Zain Company – Blueprint Service Graphical Portion Assignment By: Hebatallah Mohamed

Physical
Evidence
Desks /
Kiosk Billing Display Brochures Uniform Air/Music
Sofa
Customer Go to Mobile Go to Go for counter
Actions Arrive at counter 1 display counter 2 Drop Bill to 4 and 5 for Make Receive
section for and 3 for Billing transaction & complaint Verification
the store for prepared
service mobile post- paid Kiosk documentation call call/home visit
purchase service respectively
Line of Interaction
Onstage/ Employee Employee sitting
Visible Greet and Assistant Employee Receive Make
at counter to assist at counter 2 and Help them
Contact Welcome 1 for assist in complaint Verification
with 3 for post- paid with Kiosk
Employee transaction call & call/home
prepaid service
Actions display at counter 4 investigate visit
service assistance
Line of Visibility
Backstage/
Invisible Input Sim
Contact Back Office Manger help customer
Employee customer in information
Number
storage room
Actions some services into system Activation
Line of Internal Interaction
Support
Processes Marketing Equipment and Process and
Maintenance
Displays symbols and Customer
of technology wired internet record
themes connections Care Report
payment