Communication

Skills
Group Members
• Shahzeb Ahmed

• Ashmal Malik

• Muhammad Hammad Malik

• Muhammad Adil Yameen

• Mia Khudadad
What is Communication skill?
– Communication is sending or receiving ideas, thoughts,
or feelings from one or more people in such a way that,
the person receiving it understands it in the same way the
sender wants him/her to understand.
– It means to convey a message properly.
– How we say what we say plays an important role in the
communication.
Common ways to communicate.
There are four common ways to communicate with people
that are:
– Speaking
– Writing
– Visual image
– Body language
Why is communication important?
– Inspires confidence.
– Builds respect in social life.
– Helps make friends.
– Develops a distinct personality.
– Reveals your ability to others.
Goals of communication.
– To get action.
– To change behavior.
– To ensure understanding.
– To get and give information.
– To persuade.
The communication process.
Barriers to effective communication
– Environmental barriers
– Physiological barriers
– Language barriers
– Psychological barriers
– Personal barriers
Communication principles
– Listening
– Probing
– Observing
– Informing 4cs
 Clear
 Correct
 Concise
 Complete
Components of Communication
– There are three components of communication:

1) Verbal Massages
2) Para verbal Massages
3) Non-verbal Massages
Key Listening Skills

– Verbal
 Paying attention to the words and feelings that are being expressed.

– Non verbal
 Giving full physical attention to the speaker
 Being aware of the speakers nonverbal messages.
Top 10 Communication Skills

1. Emotional Intelligence
2. Cohesion and clarity
3. Friendliness
4. Confidence
5. Empathy
Top 10 Communication
Skills
6. Respect
7. Listening
8. Open mindedness
9. Tone of voice
10. Asking good questions
LAG TIME
– The gap between the speed of talking and the
speed of listening Most individuals speak at the
rate of 100-150 words a minute, while they listen
at the rate of 450-500 words a minute.
How we can overcome lag
time
– Listen to the words being used
– Observe the body language
– Make note of the repetition of thoughts and
words
Components in
communication skills
Communication skills In
professional life
In professional life communication skills is helpful in:

– Psychology
– Counseling
Effective communication skills
– Effective Communication is a two way process-
sending the right message and to the right person.
– Effective communication includes all the aspects
of visual, auditory and body language to appeal
the listener.
Uses of effective
communication
• Effective communication helps to understand a person or situation
in a better way.
•It enables us to solve the differences, build trust and respect in the
organization.
•Sometimes our message is misunderstood or we misunderstand the
received message, effective communication helps us to resolve
problems with both "point of view”.
•Effective communication helps us to connect well with kids, boss,
colleagues, etc.
•It helps us in decision making.
Self Development &
Communication
– Self development and communication are two areas of life that are
connected to one another—you really can’t optimize one without
the other.
– Self Development is a never ending process. It is an ongoing
activity and a lack of focus on personal development activities
makes people stand still in their life. Communication acts as a
major factor contributing to one's development in a crucial manner.
Without advancement in communication skills, knowledge
enhancement remains an untapped resource.
Communication
What is Self Development?
– Does not have a fixed meaning
– Different for different people
– In science, success in research or produce new thing
For Example:
– Sportsman
– Employee
Self Development and its relationship with
Communication Skills

Self Development refers to increased maturity levels in individuals.

Maturity is the aspect that fosters appropriate behavior in workplace by an
individual. The relation between Self Development that offers high levels of
maturity and communication skills can be explained through the following:
– Co-operative environment
– Matured individuals
– Individuals focusing
– management levels in an organization
Communication and its relation to
self development
The following points substantiate the contribution of strong
communication skills to self development.
– Effective writing
– Good communication requires in-depth listening
– Speaking
– Communication through facial expressions
Overview
– From the whole presentation and the other material we had read for this
presentation tells us that for a good development you need a good
communication skill. Masters of life are masters of communication. You can’t
have one without the other.
For Example:
– You need to build a relationship with a person. (Self development)
How will you do that?
You’ll need to start with communication. i.e. talking to him etc.
We can say?
– Communication skills are important for self development?
– Without being a good communicator, it is difficult to developed
yourself?
– A good communicator is a good developer?