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Internal Assessment 3
MindRead
(On the job; observations OR mentoring etc)
3 sessions
Step 4: Time & Duration of the Training
The time spent in the training has also to be
planned in order to ensure that the training is not
too long or too short but just efficient enough to
meet the cost as well as benefits needed. Also it
should be conducted during the off season time so
that the sales are not negatively affected due to the
training.
This will be decided as per the KSA’s and the time
taken to training and other criterion.
Action Plan
Total time : 10 days
Total no. of sessions : 14
Duration of each session : 1.25 hrs with a 15 mins. break
3 sessions p/day (inclusive of 1 feedback & doubt session)
• Day 1: Introduction and orientation
• Day 2 to 4: Sessions on customer interaction &
communication tools.
• Day 5: 1 session on customer interaction &
training evaluation test.
• Day 6 to 8: Sessions on product knowledge
and customer psychology.
• Day 9 & 10: Training Evaluation Tests
Step 5 : Tools & techniques
• Orientation
• Lectures/classroom sessions
(Guest lectures/Presentations/media tools
etc.)
• Demonstrations
• Role play/Simulation
• On the job training
• E-Learning
• Mentoring
Testing Tools
• Case study solutions
• Role plays
• Questionnaires
• Observations
Any Questions?