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Case Study – Resolvr

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Case Study

Blue Delta Airways, a well-known budget airline company operating primarily in the US and Europe, has observed a
decline in the number of flyers over the past year. In view of the declining customer base, the company has collected
data on customer satisfaction – based on several personal and services-based attributes, such as in-flight services,
cleanliness, and legroom.

Blue Delta Airways has approached your team with a historical dataset of c.130,000 flyers and would like you to come
up with a model to predict customer satisfaction and the parameters it is influenced by.

To aid related decision-making, provide the client useful information and insights based on questions on the following
slide

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Questions
 What approach/technique will you use to plug missing datapoints?
 Identify outliers and suggest appropriate action, if required
 Share key insights based on exploratory data analysis
 Suggest modelling techniques that can be used to predict the solution in this particular case
 State how you will validate your model
 Deliver driver-based insights

Use the data dictionary to understand the data shared

Expected Output
 Model results
 Response to above questions
 Final insights/summary presented in an MS PowerPoint presentation

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