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Work shop on Dotsoft

Conducted by
Coregroup % CGM Telecom,
AP Circle,Hyderabad

At
RTTC Hyderabad
(29/08/2005 to 31/08/2005)

BSNL Portal
Commercial - Newlines

BSNL Portal
Plan Deposit “C” configuration

Configuration of customer oriented plan deposit for the


single main plan

 SSA‟s can configure the plan deposits as per their


requirement

This has been extended to offline waitlist/advice note also

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Broad Band Along with NPC
Application
 BroadBand Facility added in the NPC Application

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Portal NPC Application Entry

 NPC Application entry through BSNL Portal

 Application entry by Individual or By an RSDP Operator

 Online Enquiry of the application/advice note status

 Nearest Phone no and std code is mandatory

 Plans enabled for portal application

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Defaulters Audit at
Outdoor
Defaulters Auditing at Outdoor

 Display the List of Defaulters available in Pillar No/DP No

 Options of AEOD will be stored in the Tables after viewing the LOV

 Integrated FRS must be implemented

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Phone On Phone
 Centralized Phone On Phone facility

 Enable this facility through checks parameters(NPCP,23)

 New POP role created and Sub routing is enabled also

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NPC Advice note Escalation
 New procedure is developed to generate and escalate the PG
mails for NPC advice notes

 If the pending days exceeds the threshold defined in


PG_config, then a PG mail is sent to the user where the PG
is pending . If the pending days exceed the next threshold this
will be escalated to the Superior of the user

 Configure the pending days in Pg_config master

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Signature Scanning
•Implementation of paperless commercial(signature scanning) in
dotsoft using the external lobs

•External lobs will support the multiple file formats like TIFF,JPEG etc.

•Files can be scattered among the folders and servers . Only the
pointer of the external os file will be available in DB

•Centralized /De-centralized scanning implementation

•New form for Converting the Long Raw (file saved in the DB) to the
external file

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Formatted Address Entry
 Why Formatted Address Entry.

 Helps in directory enquiry, generating address


based reports, identifying TNF areas etc.

 A call form is designed for entering address in


standard format. And it will be called by all the
dotsoft modules where ever address entry is
required.

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Formatted Address Entry
 A Master form is designed to key in District,
main_locality, sub_locality, Pin code of the
concerned SSA.

 One report and updation module for taking list of


all the addresses of applications which are having
NEWLOCATION in their address fields.

 A module for correcting existing working lines


installation addresses to standard format.

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Agent/Marketing Code in application
entry forms

 Agent Code in Application Entry Forms.

 Three master forms to store Agent


information.

 Validation of Agent Code.

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Configuration of Agent code
 Storing of Agent Information.

 Unique mktg_usercode will be generated for each


Agent.

 And for each mktg_usercode the allowed services


are to be configured.

 Mktg_usercode is a 10-digit code.


<User Type><MktgCode><Circle><SSA><Number>

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Intermediate remarks in OD

 Provision is given in the field modules for


inserting/viewing Intermediate remarks for the
selected work_order_no.

 Intermediate remarks will be displayed along


with Usercode, Remarks Date, Stage for the
selected work_order_no.

 Provision is given in enquiry module to view


the remarks.

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ISDN New Lines
ISDN Application.

•Formatted address in all the ISDN applications.


•Email address
•Agent code
•Contact phone number
•No of MSNs required.
•Demand note details display has been provided.
•Check for ISDN free phone only for ISDNBR
connection

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ISDN New Lines
•For free ISDN BR Connection which is against PSTN,
check for the bill above 10000 has been made
flexible.

•New category codes have been added


ISDNPR-I
ISDNPR-S

•Flexibility in the collection of ISDN Deposits at the


time of application.

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ISDN New Lines
•Checks and Parameters

Advance Rental
ACTIVITY_CODE = ‘NPCN’
ACTIVITY_CHECK_NO = 21
PARAMETER
CHECK_VALID =Y
CHECK_DESC = Collecting Advance rental at application stage
PARAMETER_CHAR

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ISDN New Lines
•Checks and Parameters

Installation Charges
ACTIVITY_CODE = ‘NPCN’
ACTIVITY_CHECK_NO = 22
PARAMETER
CHECK_VALID =Y
CHECK_DESC = Collecting Inst charges at application stage
PARAMETER_CHAR

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ISDN New Lines
•Flexible and easy ISDN Deposit plan configuration
has been provided.

•Casual and Temporary applications have been


modified to support ISDN PR connection.

•Advice Note Generation.(Sub phone allotment)


1) Manual allotment
2) system allotment

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ISDN New Lines
•All the ISDN Modules are modified to show the
allotted sub phone numbers details.

•ISDN Outdoor
whether any additional equipment or resources
are utilized after 3Km.
distance from exchange to subscriber premises.

These two are to calculate ADBLA

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Commercial Working Lines

BSNL Portal
BroadBand
• Broadband Provision

• Broadband Disconnection

• Broadband Shift

• Temporary disconnection/reconnection

• Closure of Bfone with Broadband

•Plan Change
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BroadBand Provision
• Implemented with flow code CMOA

• Request registration with new activity code FAPBB

• Captures Email Id, contact no of the sub.

• Captures basic options of broadband

• Preview the demand note amount

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BroadBand Provision
• Request approval by CO WL

• Billable or payable D/N option

• CO can modify the details if necessary

• AE OD will provide the Modem.

• Sub can change modem option / installation option

• AE MD will allot Dslam in/out


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BroadBand Provision
• At NIB all plan info will be displayed

• Creates Email Ids (modification is allowed)

• Allots account no

• AE NIB will complete A/N

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BroadBand Disconnection
• Implemented with flow code CMOA

• Request registration with new activity code FADBB

• Verifies with existing connection.

• AE MD removes the Dslam

• AE OD recovers modem if it is by dept.

• Considers min hire period


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BroadBand Shift
• Request registration with activity SFT

• Request Approval generates closure and


reconnection A/Ns

• Shift closure A/N will be routed to NIB after OD for


disconnection of Broadband.

• Instrument/modem recovered is entered by AE OD

• Flow code for shift closure A/N is CIMOAT


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BroadBand Shift
• Shift reconnection will not go to NIB

• Captures the broadband feasibility at the outdoor.

• After completion of shift reconnection, request for


broadband disconnection or reconnection (BBDSR)
will be generated.

• BBDSR request can be approved in Other request


Approval module.

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Temp Disconnection/
Reconnection
• Disconnection/Reconnection module can be
accessed from Advice note (Internet) module

• Disconnect broadband after OG of Bfone is


disconnected.

• Reconnect broadband after AO orders the


reconnection

• Disconnection/Reconnection of broadband is done


by AE NIB
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Closure of Bfone with
Broadband
• Closure/All India Closure of Bfone with Broadband.

• No change in the activity codes.

• After Indoor the A/N moves to NIB for Broadband


closure.

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Other Changes
• A/N pre printing process made into stored
procedure.

• Captures the reasons for voluntary closures of


Bfone

• New plans for WEDOT subscribers.

• Conversion of DEL to VPT

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Other Changes
• Conversion from PCLPV to PCCCV.

• Multiple Deposit plans against the main plan.

• Change of exchange Type supports level wise.

• Escalation of PG mails.

•New activities like TFRT,SFC, CHGID etc in WILL_ID

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Class code conversion PCLPV to PCCCV

 Activity_code is 'CONPT', Flow code is 'COIT'.

 Net outstandings, deposits will be prompted.

 At outdoor departmental instrument will be


recovered.

 At indoor CMR will be posted.

 At testdesk record is posted into


customer_conversions_cmr for supplementary bill
generation.
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ISDN Working Lines
•Blocked the non ISDN advice notes coming in the
ISDN advice notes.

•CMR for Proportionate billing ( Plan Conversion)

•Details of ISDN sub phones display is provided in all


the working lines advice note.

•New activities are included.


conversion of class code
change of indicator

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WLL Phones
• Instalments facility in case of ARD provided for
Mobile connections

• Implemented rationalisation of deposit plans incase


WLL FIXED Phones (except giving instalments).

• Sub Routing for Land Line to TNF conversion.

• Sub Routing for work order generation.

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WLL Phones
• Extended Special Plans WM100 and WM799 for
Mobile.

• All Basic Plans extended to WLL Fixed Phones.

• All the Latest Plan features applicable to Land Line


connection extended to WLL TNF cases.

• Third party signature scanning extended to WLL.

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WLL Phones
• Provision for entering Marketing User Code.

•System Advice Note Completion Module.

• WLL PT TNF.

• WLL FRS.

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Security features in Dotsoft
 Blocking of User access to Dotsoft menu if user
password violating password rules.

 Allotment of Dynamic Roles at the time of login


through Dotsoft Menu as a security
measure(Blocking of SQL ACCESS to DOTSOFT
MENU users and all Dotsoft Modules will work only
through DOTSOFT Menu.)

 Blocking of user access from unauthorized IP


address.

Dotsoft
Security features in Dotsoft
 Restricting SQL access with
product_user_profile.

 Provision for profile creation/allotment

 Enabling log in triggers to block unauthorized


module Developers other than DBA.

 Designed security policy for oracle DBMS and


placed on Dotsoft site.

Dotsoft
Directory Enquiry

BSNL Portal
Introduction

• Existing DQ in dotsoft is not having the


features like Query on Old Phone and
Query on Address etc.

•As the un formatted text like address, customer


name is being stored in the database ,When you the
query with „%like%‟ clause it will take full table scan
which is performance hurdle to the OLTP systems.

• New Directory Enquiry Module have been


developed by using the oracle text based indexes
CTXCAT
Dotsoft
Features of CTXCAT indexes

• The CTXCAT indextype is well-suited


for indexing un formatted text .
This type of index can give better
structured query performance

•The CTXCAT indexes take more disk space


and creation time than the normal
b-tree index. But it will give better
query performance

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Features of CTXCAT indexes
• A CTXCAT index is transactional. When you
perform DML (inserts, updates, and deletes) on the
base table, Oracle automatically synchronizes the
index.

•Indexing will be done on the words separated by


whitespace in the CTXCAT indexed text field

•We can query by word or part of the word also

•CTXCAT also supports Logical AND , OR NOT and


" " (quoted phrases ) also

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Features of New DQ
Query types

• Query on Phone no

• Query on Old Phone no

• Query on Customer name


(You can query even you know the part of the name)

•Query on Address
(You can query even you know the part of the add)

•Query on Special services (on class code)

•Query on Organization
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Features of New D Q
• All changes in the working lines
(shifts,transfers,conversions etc.) will automatically
get updated in DQ automatically through DBMS Jobs

• Old phone no updation in DQ is automatic when ever


number changes in the working lines

•Addition of Sub customer entry is available


(i.e one phone can have multiple DQ names)

• Provision for Updating the DQ details like Designation,


Organization, Department etc
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Features of New D Q

•Provision for Adding of the Customer name, Address


for Directory Printing

•Centralized DQ can be implemented


where ever VPD is implemented

•Blocking of Unlisted Numbers

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TRUNKS

BSNL Portal
ATB
• What is ATB ?

• ATB for Internaltional Calls

• New module for transfering the atb text file into


ATB_trunk table

• ATB processing

• Consider the ISDN sub phone while processing


Reverse Call Charges in
Trunks/OCS
• Reverse call charging enabled in trunks
and Overseas calls
• New call code RC added in Call Code
Master
• When call type is RC then from number
and to number will be swapped
TRA

BSNL Portal
Topics
• All Local PTs: No service tax

•Rounding Lcc amount for commission calculation

•Merging unadd phones pts with unadd phones

•Ptcbr, mingcanc module changes

•PT supplementary Bill for PCLPV conversions to


PCCCV
•Waival of Min. Guarantee amount for RCLNP
during scheme period

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Disconnections
Disconnection Process

• Option to fix threshold amount separately for


Urban, Rural exchanges

• Recording of the disconnection process date

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Disconnections
Disconnection by AO

 Separate disconnection options for VPTS, Local


PTs, STD PTs, All PTs .

Reconnection by AO

 “Reconnect all Paid” action is synchronized with


receipt cancellations
 Manually ordered disconnections should not be
reconnected with “Reconnect all Paid button”.

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Disconnections

• Disconnection at Indoor
 Broadband/DIAS Disconnections
 O/G and I/C disconnection for PTs atonce

• Reconnection at Indoor
 Broadband Reconnections

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Bill Process (Normal Phones)
• Discount calculation on total_abf instead of
lcc_amount

• Calculation of Cess on Service Tax

• Broadband billing

• Display unbilled Trunk/PG/OS calls information

• Broadband rental calculation changed from


advance to arrears

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Capacity Based Rental
(Normal Phones)
• Capacity Rental Module is designed

• Rent Master is linked with capacity based rentals

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Payment Process
• Reconnection/Disconnections w.r.t. Online payment
receipts cancellation

• Provision of Online Payment Process to all online-


payment clerks by default with configuration check

• Posting of Cess into ledger posting

• Discount calculation on total_abf instead of


lcc_amount

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Payment Process
• Pre-process provision for eSeva payments

• Enabling New Lines Demand Notes in Portal


Payments Process

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CMRPOST
• This Module is enriched with facilities like

1. Report Attached.

2. Supports WLL MSC

3 . Log Available.

4 . Mail.

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CBR

• This Module is enhanced with the facility of

1) Multiple Cancellation .

2) More details in Cancelled Bills Breakup

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MISCBLEQ

A new Module is developed to query All


miscellaneous activities like

• Cancellations
• Disputes
• Installments
• Write offs

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BBUSGCHG
• New Module is developed to calculate the volume
charges of Broadband Customers.

• Takes care of OLD TARIFF (upto 15/08/05)

• Suits the NEW TARIFF ( from 16/08/05)

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TRSUBRT
Now This Module

1 ) Added Subrouting to new Forms

2 ) Barred subrouting for some existing forms.

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SUPBILL
• A new Feature is incorporated in this
Module.
• Supp Bill For R/U and U/R conversions

• For Normal Phones and ISDN Phones.

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BUGFIX
Bug Fixes in the Following modules

1. REFRAISE

2. BILLDUP

3 . WRITEOFF.

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Franchised STD PT
(Telegrams)
• Telegraph offices

• Franchised STD PT entry module

• Franchised STD PT amounts entry module

•Franchised STD PT amounts process module

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PTCBR Changes
Changes due to partial mayment followed by
balance full cancellation with approval

Introduced Tax charges and removed ref. to


stax--location code

Os comm bill canc. and debit raised (bug


cleared)

ER tax : bug cleared

ABF component canc. set exclusively for Z bills.

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Telegraphic Traffic through
STDPT franchisee
Telegraphic Traffic through STDPT franchisee

Telegraphic offices
Tg. Office connected Franchisee centres
Tg. Traffic on Franchisee centres
Tg. enquiry
Billing

Dotsoft
Portal Payments
(Using MViews)
Contents

•Introduction

•Servers Setup

•SSA Dotsoft Server

•SSA Integrated Server

•Portal Server

•Online Portal Payment Processing

Dotsoft
Portal Payments
(Using MViews)

Introduction

Online Portal payments are implemented


using the oracle9i Materialized views
concept.

Materialized view is a database object that


contains the results of a query. They are
local copies of data located remotely.

Dotsoft
Portal Payments
(Using MViews)

• Servers Setup

Different servers involved in the portal online payment issue are.

1) SSA Dotsoft Server

2) SSA Integrated Server (Dotsoft Dev.Centre Server)

3) Portal Server

Dotsoft
Portal Payments
(Using MViews)
SSA integrated server:

One server is located in the dotsoft lab, named as SSA integrated


server. It behaves as an intermediate server, which is connected
to all the SSAs of dotsoft servers through DB links at one end,
and other end it is connected to portal BIZTALK server. For each
SSA, one table space has to be created. The number of users
required for each SSA in the SSA integrated server is 3. The
required commercial and TRA data from the SSA Dotsoft servers
will be refreshed daily at mid night. Data available in the SSA
Integrated server will be used for portal payments and MIS
report.
Ex: TRPPAY. (<SSACODE>PAY)
TRPPORTAL. (<SSACODE>PORTAL)
TRPDWH. (<SSACODE>DWH)

Dotsoft
Portal Payments
(Using MViews)
TRPPAY:
TRPPAY user is the owner of all the objects (materialized views,
views and tables), which are required for the portal payments
i.e. schema owner

TRPPORTAL:
This user account will be given to the Portal team for transactions.

TRPDWH:
This account is used for DB link creation in the SSA Dotsoft server,
which is used for correlation of portal online payments.

Dotsoft
Portal Payments
(Using MViews)

Portal server:

Portal BIZTALK server is connected to the SSA integrated


server. Using the incremental views available in the portal
integrated server, data will be taken in the form of flat files
as and when required and those flat files will be dumped
in the corresponding tables of portal data base.

Dotsoft
Portal Payments
(Using MViews)

Creation of Materialized view logs


in the Dotsoft server at SSA end

Dotsoft
Portal Payments
(Using MViews)
Portal server:
Portal BIZTALK server is connected to the SSA
integrated server. Using the incremental
views available in the portal integrated
server, data will be taken in the form of flat
files as and when required and those flat
files will be dumped in the corresponding
tables of portal data base.

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FRS
• WLL FRS.

• Calculation of Fault Duration.

• Rebate for Faulty days Approval.

• Complaint Booking now accepts the working


phones nos with current status REC% also as
intimation no.

• Pole less DP Identification.

• Updation of Circuit No of MDF Tie Register with the


phone no of FRS Details.
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FRS – New Enquiry Forms
• Cleared faults >2 NFF cases.

• ROT Faults between given dates.

• Vertical / Pillar / DP wise details of the subscriber.

• Pending Outdoor / Cable Faults JTO wise.

• Pending faults Fault code / Flow Code wise.

• Lineman Faults, JTO Faults, Exchange Complaints /


Faults Day wise.

• Dockets order to Out door / Cable Lineman.


Dotsoft
BSNL Portal Online Payments

BSNL Portal
Procedure of Telephone Bill Payment
through BSNL Portal

• Customer has to register with BSNL Portal at


http://www.bsnl.in this is free registration and a one time
process.

• Customer will be facilitated with a username and password.


Using that the customer can logon to Portal.

BSNL Portal
• After logging on to portal, Customer will enter into Value
Added Service page. Customer has to select “Individual Bill
Payments” for doing online payment for their outstanding
bills.

BSNL Portal
• Customer has to select “Manage Phone account” and then
click on “Add Phone Account” to add phone account after
logging on with a valid combination of phone number and
the unique id (provided on the bill).

• Customer has to select the Circle and the SSA for which he
want to pay the bill online.

BSNL Portal
• To view the outstanding bills
customer has to click on “View
Outstanding Bills”.

BSNL Portal