Beruflich Dokumente
Kultur Dokumente
Use of power….
Use of Power Bases
• Channel system has a set of players:
– Not equally motivated to implement the ideal channel
design
– Whose expectations from the system differ
“Power” of Motivation
• Reward – incentives for good performance
• Coercion – threat of punishment for non-performance
• Referent – benefit of sheer association with a strong company
• Legitimate – arising out of a contract
• Expert – specialized knowledge
• Support – additional benefits for better performers only
• Competition – created between channel partners
Countervailing power……
Countervailing Power
• Balances the power exerted by one channel member. It is not a one-
sided equation.
• Both the channel member and the principal can have influence on
each other.
• Results from interdependence within the channel system.
Conflict….
Channel Conflicts
CONFLICT
Four stages….
Four Stages
LATENT
PERCEIVED
FELT
MANIFEST
• Perceived Conflict:
– Discords become noticeable – channel partners are aware
of the opposition.
– Channel members take the situation in their stride and go
about their normal business
– No cause for worry but the opposition has to be recognized
Types of Conflicts
• Felt Conflict:
– Reaching the stage of worry, concern and alarm. Also known
as ‘affective’ conflict.
– Parties are trying to outsmart each other.
– Causes could be economical or personal
– Needs to be managed effectively and not allowed to escalate.
• Manifest Conflict:
– Reflects open antagonistic behaviour of channel partners.
Confrontation results.
– Initiatives taken are openly opposed affecting the
performance of the channel system.
– May require outside intervention to resolve
Channel Conflict Types
Resolving….
Resolving Conflicts
A 4 Stage Process
Accommodation
Compromise
Collaboration
Kenneth W Thomas
Avoidance
• Markets to be covered
• Customer coverage
• Pricing
• Product portfolio to be handled
• Selection, termination of channel members
• Ownership of the channel
Managing International
Distribution Channels – Clara Lu
• After prior research, choosing the right markets for the
company products
• Local logistical concerns to be understood – local retailers
or on-line, physical reach
• Shipping goods direct to customers – freight, insurance,
goods lost in transit
• Distribution to international retailers – delivery, payments,
communication
• Managing international currencies, risk of value
fluctuations
Developing a Channel
Strategy – Ian Linton
• Choosing the right channels
• Reach – providing existing coverage. Is internet a choice?
• Cost comparison on direct and indirect
• Access to additional customer base at no additional cost –
distributors and dealers
• Marketing support programs for channels
• Direct company sales people for key accounts
Channel Optimization – Mark
Harvey
• Identify the most profitable customer segments
• Select the strongest channel partners to serve these
segments
• Most optimum mix of marketing programs to use the
limited resources to be developed
• Fully exploit the internal channels of own sales force, key
accounts team and the internet
The Services Sector