HP Chromebook

14-db0000
December 2018

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 HP Chromebook 14-db0000

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 Navigating the presentation

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Recommended training

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Key feature discovery
Which processing solution do you think the HP
Chromebook 14-db0000 features?
Select the correct answer.
A. Intel Kaby Lake-U
B. Intel Kaby Lake-R
C. AMD Bristol Ridge
D. AMD Stoney Ridge
Key feature discovery
Which processing solution do you think the HP
Chromebook 14-db0000 features?
Select the correct answer.
A. Intel Kaby Lake-U
B. Intel Kaby Lake-R
C. AMD Bristol Ridge
D. AMD Stoney Ridge
 Industrial design

180° 1.58

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 AMD Stoney Ridge
7th Generation AMD APUs
• Configurations:
– AMD A6-9220C
– AMD A4-9120C
• Dual-core solutions
• 15 W thermal design power
• AMD Radeon R5 graphics

15W

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 USB Type-C connectivity
USB-C 3.1 Gen1
• Two slim ports
• Data transfer up to 5 Gb/s
• Power delivery 2.0 (in/out)
• Video output (1080p)

Left edge

Right edge

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Learning check
Which technologies featured on the Chromebook, do you
think, allow it to share data with a mobile phone?
Select all that apply.
A. DDR4 system memory
B. eMMC storage
C. USB 3.1 Type-C port
D. Bluetooth 4.2
Learning check
Which technologies featured on the Chromebook, do you
think, allow it to share data with a mobile phone?
Select all that apply.
A. DDR4 system memory
B. eMMC storage
C. USB 3.1 Type-C port
D. Bluetooth 4.2
 Supported OS
Google Chrome OS
• Access apps through
• Google Play Store support

NOTE: The firmware and BIOS are not

user-accessible.

Example of Google Chrome Apps list

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 Google Play
• Extensive media store
• Seamless experience
• Access the store directly
• To use, add payment method:
– Account→ Add credit or debit card
– Follow steps onscreen

Google Play

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What’s different?

32 GB or 64 GB AMD Stoney Ridge

1866
MHz
HP Chromebook 14-db0000
Qualcomm
Wi-Fi + BT 4.2 DDR4 memory
Learning check
A customer has to sell his Chromebook and wants to know how to perform a factory reset on the Chromebook. How
would you advise the customer?
Enter your answer in the space provided.
Learning check
A customer has to sell his Chromebook and wants to know how to perform a factory reset on the Chromebook. How
would you advise the customer?
Enter your answer in the space provided.

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 H1 secure microcontroller

SECURE ELEMENT WRITE PROTECTION RECOVERY

• Incorporates TPM 2.0
• Preloaded with certificates
• Replaces TPM
• Implement write protection and • Enables device to recover and
un-protection reset
• Replaces the write-protect screw • Enables battery disconnection
• Locks protection

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Discovery question
Where is the warranty and service information located on
the Chromebook?
Select all that apply.
A. Internal service label stickers inside the bottom cover
B. Laser-etched service tag on the bottom cover
C. Service label sticker in the battery bay
D. Service label sticker on the system board
Discovery question
Where is the warranty and service information located on
the Chromebook?
Select all that apply.
A. Internal service label stickers inside the bottom
cover
B. Laser-etched service tag on the bottom cover
C. Service label sticker in the battery bay
D. Service label sticker on the system board
 Service tags
• Laser-etched service tag
• Internal service label and Feature Byte
Product number

Serial number

Warranty

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 Warranty and service information
Warranty
1-1-0 base warranty

Service strategy
Raw panel replacement

CSR
AC adapter only

HP Part surfer

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 Resources

URLs Recommended training

• HP Part Surfer • Chromebook RMA Shim Process WBT (course ID

01067843)
• HP SML
• HP Chromebook/Chromebox Service Qualification
• HP Intranet—Internal
Assessment (course ID 01068903)
• HP Extranet—Support partners
• HP Wireless Client Networking Fundamentals (HP
University course ID 00181136, The Learning Center
course ID 00240754)

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 Thank you

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