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2018Avaya
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reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy.
The information contained herein is provided for information purposes only and is
intended only to outline Avaya’s presently anticipated general technology
direction. The information in the roadmap is not a commitment or an obligation to
deliver any product, product feature or software functionality and Avaya reserves
the right to make changes to the content and timing of any product, product
feature or software release. Prices for any future product or software included
herein will be separately negotiated when and if such product or software
becomes available.
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 2
AGENDA
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 3
MARKET OPPORTUNITY IS SIGNIFICANT
EMPLOYEES ARE DRIVING CHANGE
43%
of employees are
70%
of teams will rely on workstream collaboration as
MOBILE and work COMMUNICATION
primary means of
away from their team
members some of the time BETWEEN TEAM MEMBERS
by 2022
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 4
MARKET OPPORTUNITY IS SIGNIFICANT
CUSTOMERS ARE DEMANDING CHANGE
59% 66%
Of customers would like of consumers expect agents to know
to video to see the agent their contact details, product
they are speaking to information and service history when
they request assisted service
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 5
AVAYA IP OFFICE 11 & AVAYA CLOUD
5 TO 3,000 EMPLOYEES, ANY VERTICAL, ANY GEOGRAPHY
IP Office 11 delivers the market leading business communications system and now introduces on demand
meetings and collaboration, new modern phones and devices, advanced reporting capabilities and flexible
deployment options – on-premises, hybrid, cloud – Why go anywhere else?
Prospects Using
Existing IP Office
CS1000 Customers Competitors’ & Old IP Office Partners Master Sales Agents
Customers
Comms. Systems
Go Beyond Your We’ve Made it Make the We Enable & An Easier Way to
Current IP Office Easier Than Ever Change to Avaya Incent You to Sell the Leading
System to Upgrade IP Office Today Deliver via Cloud Comm. Systems
Chat, calling, meeting & Loyalty2gether incentives Cloud, on-premises, hybrid UC even easier to sell & Sell the industry’s most
sharing in One app: Cloud, on-premises, hybrid Join the 26M users on 635K deploy being from the cloud complete & modern
Equinox New Spaces collaboration & systems with IP Office Telephony customers are communications offers
New Spaces collaboration & Equinox Meetings Online Chat, calling, meeting & easy upgrades via cloud UC Sell new meeting &
Equinox Meetings Online New Avaya Call Reporting sharing in One app: Simple cloud customer collaboration tools
Cloud, on-premises, hybrid New J Series phones Equinox management with portal tool Sell new J Series phones
We’ve made it easy to know New Vantage devices New Avaya Call Reporting Customers have a simpler Sell new Vantage devices
what happens with every New J Series phones experience with One app
call with Avaya Call New Vantage devices Sell just One solution for
Reporting cloud, on-premises, hybrid
We take your phones & New revenue streams
devices from good to great
with new J Series &
Vantage
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 6
Avaya Equinox & Team Collaboration
Value Proposition
– Avaya’s true UC solution enabling users and teams
to collaborate anywhere from any device, across
any channel
Key Features
– A mobile-first user experience across mobile,
desktop and browser that delivers enterprise class
communications and persistent team collaboration
– Fully integrates voice, video, persistent team chat
and messaging, along with file and screen sharing
– A powerful meeting experience with HD video, wide-
band audio and rich interactive content sharing
– Advanced browser / WebRTC support for voice,
video, IM, presence and multiparty collaboration
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 8
AVAYA EQUINOX NOW AVAILABLE WITH IP OFFICE
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 10
AVAYA EQUINOX DIFFERENTIATION
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 11
WHEN TO USE AVAYA EQUINOX
VS. IP OFFICE WEB CLIENT + CURRENT IP OFFICE PC CLIENTS
Detailed comparison of Avaya Equinox client and other clients included for
reference in Backup!
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 12
TEAM COLLABORATION
VIA FREE SPACES CLOUD BASED ACCOUNT
New way for Teams to self-organize
and collaborate
Centered around ‘spaces’ or rooms,
providing a place to bring people and
content to a shared project or topic
Post articles, share web links and
documents, comment, track tasks
Easily connect with team members
either on-the-fly or scheduled to have
a full web conference
Persistent, browser and mobile-based,
team collaboration that centralizes
voice, video, messaging, sharing, and
task management
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 13
SPACES DIRECT MESSAGING VIA EQUINOX
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 14
SPACES DASHBOARD
BROWSER & MOBILE APP ACCESS
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 15
MEETINGS WITH RICH CLOUD COLLABORATION
INTEGRATED AVAYA EQUINOX MEETINGS ONLINE
ADVANCED CONTROLS INTERACTIVE CONTENT
EQUINOX Rich media for increased WEB
Enables self-moderated
CLIENT meeting effectiveness COLLABORATION
meetings
& WEBRTC Screen & application
UC, zero sharing, whiteboard,
download “Slider”, remote
with browsers, desktop,
client apps keyboard & mouse
control
INTEGRATED
ROSTER
Displays speaker
& presenter
activity
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 16
AVAYA EQUINOX MEETINGS ONLINE AVAILABILITY
Currently Available for Ordering
Europe, Middle East and Africa (EMEA): Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany,
Hungary, Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, South Africa,
Spain, Sweden, Switzerland, UK
Latin America and the Caribbean (AI): Argentina, Aruba, Brazil, British Virgin Islands, Bermuda, Cayman Islands, Chile,
Colombia, Costa Rica, Dominican Republic, Ecuador, Grenada, Jamaica, Mexico, Panama, Peru, Puerto Rico, St
Maarten, Suriname, Uruguay, US Virgin Islands
Asia Pacific (APAC): Australia, India, Japan, Singapore, New Zealand, Thailand
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 17
IP OFFICE TEAM COLLABORATION ARCHITECTURE
Equinox
Team IP Office
Cloud Meetings
Spaces (Call Control)
Online
OR
IP Office
Premise
(Call Control)
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 18
Introducing Avaya Call Reporting
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 20
AVAYA CALL REPORTING ADD-ON MODULES
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 21
New Avaya Desktop Experience For IP Office
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 23
AVAYA VANTAGE EXPERIENCE
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 24
Powered By Updates
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 26
CLOUD OPERATIONS MANAGER
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 27
AVAYA IP OFFICE CLOUD AVAILABILITY
GLOBALLY IN 48 COUNTRIES TODAY (MAY 15)
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 30
SIP LINE APPEARANCE
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 31
WEBRTC HIGH AVAILABILITY
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 32
MEDIA MANAGER ENHANCEMENTS
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 33
INSTALLATION SIMPLIFICATION
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 34
DEPLOYMENT AND INTEGRATION
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 35
Programs and Promotions
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 38
DEVICE FLEX PURCHASE PROGRAM
DETAILS
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 41
WHY IP OFFICE? WHY AVAYA?
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 42
CALL TO ACTION & RESOURCES
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 43
Appendix A:
IP Office Solution Mapping
Security Voice
Mobility
Avaya Equinox
Avaya SBCE Appliance, Virtualized,
Avaya Communicator for Web
Cloud, Hybrid
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 45
IP OFFICE PREMISE MAPPED FROM SMALL TO
MIDMARKET
UC w/ HA Select
UC Preferred Edition
Server Edition
Telephony Essential Edition
UC w/ HA
UC
Audio & Video Calls ü ü Both clients are softphone only – no desk phone control.
Audio Calls, Mid Call Controls ü ü
Supervised and Unsupervised Call Transfer ü ü
Both support three party ad hoc audio conference calls as well as dialling into a meet me
Conference Calls ü ü bridge.
Conference Control/Management ü û Embedded conference controls within the client e.g. participant list / mute participants etc.
Local Video Conferencing û û Mac Softphone client only (not supported with R11).
ü ü Existing IP Office clients use Web Collaboration via one-X Portal.
Web Collaboration Equinox Meetings For Avaya Equinox client on IP Office multiparty UC (audio, video, web) will be via an Avaya
Online / Spaces Plus hosted service.
or Business
û û Ability of soft client to control an associated desk phone - existing one-X Mobile Preferred
Call Facility for Desk Phone with controls and AC Web clients only.
Mobile Twinning Control û û Existing one-X Mobile Preferred only.
Click to Dial from Web Page û ü Browser as well as Outlook add-in for Avaya Equinox client .
3rd Party Call Control (e.g. CC) ü û Ability to control client from ACCS/IPOCC/one-X Portal.
Enable Agent mode (hide popups) ü û Follow on from 3rd party call control above – ability for client to run minimized (e.g. when CC
UI is being used for call control).
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 49
CONTACTS
Feature Avaya Com Windows Avaya Equinox Comments
IP Office System Directory listing (incl. presence) ü û AC Win can review IP Office directory in form of user listing – whereas Avaya Equinox client on
IP Office does not download the directory, but does a real time search.
IP Office System Directory search (incl. presence) ü ü Avaya Equinox client on IP Office does real time search as above.
IP Office Personal Directory listing ü ü Avaya Equinox client will access user’s Personal Directory on IP Office when the client registers.
There is some support for avatars for Avaya Equinox client on IP Office – but not full support as
per AC Windows.
Avaya Equinox client users will see other user avatars in Messaging, via Spaces. Avatars will be
User Avatars ü û available for all Local (device) Contacts with same. Any Local Contacts that share email ID with
Personal Contacts from IPO will be merged and so would have avatar. However no avatars for
wider System contacts from IP Office which does not store avatars today.
XMPP Group Support ü û Ability of administrator to preconfigure contact groups for users – depends on one-X Portal.
Server Based Call Logs ü û Avaya Equinox client call log is for local client calls only.
Server Provisioning ü ü
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 50
PRESENCE
Feature Avaya Com Avaya Equinox Comments
Windows
ü AC Win uses one-X Portal for Messaging; whereas Avaya Equinox client on IP Office uses free, Avaya
Instant Messaging ü Spaces Basic hosted Spaces Basic account. Cannot Message between Avaya Equinox client and existing IP Office
clients. Point to point Messaging is possible within the Avaya Equinox client UI, as well as via Spaces.
Group Chat û ü Group Chat in existing IP Office Mac client only. Avaya Equinox client user would access via browser /
Spaces Basic mobile application for Spaces.
One-X Portal does support XMPP federation. Spaces users can Message users on another IP Office
Instant Messaging Federation ü û deployment with Spaces – but not third party Messaging solutions.
AC Win uses one-X Portal for presence; whereas Avaya Equinox client on IP Office uses IP Office core.
Cannot share presence between Avaya Equinox client and existing IP Office clients.
Application Presence – Basic ü ü Avaya Equinox client will show as active once register and inactive once logout. Can manually change
status to busy / away / DND; DND can sync with telephony. Can add a presence note that is visible
while logged in.
Application Presence – Timed inactivity ü û i.e. configurable time after which presence status shows as “Away”.
Application Presence – Calendar ü û i.e. calendar mining.
Rich Presence – Maps, Follow etc. û û Existing one-X Mobile Preferred / AC Web client only e.g. provide geo location.
ü Telephony presence is visible between different clients – including between Avaya Equinox client and
Telephony Presence ü existing IP Office clients.
ü ü Configurable option with Avaya Equinox client – put desk phone in DND, when change application
DND Synch with Deskphone presence status to DND.
ü IP Office users can set predefined / custom absence text on their phone to inform other internal users
Presence status text sync with Absence text ü of their current status and likely availability.
Presence set to Offline on Hibernate ü ü
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 51
MISC. FEATURES
Feature Avaya Com Avaya Equinox Comments
Windows
Calendar Integration “Top of Mind” û ü Ability to have view of and access to upcoming meetings via UC client.
û Avaya Equinox client displays Message Waiting Indication (MWI) but not the number of new
MWI indicates count of unread voicemails ü voicemails.
Visual Voicemail û û Existing one-X Mobile Preferred and IP Office Web only.
SFDC Integration û û Existing AC Web offers SFDC, Office365, Google and Skype integrations.
Remote Worker support ü ü
Security (TLS / sRTP) ü ü
Security (TLS v1.2) û ü
Resiliency ü ü
Cloud access required (IM) N/A Yes Free Spaces Basic account required for Messaging with Avaya Equinox client on IP Office.
N/A Avaya Equinox client can dial into meet me audio conference on IP Office.
Cloud subscription required (multi-party UC) Yes Optional subscription Equinox Meetings Online account / Spaces uplift (Plus or Business)
required for full multiparty UC (audio, video, web) with Avaya Equinox client on IP Office.
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 52
MISC. FEATURES (CONT.)
Feature Avaya Com Avaya Equinox™ Comments
Windows
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 53
AVAYA EQUINOX CLIENT – IP OFFICE R11 ARCHITECTURE
Avaya Cloud
- Spaces
- Avaya Equinox
Meetings Online
HTTPS
TPS
PS
HT
HTT
Ch
at
AP
I
ST API
SIP, RE CPE / Partner Hosted
- IP Office R11
- Powered by Avaya 3.0
- Avaya Cloud IP Office
CPE
- Avaya Equinox Client 3.4
- Browser (or mobile access)
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 54