SS sundaram

Classification of Hotel
sundaram

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S Sundaram (Asst. Professor )
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 SS sundaram
sundaram

The Basis of Classification

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A hotel may be classified under the following criteria
1. Size

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2. Plan
3. Location
4. Length of Stay
5. Ownership
6. Type of Accommodation
7. Facilities
8. Star
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 SS sundaram
sundaram
Classification of Hotel

Star rating
Heritage

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Size
Location

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Type Of Clientele
Duration of Guest Stay

Level Of Service
Ownership

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Size SS sundaram
sundaram

The classification of hotels by size

● Does not refer to the dimension of the property or the height of the building.

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● It refers to the number of rooms held by the hotel.

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●Such rooms do not include the offices and other area that are related to the
operation of the hotel.

●It simply refers to those rooms that are assigned to guests

for accommodation purposes.
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 SS sundaram
sundaram

SIZE

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S Sundaram (Asst. Professor )
VERY
SMALL MEDIUM LARGE
LARGE

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Therefore accordingly, when the hotels are SS sundaram
sundaram

Referred as It means they have

Small Maximum 25 room

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Medium Minimum 26 rooms and Maximum

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100 rooms

Large Minimum 101rooms and

Maximum 300 rooms
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Very Large More than 300 rooms

Classification of Hotels by Plan SS sundaram
sundaram

Plans mean a tariff rate for the services given by the hotel. They are
commonly known a meal plans. Generally there are 5 types of plans
and the services they include are as below:

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Plan Services

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European Plan : This includes only the room

Continental Plan : Room + Continental Breakfast

Bermuda Plan : Room + American Breakfast

American Plan : Room + Breakfast +Lunch/Dinner

Modified American Plan : Room +Breakfast +Lunch + Dinner 7

 SS sundaram
sundaram

Go Plan : This means when a guest is staying in a chain hotel operation, under
this plan he need not pay at every

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hotel while he checks out. He can settle his final
bill at the last hotel where he stays at the end of his
itinerary.

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Note

Minor meals : Breakfast & Afternoon tea

Principal meals : Lunch and dinner

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Location
sundaram

Downtown hotel

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Airport Hotel

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Motel

Resort

Floatel

Rotel

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sundaram

Classification On the Basis of Location

This way of classifying a hotel is as per where these hotels are situated. The classification under this group
may be as follows:

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1. Downtown Hotels.

Parameters Criteria

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Location Heart of the city, i.e., busy business/commercial areas
Clientele Mostly businessmen and sometimes tourists.
Facility Modern facilities, e.g., 24 hours Coffee Shop,
Specialty Restaurants, 24 hours Room Service,
Business Centre, Centrally located AC rooms,
Discotheque, Swimming Pool, Shopping
Arcade,and Travel Desk.
Duration of stay 3-7 days

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 Downtown hotel
SS sundaram
sundaram

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 SS sundaram
sundaram

2. Transit Hotels
Parameters Criteria

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Location Near the port of entry, e.g., Sea Port,
Air Port, Bus Terminal, Railway Station.
Clientele Layover passengers, Misconnected passengers,

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Businessmen & tourists in transit
Facility Modern Facilities.
Duration of stay Few hours to few days

Layover passengers: Passengers whose flight is delayed for

various reasons 12
Misconnected passengers: Passengers who missed their
connecting flights
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sundaram

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 SS sundaram
sundaram
Motels or Motor Hotels.

Parameters Criteria

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Location: On Highways
Clientele Motorists, Tourists and sometimes Businessmen.

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Facility Features Moderate to modern facilities.
They include:
a. Parking space against each room.
b. Refuelling station.
c. Garage facility.
d. Swimming pool.
Duration of stay Mostly overnight

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 SS sundaram
sundaram
Motels or Motor Hotels.

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S Sundaram (Asst. Professor )
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Length of Stay SS sundaram
sundaram

A. On Long term Basis

1.Residential Hotels.

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Parameters Criteria

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Location Anywhere in the city or in suburbs.
Clientele Students or small businessmen who have
stay away from home for a longer period. .
Facility Features Basic ones – like accommodation and food. Rent is paid
Monthly or quarterly.
Duration of stay Few months to years.

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Length of Stay SS sundaram
sundaram

A. On Long term Basis

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 SS sundaram
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B. On Short Term Basis

1. Transit Hotels- Airport Hotels, Motor Hotels/ Motels.

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 SS sundaram
sundaram
Classification On the Basis of Ownership

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OWNERSHIP

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Management Proprietary
Franchise Time share
contract ownership

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Classification On the Basis of Ownership

1.Independent Hotels:

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These hotels are owned by independent ownership and they do not have affiliation with any other property, or any
tie-up with any other hotels with regards to policy, procedures and financial obligations.

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The advantages of this type of hotels are:

a) They need not maintain a particular image.

b) They are not bound to maintain any set targets.
c) They can quickly adopt the changing trends.

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 SS sundaram
sundaram

2. Management Contractual Agreement :

Under this type of ownership, a contract is entered by the proprietor and a

second party who is termed as the operator. Usually, as per the contract

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● The owner retains the legal and financial responsibilities.
● The operator pays the operating expenses and recovers from the owner.

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● Owner is responsible for paying the taxes, insurance and debts.

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3. Chain Hotels : SS sundaram
sundaram

When the hotels and motels owned by proprietor get affiliated with one another they form chain
hotel organizations. The affiliation , which is usually controlled by a large centralized

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organization, gives manifold advantages over single ownership holdings. Some of them are:

● Easy reservation for the guests.

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● Improved managerial aids and skills.
● Easy knowledge exchange & transfer.
● Improved HR- development – more chances of promotions & better staff training systems
and curriculums.
● Improved financial strength.
● More operational expertise.
● Greater manpower.
● Contribution of specialties especially in fields of facilities.
● Easy merchandising of the products. 22
The affiliation can come up in three ways: SS sundaram
sundaram

A) Variable terms of Affiliation:

Under this type of affiliation the two or more operations may

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get affiliated with a Organization having variable terms of
affiliation like – terms on operation and management in
compensation to an yearly fee, or terms on using the name of

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the chain used by the franchisee subject to maintaining the
policy of the Organization , in compensation to an yearly fee.
In the second case the Chain Organization will have no power
on the employees of the hotel.

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B) Referral Chain: SS sundaram
sundaram

A referral chain is made up of independently owned and operated hotel and

motels and provides shared advertisements, joint reservation system and
standardized quality. Virtually there is no shared management and financial

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functions

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C) Multi- Unit Company: SS sundaram
sundaram

They operate under a corporate head office and own

several operations across the country and abroad.

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 SS sundaram
sundaram
Some Other Classifications

Some hotels can also be classified as under

i) International Hotels:

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These hotels are situated in cities and provide modern, western style luxury

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to the guests. They can also be termed as full service hotels. Many such
hotels are owned by international chains. Such hotels find good market in
commercial towns.

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 SS sundaram
sundaram
Some Other Classifications

Some hotels can also be classified as under

i) International Hotels:

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 SS sundaram
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Some Other Classifications

ii) Casino Hotels:

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These hotels focus on gambling and have provision for casino.
They are very popular in America, particularly Las Vegas-

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Nevada. Renowned artists are invited to perform and entertain
the guests.

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 SS sundaram
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Some Other Classifications

ii) Casino Hotels:

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S Sundaram (Asst. Professor )
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sundaram
iii) Condominiums:

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They consist of large complex having furnished guest rooms , suites,
apartments or villas which are purchased by the individuals who in turn enjoy

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all the facilities like parks, swimming pools, playgrounds, tennis courts,
function halls etc. The maintenance of the complex is maintained by a
management. The public areas may be let out to outsiders which in turn may
be a source of earning of such complexes.

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iii) Condominiums:

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iv) Boarding Houses:

They provide accommodation with meals for a definite period

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of time generally for a week or longer.

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v) Holiday Villages:

Provides recreation and sporting facilities which is included with the guests’
boarding, which are independent units with self-catering (individual kitchen)
facility.
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vi) Time share Concept: SS sundaram
sundaram

Here for a set period of time which may be one week or more
each year, for a number of years a person upon initial payment
of a sum of money and further yearly payment each year is
entitled to enjoy stay along with facilities and services in one of

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the apartments of that property

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vii) Need Based Hotels:

These hotels are being made keeping in view of a particular need of the
customer. They are often referred as Ski hotel which encourages winter 33
sports, or as Conference Hotels consisting of large halls and rendering
elaborate conference facilities.
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Viii )Boutique Hotels: sundaram

Here each room has distinct features characteristics.

They are small but expensive, professional service but
at the same time very personal and intimate. The
restaurants are small and the décor and food are all at

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par with the theme.

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sundaram

Classification On the Basis of Type of Accommodation

Hotels can also be classified on the basis of type of accommodation.

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They have the following features:

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a) The standard of comfort is moderate to that of a hotel.

b) They self accommodate at much lower price.

c) They have an informal atmosphere.

They include :

Guest Houses, Youth hostel, Dormitories, Paying Guests, Dak Bungalows, Holiday Homes, Circuit Houses,
Sanitarium, Lodges Boatels (hotels on house boats), Floatels (Hotels on luxury Liners), Rotels (Hotels on 35
Wheels), Lotels (Hotels with helipad facilities),
etc.
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sundaram
Classification On the Basis of Facilities

Hotels can also be classified according to the standard of facilities they render.
This classification is conferred upon by a body which known as Hotel and

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Restaurant Approval Classification Committee (HRACC).

The hotels are classified with stars. A hotel which has been thus rated has to

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appear before this committee once in every third year for their standard being
rechecked.

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 SS sundaram
sundaram
Classification On the Basis of Facilities

The committee comprises of the Secretary Tourism, Regional Director of

Tourism, Director or the Additional Director General of Tourism (state level),

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members from the hotel industry (FHRAI), Travel Agents Association of
India (TAAI), and the Principal of the Regional Institute of Hotel
Management, Catering Technology and Applied Nutrition.

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 Note SS sundaram
sundaram

The hotels who desire to get their hotels to be rated with stars they have to procure a
prescribed form, which is in a form of questionnaire, where they have three categories of
the required facilities, viz.,

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 Essential (must have)
 Necessary (should have)

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 Desired (may or may not have).

Each of the requirements after being filled the form is sent to the Committee. The
requirements have certain marks set. The committee visits the hotel and after due
evaluation awards marks against those requirements.

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The grades of stars are 5 star deluxe, 5 star, 4 star, 3 star, 2 star.
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And 1 star.
For a 5 star classification a hotels must have:

i) 25 bedrooms

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ii) The approach and environments suitable for the hotel industry.

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iii) All the public rooms should be fully air conditioned ( in case of hill areas should have
heating arrangements)

iv) All rooms must have well appointed attached bathrooms with long baths or should be
equipped with most modern shower chambers.

v) The Kitchen, Pantry and the Cold Storage should be professionally designed to ensure
efficiency and should be well equipped.
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The grades of stars are 5 star deluxe, 5 star, 4 star, 3 star, 2 star.
SS sundaram
sundaram
And 1 star.

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 SS sundaram
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vi) There should be ladies’ and gentlemen’s cloakrooms, and the cloakrooms should be
spotlessly clean and equipped with available highest standard of furniture and fittings.

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vii) The construction and the architectural features should have distinctive qualities of a luxury
hotel.

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viii) The maintenance of the hotel should be of highest standard.

ix) There should be adequate parking space for the cars.

x) There should be well designed and properly equipped

swimming pool.

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xi) All bathrooms should be of modern design and should be fitted with highest quality of fittings.

xii) There should be reception, cash and information counter attended by highly qualified, trained and
experienced personnel.

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xiii) There should be well appointed lobby, conference facility, shopping facility, 24 hours elevators of
adequate numbers.

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xiv) The rooms should be well furnished with modern lighting, telephones, radios, vacuum flasks or
thermos flasks with iced cold boiled drinking water.

xv) There should be restaurant, room and beverage service. The waiters must have knowledge on
menus whether in French or in English, the knowledge of correct table laying. The room service
should be speedy and should be of 24 hours. There
should be provision of service of alcoholic and non alcoholic beverages with bar facility.

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xvi) Assessment is also made on the number of restaurants and other outlets, the
carpeting and the total carpeted area, the quality of linen, blanket, towels, crockery,
entertainments, cuisine, hygiene, etc.

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xvii) Other service like laundry services, the quality of staff deployed – trained and
untrained staff. The nature of supervision carried out whether by managers, executive
staff, other staff etc.

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xviii)The standard of Housekeeping

xix) The system of control of fire and other hazards.

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 SS sundaram
sundaram
Alternative Accommodation

Dak Bunglaw/Circuit House

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Sarai/DharamShala

Youth Hostel

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Lodge /Boarding house

Camping Ground

Yatri Niwas

Paying Guest Accommodation

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Railway/Airport Retiring Room
 THANK YOU

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“LIFE IS A JOURNEY, NOT A DESTINATION.”

S Sundaram (Asst. Professor )

(RALPH WALDO EMERSON)

KEEP LEARNING
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