1. About Us 10.

Technology
2. Core Business Architecture
3. Vision 11. Reporting
4. Mission
12. Implement
5. Organization Structure
6. Management Profile 13. Quality Differentiators
7. Services 14. Facility Tour
8. CRM Capabilities 15. Clientele
9. Call Flow (International & Domestic
16. Benefits
17. Conclusion

www.somsolutions.in
www.somsolution.co
•A Multidimensional Business Process
Outsourcing Unit

•Trusted & reliable partner to brand name

clients across a range of sectors

• 24*7 State-of-the-art

•Multi channel integrated call & contact center

•Presently operating from one location with 50

seats

www.somsolutions.in
www.somsolution.co
 Capability Services for IT Enabled Businesses with
emphasis in the Business Process Outsource (BPO),
Voice and Non-Voice space.
 Providing Various Outsourcing Support for Non IT
Enabled Services .

www.somsolutions.in
www.somsolution.co
Vision

“To be among the most reputed

multidimensional outsourcing
providers globally.”

www.somsolutions.in
www.somsolution.co
Mission

“Not just being another body

shop or BPO, or being a
Knowledge Processing
Outsourcing (KPO) service, but a
front end value adding model
that can only be termed as a
Development Process
Outsourcing (DPO)”
www.somsolutions.in
www.somsolution.co
 Board of Directors

Mr. Chandan Kumar

CEO

Mr. Rakesh Khatri Mr. Yashodhan Sule Mr. Prakash Ranjan

Head- IT Infrastructure Head Business Head Software
& Technology Development Development

Mr. K Pugazhendi Mr. Gopal Krishna Ms Soniya Shetty

Head Training & Head- Financial Head Human Resources
Quality
Shaunak Achrekar
Head Operations

www.somsolutions.in
www.somsolution.co
Mr. Om Prakash Singh – Member-Board of Directors
 More than 5+ years of experience in Business
 2 years experience of Unique Expertise in managing
Call & Contact Center Operations
 Handles Overall Management Activities of Som
Solutions
Email: opsingh@somsolutions.in
Mr. Chandan Kumar – Chief Executive Officer
 A Post Graduate from the Wellingkar Institute of
Management
 More than 7+ years of experience in Business
 Exceptionally gifted with Marketing, Lead Generation
&HNI Business Deal conversion skills
Email: chandan@somsolutions.in
www.somsolutions.in
www.somsolution.co
 Mr. Rakesh Khatri – Chief Technical Officer
 Brings more than 11 years of experience in
technology implementation and selection
 He heads & backs the company’s technological
efforts  
Email : rakesh@somsolutions.in

Ms. Soniya Shetty – Head “Human Resources”

 Is a Generalist by her profile
 Handles recruitment, training & development, content
development, employee engagement, employee relations
& disciplinary issues
Email : soniya@somsolutions.in
www.somsolutions.in
www.somsolution.co
 Mr. Yashodhan Sule – Head “Business Development”
 Enriched with 15+ years of experience in the corporate
world
 Has more than 5+ years of Domestic and International
BPO
experience
Email : yashodhan@somsolutions.in
Mr. Prakash Ranjan– Head “Software Development”
 Is a Computer Engineer
 Brings more than 3 years of ITES &BPO experience
Email : prakash@somsolutions.in

www.somsolutions.in
www.somsolution.co
 Mr. Shaunak Achrekar – Head “Operations”
 Holds a degree in business administration & many other
operational courses.
 Enriched with 5+ years of experience in the BPO world
for improving process optimizatation.
 Has worked with companies like GTL, ICICI first source
etc.

Email : shaunak@somsolutions.in

www.somsolutions.in
www.somsolution.co
Services- BPO

Voice Inbound
Services
» Order Taking
» Insurance and Employment
» Live telephone Verification
Operators » Dealer Locator Service
» Customer Service » Seminar Registration
» After Hours / Overflow » Virtual Office Service
» Up-Selling / Cross
Selling » Taking Credit Card Orders
» Direct Response for TV / » Reservation Desk
Radio » Catalogue Order Taking
» Commercials » Lead Generation /
» Direct Response for
Websites Qualification
» Direct Response for » Database Management
Print Ads
» Internet Sales Order www.somsolutions.in
Entry www.somsolution.co
Services- BPO

Voice Outbound Services

» Appointment Setting » Announce of Sale /
» Lead Generation / Grand Opening or
Qualification Special Event
» Phone Sales
» Grass Root Campaigns
» Seminar Registration
» Recruiting
» List Cleaning / Database
» Prospecting
Update
» Up Selling and Cross
» Surveys
Selling
» Market Research
» Mortgage Lead
» Direct Mail Follow-up
Generation
» Trade Shop Follow-up
» Insurance Lead
» Fundraising
Generation
www.somsolutions.in
www.somsolution.co
Services- BPO
Data/ Non Voice Processing
• Data Processing
• Email Response Management
• Claims Processing
• HR Outsourcing
• Benefits Processing
• Payroll Outsourcing
• Payment Processing
• Accounts / Financial Processing
• Content Creation
• Web Response Management
• Order Processing

www.somsolutions.in
www.somsolution.co
Services- Software & Web

Software Solutions Web Services

» Software Development » Web Hosting
» Product Development
» Quality Assurance & » Domain Registration
Testing » Website Design &
» Offshore Development Development
» CMS & Portal Service
» SEO
» Website Maintenance
» Payment Gateways

www.somsolutions.in
www.somsolution.co
Services- Human Resources

HR Solutions

» Sourcing
» Preliminary Qualification Recruiting
» Full Lifecycle Recruiting
» Database Management
» Adhoc Services

www.somsolutions.in
www.somsolution.co
 Represents a complete turnkey communication solutions for
customer contact centers
 Best communication devices as Tadiran PBX, ACD,IVR, voice mail
systems, fax servers, Web gateways
 GUI based for easy management
 Recorder Server for call monitoring and tracking
 Customizable Client Specific Reporting
 Text Chat, Email Management and Web Call –Back Request
Management
 Call Forwarding, Conferencing and Calling
 Predictive Dialing

www.somsolutions.in
www.somsolution.co
 Tadiran Audiocodes VSNL POP
IPX 500 Mediant 2000 US / UK
Local
PSTN
Network

Databas
Switc

e
Domain
h

Voice Servers
Logger Mail 2003
FTP Internet
Fortinet
Server Router
Firewall
CMS Cisco 2811
Fort iGATE Internet
IOS IP PLUS
200 A
IPSEC 3DES

LAN Switch 2 MB
Netgear /
3 COM www.somsolutions.in
www.somsolution.co
 Tadiran
IPX 500 INDIA
Local
PSTN
Network

Databas
Switc

e
Domain
h

Voice Servers
Logger Mail 2003
FTP Internet
Fortinet
Server Router
Firewall
CMS Cisco 2811
Fort iGATE Internet
IOS IP PLUS
200 A
IPSEC 3DES

LAN Switch 2 MB
Netgear /
Agents 3 COM www.somsolutions.in
www.somsolution.co
 Internet connectivity / IPLC --- 4 Mbps
Dedicated Voice
2 Mbps Data
 Modems --- 2 Mbps x 3 pairs Loop
 Voice Gateways --- Audiocodes 8 PRI
(240 Channels )
 Routers --- CISCO 2811
 Firewall Solutions --- Fort iGATE
200 A
 Dialers and CRM solutions --- Gaytes TAPI / CSTA
dialer Parsec Predictive Dialer

www.somsolutions.in
www.somsolution.co
 Voice Logger --- Gaytes with PIKA
Technology
Parsec Perfect Logger
 Call Distributors --- Tadiran
 Switches & Terminator --- Net gear 24port
Managed & Unmanaged
 VOIP --- Net 4 India & VSNL
 Headsets --- Free mate Noise Cancellation

www.somsolutions.in
www.somsolution.co
 Servers
 XEON 3.0 GHz, 4 GB RAM,

 Dialer Progressive -- 64 GB SCSI HDD, CD-RW

 Voice Logger -- 120 GB SCSI HDD, DVD-RW
 Application Server -- 260 GB SATA II, CD-ROM
 FTP -- 500 GB SATA, DVD-RW
 Intra-mail Server -- 500 GB SATA, DVD-RW

 Industrial grade rack mount server

 Dialer Predictive -- 68 GB SCSI HDD, DVD-RW
 Database Server -- 68 GB SCSI HDD, DVD-RW
 Computers -- Intel PIV 2.8 GHz, 512 MB, 80 GB, 15” TFT
 Printers -- HP 2400 N / HP multifunction

www.somsolutions.in
www.somsolution.co
• Complete reporting
• Talk time
• Average time to answer
• Hold times
• Wait time
• Answer times
• Wrap times
• Meeting all set standards / SLA’s

www.somsolutions.in
www.somsolution.co
•Project specs passed on to Som Solutions Client
Manager
•Train the Trainer
•Client conference call with Team Leader/Supervisor
and Agents
•Call calibration with Quality and Operations
Department
•Production
•Periodic reviews

www.somsolutions.in
www.somsolution.co
Quality evaluation of agents
• One call per agent per day
• Live monitoring
• 100% call recording
• Team leader to agent ratio 1:9
• Daily agent feedback
• Process transition manager
• Specified account manager
• Defined escalation procedures

www.somsolutions.in
www.somsolution.co
www.somsolutions.in
www.somsolution.co
www.somsolutions.in
www.somsolution.co
Some Of Our Clients

www.somsolutions.in
www.somsolution.co
Experienced Robust
Resource Infrastructure
Pool

Customized
Solutions

Proven
Quality
Methodologies
Focus
SOM Solutions Let’s Work
Sunshree Suntec
Together…
C wing, 202,
Off NIBM Road,
Kondhwa,
Pune 411048
Contact Num- 020 40054672/
9225505362
Email- info@somsolutions.in
Website-www.somsolutions.in
www.somsolution.com
www.somsolutions.in
www.somsolution.co