 Personality and Communication

 Understanding customer’s need

 Through product Knowledge
 Selling Skills [ Opening & closing the call ]
First Impression is the last Impression !!!
 55% 7%
body language words

38%
style

4
 Channel

Formulating Delivery

Message

Sender Receiver
Feedback

Perception
Response

Understanding

5
 Personal Barriers
 Pronunciation
 Organizational and cultural barriers

“A wise man reflects before he speaks;

a fool speaks, and then reflects
on what he has uttered.”
- French Proverb.
 Customer is KING.

 Let customer speak first.

 They are your only asset ,Treat them as if they are

the only one.

 Invest maximum time and efforts to serve their

needs.
If we don’t take care of our customer then some one else will !!!
WHY CUSTOMER LEAVE ?
 Apartments and villa

USP

School

Shopping Mall Kaveri Water Availability !

Knowing your competitor well !
 Having right mind set and attitude
 Your appearance and dress code
 Must have fresh look
 Clothes must be ironed
 Shoe must be well shined
 Belt and shoe must be of same colour
 Wear fragrance.
 Lesson # 1
 Money doesn’t motivate everybody equally.
• You need to persuade, converse, negotiate and engage.
• Money is one of the several variables of motivation. Someone needs just sweet words
and someone needs a little persuasion.
• Tailor the approach of motivation. Use money where it is required only.
Lesson # 2
To thrive in sales, you need right aptitude (not just marks on
your degrees).

To be a great salesperson, you need to have right aptitude……an aptitude of

empathy, an aptitude to see beyond the obvious.
Lesson # 3
The greatest secret of success in business: Satisfied Clients
Customer

 You cannot afford to forget the customer once you take

the check.
 Delighted and satisfied customers are your ambassadors
and their referral can generate more business than you
can handle.
Lesson # 4
Spiderman also takes the risk

•Jumping out of comfort zones, taking initiatives and playing with

risks is what makes the difference.
•If you are stuck in the grooves of ‘safety’, you end up nowhere.
•The road from Good to Great is paved with taking initiatives. The
biggest risk in life is to avoid the risk.
•Even Spiderman has to take the risk.
Lesson # 5
If salesperson cannot read the paper in reverse, he/she
is blind.

Every Sales & Marketing person has to keep his/her eyes and ears open to
scan the information regarding prospects, competition and the market
influencers. In the game of business, right information at the right time
gives you ‘unfair’ advantage.
Lesson # 6
You need a loyal team to build Rocket Sales Corporation.
SO, PLEASE BE A ROCKET SINGH, NOT A BLIND
MAN

SALESMAN OF THE YEAR