Decision Support System in

Public Administration System

International School of Business & Media; Kolkata

Abhijit Samanta

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 General Overview of a Decision Support
System

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 Key Problems faced by the public
administration services:
• Fragmentation
• Unclear responsibilities of the people
• Insufficient data and structured information.
• Insufficient information flow in the hierarchy of the organization.

This led to the development of

Introduction of a new management information system which will be intended to

collect and present different operational data and reports in a standardized way.

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 Categories of DSS in application of Public
Administration
• DSS can be divided into three categories.
• Generic DSSs: - These decision-support information technology (IT)
applications are domain independent (spreadsheets, generic DSSs for
conceptual modeling, based on a particular problem solving method, and
generic DSSs consisting of electronic meeting systems that support problem
solving in a group).

• Domain-specific DSSs.:- The core of these systems is a model that computes

the impact of measures on a given subsystem (economic, biological, or other)
and presents the results in tabular or graphic form.

• Phase-specific DSSs.: - These applications aim to support one particular

phase in the decision-making process (problem formulation phase, choice
phase, negotiation support systems).

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 DSS applications in West Bengal Govt.
(official website of WB Govt.)
• http://www.wbgov.com/portal/banglarMukh/Home?&in.gov.wb.portal.MENU_ID_PARAMETER=1

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 The system provides individual log in id & password.

This system ensure smooth flow of

information between the Govt.
and every individual citizen.

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 These links provides a very
strong support to the public
administration by providing lot
of data & information.

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 The Finance Department of WB Govt.: -
 Helps in issues like knowing about the state
budget over various projects.
 Helps in doing e-commerce and provides
information over tax, pension etc.

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 Provides access to individual log in.
Gives information regarding income certificates, various
licenses, industry services etc.

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 Provides detailed contact
information of various
control centers and other
important area to the
public.

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 The puja guide map
At the time of Durga puja
the traffic congestion
remains very high.
The police faces lot of
difficulties in managing the
traffic system.
They provide a guide map
to general public by their
website so that the people
can have a general over
view of the road map.
It helps a lot during the
puja.

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 Kolkata police on facebook.

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 Kolkata metro route map for general information to the public

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 Thank you

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