averages UCL = upper control limit

LCL = lower control limit
R average of the subgroup range values
A a constant function of subgroup size (n)
2
p and np Charts
For varied sample size: For constant sample size:
P 1  P 
UCL p  P  3 UCLnp  n P  3 n P 1  P 
n
P 1  P 
LCL p  P  3 LCLnp  n P  3 n P 1  P 
n
Note: P charts have an individually calculated control limit for each point plotted
P = number of rejects in the subgroup/number inspected in subgroup

P total number of rejects/total number inspected
n = number inspected in subgroup

c and u Charts
For varied opportunity (u): For constant opportunity (c):
U
UCLu  U  3 UCLC  C  3 C
n
U
LCLu  U  3 LCLC  C  3 C
n
Note: U charts have an individually calculated control limit for each point plotted
C total number of nonconformities/total number of subgroups

U total number of nonconformities/total units evaluated
n = number evaluated in subgroup

How do I interpret the charts?
 The process is said to be “out of control” if:

 One or more points fall outside of the control limits
 When you divide the chart into zones as shown and:
 2 out of 3 points on the same side of the centerline in Zone A
 4 out of 5 points on the same side of the centerline in Zone A or B
 9 successive points on one side of the centerline
 6 successive points successively increasing or decreasing
 14 points successively alternating up and down
 15 points in a row within Zone C (above and/or below centerline)
Upper Control Limit (UCL)
Zone A
Zone B
Zone C Centerline/Average
Zone C
Zone B
Zone A Lower Control Limit (LCL)
What do I do when it’s “out of control”?
Time
Time to
to Find
Find and
and Fix
Fix the
the cause
cause
••Look
Look for
for patterns
patterns in
in the
the data
data
••Analyze
Analyze the
the “out
“out of
of control”
control” occurrence
occurrence
••Fishbone
Fishbone diagrams
diagrams and
and Hypothesis
Hypothesis
tests
tests are
are valuable
valuable “discovery”
“discovery” tools.
tools.

Learning Objectives
 Understand how to select the correct control chart

for an application.
 Know how to fill out and maintain a control chart.
 Know how to interpret a control chart to

determine out of control situations.

HYPOTHESIS TESTING

Learning Objectives
 Understand the role that hypothesis testing plays

in an improvement project.
 Know how to perform a two sample hypothesis

test.
 Know how to perform a hypothesis test to

compare a sample statistic to a target value.
 Know how to interpret a hypothesis test.

Why do we Care?
Hypothesis
Hypothesis testing
testing is
is
necessary
necessary to:
to:
••determine
determine when
when there
there is
is aa
significant
significant difference
difference between
between
two
two sample
sample populations.
populations.
••determine
determine whether
whether there
there isis aa
significant
significant difference
difference between
between aa
sample
sample population
population and
and aa target
target
value.
value.

IMPROVEMENT ROADMAP
Uses of Hypothesis Testing
Common Uses
Phase 1:
Measurement
Characterization
Phase 2: •Confirm sources of

Analysis variation to determine
Breakthrough causative factors (x).
Strategy
Phase 3:
•Demonstrate a
Improvement statistically significant
difference between
Optimization
baseline data and data
Phase 4: taken after improvements
Control were implemented.

KEYS TO SUCCESS
Use hypothesis testing to “explore” the data

Use existing data wherever possible
Use the team’s experience to direct the testing
Trust but verify….hypothesis testing is the verify
If there’s any doubt, find a way to hypothesis test it

SO WHAT IS HYPOTHESIS TESTING?
The theory of probability is

nothing more than good sense
confirmed by calculation.
Laplace
We
We think
think we
we see
see something…well,
something…well,
we
we think…err
think…err maybe
maybe itit is…
is… could
could
be….
be….
But,
But, how
how do
do we
we know
know for
for sure?
sure?
Hypothesis
Hypothesis testing
testing is
is the
the key
key by
by
giving
giving us
us aa measure
measure of of how
how
confident
confident we
we can
can be
be inin our
our
decision.
decision.
SO HOW DOES THIS HYPOTHESIS STUFF WORK?
Critical
Point
Toto, I don’t think

we’re in Kansas
anymore….
Ho = no difference H1 = significant difference
(Null hypothesis) (Alternate Hypothesis)
Statistic < Statistic Statistic
StatisticCALC > Statistic
StatisticCALC
CALC< StatisticCRIT
CRIT CALC> StatisticCRIT
CRIT
Statistic Value
We
We determine
determine aa critical
critical value
value from
from aa probability
probability table
table for
for the
the statistic.
statistic. ThisThis
value
value is
is compared
compared withwith the
the calculated
calculated value
value wewe get
get from
from ourour data.
data. IfIf the
the
calculated
calculated value
value exceeds
exceeds thethe critical
critical value,
value, thethe probability
probability of of this
this occurrence
occurrence
happening
happening duedue to
to random
random variation
variation isis less
less than
than our test .
our test .
SO WHAT IS THIS ‘NULL” HYPOTHESIS?
Mathematicians are like Frenchmen, whatever you say to them they
translate into their own language and forth with it is something entirely
different. Goethe
How you What it

Hypothesis Symbol say it means
Null Ho Fail to Reject Data does not
the Null support
Hypothesis conclusion that
there is a
significant
difference
Alternative H1 Reject the Null Data supports

Hypothesis conclusion that
there is a
significant
difference
HYPOTHESIS TESTING ROADMAP...
Population
Population Population
Population
Average
Average Variance
Variance
Compare 2 Compare a Compare 2 Compare a

Population Population Population Population
Averages Average Variances Variance
Against a Against a
Target Value Target Value
Test Used Test Used Test Used Test Used

•Z Stat (n>30) •Z Stat (n>30) •F Stat (n>30) •F Stat (n>30)
•Z Stat (p) •Z Stat (p) •F’ Stat (n<10) • 2 Stat (n>5)
•t Stat (n<30) •t Stat (n<30) • 2 Stat (n>5)
•  Stat (n<10) •  Stat (n<10)

HYPOTHESIS TESTING PROCEDURE
 Determine the hypothesis to be tested (Ho:=, < or >).

 Determine whether this is a 1 tail () or 2 tail (/2) test.
 Determine the  risk for the test (typically .05).
 Determine the appropriate test statistic.
 Determine the critical value from the appropriate test statistic table.
 Gather the data.
 Use the data to calculate the actual test statistic.
 Compare the calculated value with the critical value.
 If the calculated value is larger than the critical value, reject the null
hypothesis with confidence of 1- (ie there is little probability (p<)
that this event occurred purely due to random chance) otherwise,
accept the null hypothesis (this event occurred due to random chance).

WHEN DO YOU USE  VS /2?
Many test statistics use  and others use /2 and often it is confusing to
tell which one to use. The answer is straightforward when you consider
what the test is trying to accomplish.
If there are two bounds (upper and lower), the  probability must be split
between each bound. This results in a test statistic of /2.
If there is only one direction which is under consideration, the error
(probability) is concentrated in that direction. This results in a test
statistic of .  
Critical Critical
Critical Critical Critical
Value Critical
Examples
Examples
Value Value
Value
Value
Value
Examples
Examples
Ho:11>
Ho: >22 Common Rare
Rare
Occurrence
Common
Rare Ho:11=
Ho: =22
Occurrence
Occurrence Occurrence Occurrence
Ho:11<
Ho: <22 Ho:11=
Ho: =22
 Probability
 Probability  Probability  Probability  Probability
Confidence
ConfidenceInt
Int
Test
TestFails
Failsin
inone direction==
onedirection Test
TestFails
Failsin
ineither direction==/2
eitherdirection /2
Sample Average vs Sample Average
Coming up with the calculated statistic...
n1  n2 20 n1  n2  30 n1  n2  30
2 Sample t
2 Sample Tau 2 Sample Z
(DF: n1+n2-2)
X1  X 2 X1  X 2
 dCALC 

2 X1  X 2  t
1

1 [( n  1) s12  ( n  1) s22]
ZCALC 
12 212
R1  R 2 n1 n2 n1  n2  2 
n1 n2
Use these formulas to calculate the actual statistic for comparison

with the critical (table) statistic. Note that the only major determinate
here is the sample sizes. It should make sense to utilize the simpler
tests (2 Sample Tau) wherever possible unless you have a statistical
software package available or enjoy the challenge.

Hypothesis Testing Example (2 Sample Tau)
Several changes were made to the sales organization. The weekly

number of orders were tracked both before and after the changes.
Determine if the samples have equal means with 95% confidence.
 Ho: 1 = 2
Receipts 1 Receipts 2
 Statistic Summary: 3067 3200
 n1 = n 2 = 5
 Significance:  = .025 (2 tail) 2730 2777
 taucrit = .613 (From the table for  = .025 & n=5) 2840 2623
 Calculation: 2 X1  X 2 2913 3044
 R1=337, R2= 577  dCALC  2789 2834
R1  R2
 X1=2868, X2=2896
 tauCALC=2(2868-2896)/(337+577)=|.06|
 Test:
 Ho: tauCALC< tauCRIT
 Ho: .06<.613 = true? (yes, therefore we will fail to reject the null hypothesis).
 Conclusion: Fail to reject the null hypothesis (ie. The data does not support the conclusion that
there is a significant difference)

Hypothesis Testing Example (2 Sample
t)
Several changes were made to the sales organization. The weekly number of
orders were tracked both before and after the changes. Determine if the samples
have equal means with 95% confidence.
 Ho: 1 = 2
Receipts 1 Receipts 2
 Statistic Summary: 3067 3200
 n1 = n2 = 5
 DF=n1 + n2 - 2 = 8
2730 2777
 tcrit = 2.306 (From the table for =.025 and 8 DF) 2913 3044
 Calculation: 2789 2834
 s1=130, s2= 227
 X1=2868, X2=2896 X1  X 2
t
 tCALC=(2868-2896)/.63*185=|.24| 1 1 [( n  1) s12  ( n  1) s22]

 Test: n1 n2 n1  n2  2
 Ho: tCALC< tCRIT
 Ho: .24 < 2.306 = true? (yes, therefore we will fail to reject the null hypothesis).
 Conclusion: Fail to reject the null hypothesis (ie. The data does not support the conclusion that there
is a significant difference
Sample Average vs Target (0)
n 20 n  30 n  30
1 Sample Tau 1 Sample t 1 Sample Z

(DF: n-1)
X  0 X  0 X  0
1CALC  t CALC  ZCALC 
R s2 s2
n n

again here is the sample size. Here again, it should make sense to
utilize the simpler test (1 Sample Tau) wherever possible unless you
have a statistical software package available (minitab) or enjoy the
pain.
Sample Variance vs Sample Variance (s2)
n1 < 10, n2 < 10 n1 > 30, n2 > 30
Range Test F Test

(DF1: n1-1, DF2: n2-1)
R MAX ,n1 s
2
Fcalc  2 MIN
MAX

FCALC 
R MIN ,n2 s

again here is the sample size. Here again, it should make sense to
utilize the simpler test (Range Test) wherever possible unless you
have a statistical software package available.
Hypothesis Testing Example (2 Sample Variance)
Several changes were made to the sales organization. The number of receipts
was gathered both before and after the changes. Determine if the samples have
equal variance with 95% confidence.
 Ho: s12 = s22
 Statistic Summary: Receipts 1 Receipts 2
 n 1 = n2 = 5 3067 3200
 F’crit = 3.25 (From the table for n1, n2=5) 2840 2623
 Calculation: 2913 3044
 R1=337, R2= 577 R MAX ,n1 2789 2834
 F’CALC=577/337=1.7 
FCALC 
R MIN ,n2
 Test:
 Ho: F’CALC< F’CRIT
 Ho: 1.7 < 3.25 = true? (yes, therefore we will fail to reject the null
hypothesis).
 Conclusion: Fail to reject the null hypothesis (ie. can’t say there is a significant
difference)
HYPOTHESIS TESTING, PERCENT DEFECTIVE
n1 > 30, n2 > 30
Compare to target (p0) Compare two populations (p1 & p2)
p1  p0 p1  p2
ZCALC  ZCALC 
p0 1  p0   n1 p1 _ n2 p2   n1 p1 _ n2 p2   1 1 
  1    
n  n1  n2   n1  n2   n1 n2 

with the critical (table) statistic. Note that in both cases the individual
samples should be greater than 30.

How about a manufacturing example?
We have a process which we have determined has a critical

characteristic which has a target value of 2.53. Any
deviation from this value will sub-optimize the resulting
product. We want to sample the process to see how close
we are to this value with 95% confidence. We gather 20
data points (shown below). Perform a 1 sample t test on
the data to see how well we are doing.
2.342 2.749 2.480 3.119
2.187 2.332 1.503 2.808
3.036 2.227 1.891 1.468
2.666 1.858 2.316 2.124
2.814 1.974 2.475 2.470

Learning Objectives
 Understand the role that hypothesis testing plays

in an improvement project.
 Know how to perform a two sample hypothesis

test.
 Know how to perform a hypothesis test to

compare a sample statistic to a target value.
 Know how to interpret a hypothesis test.

ANalysis Of VAriance
ANOVA

Learning Objectives
 Understand the role that ANOVA plays in problem

solving tools & methodology.
 Understand the fundamental assumptions of

ANOVA.
 Know how to perform an ANOVA to identify

sources of variation & assess their significance.
 Know how to interpret an ANOVA.

Why do we Care?
Anova
Anova is
is aa powerful
powerful method
method for
for
analyzing
analyzing process
process variation:
variation:
••Used
Used when
when comparing
comparing two
two or
or
more
more process
process means.
means.
••Estimate
Estimate the
the relative
relative effect
effect of
of the
the
input
input variables
variables on
on the
the output
output
variable.
variable.

IMPROVEMENT ROADMAP
Uses of Analysis of Variance Methodology---ANOVA
Common Uses
Phase 1:
Measurement
Characterization
Phase 2:
Analysis • Hypothesis Testing
Breakthrough
Strategy
Phase 3:
Improvement
• Design of Experiments
Optimization
Phase 4:
(DOE)
Control

KEYS TO SUCCESS
Don’t be afraid of the math
Make sure the assumptions of the method are met
Use validated data & your process experts to identify key variables.
Carefully plan data collection and experiments
Use the team’s experience to direct the testing

Analysis Of Variance -----ANOVA
Linear Model
L ite r s P e r H r B y F o r m u la t i o n
G r o u p M e a n s a r e In d i c a t e d b y L i n e s
2 5
3 Groups = 3 Treatments
{
L i te r s P e r H r
2 0 Ove ra ll M e a n

i
n
1 5
1 2 3
Let’s say we run a study where weF ohave three groups which we are evaluating for a
r m u la t i o n
significant difference in the means. Each one of these groups is called a “treatment”
and represents one unique set of experimental conditions. Within each treatments, we
have seven values which are called repetitions.
Analysis Of Variance -----ANOVA
Linear Model
L ite r s P e r H r B y F o r m u la t i o n
G r o u p M e a n s a r e In d i c a t e d b y L i n e s
2 5
3 Groups = 3 Treatments
{
L i te r s P e r H r
2 0 Ove ra ll M e a n

i
n
1 5
1 2 3
The basic concept of ANOVA isFto compare

o rm u la t i o n the variation between the
treatments with the variation within each of the treatments. If the variation
between the treatments is statistically significant when compared with the
“noise” of the variation within the treatments, we can reject the null hypothesis.
One Way Anova
The first step in being able to perform this analysis is to compute the “Sum
of the Squares” to determine the variation between treatments and within
treatments.
Sum of Squares (SS):
2 2 2
 y   y 
a n a a n
ij - y  n  y i - y  + ij - yi
i 1 j 1 i1 i1 j 1
SSTotal = SSTreatments + SSError

(Between Treatments) (Within Treatments)
(Variation Between Treatments) (Variation of Noise)
Note: a = # of treatments (i)

n = # of repetitions within each treatment (j)
One Way Anova
Since we will be comparing two sources of variation, we will use the F test
to determine whether there is a significant difference. To use the F test, we
need to convert the “Sum of the Squares” to “Mean Squares” by dividing by
the Degrees of Freedom (DF).
The Degrees of Freedom is different for each of our sources of variation.
DFbetween = # of treatments - 1
DFwithin = (# of treatments)(# of repetitions of each treatment - 1)
DFtotal = (# of treatments)(# of repetitions of each treatment) - 1
Note that DFtotal = DFbetween + DFwithin
SS
Mean Square =
Degrees of Freedom
Mean Square Between MS Between

FCalculated = =
Mean Square Within MSWithin
FCritical  a , DFBetween , DFWithin
DETERMINING SIGNIFICANCE
F Critical
Value
Ho : All ’s = 0 Ha : At least one not = 0

All ‘s equal’’ At least one is different
(Null hypothesis) (Alternate Hypothesis)
Statistic < Statistic Statistic
StatisticCALC > Statistic
StatisticCALC
CALC< StatisticCRIT
CRIT CALC> StatisticCRIT
CRIT
Statistic Value
We determine a critical value from a probability table. This value is compared with
the calculated value. If the calculated value exceeds the critical value, we will reject
the null hypothesis (concluding that a significant difference exists between 2 or more
of the treatment means.
Class Example -- Evaluate 3 Fuel Formulations
Is there a difference?
Treatment 1 Treatment 2 Treatment 3

19 20 23
18 15 20
21 21 25
16 19 22
18 17 18
20 22 24
14 19 22
Here we have an example of three different fuel formulations that are expected to
show a significant difference in average fuel consumption. Is there a significant
difference? Let’s use ANOVA to test our hypothesis……..

Step 1: Calculating the Mean Squares Between
Step #1 = Calculate the Mean Squares Between Value
Treatment 1 Treatment 2 Treatment 3 Treatment 4
19 20 23
18 15 20
21 21 25
16 19 22
18 17 18
20 22 24
14 19 22
Sum Each of the Columns 126 133 154 0

Find the Average of each Column (Ac) 18.0 19.0 22.0
Calculate the Overall Average (Ao) 19.7 19.7 19.7 19.7
2
Find the Difference between the Average and Overall Average Squared (Ac-Ao) 2.8 0.4 5.4 0.0
Find the Sum of Squares Between by adding up the Differences Squared (SSb) and multiplying by the
number of samples (replicates) within each treatment. 60.7
Calculate the Degrees of Freedom Between (DFb=# treatments -1) 2
Calculate the Mean Squares Between (SSb/DFb) 30.3
The first step is to come up with the Mean Squares Between. To accomplish this
we:
•find the average of each treatment and the overall average
•find the difference between the two values for each treatment and square it
•sum the squares and multiply by the number of replicates in each treatment
•divide this resulting value by the degrees of freedom
Step 2: Calculating the Mean Squares Within
Step #2 = Calculate the Mean Squares Within Value
2
Treatment # Data (Xi) Treatment Average (Ao) Difference (Xi-Ao) Difference (Xi-Ao)
1
1
19
18
18.0
18.0
1.0
0.0
1.0
0.0
The next step is to come up with
1
1
21
16
18.0
18.0
3.0
-2.0
9.0
4.0
the Mean Squares Within. To
1
1
18
20
18.0
18.0
0.0
2.0
0.0
4.0
accomplish this we:
1
1
14
0
18.0
18.0
-4.0
0.0
16.0
0.0
•square the difference
1
1
0
0
18.0
18.0
0.0
0.0
0.0
0.0
between each individual
2
2
20
15
19.0
19.0
1.0
-4.0
1.0
16.0 within a treatment and the
2
2
21
19
19.0
19.0
2.0
0.0
4.0
0.0 average of that treatment
2 17 19.0 -2.0 4.0
•sum the squares for each
2
2
22
19
19.0
19.0
3.0
0.0
9.0
0.0 treatment
2
2
0
0
19.0
19.0
0.0
0.0
0.0
0.0 •divide this resulting value by
2 0 19.0 0.0 0.0
3 23 22.0 1.0 1.0 the degrees of freedom
3 20 22.0 -2.0 4.0
3 25 22.0 3.0 9.0
3 22 22.0 0.0 0.0
3 18 22.0 -4.0 16.0
3 24 22.0 2.0 4.0
3 22 22.0 0.0 0.0
3 0 22.0 0.0 0.0
3 0 22.0 0.0 0.0
3 0 22.0 0.0 0.0
Sum of Squares Within (SSw) 102.0
Degrees of Freedom Within (DFw = (# of treatments)(samples -1) 18
Mean Squares Within (MSw=SSw/DFw) 5.7

Remaining Steps
Step #3 = Calculate the F value

Fcalc = Mean Squares Between/Mean Squares Within (MSb/MSw) 5.35
Step #4 = Determine the critical value for F ( /2, DFb,DFw)

Fcrit = Critical Value from the F table for a=.025, DFb=2, DFw=18 4.56
Step #5 = Compare the calculated F value to the critical value for F

If Fcalc>Fcrit reject the null hypothesis (significant difference) TRUE
If Fcalc<Fcrit fail to reject the null hypothesis (data does not support significant difference)
The remaining steps to complete the analysis are:

•find the calculated F value by dividing the Mean Squares Between by the
Mean Squares Within
•Determine the critical value from the F table
•Compare the calculated F value with the critical value determined from the
table and draw our conclusions.

Learning Objectives
 Understand the role that ANOVA plays in problem

solving tools & methodology.
 Understand the fundamental assumptions of

ANOVA.
 Know how to perform an ANOVA to identify

sources of variation & assess their significance.
 Know how to interpret an ANOVA.

CONTINGENCY TABLES
(CHI SQUARE)

Learning Objectives
 Understand how to use a contingency table to

support an improvement project.
 Understand the enabling conditions that

determine when to use a contingency table.
 Understand how to construct a contingency table.
 Understand how to interpret a contingency table.

Why do we Care?
Contingency
Contingency tables
tables are
are helpful
helpful
to:
to:
••Perform
Perform statistical
statistical significance
significance
testing
testing on
on count
count oror attribute
attribute data.
data.
••Allow
Allow comparison
comparison of of more
more than
than
one
one subset
subset of
of data
data to
to help
help
localize
localize KPIV
KPIV factors.
factors.

IMPROVEMENT ROADMAP
Uses of Contingency Tables
Common Uses
Phase 1:
Measurement
Characterization
Phase 2: •Confirm sources of

Analysis variation to determine
Breakthrough causative factors (x).
Strategy
Phase 3:
•Demonstrate a
Improvement statistically significant
difference between
Optimization
baseline data and data
Phase 4: taken after improvements
Control were implemented.

KEYS TO SUCCESS
Conduct “ad hoc” training for your team prior to using the tool
Gather data, use the tool to test and then move on.
Use historical data where ever possible
Keep it simple
Ensure that there are a minimum of 5 units in each cell

SO WHAT IS A CONTINGENCY TABLE?
AA contingency
contingency table table isis just
just another
another way way of of hypothesis
hypothesis testing.
testing. Just
Just like
like the
the
hypothesis
hypothesis testing
testing wewe have
have learned
learned so so far,
far, we
we will
will obtain
obtain aa “critical
“critical value”
value” from
from
aa table
table (
( in
22
in this
this case)
case) and and use
use itit asas aa tripwire
tripwire for
for significance.
significance. We We then
then use
use
the
the sample
sample data data to calculate aa  CALC
to calculate value. Comparing this calculated value to
22
CALC value. Comparing this calculated value to
our
our critical
critical value,
value, tells
tells us
us whether
whether the the data
data groups
groups exhibit
exhibit no
no significant
significant
difference
difference (null
(null hypothesis
hypothesis or or HHoo)) or
or whether
whether one one oror more
more significant
significant differences
differences
exist
exist (alternate
(alternate hypothesis
hypothesis or or HH11).).
Ho:
Ho:PP1=P 2=P3…
1=P2=P3…
H1:
H1:One
Oneor
ormore
morepopulation
population(P)
(P)isissignificantly
significantlydifferent
different
2CRIT

No significant One or more significant

differences differences LSL T USL
Ho H1
2CALC
So how do you build a Contingency Table?
•Define the hypothesis you want to test. In this example we have 3 vendors
from which we have historically purchased parts. We want to eliminate one
and would like to see if there is a significant difference in delivery performance.
This is stated mathematically as Ho: Pa=Pb=Pc. We want to be 95% confident in
this result.
•We then construct a table which looks like this example. In this table we have
order performance in rows and vendors in columns. Orders On Time Vendor A Vendor B Vendor C
Orders Late
•We ensure that we include both good and bad situations so that the sum of
each column is the total opportunities which have been grouped into good and
bad. We then gather enough data to ensure that each cell will have a
count of at least 5.
Vendor A Vendor B Vendor C
Orders On Time 25 58 12
• Fill in the data. Orders Late 7 9 5
•Add up the totals for each column and row. Orders On Time
Vendor A
25
Vendor B
58
Vendor C
12
Total
95
Orders Late 7 9 5 21
Total 32 67 17 116

Wait, what if I don’t have at least 5 in each cell?
Collapse
Collapsethe
thetable
table
••IfIfwe
wewere
wereplacing
placingside
sidebets
betsininaanumber
numberof ofbars
barsand
and
wondered if there were any nonrandom factors
wondered if there were any nonrandom factors at play.at play.
WeWegather
gatherdata
dataand
andconstruct
constructthe
thefollowing
followingtable:
table:
Bar #1 Bar #2 Bar #3
Won Money 5 7 2
Lost Money 7 9 4
••Since
Sincebarbar#3
#3does
doesnot
notmeet
meetthethe“5“5orormore”
more”criteria,
criteria,
we do not have enough data to evaluate that
we do not have enough data to evaluate that particular particular
cell
cellfor
forBar
Bar#3.
#3. This
Thismeans
meansthat
thatwe wemust
mustcombine
combine the
Bar #3 Collapsed
the
into Bar #2
data with that of another bar to ensure that
data with that of another bar to ensure that we have we have
significance.
significance. This
Thisisisreferred
referredto toas
as“collapsing”
“collapsing”the the
table. The resulting collapsed table looks
table. The resulting collapsed table looks like thelike the
following:
following:
Bar #1 Bar #2&3
Won Money 5 9
Lost Money 7 13
••We
Wecan
cannow
nowproceed
proceedtotoevaluate
evaluateour
ourhypothesis.
hypothesis.
Note
Notethat
thatthe
thedata
databetween
betweenBar
Bar#2#2and
andBar
Bar#3
#3will
willbe
be
aliased and therefore can not be evaluated separately.
aliased and therefore can not be evaluated separately.

•Calculate the percentage of the total contained in each row by dividing the row
total by the total for all the categories. For example, the Orders on Time row
has a total of 95. The overall total for all the categories is 116. The percentage
for this row will be row/total or 95/116 = .82.
Vendor A Vendor B Vendor C Total Portion
Orders On Time 25 58 12 95 0.82
Orders Late 7 9 5 21 0.18
Total 32 67 17 116 1.00
•.The row percentage times the column total gives us the expected occurrence
for each cell based on the percentages. For example, for the Orders on time
row, .82 x32=26 for the first cell and .82 x 67= 55 for the second cell.
Actual Occurrences
Vendor A Vendor B Vendor C Total Portion
Orders On Time 25 58 12 95 0.82
Orders Late 7 9 5 21 0.18
Total 32 67 17 116 1.00
Expected Occurrences
Orders On Time 26 55
Orders Late

•Complete the values for the expected occurrences.
Actual Occurrences Expected Occurrences

Vendor A Vendor B Vendor C Total Portion Vendor A Vendor B Vendor C
Orders On Time 25 58 12 95 0.82 Orders On Time 26 55 14
Orders Late 7 9 5 21 0.18 Orders Late 6 12 3
Column Total 32 67 17 116 1.00
Calculations (Expected)
Orders On Time .82x32 .82x67 .82x17
Orders Late .18x32 .18x67 .18x17
•Now we need to calculate the 2 value for the data. This is done using the
formula (a-e)2/e (where a is the actual count and e is the expected count) for
each cell. So, the 2 value for the first column would be (25-26)2/26=.04.
Filling in the remaining 2 values we get:
Actual Occurrences Expected Occurrences
Vendor A Vendor B Vendor C Total Portion Vendor A Vendor B Vendor C
Orders On Time 25 58 12 95 0.82 Orders On Time 26 55 14
Orders Late 7 9 5 21 0.18 Orders Late 6 12 3
Column Total 32 67 17 116 1.00
2 2 2
Calculations (  =(a-e) /e) Calculated  Values
Vendor A Vendor B Vendor C Vendor A Vendor B Vendor C
Orders On Time 2
(25-26) /26
2
(58-55) /55
2
(12-14) /14 Orders On Time 0.04 0.18 0.27
Orders Late 2
(7-6) /6
2
(9-12) /12
2
(5-3) /3 Orders Late 0.25 0.81 1.20
Now what do I do?
Performing
Performingthe
theAnalysis
Analysis
••Determine
Determinethe thecritical
criticalvalue
valuefrom the2table.
fromthe table. ToToget
2
get
the
thevalue
valueyouyouneed
need33pieces
piecesof ofdata.
data. The
Thedegrees
degreesofof
freedom are obtained by the following
freedom are obtained by the following equation; equation;
DF=(r-1)x(c-1).
DF=(r-1)x(c-1). In Inour
ourcase,
case,we wehave
have33columns
columns(c) (c)
and 2 rows (r) so our DF = (2-1)x(3-1)=1x2=2.
and 2 rows (r) so our DF = (2-1)x(3-1)=1x2=2.
••The
Thesecond
secondpiecepieceof ofdata
dataisisthe
therisk.
risk. Since
Sincewe weare
are
looking for .95 (95%) confidence (and
looking for .95 (95%) confidence (and  risk = 1 - risk = 1 -
confidence)
confidence)we weknow
knowthe therisk
riskwill
willbe
be.05.
.05.
••In the2table
Inthe table,,we wefind
findthat
thatthe
thecritical
criticalvalue
valueforfor==..
2
05
05andand22DF DFto tobe
be5.99.
5.99. Therefore,
Therefore,our our CRIT ==5.99
22
CRIT 5.99
••Our calculated2value
Ourcalculated valueisisthe
thesum
sumof ofthetheindividual
2
individual
cell values.
cell values. For Forour ourexample
examplethisthisisis..
22
04+.18+.27+.25+.81+1.20=2.75.
04+.18+.27+.25+.81+1.20=2.75. Therefore, Therefore,our our 2CALC
2
CALC
==2.75.
2.75.
••We
Wenownowhave haveallallthe
thepieces
piecesto toperform
performour ourtest.
test. Our
Our
Ho: is  22
Ho: is  CALC <  22
. Is this true? Our data shows
CALC <  CRIT
CRIT . Is this true? Our data shows
2.75<5.99,
2.75<5.99,therefore
thereforewe wefail
failto
toreject
rejectthethenull
null
hypothesis that there is no significant
hypothesis that there is no significant difference difference
between
betweenthe thevendor
vendorperformance
performanceininthis thisarea.
area.
Contingency Table Exercise
We have a part which is experiencing high scrap. Your team thinks that since it is
manufactured over 3 shifts and on 3 different machines, that the scrap could be
caused (Y=f(x)) by an off shift workmanship issue or machine capability. Verify with
95% confidence whether either of these hypothesis is supported by the data.
Construct
Construct aa
contingency
contingency table
table of
of
the
the data
data and
and Actual Occurrences
interpret
interpret the
the results
results Machine 1 Machine 2 Machine 3
for
for each
each data
data set.
set. Good Parts 100 350 900
Scrap 15 18 23
Actual Occurrences
Shift 1 Shift 2 Shift 3
Good Parts 500 400 450
Scrap 20 19 17

Learning Objectives
 Understand how to use a contingency table to

support an improvement project.
 Understand the enabling conditions that

determine when to use a contingency table.
 Understand how to construct a contingency table.
 Understand how to interpret a contingency table.

DESIGN OF EXPERIMENTS
(DOE)
FUNDAMENTALS

Learning Objectives
 Have a broad understanding of the role that

design of experiments (DOE) plays in the
successful completion of an improvement project.
 Understand how to construct a design of

experiments.
 Understand how to analyze a design of

experiments.
 Understand how to interpret the results of a

design of experiments.
Why do we Care?
Design
Design of
of Experiments
Experiments isis
particularly
particularly useful
useful to:
to:
••evaluate
evaluate interactions
interactions between
between 22
or
or more
more KPIVs
KPIVs and
and their
their impact
impact
on
on one
one or
or more
more KPOV’s.
KPOV’s.
••optimize
optimize values
values for
for KPIVs
KPIVs to
to
determine
determine the
the optimum
optimum output
output
from
from aa process.
process.

IMPROVEMENT ROADMAP
Uses of Design of Experiments
Phase 1:
Measurement
Characterization
Phase 2:
Analysis
Breakthrough
Strategy
•Verify the relationship
Phase 3:
Improvement
between KPIV’s and
KPOV’s by manipulating
Optimization the KPIV and observing
Phase 4: the corresponding KPOV
Control change.
•Determine the best KPIV
settings to optimize the
KPOV output.

KEYS TO SUCCESS
Keep it simple until you become comfortable with the tool

Statistical software helps tremendously with the calculations
Measurement system analysis should be completed on KPIV/KPOV(s)
Even the most clever analysis will not rescue a poorly planned experiment
Don’t be afraid to ask for help until you are comfortable with the tool
Ensure a detailed test plan is written and followed

So What Is a Design of Experiment?
…where a mathematical reasoning can be had,

it’s as great a folly to make use of any other, as
to grope for a thing in the dark, when you have a
candle standing by you.
Arbuthnot
AA design
design of
of experiment
experiment introduces
introduces
purposeful
purposeful changes
changes inin KPIV’s,
KPIV’s, so
so
that
that we
we can
can methodically
methodically observe
observe
the
the corresponding
corresponding response
response inin the
the
associated
associated KPOV’s.
KPOV’s.

Design of Experiments, Full Factorial
x f(x) Y=f(x)
Key Process Process

Input Variables Key Process
A combination of inputs Output Variables
Noise Variables which generate
corresponding outputs.
Variables
How
How do
do you
you know
know how
how
•Input, Controllable (KPIV) much
much aa suspected
suspected KPIV
KPIV
•Input, Uncontrollable (Noise) actually
actually influences
influences aa
•Output, Controllable (KPOV) KPOV?
KPOV? You You test
test it!
it!
Design of Experiments, Terminology
4 factors Mathematical
Mathematical objects
objects are
are sometimes
sometimes as
2
as
4 evaluated peculiar
peculiar asas the
the most
most exotic
exotic beast
beast or
or bird,
bird,
IV and
and the
be
the time
be well
time spent
well employed.
spent in
employed.
in examining
examining them
them may
may
2 levels for Resolution

H.
H. Steinhaus
Steinhaus
each KPIV IV
•Main Effects - Factors (KPIV) which directly impact output

•Interactions - Multiple factors which together have more impact on process output
than any factor individually.
•Factors - Individual Key Process Input Variables (KPIV)
•Levels - Multiple conditions which a factor is set at for experimental purposes
•Aliasing - Degree to which an output cannot be clearly associated with an input
condition due to test design.
•Resolution - Degree of aliasing in an experimental design
DOE Choices, A confusing array...
Mumble, Mumble, …
blackbelt, Mumble,
•Full Factorial
statistics stuff...
•Taguchi L16
•Half Fraction
•2 level designs
•3 level designs
•screening designs
•Response surface designs
•etc...
For
For the
the purposes
purposes of of this
this training
training wewe will
will teach
teach only
only full
full factorial
factorial (2
(2k)) designs.
k
designs.
This
This will
will enable
enable you
you to to get
get aa basic
basic understanding
understanding of of application
application and and use
use the
the
tool.
tool. In
In addition,
addition, the
the vast
vast majority
majority ofof problems
problems commonly
commonly encountered
encountered in in
improvement
improvement projects
projects cancan bebe addressed
addressed with with this
this design.
design. IfIf you
you have
have any
any
question
question on on whether
whether the the design
design isis adequate,
adequate, consult
consult aa statistical
statistical expert...
expert...
The Yates Algorithm
Determining the number of Treatments
2 3 Factorial One aspect which is critical to the design

Treatment A B C
1 + + + is that they be “balanced”. A balanced
2 + + - design has an equal number of levels
3 + - + represented for each KPIV. We can
4 + - -
confirm this in the design on the right by
5 - + +
6 - + - adding up the number of + and - marks in
7 - - + each column. We see that in each case,
8 - - - they equal 4 + and 4- values, therefore
23=8 22=4 21=2 20=1 the design is balanced.
••Yates
Yates algorithm
algorithm isis aa quick
quick and
and easy
easy way
way (honest,
(honest, trust
trust me)
me) to
to ensure
ensure that
that we
we get
get aa
balanced
balanced design
design whenever
whenever we we are
are building
building aa full
full factorial
factorial DOE.
DOE. Notice
Notice that
that the
the
number
number of
of treatments
treatments (unique
(unique test
test mixes
mixes of
of KPIVs)
KPIVs) isis equal
equal to
to 22 or
33
or 8.
8.
••Notice
Notice that
that in
in the
the “A
“A factor”
factor” column,
column, we
we have
have 44 ++ inin aa row
row and
and then
then 44 -- in
in aa row.
row. This
This
isis equal
equal to
to aa group
group of of 22 or
22
or 4.
4. Also
Also notice
notice that
that the
the grouping
grouping inin the
the next
next column
column isis 221or
1
or
22 ++ values
values and
and 22 -- values
values repeated
repeated until
until all
all 88 treatments
treatments are are accounted
accounted for. for.
••Repeat
Repeat this
this pattern
pattern for
for the
the remaining
remaining factors.
factors.
The Yates Algorithm
Setting up the Algorithm for Interactions
3
2 Factorial
Treatment A B C AB AC BC ABC
1 + + + + + + + Now we can add the columns
2 + + - + - - - that reflect the interactions.
3 + - + - + - - Remember that the
4 + - - - - + + interactions are the main
reason we use a DOE over a
5 - + + - - + -
simple hypothesis test. The
6 - + - - + - + DOE is the best tool to study
7 - - + + - - + “mix” types of problems.
8 - - - + + + -
••You
You can
can see
see fromfrom the
the example
example above
above we we have
have added
added additional
additional columns
columns for for each
each of
of
the
the ways
ways that
that we we can
can “mix”
“mix” the
the 33 factors
factors which
which are
are under
under study.
study. These
These areare our
our
interactions.
interactions. The The sign
sign that
that goes
goes into
into the the various
various treatment
treatment boxes
boxes forfor these
these
interactions
interactions isis the
the algebraic
algebraic product
product of of the
the main
main effects
effects treatments.
treatments. ForFor example,
example,
treatment
treatment 77 for
for interaction
interaction AB
AB isis (-(- xx -- == +),
+), so
so we
we put
put aa plus
plus in
in the
the box.
box. So,So, in
in these
these
calculations,
calculations, the
the following
following apply:
apply:
minus
minus (-)
(-) times
times minus
minus (-)
(-) == plus
plus (+)
(+) plus
plus (+)
(+) times
times plus
plus (+)
(+) == plus
plus (+)
(+)
minus
minus (-)
(-) times
times plus
plus (+)
(+) == minus
minus (-)(-) plus
plus (+)
(+) times
times minus
minus (-)
(-) == minus
minus (-)
(-)
Yates Algorithm Exercise
We work for a major “Donut & Coffee” chain. We have been tasked to
determine what are the most significant factors in making “the most
delicious coffee in the world”. In our work we have identified three
factors we consider to be significant. These factors are coffee brand
(maxwell house vs chock full o nuts), water (spring vs tap) and coffee
amount (# of scoops).
Use
Use the
the Yates
Yates algorithm
algorithm to
to design
design the
the experiment.
experiment.

So, How do I Conduct a DOE?
 Select the factors (KPIVs) to be investigated and define

the output to be measured (KPOV).
 Determine the 2 levels for each factor. Ensure that the

levels are as widely spread apart as the process and
circumstance allow.
 Draw upTreatment
the design
A Busing
C the
AB Yates
AC algorithm.
BC ABC
1 + + + + + + +
2 + + - + - - -
3 + - + - + - -
4 + - - - - + +
5 - + + - - + -
6 - + - - + - +
7 - - + + - - +
8 - - - + + + -
So, How do I Conduct a DOE?
 Determine how many replications or repetitions you

want to do. A replication is a complete new run of a
treatment and a repetition is more than one sample run
as part of a single treatment run.
 Randomize the order of the treatments and run each.

Place the data for each treatment in a column to the
right of your matrix.
Treatment A B C AB AC BC ABC AVG RUN1 RUN2 RUN3
1 + + + + + + + 18 18
2 + + - + - - - 12 12
3 + - + - + - - 6 6
4 + - - - - + + 9 9
5 - + + - - + - 3 3
6 - + - - + - + 3 3
7 - - + + - - + 4 4
8 - - - + + + - 8 8
Analysis of a DOE
 Calculate the average output for each treatment.
 Place the average for each treatment after the

sign (+ or -) in each cell.
Treatment A B C AB AC BC ABC AVG RUN1 RUN2 RUN3

1 +18 + + + + + + 18 18
2 +12 + - + - - - 12 12
3 +6 - + - + - - 6 6
4 +9 - - - - + + 9 9
5 -3 + + - - + - 3 3
6 -3 + - - + - + 3 3
7 -4 - + + - - + 4 4
8 -8 - - + + + - 8 8

Analysis of a DOE
 Add up the values in each column and put the result
under the appropriate column. This is the total
estimated effect of the factor or combination of factors.
 Divide the total estimated effect of each column by 1/2
the total number of treatments. This is the average
estimated effect.
Treatment A B C AB AC BC ABC AVG
1 +18 +18 +18 +18 +18 +18 +18 18
2 +12 +12 -12 +12 -12 -12 -12 12
3 +6 -6 +6 -6 +6 -6 -6 6
4 +9 -9 -9 -9 -9 +9 +9 9
5 -3 +3 +3 -3 -3 +3 -3 3
6 -3 +3 -3 -3 +3 -3 +3 3
7 -4 -4 +4 +4 -4 -4 +4 4
8 -8 -8 -8 +8 +8 +8 -8 8
SUM 27 9 -1 21 7 13 5 63
AVG 6.75 2.25 -0.25 5.25 1.75 3.25 1.25
Analysis of a DOE
 These averages represent the average difference between the
factor levels represented by the column. So, in the case of
factor “A”, the average difference in the result output between
the + level and the - level is 6.75.
 We can now determine the factors (or combination of factors)
which have the greatest impact on the output by looking for
the magnitude of the respective averages (i.e., ignore the
sign).
Treatment A B C AB AC BC ABC AVG
This
This means
means that that the
the
1 +18 +18 +18 +18 +18 +18 +18 18
impact
impact isis in
in the
the
2 +12 +12 -12 +12 -12 -12 -12 12
following
following order:
order:
3 +6 -6 +6 -6 +6 -6 -6 6 AA (6.75)
(6.75)
4 +9 -9 -9 -9 -9 +9 +9 9 AB
AB (5.25)
(5.25)
5 -3 +3 +3 -3 -3 +3 -3 3 BC
BC (3.25)
(3.25)
6 -3 +3 -3 -3 +3 -3 +3 3 BB (2.25)
(2.25)
7 -4 -4 +4 +4 -4 -4 +4 4 AC
AC (1.75)
(1.75)
8 -8 -8 -8 +8 +8 +8 -8 8 ABC
ABC (1.25)
(1.25)
SUM 27 9 -1 21 7 13 5 63 CC (-0.25)
(-0.25)
AVG 6.75 2.25 -0.25 5.25 1.75 3.25 1.25
Analysis of a DOE
We
We can
can see
see the
the impact,
impact,
but
but how
how dodo we
we know
know ifif
these
these results
results are
are
significant
significant or
or just
just
random
random variation?
variation?
Ranked Degree of
Impact
A (6.75)
AB (5.25)
BC (3.25)
B (2.25) What
What tool
tool do
do you
you
AC (1.75)
ABC (1.25)
think
think would
would bebe
C (-0.25) good
good toto use
use in
in this
this
situation?
situation?
Confidence Interval for DOE results
Confidence
Confidence Interval
Interval
Ranked Degree of
Impact == Effect
Effect +/-
+/- Error
Error
A (6.75)
Some of these factors
AB (5.25) do not seem to have
BC (3.25) much impact. We can
B (2.25) use them to estimate
AC (1.75) our error.
ABC (1.25)
C (-0.25) We can be relatively
safe using the ABC and
the C factors since they
offer the greatest
chance of being
insignificant.

Confidence Interval for DOE results
Confidence   t / 2 , DF  ABC 2
 C 2

Ranked Degree of DF
Impact
DF=# of groups used
A (6.75) In this case we are using 2

AB (5.25) groups (ABC and C) so
BC (3.25) our DF=2
B (2.25) For  = .05 and DF =2 we find t/2,df = t.025,2 = 4.303
AC (1.75)
ABC (1.25)
Confidence   4 .303  1.25 2
 (  .25 )
2

C (-0.25) 2
Confidence  ( 4.303 )(.9235 )
Confidence
Confidence
Confidence  3.97
Since
Since only
only 22 groups
groups meet
meet oror exceed
exceed
our
our 95%
95% confidence
confidence interval
interval of
of +/-
+/-
3.97.
3.97. WeWe conclude
conclude that
that they
they are
are the
the
only
only significant
significant treatments.
treatments.
How about another way of looking
at a DOE?
What Do I need to do to improve my Game?
6 IMPROVEMENT PHASE
Vital Few Variables
GUTTER!
Establish Operating Tolerances
MEASURE - Average = 140.9

How do I know It looks like the lanes are in good condition today,
what works for me...... Mark...
Lane conditions? Tim has brought three different
bowling balls with him but I don’t think he will need
Ball type?
them all today.
Wristband? You know he seems to
have improved his game ever since he started bowling
with that wristband..........

How do I set up the Experiment ?
What are all possible Combinations?
(Remember Yates Algorithm?)
Factor A Factor B Factor C
1. Wristband (+) hard ball (+) oily lane (+)

2 Wristband (+) hard ball (+) dry lane (-)
3. Wristband (+) soft ball (-) oily lane (+)
4. Wristband (+) softball (-) dry lane (-)
5. No Wristband(-) hard ball (+) oily lane (+)
6. No Wristband(-) hard ball (+) dry lane (-)
7. No Wristband(-) soft ball (-) oily lane (+)
8. No Wristband(-) softball (-) dry lane (-)
A 3 factor, 2 level full factorial DOE would have 23=8

experimental treatments!
Let’s Look at it a different way?
dry lane oily lane
oily lane
hard ball 1 2 hard bowling ball
wearing a wristband
wristband
3 4
soft ball dry lane
hard bowing ball
5 6
nohard ball
wristband not wearing wrist band
7 8
soft ball
This is a Full factorial

Let’s look at the data!
What about the Wristband?? Did it help me?
dry lane oily lane
hard ball Average of “with

188 183
wristband” scores =184
wristband
soft ball 174 191

Higher Scores !!
hard ball 158 141

without wristband Average of “without
wristband” scores =153
154 159
soft ball
The Wristband appears Better......
This is called a Main Effect!
What about Ball Type?
dry lane oily lane
hard ball 188 183

Your best Scores are when:
wristband
174 191 Dry Lane Hard Ball

soft ball
OR
158 141
hard ball
no wristband Oily Lane Soft Ball
154 159
soft ball
The Ball Type depends on the Lane Condition....
This is called an Interaction!
Where do we go from here?
With Wristband
and
When lane is: use:

Dry Hard Ball
Oily Soft Ball
You’re on your way to the PBA !!!

Where do we go from here?
Now, evaluate the results using Yates Algorithm...
What do you think?...

Learning Objectives
 Have a broad understanding of the role that

design of experiments (DOE) plays in the
successful completion of an improvment project.
 Understand how to construct a design of

experiments.
 Understand how to analyze a design of

experiments.
 Understand how to interpret the results of a

design of experiments.

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QSM 754

SIX SIGMA APPLICATIONS

©The National Graduate School of Quality Management v7 • 1

 Introduction to Six Sigma Applications

 Red Bead Experiment

 Introduction to Probability Distributions

 Common Probability Distributions and Their Uses

 Team Report Outs on Day 1 Material

 Central Limit Theorem

 Sample Size Considerations

©The National Graduate School of Quality Management v7 • 3

 Team Report Outs on Day 2 Material

 ANOVA (Analysis of Variation)

©The National Graduate School of Quality Management v7 • 4

 Team Report Outs on Practicum Application

 Wrap Up - Positives and Deltas

©The National Graduate School of Quality Management v7 • 5

©The National Graduate School of Quality Management v7 • 6

©The National Graduate School of Quality Management v7 • 7

 Have a broad understanding of statistical

 Understand how statistical concepts can be used

 Understand the relationship between the

©The National Graduate School of Quality Management v7 • 8

 Dedicated, Trained BlackBelts

Low Hanging Fruit

©The National Graduate School of Quality Management v7 • 10

PROCESSES WHICH WASTE SCATTERED

•FEATURES OR • EXCESS INVENTORY

 Manufacturing Defect Reduction

©The National Graduate School of Quality Management v7 • 12

All critical characteristics (Y)

The necessity of training farm hands for first class

©The National Graduate School of Quality Management v7 • 14

The necessity of* training f*arm hands f*or f*irst class

©The National Graduate School of Quality Management v7 • 15

“SIX SIGMA TAKES US FROM FIXING PRODUCTS SO THEY ARE EXCELLENT,

•If we can’t accurately measure

©The National Graduate School of Quality Management v7 • 18

 WE DON’T KNOW WHAT WE DON’T KNOW LSL T USL

 IF WE DON’T HAVE DATA, WE DON’T KNOW

 TO GET DATA WE MUST MEASURE

©The National Graduate School of Quality Management v7 • 19

 Ignorance is not bliss, it is the food of failure

 Years ago a statistician might have claimed that

©The National Graduate School of Quality Management v7 • 20

Random Chance or Certainty….

 Have a broad understanding of statistical

 Understand how statistical concepts can be used

 Understand the relationship between the

©The National Graduate School of Quality Management v7 • 22

©The National Graduate School of Quality Management v7 • 23

 Have an understanding of the difference between

 Understand the difference between attempting to

 Understand how the concept of statistical

©The National Graduate School of Quality Management v7 • 24

 Follow the process exactly.

 Do not improvise or vary from the documented process.

 Your performance will be based solely on your ability to

 No questions will be allowed after the initial training period.

 Your defect quota is no more than 5 off color beads allowed

©The National Graduate School of Quality Management v7 • 26

©The National Graduate School of Quality Management v7 • 27

 Low bead counts will be rewarded with a

The necessity of* training farm hands for f*irst class