EMOTIONAL INTELLIGENCE

Why We React the Way We Do

Marcia Rase
Schmitz

Sherry Kurtz-
Anderson
Marcia Rase
Schmitz
• We are in the “People Business”
Sherry Kurtz-
Anderson
• Business Partners for 10 years

• Our Ah-Hah Moment Our "Why"

 •Dust Collectors
•Actionable
What to •Defining EI
Expect •Why we react the way we do
•How we better communicate
 Emotional
Intelligence
(EI)
 EMOTIONAL
INTELLIGENCE –
Emotional
Intelligence
Why We React the Way
(EI) We Do
 Emotional
Intelligence
(EI)

of top performers have high EI

 EI is responsible for

Emotional 58%
Intelligence of your job performance
(EI)
 Emotional
Intelligence
(EI)
People with high EI make 
$29,000 more annually
  than their low EI counterparts
 The ability to recognize your
Emotional emotions as well as the emotions of
Intelligence others
(EI)
 • Understand powerful effect of
emotions
Emotional
Intelligence • Use information to guide thinking
(EI) and behavior
 If you have a high degree of EI

Emotional •Know what you’re feeling

Intelligence •What your emotions mean
(EI) •How they affect other people
 Signs of High EI

Emotional •Handles criticism without

Intelligence • Denial
(EI) • Blame
• Excuses
 Signs of High EI
Emotional
Intelligence •Open minded
(EI)
 Signs of High EI
Emotional
Intelligence •Good listener
(EI)
 Signs of High EI
Emotional
Intelligence •Don’t “sugarcoat” the truth
(EI)
 Signs of High EI
Emotional
Intelligence •Apologizes when wrong
(EI)
 If you have a low degree of EI?

Emotional •No self awareness

Intelligence •No empathy
(EI) •Oblivious to own emotions and
emotions of others
 Signs of low EI
Emotional
Intelligence •“Bull in a China Shop”
(EI)
 Signs of low EI
Emotional
Intelligence •Lashes out
(EI)
 Signs of low EI
Emotional
Intelligence •Finds others are to blame for most
(EI) of the issues on his/her team
 Emotional
Intelligence
(EI)
 Reaction to something terrifying

Fight or Flight •Triggers release of adrenaline

Response • Heart rate increases
• Sweaty
• Muscles Tense
Fight or Flight
Response

Daily life or death situations

 •Saber tooth tiger of today
• System crashes
• Patients health declines
Fight or Flight • Late email from your boss
Response
Today • Enraged employee/coworker
• Road Rage
 You have to know how to react and
respond emotionally

Emotional
Intelligence
(EI)
 Being in tune with your
Emotional Emotional Intelligence is
Intelligence
(EI) essential to your success
 Who is more likely to succeed?

• Leader who screams at his team

Emotional
Intelligence • Leader who stays in control and
(EI) calmly assesses the situation
 Emotional Intelligence 2.0 – EI Test
Emotional
Intelligence • Travis Bradberry (2009)
(EI)
 Daniel Goleman, Ph.D.
Helped popularize EI 20 years ago

5 Main Components of EI
Emotional • Self-Awareness
Intelligence • Self-Regulation
(EI) • Motivation
• Empathy
• Social Skills
 The ability to recognize and understand
your moods, emotions and drives, as
Self- well as their effect on others
Awareness
 •Self – Confidence
•Realistic self-assessment
Self- •Sense of humor about own
Awareness shortcomings
 How to improve Self-Awareness

•Be intentional
•Journal
A few minutes a day brings you to a
Self- higher degree of self-awareness
Awareness •Slow Down
When you are quick to anger or have
other strong emotions, examine
why
 The ability to control or redirect
disruptive impulses and moods
Self-Regulation The ability to think before acting
 • Trustworthiness and integrity
• Openness to change
Self-Regulation
 To improve Self-Regulation
• Know your values
What’s most important to you
• Be accountable
Admit your mistakes
Self-Regulation
• Practice being calm
Be aware of your reaction to a
challenging situation
 A passion to work for reasons that go
beyond money or status
Self-Motivation Pursue goals with energy and
persistence
 • Strong drive to achieve
• Optimism even in the face of failure
Self-Motivation
 To Improve your Self Motivation

• Be hopeful, find something good

• If you are motivated, you’re
probably optimistic no matter
Self-Motivation what’s thrown at you
 The ability to understand the
emotional makeup of other people
Ability to treat people according to
Empathy their emotional reactions
 • Ability to put themselves in another
person's shoes
• Co worker
• Boss
Empathy
• Team Member
• Customer
• Family Member
 To improve your Empathy

• Look at situation from other

person’s point of view
Empathy • Listen
• Ask what the other person would do
 Ability to manage relationships and
build networks
Social Skills Ability to find common ground and
build rapport
 •Effective in leading change
•Ability to resolve conflict
Social Skills •Expertise in building and leading
others
 To improve Social Skills

• Communication skills
• Collaborate and Cooperate
Social Skills • Build rapport
 Emotional
Intelligence
(EI)
People Are
Different
 Emotional
Intelligence
(EI)
 • What are the strengths of your style?
(3-4 adjectives)

 What are the limitations of your style?

(3-4 adjectives)

Self-Aware - • What style do you find most difficult to work with

and why?
Mindful
Leadership • What do people from the other styles need to know
about you so you can work together effectively?

• What do you value about the other three styles?

 Emotional Intelligence…
Emotional • It’s more than “just” emotions
Intelligence
(EI)
 Emotional Intelligence…
Emotional • Affects every decision
Intelligence
(EI) • Affects relationships
 Emotional Intelligence…
Emotional • Better Performance
Intelligence
(EI) • Better Pay
• Overall Success
 Emotional
Intelligence
(EI)
 Emotional
Intelligence
(EI)
Questions
 Emotional
Intelligence
(EI)