Beruflich Dokumente
Kultur Dokumente
AND TECHNOLOGY
MODULE 2
The plant layout and the machines as well as the tools should be
TODAY
HUMAN FACTORS
Organizational processes
Policy-making
Workplace Planning Latent
conditions Communication conditions
Allocation of
resources
Active Supervision
Defences
failures …..
Activities over which any organization has a
reasonable degree of direct control
Understanding violations
olog
y Accident
High hn
Tec aining ns
Tr ulatio Incident
Reg System’s
production
objective(s)
Violation space
Low
Minimum System output Maximum
Effective safety reporting – Five basic traits
Information Flexibility
People are knowledgeable about the human, technical and People can adapt reporting
when facing unusual
organizational factors that determine the safety of the system circumstances, shifting from
as a whole. the established mode to a
direct mode thus allowing
Willingness information to quickly reach
the appropriate decision-
People are willing to Effective safety making level.
report their errors and reporting
experiences. Learning
People have the competence
to draw conclusions from
Accountability safety information systems
People are encouraged (and rewarded) for providing essential and the will to implement
safety-related information. However, there is a clear line that major reforms.
differentiates between acceptable and unacceptable behaviour.
Safety investigation
• For “funereal” purposes
– To put losses behind
– To reassert trust and faith in the system
– To resume normal activities
– To fulfill political purposes
• For improved system reliability
– To learn about system vulnerability
– To develop strategies for change
– To prioritize investment of resources
A balanced perspective
…The pilot-in-command must bear responsibility for the decision
to land and take-off in Dryden… However, it is equally clear that
the air transportation system failed him by allowing him to be
placed in a situation where he did not have all the necessary
tools that should have supported him in making the proper
decision …
GOOD HOUSEKEEPING
FOR ENHANCING PRODUCTIVITY, QUALITY,
AND SAFETY AT THE WORKPLACE
5S 5R 5S 5P 5K 5S
5S is:
Standard Work to organize the workplace,
Process that identifies and eliminates waste,
The foundation for process stability,
A critical key to building a successful continuous improvement environment,
Is not a one-time event - it is a discipline.
1. Referent Power
2. Legitimate Power
3. Expert Power
4. Coercive Power
5. Reward Power
AUTHORITY AND
POWER
A uthor :
iItt yis the formal- right given to a to command or to
manager
give orders to perform a certain task.
Authority is given to a manager to achieve the objectives of
the organization.
But within the dept there will be line and staff relationships
LINE AND
STAFF..
Staff functions :-
Line functions:-
CONFUSION? ? ? ?
FUNCTIONAL AUTHORITY
Itis the power which an individual or department may
have
delegated to it over specified processes , practices,
policies , or other matters relating to activities
undertaken by personnel in departments other than its
own.
BENEFITS OF
STAFF:
1. Their advice is critical as they have specialised knowledge
in their areas
2. The advice could be critical in solving a problem
LIMITATIONS OF
STAFF:
Danger of undermining line authority
Lack of responsibility
Thinking in a vacuum
Managerial problems
MAKING STAFF WORK
EFFECTIVELY:
Understanding authority relationships