KINDS AND TYPES OF

BUSINESS
CORRESPONDENCE
Performed: Bolbas Valeria 212 group
 Тypes s of business letters
♠ Thanks
♠ Covering letter
♠ Letter of guarantee
♠ An inquiry
♠ Offer letter
♠ Response letter
♠ Messages, notifications, notifications
♠ Information mail
♠ Reminder letters and letters of demand
♠ Claim (complaint) letter
♠ Promotional letter
 Thanks
☺Gratitude is issued on the official letterhead of the organization,
but can be issued as a postcard.

☺The text of the letter of thanks is written in a concise friendly-

official style with reference to an event that prompted the sender
to express his gratitude to the addressee.

☺Gratitude is certified by the personal signature of the sender

and, in some cases, by the seal of the organization.
 Covering letter
Use to send documents

The text of the letter may begin with

the words:
Send ..., Send ..., Introduce ...

Sometimes it begins with justification

or designation of purpose

Mandatory is the availability of the

application
 Letter of guarantee
Such letters may begin with a statement of the essence of the guarantees
provided to the addressee, for example: “I guarantee by this letter ...”.

A feature of this type of letters is the presence, along with the signature of the
author, of the signature of an official directly responsible for financial or other
matters.
 An inquiry
Request letters are usually signed by the head of the
organization or an official authorized by the official.

The text of the request letter should contain the

justification for the need to provide materials or
information and the actual statement of the request

A request letter requires a response letter.

 Response letter
The text of the response letter should use the same linguistic turns,
vocabulary that the author used in the initiative letter.

Do not include in the text of the response letter a link to the received
letter ("To your letter from _______ No.__ ..."). Information about the
initiative letter is included in the registration number of the response
letter.

It is advisable to start the refusal letter with the justification for the
refusal: “In connection with ...”
 Confirmation letter
The key language formula of this
kind of letters is: “We confirm
(receipt of documents,
preliminary agreement, consent
to ...)”.

When confirming the

preliminary agreement in the text
of the letter, it is necessary to
briefly state its essence. If the
receipt of documents is
 Information mail
$ The volume of the newsletter ranges from one
paragraph to several pages.

$ As a rule, newsletters are signed by the head of the

organization, and in the case of mass mailing (for
example, to all customers of the company) they may
not contain a manual signature at all.
Thanks for attention