Hearing Vs Listening

Hearing – Physical process,

natural, passive

Listening – Physical as well

as mental process, active,
learned process, a skill

Listening is hard.
You must choose to participate in the process of
listening.
 VALUE OF LISTENING
Listening reflects courtesy and good manners.
 Listening to the instructions of superiors
improves competence and performance.
 The result of poor listening skill could be disastrous in
business, employment and social relations.
Good listening can eliminate a number of imaginary
grievances of employees.
Good listening skill can improve social relations and
conversation.
Listening is a positive activity rather than a passive or
negative activity.
 STORY
I am a student studying to become a CA. Actually I
wanted to become a fashion designer. My parents
forced me to into this line as they feel this is a
decent profession and fashion designing is for the
very rich community. My heart is not on my studies.
I dream of kalamkaari designs, batik prints, zardosi
embroidery and block prints on various fabrics. I
love to use vegetable dyes which are eco friendly.
What to do! I cannot refuse my parents wishes. If
ONLY they understood me.
 Success for YOU…

…in the new global and diverse

workplace requires
excellent communication skills!