Six Sigma Green Belt Training

For Operators

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 Challenge

How To Make

Made In Romania Quality = Made In Germany Quality

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 Challenge

How To Make

Made In Romania Quality = Made In Germany Quality

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What Is Quality?

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Which Is A Better Quality Car?

BMW 745i, 8 Cylinder VW Beetle, 3 Cylinder

$ 90.000 $ 8.000

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 Traditional View Of A Process

Machine Methods

Vendor Process Customer

Controls Operators

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 What Is Wrong Here?

Yes
Within Spec
Manufacture Customer
Limits?

No

Scrap/Rework

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 Conventional Cost Of Quality

LSL Target USL

$ $

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 Six Sigma View Of A Process

Machine Methods

Vendor Process Customer

Controls Operators

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 Taguchi Loss Function

LSL Target USL

$ $

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 Definition

• Quality Is Offering Products/Services At Or

Very Close To Customer’s Target Value
• Quality Has Nothing To Do With Features

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 Why Focus On Quality?

• Improve Customer Satisfaction

• Earn More Standard Hours
• Make More Money

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 Training Strategy

• Several training Classes Offered From

October 2002 – April 2003
• Quizzes At End Of Selected Sessions
• 90% Attendance Required
• 90% Passing Score Required
• Make Up Classes Will Be Offered

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