MAHANAGAR TELEPHONE

NIGAM Ltd. (MTNL)

 MAHANAGAR TELEPHONE
NIGAM Ltd. (MTNL)
INTRODUCTION

SERVICES BY MTNL
TELEPHONIC COMMUNICATION
5ESS SWITCH
CALL PROCESSING
INTRODUCTION
 1911 : Establishment of Delhi Telephones
system with manual exchange
 1926 : Opening of first automatic exchange
(Lothian Exchange)
 Constituted in the year April,1986
 1995-96 : Interactive Voice Response System
(IVRS) introduced. Fault Repair Service of all
major exchanges computerized. Multimedia
center with video conferencing facility opened.
 MTNL is fast emerging as a global giant in the
telecom sector in its endeavour to provide world
class telecom services
For an organisation like MTNL, the customer support
services like billing, Directory Enquiry, IVRS, FRS,
commercial etc. are very important. It plays an
important role in the implementation of these support
services. Directory enquiry service is an essential
customer care service being provided by
telecommunication service provider, It helps the
customers to find out the whereabouts of their
associates. It comes to their rescue in times of
emergencies. MTNL New Delhi is regularly updating
telephone directory on CDROM. For national
directory services also, MTNL was the first to
integrate and start the service. Presently directory
enquiry services system is being accused by nearly
250 cities of India.
SERVICES BY MTNL
 CUSTOMER SERVICE CENTER (CSC)
 CUSTOMER SERVICE MANAGEMENT
SYSTEM (CSMS)
 DIRECTORY INFORMATION
SERVICES
 VOLUNTARY DEPOSIT SCHEME(VDS)
 INTELLIGENT NETWORK
 HOTLINE
 CALL FORWARDING/ CALL
TRANSFER
 TELEPHONE SERVICES
 ISP (INTERNET SERVICE PROVIDER)
 VOICE MAIL SERVICES
 I-NET
 ISDN
OTHER SERVICES OFFERED BY MTNL TO THE SUBSCRIBERS
 Telax-operational on local and international level
 Leased Line
 Telephone directory of MTNL is available on CD-ROM as well as on
the internet
 Single window computerized customer service centers introduced to
provide solution to all telephone related matters
 Introduction of electronic bill clearence scheme : Bill presentment and
online electronic bill payment of telephone bills by MTNL subscribers
implemented for Delhi subscribers.
 Call Waiting : 118 (Activation)
 Abbreviation Dialing : 110+directory no.+xx
 Call Diversion : 114+Telephone no.(Activation)
:115+ Telephone no. (Deactivation)
 Morning Alarm : 116 (Activation), 117 (Cancellation)
 Dynamic Lock : 123-abcd-abcd (Registration)
:124-abcd-1 (Lock)
:124-abcd-3 (Open)
 Absent Subscriber (Abs)
 Caller Line Identification
 Hotline
 TELEPHONIC COMMUNICATION
Telephony is the branch of line
communication which deals with the
transmission of spoken message. Telephony
is the most widely used and common for
telecommunication.
1. TELEPHONE
2. TELEPHONE TRANSMITTER
3. TELEPHONE RECEIVER
4. SYSTEM FUNCTIONING
5. NETWORKS
 SUBSCRIBER LINE CONFIGURATION

SUBSCRIBER LINE CONFIGURATION is divided into two parts

:
 Indoor Part
 Telephone
 Distribution Point (D.P.) - 10/20 pair
 Cabinet
 Outdoor Part
 Main Distribution Frame (MDF)
 Switch Room
SWITCHING SYSTEMS
There are many switching systems used such as :
 MEC
 X BAR
 FETAX
 SPC
 ETB
 C-DOT
 OCB 283
 CDMA
 EWSD
 5ESS

FETAX, SPC, ETB, OCB 283 are based on FRANCE technology.

C-DOT is based on INDIAN technology.
CDMA used in mobiles is based on CHINESE technology.
EWSD is a SIEMENS make.
5ESS is an AT&T (Bell Lab. USA) make.
 5ESS SWITCH
“5ESS” stands for :
 5 : 5th generation product as assigned by LUCENT
TECHNOLOGY
 E : Electronic
 S : Switching
 S : System

The 5ESS switch is a digital exchange that can serve as a

local (lines), toll (trunks), tandem (lines and trunks) or
international gateway exchange depending upon the type of
switch. It can serve a small community with fewer than 100
subscribers or large metropolitan area more than 100,000
subscribers.

The 5ESS is a digital switching system with distributed processing.

5ESS ACCESS TANDEM SWITCH
 A high-capacity, high speed trunk switch that provides
communication links between multiple regions and
networks. It stores sufficient routing data to access a
particular switch in another service provider’s network and
vice-versa.
 The Tandem Switch is a high capacity, high speed switch
that connects geographically dispersed networks. Local
end office switches are linked to each other via access
tandem switches.
 Each access tandem switch aggregates voice and data
calls from several local switches, then connects to a
tandem switch in another area’s network to move calls
from one region to another.
 This multi-use, flexible switch eliminates the need for
each end office switch to store multitudes of routing
information, provides faster call transfer and results in cost
savings as well as gaining regulatory access charge
revenues.
5ESS SWITCH HARDWARE
The 5ESS Switch hardware is subdivided
into three major types of equipment
modules :
 Switching Module (SM)
It connects the customer.
 Communication Module (CM)
It provides a path for control and data messages.
 Administrative Module (AM)
It collects the call completion data for engineering
and billing.
MODULAR DISTRIBUTED DESIGN
FEATURES OF 5ESS SWITCH
 High Reliability
 Multiple Applications
 Modular Design
 Market Leadership
 5ESS Supports Wireless
 5ESS Switch Configurations
 BENEFITS OF 5ESS SWITCH
 The only media switch in the market today
providing wireless, wireline, voice and data
on a single platform.
 A high density switch, reducing floor space
requirements and power consumption.
 A high capacity switch allowing fewer layers
in the network providing network efficiency
and reduced operational costs
 #1 in reliability according to U.S. FCC
Automatic Reporting Management and
Information (ARMIS) Report
 Capable of evolving to the 7R/E Packet
Solutions.
 5ESS SWITCH APPLICATIONS
 Current applications supported by the system
are as follows :
 Local Exchange
 Toll Exchange
 Gateway Exchange
 OSPS (Operator Service Position System)
 ISDN (Integrated Services Digital Network)
 STP (Signaling Transfer Point)
 SSP (Services Switching Point or Action
Control Point)
 MSC (Mobile Switching Center or Wireless)
CALL PROCESSING
 ------------------------------------ 
Calling Subscriber Called Subscriber

Call handling is the processing of calls from calling

subscribers to the called subscribers.
A call processing may occur between following
types of communications systems:
 Public Switched Telephone Network (PSTN)
 Integrated Services Digital Network (ISDN)
 Global System for Mobile Communication (GSM)
 Intelligent Network (IN)
 Personal Handyphone System (PHS)
 STAGES OF CALL PROCESSING
FOR PSTN
Digit Dialing Screening Index Digit
Analysis Routing Charging
Termination

 Origination/Incoming
 Digit Collection
 Digit Analysis
 Carrier Selection
 Input and Output
 ROUTING
Routing is defined as the process of selecting the
correct circuit path for a message. It translates the
destination data received from digit analysis into the
physical port that leads to the dialed destination.

CHARGING
Charging is the function that assesses the cost of
the usage of switching capacity and that passes on
that assessment to the billing center.
Currently two charging methods can be
distinguished:
 Automatic Message Accounting (AMA)
 Multimetering (MM), also known as Periodic Pulse
Metering (PPM)