GLOSSARY

IVANA MARIAGAS
KARINA SOLIS
CATERINE QUIROZ
VALENTINA ESPINOSA FICHA: 2068711
ENVIRONMENT Climate change
Water
"Water is the driving force of “Pretend that climate change
is not real, it will not make it
all nature." go away”
Ozone layer Ecosystem
Flow
“ Let's take care of our “ The ecosystem of your
“to flow in nature, you have
surroundings, the ozone country is one of your
to be part of it "
layer counts" assets, take care of it"
Fauna
“Fauna must be respected,
because it gives us the most
beautiful animals we have on
Flora
“ Instead of destroying our
flora, let's admire how
beautiful it is"
Natural resources
“There are no shortages of
natural resources on the
planet, there is a lack of
awareness"
Shedding Air
“By unaccountable Deforestation “There is so much pollution in
“ Deforestation causes an the air that if it weren't for our
individuals who do not
increase in global lungs, there would be no place to
adequately treat the spill, temperature" put it"
which affects water
Atmosphere Recycle Ocean
“You may be able to fool the To recycle in the right way We must take care of the
rotating, but not the we need a lot of oceans because these are
atmosphere" environmental awareness very important to us
Renewable energy Pollution Sustainable agriculture
Countries are committed to Pollution in the city is our Sustainable agriculture is not
using renewable energy facult a business it is an
occupation
 Strategy Customer
QUALITY Strategy requires thought to The best service is when the
get results customer does not need to
call you
Company
A company can be Efficiency Production
Efficiency is doing the right The value of the product is in
successful if it is not well
things the production
organized
Analysis Business Satisfaction
Analysis is essential for Nowadays starting a Customer satisfaction is the
quality business is cheaper than best business strategy
eve
provider
Product Competition
The provider is in charge of The value of the product is
supplying to the other Do not fear the competition
found in the production of better, train and be better
companies whoever works it every day
competition.
Innovation. Process
innovation is the way to Person who is in charge of
success making a process in the raw
material so that there is
satisfaction in the company
Service
The best we can do is to
offer a good quality service
 Costs
Quality
When you can compete on
Where there is quality there is costs you can also compete
no competition on quality
SECURITY AND
HEALTH AT WORK Supervision Hygiene
Where there is supervision Hygiene becomes more
there are successes in the important when people apply
company it.
Incidents
we must avoid incidents for
the good of our health
Implements Research
The more we load our work If there is no research there
implements, the more we are no results
can applaud life
safety helmet Occupational Disease Ergonmics
A safety helmet can prevent when you have a good Take care of your health by
you from many work ergonomic posture you avoid correctly applying ergonomic
accidents an occupational disease postures
Work capacity Emergency
Production gloves
An employee with a good Any emergency that arises
Protection gloves protect
work capacity is an should be given as much
our hands from many
advantage for any company attention as possible
dangers
Danger Corrective action Risk
Every employee is exposed Corrective action is the key To move forward, you have
to danger, especially those in to improvement in every to face the risk
construction company
Unsafe condition Continuous improvement Risk assessment
Unsafe condition affect the Continuous improvement Risk assessment is a
company and its workers helps the company advance fundamental tool for any
exponentially company
Protective glasses
Protective glasses help
prevent accidents
 * IVANA: Hi Valentina, how are you? I found out that in your company there was a very serious
accident with one of the workers.
* VALENTINA: Hi Ivana, I'm fine. Thank you, if there was an accident, a worker fell from a 6th floor,
because he didn't have the safety elements.
* IVANA: How horrible, but, I mean, it was hanging from a railing or something, what was it doing?
* VALENTINA: He slipped from one of the railings he was painting the building.
* IVANA: Obviously it was the worker's negligence by having that unsafe act of not using the
protection elements
* VALENTINA: if you are right
* IVANA: It's something horrible, and the worker died?
Dialogue 1 * VALENTINA: We still don't know he's in the ICU, but I don't think he survives, he looked very bad.
* IVANA: In that company they have to implement better safety plans, doing awareness campaigns
so that the workers themselves know that they must protect and take care of their lives and that
the safety equipment is not an ornament, that is fundamental.
* VALENTINA: Yes, but some people do not think about the dangers in which they can be exposed
and do not pay as much attention to the warnings that are given to them.
* IVANA: We must find a way, I hope this employee manages to recover and serve as an example for
others
* VALENTINA: We all hope so
* IVANA: Well, I hope he recovers soon, you are well, it was nice to see you.
* VALENTINA: it's my pleasure that you have a nice afternoon
 KARINA: hi katerine, how are you?
KATERINE: hello karina fine thaks and you
KARINA: i'm fine, thanks
KATERINE: karina, what do you think of the product offered by the company industrias
bricklayer el fuerte s.A.S?
KARINA: i believe that the company offers a good quality product, and satisfies the
consumer's need.
KATERINE: karina, how do you think that the environment issue in the company is being
carried out?

Dialogue 2 KARINA: good katerines in my opinion she meets all the parameters, even though there is
never missing one difficulty than another.
KATERINE: karina do you think that the vision of the company is to be a leader in the market?
KARINA: katerines the truth that every company wants to be a leading brand in the market.
KARINA: katerine do you think the company complies with safety standards?
KATERINE: good karina, i think that yes, it is essential for the company to ensure the safety of
its employees.
KARINA. Katerine leaving the company issue still. What do you think about what we have
learned about the race?
KATERINE: good karina, i think that this career that we choose is very good, since it focuses a
lot on the work area and for the benefit of its employees.