AVAYA IP OFFICE™ R11

AND POWERED BY
DETAILS FOR SALES & PARTNERS

©©2016
2018Avaya
AvayaInc.
Inc.All
Allright
rights
reserved
reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy.
The information contained herein is provided for information purposes only and is
intended only to outline Avaya’s presently anticipated general technology
direction. The information in the roadmap is not a commitment or an obligation to
deliver any product, product feature or software functionality and Avaya reserves
the right to make changes to the content and timing of any product, product
feature or software release. Prices for any future product or software included
herein will be separately negotiated when and if such product or software
becomes available. 

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 2
AGENDA

 Market Change & Summary

 Avaya Equinox & Team Collaboration
 Introducing Avaya Call Reporting
 Powered By Updates
 Additional R11 Enhancements
 Programs
 Wrap Up
 Appendix

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 3
MARKET OPPORTUNITY IS SIGNIFICANT
EMPLOYEES ARE DRIVING CHANGE

50% OF GLOBAL WORKERS WILL BE MILLENIALS BY 2020, AND

THEY HONED THEIR INTERACTION HABITS IN SOCIAL MEDIA

85% 50% 363

of enterprises
will use
CLOUD MILLION
VIDEO
adoption for Unified
Comms. & Collaboration
SOFT PHONES
in Unified Comms.
by 2018 (26% in 2015) & Collaboration by 2020

MULTI DEVICE BUSINESS PROCESS INTEGRATION

75% of workers use some combination of a deskphone, mobile Market driven by organizations’ increasing interest in mobility,
and PC for business communications – with most using all three collaboration, video and integration with business processes and apps

43%
of employees are
70%
of teams will rely on workstream collaboration as
MOBILE and work COMMUNICATION
primary means of
away from their team
members some of the time BETWEEN TEAM MEMBERS
by 2022
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 4
MARKET OPPORTUNITY IS SIGNIFICANT
CUSTOMERS ARE DEMANDING CHANGE

82% OF COMPANIES RECOGNIZE CUSTOMER EXPERIENCE

AS A COMPETITIVE DIFFERENTIATOR

77% 62% 77%

recognize customer of customers want to
switch to phone from can evidence cost
experience as their most savings via improved
webchat
important performance customer experience
measure

59% 66%
Of customers would like of consumers expect agents to know
to video to see the agent their contact details, product
they are speaking to information and service history when
they request assisted service

EMPLOYEE ENGAGEMENT CUSTOMER EXPERIENCE

76% of companies that prioritize customer By 2020, CX will overtake price and
experience say it promotes employee engagement product  as the key brand differentiator

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 5
 AVAYA IP OFFICE 11 & AVAYA CLOUD
5 TO 3,000 EMPLOYEES, ANY VERTICAL, ANY GEOGRAPHY
IP Office 11 delivers the market leading business communications system and now introduces on demand
meetings and collaboration, new modern phones and devices, advanced reporting capabilities and flexible
deployment options – on-premises, hybrid, cloud – Why go anywhere else?
Prospects Using
Existing IP Office
CS1000 Customers Competitors’ & Old IP Office Partners Master Sales Agents
Customers
Comms. Systems

Go Beyond Your
Current IP Office
System
 Chat, calling, meeting &
sharing in One app:
Equinox
 New Spaces collaboration &
Equinox Meetings Online
 Cloud, on-premises, hybrid
 We’ve made it easy to know
what happens with every
call with Avaya Call
Reporting
 We take your phones &
devices from good to great
with new J Series &
Vantage
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy.
We’ve Made it Make the We Enable & An Easier Way to
Easier Than Ever Change to Avaya Incent You to Sell the Leading
to Upgrade IP Office Today Deliver via Cloud Comm. Systems
 Loyalty2gether incentives  Cloud, on-premises, hybrid  UC even easier to sell &  Sell the industry’s most
 Cloud, on-premises, hybrid  Join the 26M users on 635K deploy being from the cloud complete & modern
 New Spaces collaboration & systems with IP Office  Telephony customers are communications offers
Equinox Meetings Online  Chat, calling, meeting & easy upgrades via cloud UC  Sell new meeting &
 New Avaya Call Reporting sharing in One app:  Simple cloud customer collaboration tools
 New J Series phones Equinox management with portal tool  Sell new J Series phones
 New Vantage devices  New Avaya Call Reporting  Customers have a simpler  Sell new Vantage devices
 New J Series phones experience with One app
 New Vantage devices  Sell just One solution for
cloud, on-premises, hybrid
 New revenue streams
6
 Avaya Equinox & Team Collaboration

© 2018 Avaya Inc. All right reserved 7

 WHAT IS AVAYA EQUINOX?

 Value Proposition
– Avaya’s true UC solution enabling users and teams
to collaborate anywhere from any device, across
any channel

 Key Features
– A mobile-first user experience across mobile,
desktop and browser that delivers enterprise class
communications and persistent team collaboration
– Fully integrates voice, video, persistent team chat
and messaging, along with file and screen sharing
– A powerful meeting experience with HD video, wide-
band audio and rich interactive content sharing
– Advanced browser / WebRTC support for voice,
video, IM, presence and multiparty collaboration

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 8
AVAYA EQUINOX NOW AVAILABLE WITH IP OFFICE

 Top of Mind Home Screen

– Next Meetings (Local Calendar or EWS / Office 365)
– Local Call History
– Voice Messages
– Start Meetings / Launch Spaces Dashboard
 Top of Mind “Lite” Option for Mobile
 IP Office Directory / local Contacts
 Presence via IP Office Server
 Conversations / chat via Spaces
 Meetings via Equinox Meetings Online
 Desktop Integration with Outlook / Browsers
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 9
TELEPHONY FEATURES

 Softphone support in R11

– No desk phone shared control
 Point-to-point audio and video calls
 Multiple call handling (Incoming & Outgoing)
 Hold / Retrieve (Audio & Video)
 Auto-Hold On incoming call
 Mute/Block (Audio & Video)
 Transfer (Blind & consultative)
 Consult Conferencing (Audio)
 Escalate Audio to Video calls

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 10
 AVAYA EQUINOX DIFFERENTIATION

MOBILE FIRST EXPERIENCE INNOVATIVE ‘TOP OF MIND’ ENTERPRISE CLASS HD

VOICE & VIDEO

 Easy, contextual controls

 Device optimized experience
 Auto discovery installation!
 Action oriented workflow  Reliable, secure, HD voice & video
 One touch to…anything  One touch for rapid response  No VPN required

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 11
WHEN TO USE AVAYA EQUINOX
VS. IP OFFICE WEB CLIENT + CURRENT IP OFFICE PC CLIENTS

 Avaya Equinox Client

– New UC Customer
– Existing Telephony customer who wants to try UC or move to UC
 Web Client + Current Clients
– Existing UC customer upgrading from a newer version that requires a feature not supported in
Avaya Equinox client
– Short-term, until parity between Avaya Equinox client and older clients
 Considerations
– No federation of IM / presence between Avaya Equinox client and current IPO clients

 Detailed comparison of Avaya Equinox client and other clients included for
reference in Backup!

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 TEAM COLLABORATION
VIA FREE SPACES CLOUD BASED ACCOUNT
 New way for Teams to self-organize
and collaborate
 Centered around ‘spaces’ or rooms,
providing a place to bring people and
content to a shared project or topic
 Post articles, share web links and
documents, comment, track tasks
 Easily connect with team members
either on-the-fly or scheduled to have
a full web conference
 Persistent, browser and mobile-based,
team collaboration that centralizes
voice, video, messaging, sharing, and
task management

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 13
SPACES DIRECT MESSAGING VIA EQUINOX

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SPACES DASHBOARD
BROWSER & MOBILE APP ACCESS

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MEETINGS WITH RICH CLOUD COLLABORATION
INTEGRATED AVAYA EQUINOX MEETINGS ONLINE
ADVANCED CONTROLS INTERACTIVE CONTENT
EQUINOX Rich media for increased WEB
Enables self-moderated
CLIENT meeting effectiveness COLLABORATION
meetings
& WEBRTC Screen & application
UC, zero sharing, whiteboard,
download “Slider”, remote
with browsers, desktop,
client apps keyboard & mouse
control
INTEGRATED
ROSTER
Displays speaker
& presenter
activity

CHAT INDIVIDUAL LAYOUTS

Public & private Personalized video windows for
any use case

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 16
 AVAYA EQUINOX MEETINGS ONLINE AVAILABILITY
 
Currently Available for Ordering

North America: Canada, US

Europe, Middle East and Africa (EMEA): Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany,
Hungary, Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, South Africa,
Spain, Sweden, Switzerland, UK

Latin America and the Caribbean (AI): Argentina, Aruba, Brazil, British Virgin Islands, Bermuda, Cayman Islands, Chile,
Colombia, Costa Rica, Dominican Republic, Ecuador, Grenada, Jamaica, Mexico, Panama, Peru, Puerto Rico, St
Maarten, Suriname, Uruguay, US Virgin Islands

Asia Pacific (APAC): Australia, India, Japan, Singapore, New Zealand, Thailand

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 17
IP OFFICE TEAM COLLABORATION ARCHITECTURE

Pure Cloud or Hybrid: The choice is Yours!

Equinox
Team IP Office
Cloud Meetings
Spaces (Call Control)
Online
OR
IP Office
Premise
(Call Control)

Avaya Equinox Clients J Series Telephones

Scale and add applications as your needs change

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 18
 Introducing Avaya Call Reporting

© 2018 Avaya Inc. All right reserved 19

INTRODUCING AVAYA CALL REPORTING FOR IP OFFICE
SEE WHAT HAPPENS WITH EVERY CALL
 Built around Hunt Groups,
Voicemail Pro, IVR
 50+ Standard Reports
 Cradle to Grave
 Modern display
 Affordable & Installs in
minutes
 Choose features you need

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 20
 AVAYA CALL REPORTING ADD-ON MODULES

Custom Reports Realtime

 Customize standard reports  Realtime Wallboards
 Report creator wizard  Templates
 Threshold alerts  Agent Timeline
 Formula creator  Group Timeline
 Rebrand report skin  Alerts & Triggers

Recording Library Agent Dashboards

 Works with Voicemail Pro  Improve agent
 One interface for productivity & experience
reporting & recording  Screen pop CRM apps
 Evaluate employees /  Account codes
listen to calls  Reason codes
 Retention policies

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 21
 New Avaya Desktop Experience For IP Office

© 2018 Avaya Inc. All right reserved 22

 AVAYA ESSENTIAL EXPERIENCE – J SERIES
J129 IP PHONE J139 IP PHONE
 Cost effective, entry level  Cost effective, entry level
 Designed for public or walk-up  Designed for users that
locations such as lobbies, make a low number of
hotels, meeting rooms, student calls and need a minimal IP
dormitories, retail or any user Office feature set
with basic communication  Will be supported with
needs IPO R11 Service Pack 1
 SHIPPING TODAY – WIFI IN Q2,
2018!

J169 IP PHONE J179 IP PHONE

 Addresses the need for everyday  Addresses the need for everyday
voice communications voice communications
 Designed for knowledge workers  Targeted for knowledge workers
that need the full range of IP that need the full range of IP
Office features Office features and advanced
 Supported with IPO R11! capabilities (WiFi)
 Supported with IPO R11!

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 23
AVAYA VANTAGE EXPERIENCE

 Vantage Basic (audio and video)

– Equinox on Vantage will follow post R11
 All-glass device
 Optional HD camera w/ privacy shutter
 Wide-band audio hands free speakerphone
 Cordless (Bluetooth) or wired handset
– Connected using modular base station
 Analog or Bluetooth* connected headsets.
 Android OS
– Google Market
– Android certified by Google
 Client SDK support coming soon for vertical apps, etc!

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 24
 Powered By Updates

© 2018 Avaya Inc. All right reserved 25

IP OFFICE POWERED BY OFFER ENHANCEMENTS

New Revenue Streams

 Cloud Operations Manager simplifies partner OPs
 Customers have simpler experience with One
Equinox app, any O/S
 New partner revenue streams
– Equinox Meetings Online
– Spaces Team Collaboration
– J Series Phones & Vantage
 UC now even easier to sell & deploy being from
cloud – no servers, etc.
 Telephony customers – easy upgrades to cloud UC

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 26
CLOUD OPERATIONS MANAGER

 Multi Customer Management

 Single Unified Management Portal
– Up to 3,000 IP Office systems
 Dashboard
– Alarms, system status, grouping of systems
 System Inventory
– All connected systems
 Upgrade / Patching
– Central management of IP Office software
upgrades / patching
 IP Office only in R11 – no support for
IPOCC / ACCS / AWFOS

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 27
 AVAYA IP OFFICE CLOUD AVAILABILITY
GLOBALLY IN 48 COUNTRIES TODAY (MAY 15)

US Austria Romania Italy

Canada Columbia France Jordan
Mexico  Germany Nigeria New Zealand
Chile Singapore Indonesia Croatia
UK UAE Ecuador
South Africa  Serbia Israel
Ghana Panama
Greece
Iceland Costa Rica
Denmark Brazil Bolivia
Australia Malaysia Argentina
Norway Spain Puerto Rico
Belgium Ireland Turkey
Luxemburg Pakistan El Salvador
Netherlands Japan India
Finland Bermuda Peru

Countries in blue have

distribution models available
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 28
 Additional IP Office R11 Enhancements

© 2018 Avaya Inc. All right reserved 29

DECT SCALABILITY

 DECT endpoints supported nearly doubled

from 384 to 750 for Server Edition
– (IP500V2 remains at 384)
 Increased number of RBS from 128 to
256
 Remove limit of five only compact RBS
 Requires DECT Edition 6

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 30
SIP LINE APPEARANCE

 Delivering familiar line appearance operation on Powered by

Avaya or IP Office Essential, Server & Select
 Makes it easier to migrate smaller businesses from Basic
Edition to Cloud
 Or Essential / Preferred Editions
 Provides familiar line appearance buttons for SIP URIs, that
look and operate like analog trunk appearances
 Like multiple analog trunks in an aux-working group all with
the same number – a single URI can have multiple
appearances up to the number of calls defined for that URI
 Supported on all phones that support line appearances

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 31
WEBRTC HIGH AVAILABILITY

 WebRTC Gateway Resiliency fail-over and fail-back

 Clients fail-over/fail-back between primary and secondary
gateways
 Requires one-X Portal Resiliency – so Select only
 Secondary gateway will start serving WebRTC clients:
– When primary gateway goes off-line for admin purposes while primary
oneX server and IP Office are online; secondary changes from
passive to active
– When primary oneX server goes off-line; clients served by resilient
secondary WebRTC gateway running on secondary server
– When primary IP Office goes off-line; primary gateway failed to start or
is off-line or intentionally stopped for admin; primary gateway and
oneX server are available

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 32
MEDIA MANAGER ENHANCEMENTS

 Native voice call recording solution introduced

with IP Office 10.1
 Web based, cloud aware (Google Drive
storage)
 Integrated OAM via IP Office Web Manager
 Search, replay and archiving of recordings
 Support of multiple browsers (Chrome, FF, IE)
 Existing Contact Recorder customers migrated
to Media Manager with R11 upgrade
 Improves search capabilities for both
Administrator and User (Web Self Admin)

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 33
INSTALLATION SIMPLIFICATION

 Installation wizards for small IP based systems

 Details
– Create User and Extension records for IP Phones and include
them in default group from simplified set of data (name,
extension number, password, VM code, User Profile) with the
rest from a template
– Simple mechanism for assigning Line Appearance and other
buttons to a group of phones in one operation – places
Appearances X,Y,X on free buttons, or copy the button layout
from one user to a set of users
– Incoming routing setup – from details of the desired destinations
create the required Incoming Call Routes
– Tool to easily upload Music on Hold files to IP500v2 or Server
Edition from configuration page
– Tool to easily upload Group Announcement files to IP500v2/EVM
from Hunt Group Announcements configuration page

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 34
DEPLOYMENT AND INTEGRATION

OPEN APIs HYPERVISORS

Centralized CTI Web Services Microsoft Hyper-V

 Access to telephony, call log, IM, AMI (Amazon Machine Image)
presence and other features via one-
X Portal KVM (Kernel-based Virtual Machine) *
Service Monitor API VMWARE ESXi 6.5
 Allow partners develop applications
to proactively monitor the health of
customer systems
 Management API
 Intended particularly for the
hospitality environment * KVM for Powered only

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 35
 Programs and Promotions

© 2018 Avaya Inc. All right reserved 36

 POWERED BY PROMOTIONS
WIN MORE STRATEGIC DEALS & BUILD A
BIGGER PIPELINE
 New “Free”* Endpoints
– 9611G  5 year contracts
– 9608G  3 year contracts
– Through FY18  a 6 month promo!
 Endpoint Expansions
– Discounts on endpoints added to existing cloud
contracts
 SPIFFS
– Q3/4 Partner incentives coming early April
 Phasing out the Fast Start & Cloud Migration
promotions *Taxes, S&H not included

Continued Focus on Helping You Increase Your Cloud Sales

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 37
DEVICE FLEX PURCHASE PROGRAM

 Increase value of your Avaya Cloud Offer

with Avaya desktop experience!
 Bundles devices with select Avaya Cloud
Offerings to End Customers
 Customers pay monthly over 36 months
towards purchase
 Removes upfront device cost as barrier
 Includes latest devices!
 Essential Experience: J129, J139, J169, & J179
 Vantage Experience: K165 & K175
 Conferencing Experience: B179

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 38
 DEVICE FLEX PURCHASE PROGRAM
DETAILS

 Can be ordered with:

– Powered by IP Office
– xCaaS
 Requires 36+ month agreement
 Remote tech support & advanced replacement
included
 Accessories not part of program
 Partner / Distributor responsible for remaining
balance if customer ends agreement early
 Title passes to customer within normal terms
between customer and Avaya or partner
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 39
 WRAP UP

© 2018 Avaya Inc. All right reserved 40

MIDMARKET SOLUTIONS EVOLUTION

Investments in cloud, simplified installation and deployment

easier management, business application integration, resilience

R10.1 R11.0 Future

 Media Manager  Avaya Equinox client  Continued investment in Cloud

deployments
 Web services APIs for CTI,  J169 & J179 Phones
Administration and System  Multi-tenant IP Office
Monitoring  Vantage Basic
 Ordering and license
 Additional Hypervisor support  Cloud Operations Manager simplification
(COM)
 Continued focus:  Continued evolution of Avaya
 Simplicity
 WebRTC HA enhancements Equinox client
 Quality  SIP line appearances look like  New SIP system phones
 DECT cordless support analog trunks (easier
migration)  Avaya Vantage (Equinox client,
new models)

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 41
WHY IP OFFICE? WHY AVAYA?

Why IP Office? Why Avaya? Proven Track Record

 Highly reliable  The global leader in  26 Million + users
customer contact
 Easy to use, deploy and solutions (#1)  635,000 + systems
manage
 A global leader in SME  25% Lower Total Cost of
 Deployable on premises communications Ownership – Tolly Report
or from the cloud solutions (#2)  2017 Unified
 Integrated UC solution  A global leader in Mobile Communications Product
with customer contact, voice and UC client of the Year – TMC
mobility, conferencing solutions (#3)  Best in class Net
 Scalable to grow with Promoter Score (NPS)
your business 69 (May 2018 YTD)

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 42
CALL TO ACTION & RESOURCES

START CONVERSATIONS NOW

with Customers & Prospects
 Avaya Equinox – Chat, calling,
meeting & sharing from ONE app
 Spaces Team Collaboration –
Persistent spaces bringing together  Avaya IP Office Portal

people, communications & content  Avaya Equinox Meetings Online Portal

 Avaya Call Reporting – Know what  Spaces Team Collaboration

happens with every call

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 43
 Appendix A:
IP Office Solution Mapping

© 2018 Avaya Inc. All right reserved 44

SUPPORTS FULL UC & CONTACT CENTER CAPABILITIES –
HOWEVER DEPLOYED

Customer Experience Unified Communications

 IP Office Contact Center
 Avaya Equinox
 Avaya Contact Center Select
 Avaya Equinox Meetings Online
 Workforce Optimization
 Spaces Team Collaboration
 Avaya Call Reporting

UC, Mobility and

Security Voice
Mobility

 Avaya Equinox
 Avaya SBCE Appliance, Virtualized,
 Avaya Communicator for Web
Cloud, Hybrid

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 45
 IP OFFICE PREMISE MAPPED FROM SMALL TO
MIDMARKET

UC w/ HA Select

UC Preferred Edition
Server Edition
Telephony Essential Edition

Basic Key System Basic Edition

Sub 30 users 31-100 users 101-500 users 501-3k users

(Lower MM) (Upper MM)

Easy, Scalable Growth

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 46
 IP OFFICE CLOUD – COMPLETE SOLUTION

UC w/ HA

UC

IP Office in the Cloud

Telephony

Basic Key System

Sub 30 users 31-100 users 101-500 users 501-3k users

(Lower MM) (Upper MM)

Easy, Scalable Growth

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 47
 Appendix B:
Avaya Equinox Vs Avaya Communicator
Additional Technical Information

© 2018 Avaya Inc. All right reserved 48

 CALLING FEATURES
Feature Avaya Com Windows Avaya Equinox
Audio & Video Calls ü ü
Audio Calls, Mid Call Controls ü ü
Supervised and Unsupervised Call Transfer ü ü
Conference Calls ü ü
Conference Control/Management ü û
Local Video Conferencing û û
ü ü
Web Collaboration Equinox Meetings
Online / Spaces Plus
or Business
û û
Call Facility for Desk Phone with controls
Mobile Twinning Control û û
Click to Dial from Web Page û ü
3rd Party Call Control (e.g. CC) ü û
Enable Agent mode (hide popups) ü û
© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy.
Comments
Both clients are softphone only – no desk phone control.
Both support three party ad hoc audio conference calls as well as dialling into a meet me
bridge.
Embedded conference controls within the client e.g. participant list / mute participants etc.
Mac Softphone client only (not supported with R11).
Existing IP Office clients use Web Collaboration via one-X Portal.
For Avaya Equinox client on IP Office multiparty UC (audio, video, web) will be via an Avaya
hosted service.
Ability of soft client to control an associated desk phone - existing one-X Mobile Preferred
and AC Web clients only.
Existing one-X Mobile Preferred only.
Browser as well as Outlook add-in for Avaya Equinox client .
Ability to control client from ACCS/IPOCC/one-X Portal.
Follow on from 3rd party call control above – ability for client to run minimized (e.g. when CC
UI is being used for call control).
49
 CONTACTS
Feature Avaya Com Windows Avaya Equinox Comments

Local Contacts ü ü i.e. local device

Number matching includes local contacts ü ü

IP Office System Directory listing (incl. presence) ü û AC Win can review IP Office directory in form of user listing – whereas Avaya Equinox client on
IP Office does not download the directory, but does a real time search.
IP Office System Directory search (incl. presence) ü ü Avaya Equinox client on IP Office does real time search as above.
IP Office Personal Directory listing ü ü Avaya Equinox client will access user’s Personal Directory on IP Office when the client registers.
There is some support for avatars for Avaya Equinox client on IP Office – but not full support as
per AC Windows.
Avaya Equinox client users will see other user avatars in Messaging, via Spaces. Avatars will be
User Avatars ü û available for all Local (device) Contacts with same. Any Local Contacts that share email ID with
Personal Contacts from IPO will be merged and so would have avatar. However no avatars for
wider System contacts from IP Office which does not store avatars today.
XMPP Group Support ü û Ability of administrator to preconfigure contact groups for users – depends on one-X Portal.
Server Based Call Logs ü û Avaya Equinox client call log is for local client calls only.
Server Provisioning ü ü

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 PRESENCE
Feature Avaya Com Avaya Equinox Comments
Windows
ü AC Win uses one-X Portal for Messaging; whereas Avaya Equinox client on IP Office uses free, Avaya
Instant Messaging ü Spaces Basic hosted Spaces Basic account. Cannot Message between Avaya Equinox client and existing IP Office
clients. Point to point Messaging is possible within the Avaya Equinox client UI, as well as via Spaces.

Group Chat û ü Group Chat in existing IP Office Mac client only. Avaya Equinox client user would access via browser /
Spaces Basic mobile application for Spaces.
One-X Portal does support XMPP federation. Spaces users can Message users on another IP Office
Instant Messaging Federation ü û deployment with Spaces – but not third party Messaging solutions.
AC Win uses one-X Portal for presence; whereas Avaya Equinox client on IP Office uses IP Office core.
Cannot share presence between Avaya Equinox client and existing IP Office clients.
Application Presence – Basic ü ü Avaya Equinox client will show as active once register and inactive once logout. Can manually change
status to busy / away / DND; DND can sync with telephony. Can add a presence note that is visible
while logged in.
Application Presence – Timed inactivity ü û i.e. configurable time after which presence status shows as “Away”.
Application Presence – Calendar ü û i.e. calendar mining.
Rich Presence – Maps, Follow etc. û û Existing one-X Mobile Preferred / AC Web client only e.g. provide geo location.
ü Telephony presence is visible between different clients – including between Avaya Equinox client and
Telephony Presence ü existing IP Office clients.
ü ü Configurable option with Avaya Equinox client – put desk phone in DND, when change application
DND Synch with Deskphone presence status to DND.
ü IP Office users can set predefined / custom absence text on their phone to inform other internal users
Presence status text sync with Absence text ü of their current status and likely availability.
Presence set to Offline on Hibernate ü ü

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 51
 MISC. FEATURES
Feature Avaya Com Avaya Equinox Comments
Windows
Calendar Integration “Top of Mind” û ü Ability to have view of and access to upcoming meetings via UC client.
û Avaya Equinox client displays Message Waiting Indication (MWI) but not the number of new
MWI indicates count of unread voicemails ü voicemails.
Visual Voicemail û û Existing one-X Mobile Preferred and IP Office Web only.
SFDC Integration û û Existing AC Web offers SFDC, Office365, Google and Skype integrations.
Remote Worker support ü ü
Security (TLS / sRTP) ü ü
Security (TLS v1.2) û ü
Resiliency ü ü
Cloud access required (IM) N/A Yes Free Spaces Basic account required for Messaging with Avaya Equinox client on IP Office.
N/A Avaya Equinox client can dial into meet me audio conference on IP Office.
Cloud subscription required (multi-party UC) Yes Optional subscription Equinox Meetings Online account / Spaces uplift (Plus or Business)
required for full multiparty UC (audio, video, web) with Avaya Equinox client on IP Office.

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 52
 MISC. FEATURES (CONT.)
Feature Avaya Com Avaya Equinox™ Comments
Windows

Consistent UI – desktop and mobile û ü

Feedback from partners for some time – too many different interfaces across IP Office
clients.
Do Not Disturb / Exception Lists û û Existing one-X Portal only.
Hunt Group Queues / Status û û Existing one-X Portal only.
Call Delivery / Profiles û û Existing one-X Portal only.
Integrated OAM / Single Point of OAM ü û
Change User password ü û Changing the user password within the client.
Force Password change ü û Administrator can force password change at next login.
Auto Answer control on client ü û
Authorization code and Account code ü ü IP Office based control for outgoing calls.
Support for custom DTMF payload type on SIP ü
(IP Office configured) ü

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 53
AVAYA EQUINOX CLIENT – IP OFFICE R11 ARCHITECTURE
Avaya Cloud
- Spaces
- Avaya Equinox
Meetings Online

HTTPS
TPS

PS
HT

HTT
Ch
at
AP
I
ST API
SIP, RE CPE / Partner Hosted
- IP Office R11
- Powered by Avaya 3.0
- Avaya Cloud IP Office
CPE
- Avaya Equinox Client 3.4
- Browser (or mobile access)

© 2018 Avaya Inc. All rights reserved. Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 54