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• Essential functions:
1. Marketing – generates demand
2. Production/operations – creates the product
3. Finance/accounting – tracks how well the
organization is doing, pays bills, collects the
money
Organizational Charts
Figure 1.1
Organizational Charts
Figure 1.1
Organizational Charts
Figure 1.1
Why Study OM?
1. OM is one of three major functions of any organization, we
want to study how people organize themselves for productive
enterprise
2. We want (and need) to know how goods and services are
produced
3. We want to understand what operations managers do
4. OM is such a costly part of an organization
What Operations
Managers Do
Basic Management Functions
▶ Planning
▶ Organizing
▶ Staffing
▶ Leading
▶ Controlling
Ten Strategic Decisions
1. Design of goods and services
2. Managing quality
3. Process and capacity design
4. Location strategy
5. Layout strategy
6. Human resources and job design
7. Supply-chain management
8. Inventory management
9. Scheduling
10. Maintenance
Inventory
Management
11
Inventory Management at
Amazon.com
15
Importance of Inventory
▶One of the most expensive assets of many companies
representing as much as 50% of total invested capital
▶Operations managers must balance inventory investment
and customer service
16
Functions of Inventory
1. To provide a selection of goods for anticipated demand
and to separate the firm from fluctuations in demand
2. To decouple or separate various parts of the production
process
3. To take advantage of quantity discounts
4. To hedge against inflation
17
Types of Inventory
▶Raw material
▶Purchased but not processed
▶Work-in-process (WIP)
▶Undergone some change but not completed
▶A function of cycle time for a product
▶Maintenance/repair/operating (MRO)
▶Necessary to keep machinery and processes productive
▶Finished goods
▶Completed product awaiting shipment
▶Frito lays example
18
The Material Flow Cycle
Cycle time
95% 5%
Input Wait for Wait to Move Wait in queue Setup Run Output
inspection be moved time for operator time time
19
Managing Inventory
20
ABC Analysis
▶Divides inventory into three classes based on annual dollar
volume
▶Class A - high annual dollar volume
▶Class B - medium annual dollar volume
▶Class C - low annual dollar volume
▶Used to establish policies that focus on the few critical parts
and not the many trivial ones
21
ABC Analysis
ABC Calculation
(1) (2) (3) (4) (5) (6) (7)
PERCENT
OF PERCENT OF
ITEM NUMBER ANNUAL ANNUAL ANNUAL
STOCK OF ITEMS VOLUME UNIT DOLLAR DOLLAR
NUMBER STOCKED (UNITS) x COST = VOLUME VOLUME CLASS
#10286 20% 1,000 $ 90.00 $ 90,000 38.8% A
72%
#11526 500 154.00 77,000 33.2% A
#12760 1,550 17.00 26,350 11.3% B
#10867 30% 350 42.86 15,001 6.4% 23% B
#10500 1,000 12.50 12,500 5.4% B
#12572 600 $ 14.17 $ 8,502 3.7% C
#14075 2,000 .60 1,200 .5% C
#01036 50% 100 8.50 850 .4% 5% C
#01307 1,200 .42 504 .2% C
#10572 250 .60 150 .1% C
8,550 $232,057 100.0%
22
ABC Analysis
A Items
23
ABC Analysis
▶Policies employed may include
1. More emphasis on supplier development for A items
2. Tighter physical inventory control for A items
3. More care in forecasting A items
24
Your turn- Class Activity 1
• Boreki Enterprises has the following 10 items in inventory. Theodore
Boreki asks you, a recent OM graduate, to divide these items into ABC
classifications.
25
Record Accuracy
► Incoming and outgoing
record keeping must be
accurate
► Stockrooms should be secure
► Necessary to make precise decisions about ordering,
scheduling, and shipping
26
Cycle Counting
• Items are counted and records updated on a periodic
basis
• Often used with ABC analysis
• Has several advantages
1. Eliminates shutdowns and interruptions
2. Eliminates annual inventory adjustment
3. Trained personnel audit inventory accuracy
4. Allows causes of errors to be identified and corrected
5. Maintains accurate inventory records
27
Cycle Counting Example
5,000 items in inventory, 500 A items, 1,750 B items, 2,750 C items
Policy is to count A items every month (20 working days), B items every
quarter (60 days), and C items every six months (120 days)
28
Control of Service Inventories
• Can be a critical component
of profitability
• Losses may come from
shrinkage or pilferage
• Applicable techniques include
1. Good personnel selection, training, and discipline
2. Tight control of incoming shipments
3. Effective control of all goods leaving facility
29
Inventory Models
▶Independent demand - the demand for item is independent
of the demand for any other item in inventory
▶Dependent demand - the demand for item is dependent
upon the demand for some other item in the inventory
30
Independent versus
Dependent
31
Independent versus
Dependent
32
Inventory Costs
▶Holding costs - the costs of holding or “carrying” inventory over time
▶Ordering costs - the costs of placing an order and receiving goods
▶Setup costs - cost to prepare a machine or process for manufacturing
an order
▶May be highly correlated with setup time
33
Holding Costs
Determining Inventory Holding Costs
COST (AND RANGE) AS A
PERCENT OF INVENTORY
CATEGORY VALUE
Housing costs (building rent or depreciation, 6% (3 - 10%)
operating costs, taxes, insurance)
Material handling costs (equipment lease or 3% (1 - 3.5%)
depreciation, power, operating cost)
Labor cost (receiving, warehousing, security) 3% (3 - 5%)
Investment costs (borrowing costs, taxes, and 11% (6 - 24%)
insurance on inventory)
Pilferage, space, and obsolescence (much higher in 3% (2 - 5%)
industries undergoing rapid change like PCs and cell
phones)
Overall carrying cost 26%
34
Holding Costs
TABLE 12.1 Determining Inventory Holding Costs
COST (AND RANGE) AS A
PERCENT OF INVENTORY
CATEGORY
e pe nVALUE
d in g on the
Housing costs (building rent orco n sid e ra
depreciation, d
bly
Hold
operating ing taxes,
costs, v ar y
costsinsurance) st rate s. G era6%
en lly (3 - 10%)
on , a n int
d e re n i te m s
s , lo ca ti
sines costs (equipment ch an d fas hio
buhandling
Material
, s om hig
lease
e h
or te 3% (1 - 3.5%)
depreciation, 1 5 %
r thanoperating %.
greatepower, cost)
e ate r th a n 40
ve h ol d in g c o sts gr security)
ha
Labor cost (receiving, warehousing, 3% (3 - 5%)
Investment costs (borrowing costs, taxes, and 11% (6 - 24%)
insurance on inventory)
Pilferage, space, and obsolescence (much higher in 3% (2 - 5%)
industries undergoing rapid change like PCs and cell
phones)
Overall carrying cost 26%
35
Inventory Models for Independent Demand
Need to determine when and how
much to order
36
Basic EOQ Model
Important assumptions
1. Demand is known, constant, and independent
2. Lead time is known and constant
3. Receipt of inventory is instantaneous and complete
4. Quantity discounts are not possible
5. Only variable costs are setup (or ordering) and holding
6. Stockouts can be completely avoided
37
Inventory Usage Over Time
inventory level) Q
2
Minimum
inventory 0
Time
38
Minimizing Costs
Objective is to minimize total costs
Total cost of
holding and setup
(order)
Minimum
total cost
Annual cost
Holding cost
40
Minimizing Costs Annual setup cost =
D
Q
S
Order quantity
= (Holding cost per unit per year)
2
æQ ö
= ç ÷H
è2 ø
42
Minimizing Costs Annual setup cost =
D
Q
S
Q
Q = Number of pieces per order Annual holding cost = H
2
Q* = Optimal number of pieces per order (EOQ)
D = Annual demand in units for the inventory item
S = Setup or ordering cost for each order
H = Holding or carrying cost per unit per year
* 2DS
Q =
H
* 2(1,000)(10)
Q = = 40,000 =200 units
0.50
44
An EOQ Example
Determine expected number of orders
D = 1,000 units Q* = 200 units
S = $ 10 per order
H = $ 0.50 per unit per year
Expected Demand D
number of = N = =
orders Order quantity Q*
1,000
N= = 5 orders per year
200
45
An EOQ Example
Determine optimal time between orders
D = 1,000 units Q* = 200 units
S = $ 10 per order N = 5 orders/year
H = $ 0.50 per unit per year
250
T = = 50 days between orders
5
46
An EOQ Example
Determine the total annual cost
D = 1,000 units Q* = 200 units
S = $ 10 per order N = 5 orders/year
H = $ 0.50 per unit per year T = 50 days
D Q
TC = S + H
Q 2
1,000 200
= ($10) + ($.50)
200 2
=(5)($10) + (100)($.50)
=$50 +$50 =$100
47
The EOQ Model
When including actual cost of material P
D Q
TC = S + H + PD
Q 2
48
Class Activity 2
• Southeastern Bell stocks a certain switch connector at its central
warehouse for supplying field service offices. The yearly demand for
these connectors is 15,000 units. Southeastern estimates its annual
holding cost for this item to be $25 per unit. The cost to place and
process an order from the supplier is $75. The company operates 300
days per year, and the lead time to receive an order from the supplier
is 2 working days.
a) Find the economic order quantity.
b) Find the annual holding costs.
c) Find the annual ordering costs
49
Robust Model
50
An EOQ Example
Determine optimal number of needles
Onlyto2%order
less than the
D = 1,000 units 1,500 units Q* total
= 200cost
unitsof $125
S = $ 10 per order N =when
5 orders/year
the order
H = $ 0.50 per unit per year T quantity
= 50 dayswas 200
D Q
TC = S+ H
Q 2
1,500 200 1,500 244.9
= ($10) + ($.50) = ($10) + ($.50)
200 2 244.9 2
=$75 +$50 =$125 =6.125($10) +122.45($.50)
=$61.25 +$61.22 =$122.47
51
Reorder Points
• EOQ answers the “how much” question
• The reorder point (ROP) tells “when” to order
• Lead time (L) is the time between placing and receiving an order
=dxL
d= D
Number of working days in a year
52
Reorder Point Curve
Q*
Resupply takes place as order arrives
ROP
(units)
Time (days)
Lead time = L
53
Reorder Point Example
Demand = 8,000 iPods per year
250 working day year
Lead time for orders is 3 working days, may take 4
D
d=
Number of working days in a year
= 8,000/250 = 32 units
ROP = d x L
= 32 units per day x 3 days = 96 units
= 32 units per day x 4 days = 128 units
54
Class Activity 2 – Contd.
• Estimate the Re-Order Point for Southeastern Bell.
55
Production Order Quantity Model
1. Used when inventory builds up over a period of time after an
order is placed
2. Used when units are produced and sold simultaneously
t Time
56
Production Order Quantity Model
Q = Number of pieces per order p = Daily production rate
H = Holding cost per unit per year d = Daily demand/usage rate
t = Length of the production run in days
2DS
Q *p =
Hé
ë1- (
d p ù
û)
2(1,000)(10)
Q *p =
0.50é ù
ë1- (4 8)û
20,000
= = 80,000
0.50(1 2)
=282.8 hubcaps, or 283 hubcaps
58
Production Order Quantity Model
Note:
D 1,000
d=4= =
Number of days the plant is in operation 250
59
Class Activity 3
61
Quantity Discount Models
Total annual cost = Setup cost + Holding cost + Product cost
D Q
TC = S + H + PD
Q 2
where Q = Quantity ordered P = Price per unit
D = Annual demand in units H = Holding cost per unit per year
S = Ordering or setup cost per order
2DS
Q* =
IP
63
Quantity Discount Models
Total cost curve for discount 2
Total cost
curve for
discount 1
Total cost $
0 1,000 2,000
Order quantity Figure 12.7
64
Quantity Discount Example
Calculate Q* for every discount * 2DS
Q =
IP
2(5,000)(49)
Q1* = = 700 cars/order
(.2)(5.00)
2(5,000)(49)
Q2* = = 714 cars/order
(.2)(4.80)
2(5,000)(49)
Q3* = = 718 cars/order
(.2)(4.75)
65
Quantity Discount Example
Calculate Q* for every discount 2DS
*
Q =
IP
2(5,000)(49)
Q1* = = 700 cars/order
(.2)(5.00)
2(5,000)(49)
Q2* = = 714 cars/order
(.2)(4.80) 1,000 — adjusted
2(5,000)(49)
Q3* = = 718 cars/order
(.2)(4.75) 2,000 — adjusted
66
Quantity Discount Example
TABLE 12.3 Total Cost Computations for Wohl’s Discount Store
ANNUAL ANNUAL ANNUAL
DISCOUNT UNIT ORDER PRODUCT ORDERING HOLDING
NUMBER PRICE QUANTITY COST COST COST TOTAL
1 $5.00 700 $25,000 $350 $350 $25,700
2 $4.80 1,000 $24,000 $245 $480 $24,725
3 $4.75 2,000 $23.750 $122.50 $950 $24,822.50
67
Class Activity 4
• The annual demand, ordering cost, and the annual inventory carrying
cost rate for a certain item are D = 600 units, S = $20/order and I =
30% of item price. Price is established by the following quantity
discount schedule. What should the order quantity be in order to
minimize the total annual cost?
Price $5.00 per unit $4.50 per unit $4.10 per unit
68
Probabilistic Models and Safety Stock
▶Used when demand is not constant or certain
▶Use safety stock to achieve a desired service level and avoid
stockouts
ROP = d x L + ss
69
Probabilistic Demand
ROP
Normal distribution probability of
demand during lead time
Expected demand during lead time (350 kits)
0 Place Lead
Receive
order
time
order
Time
70
Probabilistic Demand
Use prescribed service levels to set safety stock when the
cost of stockouts cannot be determined
71
Probabilistic Demand
• Both demand and lead time constant is the basic EOQ model
73
Demand Variable, Lead Time Constant
Demand is variable and lead time is constant
74
Example
Average daily demand (normally distributed) = 15
Lead time in days (constant) = 2
Standard deviation of daily demand = 5
Service level = 90%
Z for 90% = 1.28
From Appendix I
76
Example
Daily demand (constant) = 10
Average lead time = 6 days
Standard deviation of lead time = sLT = 1
Service level = 98%, so Z (from Appendix I) = 2.055
77
Both demand and lead time are variable
78
Example
Average daily demand (normally distributed) = 150
Standard deviation = sd = 16
Average lead time 5 days (normally distributed)
Standard deviation = sLT = 1 day
Service level = 95%, so Z = 1.65 (from Appendix I)
79
Single-Period Model
▶Only one order is placed for a product
▶Units have little or no value at the end of the sales period
Cs
Service level =
Cs + Co
80
Single-Period Example
Average demand = = 120 papers/day
Standard deviation = = 15 papers
Cs = cost of shortage = $1.25 – $.70 = $.55
Co = cost of overage = $.70 – $.30 = $.40
Cs
Service level =
Cs + Co
.55 Service
= level
.55 + .40 57.9%
.55
= = .579 = 120
.95 Optimal stocking level
81
Single-Period Example
From Appendix I, for the area .579, Z .20
The optimal stocking level
82
Fixed-Period (P) Systems
▶Orders placed at the end of a fixed period
▶Inventory counted only at end of period
▶Order brings inventory up to target level
▶Only relevant costs are ordering and holding
▶Lead times are known and constant
▶Items are independent of one another
83
Fixed-Period (P) Systems
Target quantity (T)
Q4
On-hand inventory Q2
Q1 P
Q3
Time
84
Fixed-Period Systems
▶Inventory is only counted at each review period
▶May be scheduled at convenient times
▶Appropriate in routine situations
▶May result in stockouts between periods
▶May require increased safety stock
85