IndCo: Challenges of designing and

implementing customised training

Section 2 - Group 7

Amit Kumar DM21212

Amit Kumar Biswal DM21213
Apoorv Bansal DM21216
Bhoomi Shah DM21219
M Shaalini DM21266
Srinekethan A DM21286
 ● A fortune 500 company with operations in 50
countries
● IndCo emphasized developing professional and
personal competencies for its employees

Case Overview
● Management Development Centre (IMDC) carries
this out through various management and
technical training programs
● IndCo followed 70:20:10 philosophy
● IMDC also provided customised training programs
depending on requirements
 Company followed a thorough process of identifying the
training needs. Few of the factors considered are as
follows:

● Competency gap with respect to

What factors do training managers ■ Present role
consider in assessing the training ■ Qualifications
needs? ■ Experience
● Previous trainings attended
● Past results from evaluation
● Planned changes in responsibilities
● Annual business plans and initiatives

What are the decisions, tasks and
activities that a training manager
plans and executes when
conceptualizing, designing, and
implementing an effective training
program?
Decisions:
● Identification of training needs
● Training design should match the requirements
● Training program should be cost effective
● Create a portfolio of training programs
Tasks:
● Finding the competency Gap
● Create a portfolio of training programs
● Taking care of perquisite permissions
Activities:
● Personal & Professional development
● Managerial, Functional, and Behavioural training
● Management and Technical training programs
● Bonding and team building
● Knowledge management
 Training should be outsourced if a person with the
following criteria cannot be found in house :

● He should have a good knowledge of the domain.

When deciding whether to
complete a training program in
house or outsource some aspects of
it, what factors and perspectives
should a training manager
consider?
● Should be available on the dates for which training
is scheduled
● He should have some knowledge and experience
about the process to be followed
● His fees should not be too high and be available
under the cost estimated and available budget
● He should have a good knowledge of the business
of customer department
 ● All members had technical knowledge but needed
work on strategic decision making
● Team spent most of the time travelling and
required work on bonding
● MRD required a training program that would help
inculcate strategic thinking along with team
What is your assessment of MRD’s
bonding
requirements?
● Training program needed to be short and in a
reasonable price bracket
● These requirements are reasonable as they are a
new department and they need to work on these
shortcomings
 ● Meets the requirement of a short program as it
spans over two days
● Program consisted of problem solving using his
customised lego block exercise and satisfied both
Based on the information provided,
the primary and secondary requirements
do you think the training program
● Dates of the program are not same as MRD’s
will meet MRD’s requirements?
requirements
● Cost of the program is expected to be much
higher compared to what MRD was searching for
Thankyou