Organizing Engineering

Research Papers (48)

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End-user satisfaction increasingly represents the focal point
of successfully implementing an information system. Incapable of
fulfilling user requirements independently, information systems require
individuals to fully exploit their expertise before yielding organizational
benefits. Factors influencing user satisfaction with information systems
have received considerable interest. Several studies have attributed
information system failures to psychological and organizational issues,
rather than technological ones.
Among the various theoretical perspectives adopted to
explore this phenomenon include the technology acceptance model,
theory of planned behavior, and information system success model.
However, in contrast with previous findings, Au et al. (2008) found that
expectations regarding information system performance are not
significantly related to user satisfaction. Additionally, Iivari (2005) found
that quality of the end user perceived information only slightly impacts
system usage.
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Despite the considerable amount of scholarly research
on end-user satisfaction in recent decades, available evidence
contradicts the expected relationships. Still, the role of self-efficacy in
the context of information system usage has seldom been addressed.
Therefore, the role of self-efficacy in end-user satisfaction model
warrants further study. According to social cognitive theory, end user
beliefs (referred to herein as self-efficacy) may influence their behavior
and perceived outcomes. This study examines the role of self-efficacy
in how end-user satisfaction, its antecedents, and consequences are
related.
The inability to increase end user satisfaction by
elucidating the factors affecting the effects of antecedents of user
satisfaction and the consequences of end-user satisfaction makes it
extremely difficult for managers before, during, and after an
information system is implemented.
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Based on the above, we should elucidate the role
of self-efficacy with respect to how end-user satisfaction, its
antecedents, and consequences are related.
To do so, the perceptual data for this study
can be gathered via a self-administered questionnaire.
Measurement and structural models can then be estimated
using Partial Least Squares (PLS). Next, the measurement
model in PLS can be evaluated in terms of internal
consistency, convergent validity, and discriminate validity.
Ultimately, validity of the structural model and hypotheses
can be (verified OR confirmed) by examining the path
coefficients.
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As anticipated, end-user self-efficacy
significantly impacts how end-user satisfaction, its
antecedents, and consequences are related. While shedding
light on end-user satisfaction research, results of this study
can significantly contributes to theoretical developments
related to end-user satisfaction by identifying the underlying
factors that affect end-user satisfaction, and their relative
impacts.
Our results can further demonstrate that low
self-efficacy, if not managed, lowers individual
productivity. Managers can thus motivate a high self-efficacy
end-user to be the mentor of low self-efficacy end user.
Furthermore, as a highly effective means of increasing self-
efficacy, computer training can allow managers to increase
end-user self-efficacy by implementing training programs.
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Most metropolitan taxi services not only
complement public transportation, but also function as a
vital part of urban travel. The Ministry of Transportation
(MOT) of the Republic of China cites individual taxis,
cooperative associations, and taxi trades as the three
business models in the Taiwan taxi industry.
Despite a recent focus on factors that may
influence whether passengers take a taxicab, exactly how
the taxi business model affects passenger behavioral
intention remains unclear.
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According to MOT statistics, taxi trades in
Taiwan rose from an annual rate of 42% in 2005 to 44% in
2007. Taiwan Taxi, a GPS-based taxi company, is a major
taxi trade in Taiwan has implemented a GPS-based
dispatching system from Singapore. In addition to
benefiting the taxi driver and taxi trade firms, GPS
technology also provides sense of security for passengers.
The inability to understand how a specific
taxi business model impacts passenger behavioral
intention makes it impossible to determine not only how a
taxi business model affects perceived safety, but also how
perceived risk mediates the relation between the taxi
business model and the behavioral intention of
passengers. These unresolved issues make it extremely
difficult for fleet line managers to draw up appropriate guide
lines in order to comply with consumer preferences.
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Based on the above, we should elucidate exactly
how taxi business models and the behavioral intention of
passengers are related, as well as the mediatory effects of
passengers perceived risk elaborated.
To do so, a research design sample can
be drawn from MBA, EMBA, and IEMBA students.
Behavioral intention and perceived risk among passengers
can then be evaluated using existing scales. Next, a
factorial design can be implemented based on research
data accumulated. Additionally, accumulated data can be
analyzed using ANOVA of the multivariate technique.
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As anticipated, analysis results can indicate
that passengers tend to view a GPS-based taxi fleet the
safest among other business models, because passengers
perceive a GPS-based taxi fleet as most concerned with
ensuring their physical safety. As for managerial
implications of this study, among the variables that senior
management can incorporate to foster a sense of security
among passengers include using the corporate web site to
promote the concern for safety and security, specifying the
safety, service quality, and comfort in a taxicab, and
training taxi drivers to convey the company's vision and
mission to the passengers.
Importantly, this study can provide a valuable
reference for managers concerned with a comprehensive
view of what risks are involved, as well as their likely
consequences.
Further details can be found at
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