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Company Overview
Situation Analysis
Key Success Factors
SWOT Analysis
Implementation and Expected Outcomes
Company Overview
Apple was founded by Steve Jobs,
Steve Wozniak, and Ronald Wayne on
April 1, 1976 to develop and sell
personal computers.
Industry Overview :
10
APPLE
8
HTC
Price
4 SAMSUNG
0
0 0.5 1 2 2.5 3 3.5
1.5
Quality
Strategic Group Map for
Software
Issues
1. Product differentiation
In today’s age there is a thirst for hot new products, and keeping a high
end product on the shelves can be a challenge.
2. Product Diversification
Apple has continuously expanded its product depth to extract all of its
value. The question is how long can they keep doing this until
consumers lose interest?
3. Maintaining Customer Loyalty
❏Apple needs to maintain their high level of customer service to
maintain their customer loyalty. This a big
differentiating factor for their business.
4. Market Saturation
❏A saturated market leads to less profits and decreased demand.
SWOT Analysis
Strengths
❏ #1 Globally recognized brand
❏ Innovation
❏ Economies of Scale
Weaknesses
❏ Slowing innovation:
If this happens, then Apple may lose a competitive
edge.
❏ Stiff competition:
❖ Competition is high and intense in the technology sector.
❏ Product Imitations:
❖ These product imitations could serve as a low cost
substitute.
❏ Potential saturation of mobile market:
❖ If markets become saturated profits decrease for the
industry and Apple.
Key Success Factors
1-Technology
Apple is an expert in the computer technology and the electronics
industry becoming a global leader in the computer industry and its
R&D.
❏ They have expanded computer technology into phones,
laptops, tablets, music players, and recently into watches.
2. Manufacturing
Apple has achieved both internal and external economies of scale by
becoming the number one firm in their industry which lowered their
production costs given extremely high demand
3. Distribution
Strong Direct Sales Capabilities
❏Apple’s brick and mortar stores has provided them with strong direct
sales capabilities by dealing directly with the customers themselves
❏This allows them to personally up sale their products, handle
customer complaints, and gauge the overall demand for their goods
4. Marketing
A well-known and well-respected brand name
❏Currently Apple’s brand name is ranked number one in the world
according to Interbrand's study of worlds most popular brands.
❏ This title increases their brand awareness and also
proves they are at the top of their game in the electronics
industry
5. Skills and Capability
Design expertise
❏Apple has prided itself on its design teams efforts in
crafting unique designs that grab consumers and command
their attention
Build specific products of high quality, but lesser prices, for the huge
populations of India and China that are passionate about
computers, mobile phones and music.