BSBWOR502 Lead and manage team

effectiveness

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Recommended reading

Leadership and Management Theory and Practice,

Cole, Kris, 7th Ed (2019)
• Chapter 2 The internal environment
• Chapter 3 The formal organisation
• Chapter 4 The informal organisation
• Chapter 8 Building effective working
relationships
• Chapter 11 Understanding engagement,
motivation and retention
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Recommended reading

Leadership and Management Theory and Practice,

Cole, Kris, 7th Ed (2019)
• Chapter 13 Building productive work teams
• Chapter 20 Developing, managing and
monitoring operational plans
• Chapter 26 Solving problems and making
decisions.

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Overview: BSBWOR502 Lead and manage
team effectiveness

The following topics are covered in this unit:

• Topic 1 Establish team performance plan

• Topic 2 Develop and facilitate team cohesion
• Topic 3 Facilitate teamwork
• Topic 4 Liaise with stakeholders

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Introduction

Activity: Brainstorming

What makes an effective team leader?

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Introduction

Activity: Teams

1. Think of an original group name.

2. Find out four facts about each other.
3. For each member of the team list down their
strengths and weakness that they will bring.
4. Discuss, vote and decide on a team leader.
5. Discuss, vote and decide on a speaker for the team.

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Introduction

Activity: Teams

6. Allocate roles for the remaining team members

7. Present a member of the team to the class
8. Explain the purpose of workplace safety procedures
and instructions
9. Collaborate on how your group will undertake this
10. The speaker provide a brief introduction of the team

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Topic 1: Establish team performance plan

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Topic 1: Establish team performance plan

Planning

Strategic or business plans outline the general strategies

to be followed in order to achieve an organisation’s
vision and mission statements.

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Topic 1: Establish team performance plan

Activity: Group work

Research a few examples of business plans, look at the

headings used to identify the main purpose of the plan.
Find one plan that the team thinks is the best example
and each keep a copy for future reference.

Explore how team performance plans link to overall

business objectives.

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Topic 1: Establish team performance plan

Team Performance Plans

• Goals and objectives as above can be documented in

a team performance plan.
• This a detailed plan that specifies team goals and
objectives, as well as actions to achieve these,
responsibilities, timelines and performance indicators.

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Topic 1: Establish team performance plan

Team Players

• Teams will consist of people with very specific

strengths and weaknesses.
• Team members vary in the role that they
play.

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Topic 1: Establish team performance plan

Activity: Job positions

Using the Internet, search for your ideal career or job

position. Read the job description – did it match your
expectations of the desired role?

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Topic 1: Establish team performance plan

Belbin Test

• There are a number of different theories that have

been developed which categorise the different types
of roles and personalities people display.
• The Belbin test was developed to specifically identify
the different types of roles team members prefer.

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Topic 1: Establish team performance plan

Activity: Belbin

Research the various roles that team members take on.

Which role are you likely to be? Which role do you
have in your current class team? Is it the same role?

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Topic 1: Establish team performance plan

Activity: Personality quiz

Take the following quiz, which will help you to identify

what type of role their personality suits.
http://testyourself.psychtests.com/testid/3113
Is this the same role that you identified earlier?

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Topic 1: Establish team performance plan

Supporting Team Members

This can include:

• explaining or clarifying policies, procedures etc.
• supporting team members to complete tasks on time
• supporting others
• assisting with problem solving
• providing encouragement
• providing constructive feedback
• share and update information
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Topic 1: Establish team performance plan

Supporting Team Members

This can include:

• explaining or clarifying policies, procedures etc.
• supporting team members to complete tasks on time
• supporting others
• assisting with problem solving
• providing encouragement
• providing constructive feedback
• share and update information
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Topic 1: Establish team performance plan

Activity: Group work

Think about the rewards and recognitions that you may

have received in the past that they have found most
beneficial. This could be either in a work or non-work
related context. You should brainstorm ideas and create
a list from their group.

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Topic 1: Establish team performance plan

Team Performance and Key Performance Indicators

• The purpose of a KPI is to provide an objective

performance measure in a key activity.
• When developing KPIs, it is important
to ensure they are SMART.

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Topic 1: Establish team performance plan

Activity: Further reading

Read more about KPIs for teams at:

Article:
https://www.projectmanager.com/training/8-essential-kpi-
metrics-teams

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Topic 2: Develop and facilitate team cohesion

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Topic 2: Develop and facilitate team cohesion

Team Cohesion

This is the extent to which each team members wishes to

contribute to the group's ability to continue as a
functioning work unit.

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Topic 2: Develop and facilitate team cohesion

Activity: Further reading and Video

Remember The Titans (Uploaded on Apr 19, 2011)

Group v Team
• Forming, Storming, Norming, Performing, Adjourning
• Teamwork pays off – various clips (Published on Oct
10, 2012)

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Topic 2: Develop and facilitate team cohesion

Strategies to Achieve Team Cohesion

There are many ways to achieve team cohesion. For

example, promoting interaction between team members
increases cohesions as team members feel more positive
towards one another. This can be achieved through
regular meetings that are either work-related or social.

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Topic 2: Develop and facilitate team cohesion

Strategies to Achieve Team Cohesion

There are many ways to achieve team cohesion. For

example, promoting interaction between team members
increases cohesions as team members feel more positive
towards one another.
This can be achieved through
regular meetings that are either
work-related or social.

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Topic 2: Develop and facilitate team cohesion

Activity: Research and discussion

1. List all the factors you would consider to create better

team cohesion.
2. Now compare your response with those of your team.
Did you all have similar answers?
3. How did the rest of the class compare? Did their teams
have the same response?

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Topic 2: Develop and facilitate team cohesion

Group Dynamics

Group dynamics play a major role in teams.

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Topic 2: Develop and facilitate team cohesion

Decision Making

Team leaders need to develop strategies to ensure that

their team members have input into planning, decision
making and operations relating to the team’s work.

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Topic 2: Develop and facilitate team cohesion

Activity: Group work

• Research The Nominal Group technique and provide a

brief overview of how it operates.
• What other tools are available for
decision-making? Provide a brief
overview of each one you find.

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Topic 2: Develop and facilitate team cohesion

Team Cohesion for Remote Teams

Sometimes teams have to overcome barriers to cohesion

such as remote working arrangements.

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Topic 2: Develop and facilitate team cohesion

Activity: Group work

Consider teams that are located over a number of

different areas, what online collaboration tools could be
used to keep your team cohesive?

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Topic 2: Develop and facilitate team cohesion

Policies and Procedures

Team leaders may need to develop policies and

procedures at work. It is important to understand the
purpose of policy and procedures and what they include.

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Topic 2: Develop and facilitate team cohesion

Characteristics of Good Policy and Procedure

Document

• They address all aspects of operations

• They reflect the culture, value and objectives of the
organisation
• They relate to logical business functions
• They are easy to understand and follow

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Topic 2: Develop and facilitate team cohesion

Structure of Policy and Procedures

• Policy Purpose
• Definitions
• Scope
• Policy
• Procedures

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Topic 2: Develop and facilitate team cohesion

Activity: Policies and procedures – mini project

Research an existing policy and procedure of your choice

from the Internet.

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Topic 2: Develop and facilitate team cohesion

Activity: Group work

• Create an Internet Usage Policy

• Create a procedure for sending emails to clients.

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Topic 2: Develop and facilitate team cohesion

Team Feedback

Feedback can support teams to maximise their

performance and enhance their professional development
and growth.

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Topic 2: Develop and facilitate team cohesion

Activity: Further reading and Video

It's Big Keith's appraisal, what will office manager David

Brent make of his strengths and weaknesses.
https://www.youtube.com/watch?v=IkYUDQCYGHA
(02:57)

Awkward Performance Review

https://www.youtube.com/watch?v=gdp4sPviV74 (02:38)

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Topic 2: Develop and facilitate team cohesion

Activity: Research and discussion

Create a format that you could use to create feedback for

each team member.

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Topic 2: Develop and facilitate team cohesion

Activity: Research and discussion

Use the Internet to search for a problem solving process

that you could use to address concerns you have with
your team.

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Topic 3: Facilitate teamwork

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Topic 3: Facilitate teamwork

Encouraging Team Members to Participate

This can be done by:

• Encouraging ownership
• Making everyone a leader
• Setting a good example
• Giving everyone the chance to input into decisions

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Topic 3: Facilitate teamwork

Competencies

To link individual performance to the goals of the

business, some organisations use ‘competencies.' These
are the integrated knowledge, skills, judgment, and
attributes that people need to perform a job effectively.

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Topic 3: Facilitate teamwork

Monitoring Performance

This will help identify how a team is managing, as well as

keep track of what’s going on and allows for modification
of work activities or roles.
Steps can include:
• identification
• measures
• comparison
• action
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Topic 3: Facilitate teamwork

Presentations

Create a PowerPoint, Prezi or Slide-

share presentation about leading
and managing a team.

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Topic 4: Liaise with stakeholders

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Topic 4: Liaise with stakeholders

Open Communication Processes

It is extremely important to have a good communication

process to communicate with all stakeholders, whether
that is the team, others in the organisation or even
customers or suppliers.

• Formal methods
• Informal methods

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Topic 4: Liaise with stakeholders

Management Communication

• This can be verbal or written communication to the

team leader or members of the team.
• Effective interpersonal communication processes are
essential to the establishment and maintenance of
effective teams.

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Topic 4: Liaise with stakeholders

Team Communication

Team members must also be able to communicate

effectively so that:
• information required to perform tasks is available
• each team member collaborates to achieve results
• each member can support one another

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Topic 4: Liaise with stakeholders

Activity: Video

Watch these video about open communication

and communications and leadership:
https://www.youtube.com/watch?v=hniJfc2FqPQ (3:01)
https://www.youtube.com/watch?v=bRXLTZMvy-U (5:48)

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Topic 4: Liaise with stakeholders

Conflict

• Organisational procedures, systems, policies, codes of

conduct, documentation and processes ensure that
correct steps are taken if conflict arises.
• Managers must try to resolve any issues but unresolved
issues must also be addressed so that team morale
and work activities can continue.

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Topic 4: Liaise with stakeholders

Activity: Group work

In the group teams, search on the Internet for conflict

resolution strategies. Brainstorm with the team to create a
comprehensive list to help resolve problems within the
team.

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Topic 4: Liaise with stakeholders

Negotiation

If there are unresolved issues, then negotiations can

provide a forum for deciding on a course of action or
solution.

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Topic 4: Liaise with stakeholders

Activity: Further reading

Visit the following Mindtools site and read

the article discussing Conflict Styles and
A Conflict Resolution Process. There is also a short video
clip on conflict resolution in the workplace.
http://www.mindtools.com/pages/article/newLDR_81.htm

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