Smart Design-SBCS 1.5-Overview Presentation

Smart Design
SBCS 1.5 Solution
Smart Design – Wireless LAN 2.0 Cisco Confidential © 2008 Cisco Systems, Inc. All rights reserved. 1
Outline
 Introduction to Smart Designs
What business problem does it address?
What are Smart Designs and how they can help?
What is the Smart Design approach?
 SBCS 1.5 Solution Overview
Unified Communications Deployment Considerations
What is SBCS and what are the benefits?
SBCS Design Considerations
SBCS Basic and Advanced Capabilities
Solution Components
 Additional Information
Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
Small Business Challenges
Why should I care?
 Connect Employees and Offices

 Secure My Business
 Work From Anywhere
 Serve Customers Better
 Be More Productive
Successful companies focus on

strategies that enable them to Realize Full
anticipate changing business Potential of
Network Investment
realities
How Can A Network Help?
Smart Designs can help you connect and collaborate better—so you
can stay focused on your business.
 Reduce Costs
• One network and common
communication mechanism Branch
Office
across all business locations
• Easier to manage and
maintain
 Provide secure, remote
access WAN /
• Enable employees with Teleworker
Internet
secure access and tools to

Main
communicate effectively and Office
collaborate easily
Mobile
 Prepare for the future Worker
• Add new capabilities—as

needed, without expensive
upgrades
Smart Designs
Smart Designs are a set of network design recommendations from Cisco
for successful deployment of network capabilities, e.g.:
• Basic secure networking infrastructure
• Wireless LAN
• Unified communications
• Video and Storage
The Smart Designs concept:
• Systems design approach
• Modular concise design guidance
• Repeatable and validated designs for
End to end functionality
Margin of safety and performance
• Allows ease of use at various technical levels
• Flexible and adaptable designs
Smart Designs
Development Approach
 Builds on a Secure Network

Foundation as the core which
provides
– Common infrastructure
– Protection against intrusion and
threats
– Secure connectivity across all
business locations
Secure Network
Foundation  Adding new capabilities e.g.
(Firewall, Anti Virus, Wireless, Unified
Intrusion Protection, Communications, Video or
VPN, QoS)
Storage becomes much easier
– Investment protection
– Minimal disruption
 Additional productivity boosting

applications can be added – as
needed
Smart Designs Framework
SERVICES Break & Fix Remote Monitoring Desktop Support Managed Service
APPLICATIONS Website Email ACCT CRM/ERP DMS BI Backups PCI
DEVICES Servers Desktops Handheld Bar Code
SBCS Mobility Express Unified Wireless Network
Wireless
WLC-526 LAP/AP-521G 7921 WLC-526 LAP/AP-521G 7921 WLC-2100 AP-1x00 7921
UC Express IP Phones UC Business Edition

Unified
Communications IP IP IP
UC-520 CP-520 Communicator CUCME CUE IP Phones ConferenceCommunicator CUCMBE Unity Presence
Secure Network Foundation

Secure Network
Foundation CE-520 SR-520 ISR Series Catalyst Series IOS Firewall ASA 5505 IPSec VPN SSL VPN
Technologies
Business Main Office Branch Offices Teleworker Mobile Users

Locations
Smart Design Assets
Technical Presentation
20-30 slides
Solution Overview Solution Datasheet

2-3 pages 3-4 pages
Design Guide Implementation Guide Configuration Application Notes

30-40 pages 20-50 pages Reference 5-10 pages
10-20 pages
Peace of Mind for Partners
Mixed-vendors solutions Cisco Smart Designs

Solutions built with products With Cisco’s Smart Designs,
from different vendors partners can quickly provide
unnecessarily increase best-in-class networking
complexity, costs and risk for solutions that will grow with
the partners. their customers needs.
SBCS 1.5 Solution
Overview
21st Century Business Imperatives
New Work and Communications Model
Anytime,
Anywhere,
Speed and agility required Access and
to be competitive Availability
Continuity and Compliance Blurring of
Collaborative
no longer nice to haves Work and
Communities
Free Time
Innovation is a key driver of
business performance
Green business practices
are becoming mainstream Travel/
Built-in
Commuting
Resiliency and
Reduction
Compliance
Programs
Unified Communications
E-mail
Infrastructure
Security
Collaboration
Telephone
services
Calendar
Communications Audio
network conferencing
Instant
messaging
Voice
messaging
Mobility
Web Video
application conferencing
Building a more successful business
 Improve operational efficiency through collaboration

 Control costs
 Achieve a competitive edge
 Provide superior customer service
 Leverage the infrastructure investment
Makes the
communications
experience for
customers, partners,
vendors, and employees
more personal, efficient,
effective, and productive
Deployment Considerations
Unified
Unified
Communications
Communications
No Yes
> 64 Voice
Users?
No Deployment Yes
Preference –
Centralized? Up to 250 voice users
in <20 locations
where each office is
somewhat tightly
Up to 250 voice controlled by main
users in <20 office, and has
locations where frequent voice
each office communication with
Less than 64 operates mostly main office. Main
voice users independently office keeps all
including up to 10 with minimal business resources
Mobile and main office centralized on its
Teleworkers interaction premise.
SBCS CUCME * CUCMBE *
* Please Refer to UC 2.0 Solution

Unified Communications Solutions
Deployment considerations - Platform
Note: This overview focuses on SBCS (Smart Business Communications System) based solution.
SmartDesign – UC 2.0 addresses the solutions using Cisco Unified Communications Manager Express
(CUCME) and Cisco Unified Communications Manager – Business Edition (CUCMBE).
Cisco Smart Business Communications System
Purpose Built for Small Businesses
Best in Class Technology Solutions for Cisco Smart Business
Enterprise & Mid-Markets Communications System:
Purpose-built for SMB
Voice
Mobility
Switching
Routing
Network Data Center

Management
Security
Smart Business Communications Solution 1.5
Addressing the needs of the Small Business
 Affordable, complete system of voice,
data, video, and wireless networking
products
 Addresses the following business
challenges
• Connect employees and offices
• Work from anywhere
• Serve customers better
• Be more productive
 Easy to deploy and use
 Integrated with Business & Productivity
Applications
Note: For larger Unified Communications deployments (>64 Users) - please refer to the UC 2.0
solution.
Smart Business Communication System
Simple, Complete, Secure Communications for Small Businesses
Unified
Communications IP Phones Switching Wireless Security
ESW500 / CE520 AP500

Unified 500 Series 7900 & 500 Series SR520 Series
Series WLC 500
• 8 to 64 Voice Users • All Cisco Unified IP • Cisco Small • Autonomous APs or • Secure VPN, Wired
• Desktop & Phones supported Business Pro Unified Wireless and Wireless Access
Rackmount Models including new Cisco ESW500 switches Solution with Mobility
• Optional Integrated 500 Series phones – • Catalyst Express Express
WLAN AP on desktop SPA525G and 500 Series
models SoftPhones
Business & Productivity Applications

Cisco Smart Assist Features
Cisco Configuration Assistant
Cisco Monitor Director
Design Considerations
• Design Attributes • UC520
• VLAN Design • 802.1q Trunking
• SmartPort Roles • Spanning Tree
• Fast convergence using RSTP
• IP Addressing Scheme
• Import DNS Services
• DHCP and TFTP
• Overload NAT (PAT)
• NAT and PAT
• CoS Thresholds
• QoS • VLAN
• Dial Plan • ESW500 / CE520
• VPN • 802.1q Trunking
• WLAN • PoE (Power Over Ethernet)
• Factory default settings • SR520
• GUI based configuration • VLAN Interface
• Import DNS Services
• UC520 Built-in Capabilities
• Static NAT
• Smart Assist
• IP Phones
• DHCP and TFTP Servers
• SPA525G (Wireline / Wireless)
• NTP Server • Low cost entry-level phones
• Voice Gateway • 79xx series Phones
Solution Topology
• A tailored solution to help
Cisco Partners design and
deploy SBCS - effectively
• Modular Design guidance
for:
• Main Office
• Teleworker
• Mobile worker
• Wireless Deployment
• Standalone AP
• Controller based
• Leverages Factory Default
Capabilities
• Configurable using Cisco
Configuration Assistant
v2.0
Cisco Configuration Assistant (CCA)
Intuitive GUI Configuration for all SBCS Devices
• Interactive topology, front panel views
and GUI-based IOS upgrades.
• Wizard based Setup for Devices, Wireless and
Telephony
• Topology views, front panel views, Drag-n-drop
image upgrade, configuration backup, etc
• Voice: Complete pre / post installation “solution”
management
• Switching: Feature parity with Cisco Network
Assistant 5.0
• Security: Easy VPN Client/Server, NAT,
Firewall, Security Audit
• Wireless: MAC auth, multiple SSIDs, LEAP
and EAP Fast, PEAP, 802.11b/g, WEP
encryption
• Routing: DHCP server, DNS server, VLAN,
WAN port for external broadband connectivity
• Others: Teleworker, Auto Security, Auto Phone
assignment, SNMP, etc
VLAN Design
 Simplified VLAN architecture uses 2 VLANs for the solution

 Voice VLAN = 100
 Data VLAN = 1
 WLAN design is synchronized to use the same VLAN assignments
SmartPort Roles
SmartPort roles are feature templates based on the type of devices in the network. Use of
SmartPort roles in the configuration greatly simplifies the L2 switching, security and PoE for IP
phones and wireless access points in the network.
DHCP and TFTP
In SBCS 1.5 solution – the UC520 serves as both DHCP and TFTP Servers in the network.
IP Addressing Scheme
NAT and PAT
Quality of Service (QoS)
IPv4 Layer 3 Type of Service (ToS) is used for IP Precedence within the
network
Quality of Service (QoS) – Traffic Classes
For QoS assurance within the network – appropriate bandwidth is allocated for various types of
traffic. The same parameters are used in the configuration of SR520s when the network
supports teleworkers.
Design Considerations – Dial Plan
• Establish a clear dial plan for all extensions, services and access codes
• It is an important step in the design to establish a clear dial plan for the
entire network to include
• Extension numbering range for each location
• Access codes for (e.g. PSTN, Operator etc.)
• Extension numbers for
• Multi-level Auto Attendant with customized greetings
• Voice Mail Pilot
• Hunt / Blast Group Pilot
• Intercom and Paging
• Call Park and Pick-up
• Meet-me Conference
• All on-net extension dialing must be globally unique
• Avoid partial overlap of dial strings
• Avoid overlapping strings of different lengths
Please refer to the SBCS 1.5 Design and Implementation guides for details
VPN Connectivity & Remote worker
Easy VPN is used in this design for secure Remote worker connectivity
Voice Gateway Capability on UC520
UC520 is equipped with DSPs to provide the PSTN interconnection along with conferencing
and transcoding functionalities for the network.
Wireless LAN in Standalone mode
In the standalone mode of deployment - each Access Point operates as an autonomous

entity within the network
Wireless LAN in Controller based deployment
In the controller based deployment – the WLAN functionalities are coordinated through a
WLAN Controller (WLC526). – that results in :
 Dynamic RF management
 Centralized management of network security policies
 Secure Guest access
 Advanced support for user mobility and hand-off.
Design Considerations – CODEC choice and WAN BW
CODEC Type Approximate BW for each Voice Call

G.711 80 Kbps
G.729 24 Kbps
The voice sampling rate – as determined by the CODEC choice has a very
direct effect on the required WAN bandwidth. This is particularly important
when the WAN bandwidth is low. Constrained WAN bandwidth has highly
detrimental effect on the voice quality on inter-site or off-net calls.
Please use the calculator provided in

“Bandwidth calculation to optimize VoIP bandwidth on WAN” to
properly engineer the required WAN bandwidth.
Basic Capabilities
 Call Processing Capabilities  Messaging
– Calls from IP phone-to-IP phone, IP – Integrated Voice Mail - via Internet Mail
phone-to-PSTN, and PSTN-to-IP phone. Access Protocol (IMAP) integration and
VoiceView Express.
 Call Coverage Features
– Live Record and Live Reply
– Ensures that all user un-answered
– Holiday and Business Schedule
incoming calls are handled by
applications (e.g. Automated Attendant  IP Phone Features
(AA) or voice mail)
– Speed Dialing
– Call Blast and Hunt Groups
– Intercom
 Call Handling Features – Paging
– Call Hold – Music-on-Hold (MoH).
– Call Transfer  Analog Device Support Includes
– Call Park, Call Pick-up – Traditional analog telephones
– Call Block – FAX machines
– Adhoc and Meet-me Conference – Modems.
This is only a small sample of basic capabilities – please refer to the UC520 product
descriptions for the detailed list of supported features
Enhanced Capabilities
Call Processing
• Sophisticated system features including conferencing,
shared line appearance, intercom, paging, etc.
• Full-featured VoIP using H323 and SIP protocols
• PBX/Key System dial plan support
• FXS ports for FAX support
• CRM and Unified Call Connector support
Messaging
• Comprehensive voice mail with local storage
• Desktop messaging (IMAP e-mail client integration)
• VoiceView Express
• Auto Attendant
• Video Conferencing
• Cisco Unified Video Advantage (CUVA)
Cisco IP Communicator
Lower Costs Using Corporate Calling Capabilities
on the Road or Telecommuting
 Easy to use – exact
replica of Cisco IP desk
phone in software
 Use your office phone
from anywhere in the
world
 Connect via Internet and
Cisco VPN client
 Use Bluetooth or USB
headset
 Video Supported
 Non-intrusive pop-up for
new calls
Integrated Messaging
More Productivity With Visual Access to Voicemail

 Visual access to
voicemail from any
IMAP e-mail client
(Outlook)
 Prioritize, sort and
manage voicemail
by Caller ID
 Access voicemail
in WAV format
 No additional
software or licenses
 Save, forward
voicemail
 Voiceview Express:
access from XML
display
Business Application Integration
• Cisco Unified CallConnector
• for Microsoft Windows
• for Microsoft Dynamics CRM
• for Salesforce.com
• ARC Express Attendant Console
• IPcelerate IPsmart Suite
• The SkyStone Skype
• Dual-mode Cellular/802.11 p
For a complete list of available applications – please

refer to
http://www.cisco.com/web/partners/sell/smb/produc
Cisco Unified Call Connector
Presence QuickSearch Call Control Collaboration
CallConnector Client CallConnector Server  CallConnector Client

Tool bar for call control
Quick Directory/Status of Users (dial, answer, transfer,
Search to Presence, Corporate IM park, pickup)
Find Personal + Corporate
Status, dialing directory
Click to
Dial Screen pop on inbound
call with CLID/Name
from directory
Click to dial from toolbar
Click to
or highlight number from
Call Any
any application
Contact
Number  CallConnector
Office Server and
Mobility Server
Screen-
Pop Call Enhances client with
Notificatio Presence, corporate IM,
n single number reach,
dynamic call control
IPsmartSuite
IPsmartSuite application turns IP Phones into ‘smart’
business devices that are integrated into the fabric of
the small business operation
Support of Remote IP Phones
Enables employees to work from anywhere
Solution Components
Cisco Unified Communications 500 Series
 Telephone Call Processing

 Voice Mail and Automated Attendant
 Full portfolio of Cisco Unified IP phones to
meet small and medium business needs
8-16 User Desktop Models
 License based upgrades for growth as you
need it
 Full Voice over IP capability
 System level configuration and
management for all components of the
solution
 Solution includes switching, VPN, security,
24, 32, & 48 User Rack data routing and optional wireless LAN
Mount
Simple, Secure, Complete

ESW500 and Catalyst Express 520 Series Switches
• High performance to support all business
applications
ESW500 • Power over Ethernet avoids re-wiring costs and
provides more placement options
• Robust integrated security keeps unwanted

Small Business Pro users out of the network
Series
• Default configurations for easy connection to
Cisco Unified Communications 500 Series
• Cisco Configuration Assistant simplifies

deployment, management, and troubleshooting
CE520
• Cisco quality and purpose built for the SMB
customer
24 Port Rack Mount • Limited Lifetime Warranty and free Cisco
Form Factor IOS® Software updates protect your investment
Please refer to ESW500 and Catalyst Express 520 product descriptions for details
Cisco 520 Secure Router
Security
 Complements and supports Cisco® Small
Business Communications System (SBCS)
 Offers stateful packet inspection firewall (SPI)
 Offers intrusion prevention system (IPS)
 Provides application inspection and control
SR520 Connectivity
 Supports static routing and dynamic
routing protocols
 Offers quality of service (QoS)
 Provides secure connectivity with
site-to-site VPN and Cisco Easy VPN
 Offers optional secure 802.11b/g wireless
 Provides 4-port 10/100 managed switch with
VLAN support
Ease of Use
 Offers simple deployment, management, and
troubleshooting with Cisco Configuration
SR520W Assistant
Wireless AP and Mobility Controller
• Characteristics
• Standalone or Controller-based modes
• Field upgradeable
• Features
• Single radio 802.11b/g
• Business-class security
• Simultaneous air monitoring / traffic delivery
Cisco 521 AP • Lightweight with several mounting options
• Characteristics
• Central management / mobility services
• Up to 6 access points per controller
• Up to 2 controllers per network
• Features
• Manages users, APs and policies
• Automates radio resource management
Cisco 526 Mobility
Controller • Secure guest access
• Voice over Wi-Fi ready
All Cisco Unified IP Phones Are Supported
Cisco IP Phone 7931G Cisco IP Phone 7906G Cisco IP Phone 7961 Cisco IP Phone 797x
• Key System • Basic Business Phone • Ideal Knowledge • Executive Business

Replacement • Pixel Display Worker Phone Phone
• 24 Programmable • Single Line • Large Pixel Display • Color Display with
line/feature buttons • Four Dynamic “Soft with Six Lines Touchscreen
• 4-way LEDs for Keys” • Four Dynamic “Soft • Large Pixel Display
call/line state • Cisco IP Phone 7912G Keys” with Eight Lines
• Backlight display has Integrated • Built-in Headset Port • Five Dynamic “Soft
• 4 Programmable Ethernet Switch • High-quality Speaker Keys”
Softkeys Phone • High-quality Speaker
• Hold, Transfer, Redial • Integrated Ethernet Phone
Buttons Switch • Integrated Ethernet
• Speakerphone & Mute Switch
• 10/100 Switch port for
PC behind phone.
Cisco’s full Portfolio of Unified IP Phones are supported including Cisco Unified IP
Communicator (Softphone) and Wireless Unified IP Phones are also supported
Additional Cisco Unified IP Phones
Cisco Unified Video Cisco Unified Wireless Cisco Unified IP Cisco Unified IP
Advantage IP Phone 7921G Conference Station Communicator
7936
• Cisco Unified IP • 802.11a, b, and g • Ideal conference room • IP SoftPhone

Phone 7985 integrated supported wireless IP IP phone • Feature parity with
video phone phone • Full-duplex operation Cisco Unified IP
• Camera, LCD screen, • Built-in speakerphone • Integrated keypad phones
speaker, keypad, and capabilities • 360-degree room • Non-intrusive
a handset in one easy- • Dedicated mute and coverage notification
to-use unit. volume keys • Single cable design • Quick answering
• 100 hours standby • External Microphone short-cuts
• Cisco Unified Video time or 12 hours talk Options • Drag-drop dialing and
Advantage Camera time copy-and-paste
• Enable real-time, ad- • Diversity antenna for dialing
hoc video better RF coverage • IP Phone services
conferencing to any IP • Color high res display support (XML)
phone and PC • Unified Video
Advantage 2.0
Cisco’s full Portfolio of Unified IP Phones are supported including Cisco Unified IP
Communicator (SoftPhone) and Wireless Unified IP Phones are also supported
Cisco Unified IP Phone 500 Series
NEW SPA525G Cisco IP Phone

• 5 Line IP Phone with color display
• Operates on both wired and wireless modes
SPA525G
• Bluetooth headset connectivity
• Multimedia support for MP3s, digital photos,
and RSS feeds
Target Markets: SP Managed Services • Supports both SIP or SPCP Protocols
Commercial, Enterprise • Integration with productivity-enhancing
features, including VoiceView Express and
Cisco XML Applications
Entry-Level IP Phone Options

• CP-521SG- 1-line with up to 2 call
appearances
• CP-524SG - 4-line with up to 8 call
appearances
CP-521SG CP-524SG
Cisco Solves Business Challenges
Partners Cisco Brand
Experience
Technology & Service
Products Support
Cisco Capital
Additional Information
Available Design Resources
Link
SBCS 1.5 Solution Profile http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT
SBCS 1.5 Solution Datasheet http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT
SBCS 1.5 Overview Presentation http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT
SBCS 1.5 - Design Guide http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT
SBCS 1.5 – Implementation Guide http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT
SBCS 1.5 – Application Note http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT

(Adding Remote Workers)
SBCS 1.5 – Application Note http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT
(Adding Wireless LAN)
For UC 2.0 design resources – please refer to

www.cisco.com/go/partner/smartdesigns
Smart Designs – Resources
www.cisco.com/go/partner/smartdesigns
 All Smart Design

resources can be
accessed at -
Smart Designs web page
.
 Additional supporting
resources on
deployment
methodology and
lifecycle services are
available in
Steps to Success

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Smart Design

SBCS 1.5 Solution

 Connect Employees and Offices

Successful companies focus on

secure access and tools to

• Add new capabilities—as

 Builds on a Secure Network

 Additional productivity boosting

APPLICATIONS Website Email ACCT CRM/ERP DMS BI Backups PCI

DEVICES Servers Desktops Handheld Bar Code

SBCS Mobility Express Unified Wireless Network

UC Express IP Phones UC Business Edition

Secure Network Foundation

Business Main Office Branch Offices Teleworker Mobile Users

Solution Overview Solution Datasheet

Design Guide Implementation Guide Configuration Application Notes

Mixed-vendors solutions Cisco Smart Designs

New Work and Communications Model

 Improve operational efficiency through collaboration

SBCS CUCME * CUCMBE *

* Please Refer to UC 2.0 Solution

Network Data Center

ESW500 / CE520 AP500

Business & Productivity Applications

 Simplified VLAN architecture uses 2 VLANs for the solution

In the standalone mode of deployment - each Access Point operates as an autonomous

CODEC Type Approximate BW for each Voice Call

Please use the calculator provided in

More Productivity With Visual Access to Voicemail

For a complete list of available applications – please

CallConnector Client CallConnector Server  CallConnector Client

Enables employees to work from anywhere

 Telephone Call Processing

Simple, Secure, Complete

• Robust integrated security keeps unwanted

• Cisco Configuration Assistant simplifies

• Key System • Basic Business Phone • Ideal Knowledge • Executive Business

• Cisco Unified IP • 802.11a, b, and g • Ideal conference room • IP SoftPhone

NEW SPA525G Cisco IP Phone

Entry-Level IP Phone Options

SBCS 1.5 Solution Profile http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT

SBCS 1.5 Solution Datasheet http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT

SBCS 1.5 Overview Presentation http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT

SBCS 1.5 - Design Guide http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT

SBCS 1.5 – Implementation Guide http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT

SBCS 1.5 – Application Note http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT

For UC 2.0 design resources – please refer to

 All Smart Design

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