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Omni-Channel - Nykaa
As one of Nykaa's six pillars, the content they provide has always been the
key differentiator between there brand and many others in the e-commerce
space. And that's because they have made a concerted, 360-degree effort to
integrate advice in a way that it forms the very DNA of their website.
Buying Experience
A guided buying experience for the beauty
shopper
Strong Community
A coveted community of beauty experts and
influencers in India
Omni Channel
Customers need various touch points before
they make a purchase. We provide a seamless
shopping experience across all channels
The
E-commerce
Market In India
E-commerce: Ever Growing
INDIAN E-COMMERCE E-COMMERCE USERS INDIAN BEAUTY AND
MARKET (IN MN) HYGIENE MARKET
(USD BN) (USD BN)
Industry
119 Femal 17
expected to
e Male grow at
11% CAGR
Industry 200 2015-2025
expected to
grow at 3.8X
38% 450 10
CAGR 2015-
53
2025 1.5x
298
23
24 1500
Products Per Avg Order
Min Value
8 Orders A Year
From Repeat Customers
Business Construct
69%
0%
1%
2% 5%
2% 47%
13% Make Up
Skin
Hair
Appliances
8%
NCR
Mumbai
Bangalore
46%
Kolkata
11% Hyderabad
Pune
Chennai
Others
8%
5%
3% 3% 4%
Sales by Geography
Android 46%
iOS 20%
Desktop 17%
Mobile 17%
Our Luxe Business
14 2300
Avg Order
% Revenue
Value
45+ 30
Contribution
Brands
%
From Non
Metro Cities
We Sell Beauty To All
ADVICE SEEKERS MULTI TASKERS
19-25 years olds 27-45 years old
Needs all the advice she can get Too much to do, too little time
Reads blogs, comfortable with technology and Confident working woman, knows what she
shops online wants
Values Nykaa social community and advice Values Nykaa for ease of shopping
Extremely style and beauty conscious Incredibly stylish and brand conscious
Spends time on site browsing new Travels frequently and exposed to international
brands/products. brands
Values Nykaa for premium brands and Values Nykaa for wide range of premium and
product offering prestige brands
Nykaa-
A 360 Degree
Beauty Experience
Omnichannel retail is a business model in which all existing
channels become completely integrated to offer customers a
seamless shopping experience.
Channel
their shopping process, starting their search at a channel and
finish the purchase in another one. They are given chances to
create their own preferable shopping routines, which seems to
be more attractive to a new generation of consumers in the 21st
century.
Intro.
It’s noteworthy that omnichannel retail approach can be
adopted simultaneously in sales channels, inventory
management, and marketing strategy
Channel
content for the beauty
Combining the latest trends
consumer
from the beauty world with
new business ideas
Footprin Video
Inspiring original visual
On-ground
In store activations with Nykaa
t
narratives best suited for Luxe properties & other
storytelling engagement events
Website &
App Buying Assistance Tools
We’re constantly optimising our website to provide a customized
consumer experience
Try it On
A beauty tool which lets customers try on different shades in our makeup range.
Options for different skin types are also available in this tool
Personalized widget
A personal tool for every shopper to save recently viewed products
Routine finder
A tool which recommends personalised products as per your daily routine
Website &
App Recommendations
Educate the customers about their products to help them make informed decisions
WEB ENGAGE SUBSCRIPTION/
Reach a highly relevant customer REPLENISHMENT
base with an on-site communication Encourage repeat customers through
tool which is done using real time replenishment emails or our
targeting subscribe and save feature
3.3M+ 1.13M+
25K+ 1.8M+
Social Highly Engaged
We produce
45+
Monthly Videos
14Million+
Monthly Video Views
Influencers
Think,
Learn,
Collaborat
e makeup
Network of
artists, fashion and beauty
bloggers and mini
celebrities
60+ influencers
10Million+ reach
On-ground
Nykaa Store Experience
2 store
formats
Luxe On Trend
• Best of luxury and • Deliver 1000 ‘on trend’
prestige brands products across 100
brands, curated based on
• Large stores in affluent online bestsellers.
neighbourhoods
• Smaller stores with metro,
tier -1,2&3 presence
• Brand-wise displays
2016-17 Chennai
14 more
On-ground
Nykaa Beauty Bar
A collaborative event every quarter
So just to add, the Nykaa business is complicated and as their Core and their Philosophy they
wanted to do most of it in-house. So the key was to also have a partner who can traverse the
entire breadth of the offering that Nykaa has. But even through the customers' experience
think of how they are managing the RTO's across the board because they do the warehousing
to the customer experience all had to be managed internally.
#NFBA2017
Radio coverage across trended in India at Live Event Engagement on
Mumbai, Delhi and No.4 for 4 hours FB by Femina
Improvised Print Ads Bangalore Post Event – Celeb looks Decoded
on 5th Feb,2017
Nykaa
As
A
Brand
Partne
r
Advertising Services
We deliver awareness with reach and engagement. For brands that are looking for pure
business metrics, we can deliver specific targeting and tools to drive revenue.
Email Marketing
Fully integrated email strategies to attract
more customers
Awards
The Most Innovative E-Commerce Company at eTales Awards
2015
2017 40th rank in Yourstory’s ranking of 100 startups with gravity defying momentum