Overlapping Job

Responsibilities
Task related Conflict
CONFLICT
WHAT’S A
CONFLICT
? Oxford lexicon

Wikipedia

Merriam-Webster
 CAUSES
CONFLICT
OFAT
WORKPLACE
Conflicting needs Conflicting working styles Conflicting perceptions Conflicting goals

Conflicting roles Different personal values Lack of communication

Inappropriate criticism Lack of openness Uncertainity

 ROLE PLAY
CHARACTER :
Pankaj – Employee working for 10 years in his
organisation
Anjali- A new Employee having less than 1 year in this
organisation
Raghav- Immediate Supervisor of Pankaj
Akanksha – HR Manager
Trend in Survey
• Survey is conducted within our class
Q2: I work with two or
more group of people that
act in quite a different way
Q1: I receive incompatible Never
request from two or most 8%
Never Always
18% people at the same time
Sometime 24%
20%
Most of The
Some time time Most of
25% 57% the time
48%
Q3: I do things that are
acceptable to one person
but unacceptable to
another person

Most of The time Some time Always Most of the time

Never Sometime Never
Conflict Management need precision
 A research by Tammy Erickson published by Harvard Business Review has shown that,
Collaboration improves when the roles of individual team members are clearly defined
and well understood
When individuals feel their role is bounded in ways that allow them to do a significant
portion of their work independently. Without such clarity, team members are likely to
waste energy negotiating roles or protecting turf, rather than focusing on the task.
For Example, BBC teams responsible for the radio and
television broadcasts of special events and daytime
television news.— ranging from 66 people in one case to 133
in another
The trick the BBC have pulled off has been to clarify team members’ individual roles
with so much precision that it keeps friction, internal competition and the possibility of
mistakes of omission to a minimum.
Stages of Conflict

Stage 1 Stage 2 Stage 3 Stage 4 Stage 5

●
Potential ●
Cognition and ●
Intentions ●
Behaviour ●
Outcomes
opposition or Personalisatio
Incompatibilit n
y
 TH
RACI
E
MATRIX

BENEFITS
- Workload analysis - Project Management
- Re-organisation - Eliminates duplication & redundancy
- Employee Turnover - Documents Status Quo
- Re-assigning duties - Conflict resolution
 THE RACI MATRIX
S TA K E H O L D E R S
P/S Employee Employee II Purchase Finance Product
I Partner Head Lead
Flagging request for
building blocks with
A/R C I I I
P SCM
R
Sourcing from C I A/R C I
O SCM/Vendor
C
E Checking quality - - R/A R I
S delivery from vendor
S
Building the set-up A/R I - - C
Measuring the blocks R A/R - - C
Putting it together R A/R - - C
Finishing & Packaging R R - - A
THANK YOU