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Verbal Nonverbal
Communication Communication

 The words we  Bodilyactions

use and vocal
qualities that
typically
accompany a
verbal message

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 Intentional or
unintentional
 Ambiguous

 Primary

 Continuous

 Multichanneled
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 To provide information
 To regulate interaction
 To express or hide emotion and affect
 To present an image
 To express power and control

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 Regulate Interaction
Facial expressions or gestures that are
used to control or regulate the flow of a
conversation

Microsoft Photo
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 Facial
expressions and
gestures that
augment the
verbal
expression of
feelings

Microsoft Photo
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 Kinesics
 Paralanguage
 Vocal interferences
 Spatial Usage
 Self-presentation
cues th i nngg
y
EEvveerryt h i
x c e
epptt s !!
eexc o rrdd s
tthhee wwo
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 Eye Contact
 Facial expressions
 Emoticons

 Gesture

 Posture

 Touch

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  Touching and
being touched
are essential to a
healthy life
 Touch can
communicate
power, empathy,
understanding
Microsoft Photo

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 Pitch

 Volume

 Rate

 Quality

 Intonation

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 Extraneous sounds or
words that interrupt fluent
speech
 “uh,” “um”
 “you know,” “like”

 Place markers
 Filler

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 Proxemics
 Intimate distance
 Personal distance
 Social distance
 Public Distance
 Territory
 Artifacts

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 Your office
 Your desk

 A table in the
cafeteria that you sit
at regularly

Microsoft Photo
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 Yellow cheers Red excites Blue comforts
and and and
elevates moods stimulates soothes

In some In some
cultures cultures
black suggests white suggests
mourning purity

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 Physical Appearance
 Endomorph

 Mesomorph

 Ectomorph

 Time (Chronemics)
 Monochronic

 Polychronic

 Olfactory Communication

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  What message
do you wish to
send with your
choice of
Microsoft Photo
clothing and
personal
grooming?

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  How do we
manage and
react to others’
management of
time
 duration
 activity

 punctuality
Microsoft Photo

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 Kinesics

 Hepatics

 Paralanguage

 Proxemics and Territory

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Nonverbal Signals
Vary from culture to culture

Microsoft Photo
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 In the United States it is a
symbol for good job
 In Germany the number
one
 In Japan the number five

 In Ghana an insult

 In Malaysia the thumb is

used to point rather than
a finger
-Atlantic Committee for the Olympic Games
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•When sending messages
• Be conscious of nonverbal behavior
• Be purposeful in use of nonverbals
• Make sure nonverbals are not distracting
• Match verbal and nonverbal communication
• Adapt to the situation

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•When receiving messages
• Don’t automatically assume
• Consider gender, culture and individual
differences
• Pay attention to all aspects of nonverbal
communication
• Use perception checking

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Thank you…

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