USE OF TOOLS, EQUIPMENT AND

PARAPHERNALIA
IN FRONT OFFICES
Adiel Ravanera
CED 11-301A
THE FRONT OFFICE USES NUMBER OF
EQUIPMENT, TOOLS AND PARAPHERNALIA
FOR EFFECTIVE FUNCTIONING AND
PROVISION OF SERVICES TO THE GUEST.
THE IMPORTANT EQUIPMENT
AND THEIR USES ARE AS
FOLLOWS
 FRONT OFFICE EQUIPMENT

Room rack – used for registration records,

are inserted to serve as room rack slips.
Front desk agents use this equipment and
information to match available rooms with
guest needs during the registration process.

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 FRONT OFFICE EQUIPMENT

Key rack – the key rack is an array of

numbered compartments used to store
guestroom keys.

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 FRONT OFFICE EQUIPMENT

Information rack – An information rack is an

index of in-house guests by both last name
and room number.

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 FRONT OFFICE EQUIPMENT

Folio trays – a bucket where the guest folios

are stored and arranged by guestroom
numbers.

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 FRONT OFFICE EQUIPMENT

Account posting machine – An electro-

mechanical machine is used to post, monitor
and balance charges and credits to guest
accounts

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 FRONT OFFICE EQUIPMENT

Voucher rack – it is a container for storing

vouchers for future reference and
verification during the night audit.

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 FRONT OFFICE EQUIPMENT

Cash register – used to record to cash

transactions and maintain cash balances

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 FRONT OFFICE EQUIPMENT

Telephone equipment – telephone

equipment consists of call accounting
systems, automatic call dispensing,
telephone / room status system, fax
machine and call detection

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 FRONT OFFICE EQUIPMENT

Credit card imprinter – Imprinter presses a

credit card voucher against a guest’s credit
card.

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 FRONT OFFICE EQUIPMENT

Magnetic strip reader – a magnetic strip

reader, reads data magnetically encoded
and stored on the magnetic tape strip on
credit card

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 FRONT OFFICE EQUIPMENT

Time stamp – Time stamp recording is

important for establishment of chronology of
events.

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 FRONT OFFICE EQUIPMENT

Security Monitor – CCTV cameras for

security personnel to monitor certain areas
of hotel

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 FRONT OFFICE EQUIPMENT

Wake-up devices – used by telephone

operators to place wakeup calls.

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 FRONT OFFICE EQUIPMENT

Multi-zone clock – indicators of the time at

different time zones across the world.

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 FRONT OFFICE EQUIPMENT

Wi-fi ticket – provides user id and password

to guest access the internet facility of the
hotel.

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FRONT OFFICE TOOLS

Reception Desk -The place in public and

company buildings where
a receptionist presides, typically located in
the front entrance of a building just inside
the door. At a reception desk you may ask
how to gain access to different parts of the
building.

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FRONT OFFICE TOOLS

Filing Cabinet - A filing cabinet (or

sometimes file cabinet in American English)
is a piece of office furniture usually used to
store paper documents in file folders. In the
simplest context, it is an enclosure for
drawers in which items are stored.

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FRONT OFFICE TOOLS

Safety Deposit Box - Safe deposit boxes are

used to keep valuables, important
documents, and sentimental keepsakes
protected.

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 FRONT OFFICE PARAPHERNALIA

Reservation Form - Reservation form is

primarily used by reservation department or
by the hotel sales team to write down
the booking details over phone or when they
go for a sales call on client site.

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 FRONT OFFICE PARAPHERNALIA

Message Slip - A Message Slip should be

filled out completely and the complete
details, name and contact details of the
visitor/caller should be noted so that the
guest can be informed of the same. This
prompts the guest that there is
a message for him and he may call the front
desk to receive it.

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 FRONT OFFICE PARAPHERNALIA

Pen - A pen is a common writing instrument

used to apply ink to a surface, usually paper,
for writing or drawing.

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 FRONT OFFICE PARAPHERNALIA

Cash receipt – are paid outs are expenses

made by the hotel on behalf of the guest and
the same is later charged to the Guest room
account or Invoice .E.g.:- Doctor fees paid ,
Medicines purchased , Cash against Credit
card , Stamp / Postal charges etc.

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 FRONT OFFICE PARAPHERNALIA

Guest Folio - is considered as the master bill

in the hotel which is also known
as Guest Account Card. A guest
folio contains all transactions of both cash
and credit occurred by each resident guests.

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 FRONT OFFICE PARAPHERNALIA

Log Book - Systematic daily or

hourly record of activities, events, and/or
occurrences. Log book is an
important record maintained for each vehicle
regarding its history, capital cost, capacity,
maintenance and running details etc.

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 FRONT OFFICE PARAPHERNALIA

Key card - A keycard lock is a lock operated

by a keycard, a flat, rectangular
plastic card with identical dimensions to that
of a credit card or American and EU driver's
license. Keycards are frequently used
in hotels as an alternative to
mechanical keys.

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 THANK YOU

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