MANAGING WORK SETTING

Managing Work Setting :

I. Managing the Work Environment and
Facilities
II. Managing a Positive Work Environment
III. Management Skills in a Changing Work
Environment
IV. Create a Professional Work Environment
I. MANAGING THE WORK ENVIRONMENT AND FACILITIES

• We must provide and maintain a safe work

environment and adequate facilities

Facilities
 The nature of the work activities and types of
hazards involved the size, location and nature
of the workplace the, number and composition of
the workforce
Providing and maintaining a safe work environment
• Entry and exit
• Housekeeping
• Work areas
• Floors and other surfaces
• Workstations
• Lighting
• Air quality
• Heat and cold
Welfare facilities
 clean drinking water
 clean toilets
 hand washing facilities.

Also need to provide:

 hygienic dining facilities
 accessible and secure personal storage
 showering facilities.
Remote or isolated work
• Isolated work means work that is isolated from
the assistance of other people - including
rescue, medical assistance and emergency
services - because of the location, time or nature
of the work being done.
Emergency plans
You must prepare an emergency plan for your
workplace that includes:
 Emergency procedures
 Testing of the emergency procedures
 Information, training and instructions to relevant
workers in relation to carrying out the
Emergency procedures.
II. Managing a Positive Work Environment

A. Building Teamwork and the Importance of

Trust in a Business Environment
B. Creating a Positive Workplace for Your
Associates
C. Developing Strong Teamwork to Support
Excellence in Extension Programming
D. Diversity in the Workplace: Benefits,
Challenges, and the Required Managerial
Tools
E. Managing Conflict in the Workplace
II. Managing a Positive Work Environment

A. Building Teamwork and the Importance of Trust in a

Business Environment

Why Trust Is Critical in Business

 Feeling able to rely upon another person
 Cooperating as a group
 Taking thoughtful risks
 Experiencing believable communication

Developing Teamwork to Survive

• Teamwork has become an essential element for the success
and survival of a business.
Tips for Team Building

1. Form teams to solve real work issues and

improve real work processes
2. Hold departmental meetings to review projects
and progress
3. Build fun and shared experiences into the
organization's agenda
4. Use icebreakers and time-limited, fun team-
building exercises
5. Celebrate group successes publicly
B. Creating a Positive Workplace for Your
Associates

A place where associates (employees) are

happy and motivated
1. Creating a Positive Workplace
Three ways to develop a sincere manager-associate relationship
are balance, timing, and clarity (White 2002).
– Balance means having set standards for reinforcing actions.
– Timing means recognizing actions or achievements when they
occur.
– Clarity means keeping praise simple and specific.

Managers must also promote interpersonal relationships between

associates.
– Positive workplace relationships also can have external effects.
– Customer satisfaction can be increased by associates'
ambiance—happy associates lead to happy customers
2. Mission Statements
- Creating a Mission Statement
- Endorsing a Mission Statement
- Reinforcing a Mission Statement
C. Developing Strong Teamwork to Support
Excellence in Extension Programming

1. Teamwork is the fuel that allows common people

to attain uncommon results
2. Trust lies at the heart of a functioning, cohesive
team. Without it, teamwork is all but impossible.
3. All great relationships, the ones that last over
time, require productive conflict in order to grow".
4. In the context of a team, commitment is a function
of two things: clarity and buy-in.
Highly functioning teams can work together in the
following ways to achieve excellence in Extension:
• Choose to work with individuals you trust.
• Embrace conflict as the process by which good
products become great.
• Develop one or more clear goals for the
programming your team wants to conduct.
• Establish critical elements of the program that are
mandatory for everyone
• Believe that your program will achieve excellence!
D. Diversity in the Workplace: Benefits,
Challenges, and the Required Managerial
Tools

Benefits of Diversity in the Workplace

• Respecting individual differences can
increase productivity.
• In an era when flexibility and creativity are
keys to competitiveness, diversity is critical
for an organization’s success.
Challenges of Diversity in the Workplace
• Managing diversity is more than simply
acknowledging differences in people.
• It involves recognizing the value of differences,
combating discrimination, and promoting
inclusiveness.
• Negative attitudes and behaviors can be barriers
to organizational diversity because they can
harm working relationships and damage morale
and work productivity (Esty et al. 1995).
Required Tools for Managing Diversity
• Managers must understand discrimination and its consequences.
• Managers must recognize their own cultural biases and
prejudices (Koonce 2001).
Diversity is not about differences among groups, but rather about
differences among individuals. Each individual is unique and does
not represent or speak for a particular group.
• Organizations need to develop, implement, and maintain ongoing
training.
• Managers must also understand that fairness is not necessarily
equality..
• Promoting a safe place for associates to communicate, social
gatherings and business meetings
E. Managing Conflict in the Workplace
None is right or wrong, just different.

Five Conflict Resolution Styles

1. Confront
2. Compromise
3. Collaborate
4. Accommodate
5. Avoid
Conflict Resolution Styles Used as Strategies
- Engage Strategy
- Do-Not-Engage Strategy
- Negotiate Strategy
The following is a list of appropriate times to negotiate:
 When you must make a decision and there are no better
alternatives
 When the task or issue is important (if it is not, either let it go or
lead strongly)
 When you are in a position to explore other options
 When not negotiating would cost you, or you have something to
gain
 When there has been a misunderstanding, or no understanding
or agreement
 When you would prefer to openly discuss difference.
 To be a model by demonstrating what effective negotiation is all
about
There are many types of negotiators.:
 The aggressive: 
 The long pauser: .
 The mocking negotiator: .
 The interrogator: 
 The cloak of reasonableness: .
 Divide and conquer: .
• The act dumb negotiator
F. Using Personality Type Preferences to
Enhance Team Work in Extension Programs

Personality Type and Team Work

– When working in teams, personality type preferences
can play a large role in the cohesiveness of group
members

Using Personality Type to Enhance Team Work

– Different compositions of personality types among
group members might be more effective
 III. Management Skills in a Changing Work Environment

The competencies, skills and knowledge that managers are going

to need to deal with the changing work environment of the future

1. Social intelligence
2. Trust and authenticity
3. Collaboration and communication
4. Adaptability to change
5. Tech savvy
6. Coaching
 IV. Create a Professional Work Environment

A professional work environment is one that results in a

workplace full of highly competent, respectful, mature,
and accountable employees working towards a common
goal
Ten Actions to Stimulate a Professional Work Environment:
 
1. Hiring. 
2. Be a role model. 
3. Recognize and reward both results and behaviors. 
4. Be willing to discipline or fire an employee for
unprofessional conduct..
5. Provide feedback and coaching.  
6. Training. .
7. Don’t ignore feedback from others or warning signs.
8. Provide a physical environment that encourages
professionalism. 
9. Stand up for your employees. 
10. A professional conduct policy?