Managerial Accounting

and Cost Concepts

Lesson 1

© 2010 The McGraw-Hill Companies, Inc.

 Work of Management

Planning
Planning
Directing
Directing and
and
Motivating
Motivating

Controlling
Controlling

McGraw-Hill/Irwin Slide 2
 Planning

Identify
Identify
alternatives.
alternatives.

Select
Select alternative
alternative that
that does
does
the
the best
best job
job of
of furthering
furthering
organization’s
organization’s objectives.
objectives.

Develop
Develop budgets
budgets to
to guide
guide
progress
progress toward
toward the
the
selected
selected alternative.
alternative.
McGraw-Hill/Irwin Slide 3
 Directing and Motivating

Directing and motivating involves managing

day-to-day activities to keep the organization running
smoothly.
 Employee work assignments.
 Routine problem solving.
 Conflict resolution.
 Effective communications.

McGraw-Hill/Irwin Slide 4
 Controlling
The
The control
control function
function ensures
ensures
that
that plans
plans are
are being
being followed.
followed.

Feedback
Feedback inin the
the form
form ofof performance
performance reports
reports
that
that compare
compare actual
actual results
results with
with the
the budget
budget
are
are an
an essential
essential part
part of
of the
the control
control function.
function.

McGraw-Hill/Irwin Slide 5
 Planning and Control Cycle
Formulating
Formulatinglong-
long- Begin
and
andshort-term
short-termplans
plans
(Planning)
(Planning)

Comparing
Comparingactual
actual Implementing
Implementing
to
toplanned
planned Decision plans
performance Making plans(Directing
(Directing
performance and
(Controlling) andMotivating)
Motivating)
(Controlling)

Measuring
Measuring
performance
performance
(Controlling)
(Controlling)

McGraw-Hill/Irwin Slide 6
 Learning Objective 1

Identify the major

differences and similarities
between financial and
managerial accounting.

McGraw-Hill/Irwin Slide 7
 Comparison of Financial and Managerial
Accounting
Financial Accounting Managerial Accounting
1. Users External persons who Managers who plan for
make financial decisions and control an organization
2. Time focus Historical perspective Future emphasis

3. Verifiability Emphasis on Emphasis on relevance

versus relevance verifiability for planning and control
4. Precision versus Emphasis on Emphasis on
timeliness precision timeliness
5. Subject Primary focus is on Focuses on segments
the whole organization of an organization
6. GAAP Must follow GAAP Need not follow GAAP
and prescribed formats or any prescribed format
7. Requirement Mandatory for Not
external reports Mandatory

McGraw-Hill/Irwin Slide 8
 Learning Objective 2

Identify and give examples

of each of the three basic
manufacturing cost
categories.

McGraw-Hill/Irwin Slide 9
 Manufacturing Costs

Direct
Direct Direct
Direct Manufacturing
Manufacturing
Materials
Materials Labor
Labor Overhead
Overhead

The Product

McGraw-Hill/Irwin Slide 10
 Direct Materials

Raw materials that become an integral part

of the product and that can be
conveniently traced directly to it.

Example:
Example: A
A radio
radio installed
installed in
in an
an automobile
automobile

McGraw-Hill/Irwin Slide 11
 Direct Labor

Those labor costs that can be easily traced to

individual units of product.

Example:
Example: Wages
Wages paid
paid to
to automobile
automobile assembly
assembly workers
workers

McGraw-Hill/Irwin Slide 12
 Manufacturing Overhead
Manufacturing costs that cannot be traced
directly to specific units produced.

Examples:
Examples: Indirect
Indirect materials
materials and
and indirect
indirect labor
labor

Materials used to support Wages paid to employees

the production process.
Examples: lubricants and
cleaning supplies used in the
automobile assembly plant.
who are not directly
involved in production
work.
Examples: maintenance
workers, janitors and
security guards.

McGraw-Hill/Irwin Slide 13
 Nonmanufacturing Costs

Selling Administrative
Costs Costs

Costs necessary to All executive,

secure the order and organizational, and
deliver the product. clerical costs.

McGraw-Hill/Irwin Slide 14
 Learning Objective 3

Distinguish between
product costs and period
costs and give examples
of each.

McGraw-Hill/Irwin Slide 15
 Product Costs Versus Period Costs

Product costs include Period costs include all

direct materials, direct selling costs and
labor, and manufacturing administrative costs.
overhead.

Inventory Cost of Good Sold Expense

Sale

Balance Income Income

Sheet Statement Statement
McGraw-Hill/Irwin Slide 16
 Quick Check 

Which of the following costs would be considered a

period rather than a product cost in a manufacturing
company?
A. Manufacturing equipment depreciation.
B. Property taxes on corporate headquarters.
C. Direct materials costs.
D. Electrical costs to light the production
facility.
E. Sales commissions.

McGraw-Hill/Irwin Slide 17
 Quick Check 

Which of the following costs would be considered a

period rather than a product cost in a manufacturing
company?
A. Manufacturing equipment depreciation.
B. Property taxes on corporate headquarters.
C. Direct materials costs.
D. Electrical costs to light the production
facility.
E. Sales commissions.

McGraw-Hill/Irwin Slide 18
 Classifications of Costs

Manufacturing costs are often

classified as follows:
Direct Direct Manufacturing
Material Labor Overhead

Prime Conversion
Cost Cost

McGraw-Hill/Irwin Slide 19
 Comparing Merchandising and
Manufacturing Companies
Merchandisers . . .
 Buy finished goods.
 Sell finished goods.
Manufacturers . . .
 Buy raw materials.
 Produce and sell
finished goods.

MegaLoMart

McGraw-Hill/Irwin
 Balance Sheet

Merchandiser Manufacturer
Current assets Current Assets
 Cash  Cash
 Receivables  Receivables
 Merchandise Inventory  Inventories
 Raw Materials
 Work in Process
 Finished Goods

McGraw-Hill/Irwin Slide 21
 Balance Sheet

Merchandiser Manufacturer
Current assets Current Assets
 Cash  Cash
 Receivables
Materials waiting to
 Receivables
be processed.
 Merchandise Inventory  Inventories
Partially complete  Raw Materials
products – some  Work in Process
material, labor, or
 Finished Goods
overhead has been
added.
Completed products
awaiting sale.

McGraw-Hill/Irwin Slide 22
 Learning Objective 4

Prepare an income
statement including
calculation of the cost of
goods sold.

McGraw-Hill/Irwin Slide 23
 The Income Statement
Cost of goods sold for manufacturers differs only slightly
from cost of goods sold for merchandisers.

Merchandising Company Manufacturing Company

Cost of goods sold: Cost of goods sold:
Beg. merchandise Beg. finished
inventory $ 14,200 goods inv. $ 14,200
+ Purchases 234,150 + Cost of goods
Goods available manufactured 234,150
for sale $ 248,350 Goods available
- Ending for sale $ 248,350
merchandise - Ending
inventory (12,100) finished goods
= Cost of goods inventory (12,100)
sold $ 236,250 = Cost of goods
sold $ 236,250

McGraw-Hill/Irwin Slide 24
 Basic Equation for Inventory Accounts

Withdrawals
Withdrawals
Beginning
Beginning Additions
Additions Ending
Ending
balance
balance
+ to
to inventory
inventory
= balance
balance
+ from
from
inventory
inventory

McGraw-Hill/Irwin Slide 25
 Quick Check 

If your inventory balance at the beginning of the month

was P1,000, you bought P100 during the month, and sold
P300 during the month, what would be the balance at the
end of the month?
A. P1,000.
B. P 800.
C. P1,200.
D. P 200.

McGraw-Hill/Irwin Slide 26
 Quick Check 

If your inventory balance at the beginning of the month

was P1,000, you bought P100 during the month, and sold
P300 during the month, what would be the balance at the
end of the month?
A. P1,000.
B. P 800. P1,000 + P100 = P1,100
C. P1,200. P1,100 - P300 = P800
D. P 200.

McGraw-Hill/Irwin Slide 27
 Learning Objective 5

Prepare a schedule of cost

of goods manufactured.

McGraw-Hill/Irwin Slide 28
 Schedule of Cost of Goods Manufactured

Calculates the cost of raw

material, direct labor, and
manufacturing overhead used
in production.

Calculates the manufacturing

costs associated with goods
that were finished during the
period.
McGraw-Hill/Irwin Slide 29
 Product Cost Flows

Manufacturing Work
Raw Materials Costs In Process

Beginning raw Direct materials

materials inventory
+ Raw materials
purchased
= Raw materials
available for use
in production
– Ending raw materials
inventory
= Raw materials used As
Asitems
itemsare
areremoved
removedfrom
fromraw
raw
in production materials
materials inventory
inventoryand
andplaced
placed into
into
the
theproduction
production process,
process, they
theyare
are
called
calleddirect
direct materials.
materials.
McGraw-Hill/Irwin Slide 30
 Product Cost Flows

Manufacturing Work
Raw Materials Costs In Process
Conversion
Conversion
Beginning raw Direct materials
materials inventory + Direct labor
costs
costs are
are costs
costs
+ Raw materials + Mfg. overhead incurred
incurredto to
purchased = Total manufacturing convert
convert the
the
= Raw materials costs
available for use
direct
direct material
material
in production into
into aafinished
finished
– Ending raw materials product.
product.
inventory
= Raw materials used
in production

McGraw-Hill/Irwin Slide 31
 Product Cost Flows

Manufacturing Work
Raw Materials Costs In Process

Beginning raw Direct materials Beginning work in

materials inventory + Direct labor process inventory
+ Raw materials + Mfg. overhead + Total manufacturing
purchased = Total manufacturing costs
= Raw materials costs = Total work in
available for use process for the
in production period
– Ending raw materials
inventory All
All manufacturing
manufacturing costs
costsincurred
incurred
= Raw materials used during
duringthe
theperiod
periodare
areadded
addedtotothe
the
in production
beginning
beginning balance
balanceof
of work
workin
in
process.
process.

McGraw-Hill/Irwin Slide 32
 Product Cost Flows

Manufacturing Work
Raw Materials Costs In Process

Beginning raw Direct materials Beginning work in

materials inventory + Direct labor process inventory
+ Raw materials + Mfg. overhead + Total manufacturing
purchased = Total manufacturing costs
= Raw materials costs = Total work in
available for use process for the
in production period
– Ending raw materials – Ending work in
inventory process inventory
Costs associated with
withthe
thegoods
goodsthat
=Costs associated
Raw materials used that = Cost of goods
are
areincompleted
production during
completed during the
theperiod
periodare are manufactured
transferred
transferredto
tofinished
finished goods
goods
inventory.
inventory.

McGraw-Hill/Irwin Slide 33
 Product Cost Flows

Work
In Process Finished Goods

Beginning work in Beginning finished

process inventory goods inventory
+ Manufacturing costs + Cost of goods
for the period manufactured
= Total work in process = Cost of goods
for the period available for sale
– Ending work in - Ending finished
process inventory goods inventory
= Cost of goods Cost of goods
manufactured sold

McGraw-Hill/Irwin Slide 34
 Manufacturing Cost Flows
Balance Sheet Income
Costs Inventories Statement
Expenses
Material Purchases Raw Materials

Direct Labor Work in

Process
Manufacturing
Overhead Cost of
Finished
Goods
Goods
Sold

Selling and Period Costs Selling and

Administrative Administrative
McGraw-Hill/Irwin Slide 35
 Quick Check 

Beginning raw materials inventory was P32,000.

During the month, P276,000 of raw material was
purchased. A count at the end of the month revealed
that P28,000 of raw material was still present. What
is the cost of direct material used?
A. P276,000
B. P272,000
C. P280,000
D. P 2,000

McGraw-Hill/Irwin Slide 36
 Quick Check 

Beginning raw materials inventory was P32,000.

During the month, P276,000 of raw material was
purchased. A count at the end of the month revealed
that P28,000 of raw material was still present. What
is the cost of direct material used?
A. P276,000 Beg. raw materials
+ Raw materials
$ 32,000

B. P272,000 purchased
= Raw materials available
276,000

C. P280,000 for use in production $ 308,000

– Ending raw materials

D. P 2,000 inventory
= Raw materials used
28,000

in production $ 280,000

McGraw-Hill/Irwin Slide 37
 Quick Check 

Direct materials used in production totaled P280,000.

Direct labor was P375,000 and factory overhead was
P180,000. What were total manufacturing costs
incurred for the month?
A. P555,000
B. P835,000
C. P655,000
D. Cannot be determined.

McGraw-Hill/Irwin Slide 38
 Quick Check 

Direct materials used in production totaled P280,000.

Direct labor was P375,000 and factory overhead was
P180,000. What were total manufacturing costs
incurred for the month?
A. P555,000
B. P835,000
C. P655,000
D. Cannot be determined.
Direct Materials $ 280,000
+ Direct Labor 375,000
+ Mfg. Overhead 180,000
= Mfg. Costs Incurred
for the Month $ 835,000

McGraw-Hill/Irwin Slide 39
 Quick Check 

Beginning work in process was P125,000.

Manufacturing costs incurred for the month were
P835,000. There were P200,000 of partially
finished goods remaining in work in process
inventory at the end of the month. What was the
cost of goods manufactured during the month?
A. P1,160,000
B. P 910,000
C. P 760,000
D. Cannot be determined.

McGraw-Hill/Irwin Slide 40
 Quick Check 

Beginning work in process was P125,000.

Manufacturing costs incurred for the month were
P835,000. There were P200,000 of partially
finished goods remaining in work in process
inventory at the end of the month. What was the
cost of goods manufactured during
Beginning the
work month?
in
process inventory 125,000
A. P1,160,000 + Mfg. costs incurred
for the period 835,000
B. P 910,000 = Total work in process
during the period 960,000
C. P 760,000 – Ending work in
process inventory 200,000
D. Cannot be determined.
= Cost of goods
manufactured 760,000

McGraw-Hill/Irwin Slide 41
 Quick Check 

Beginning finished goods inventory was P130,000.

The cost of goods manufactured for the month was
P760,000. And the ending finished goods inventory
was P150,000. What was the cost of goods sold for
the month?
A. P 20,000.
B. P740,000.
C. P780,000.
D. P760,000.

McGraw-Hill/Irwin Slide 42
 Quick Check 

Beginning finished goods inventory was P130,000.

The cost of goods manufactured for the month was
P760,000. And the ending finished goods inventory
was P150,000. What was the cost of goods sold for
the month?
A. P 20,000.
B. P740,000.
C. P780,000. P130,000 + P760,000 = P890,000
P890,000 - P150,000 = P740,000
D. P760,000.

McGraw-Hill/Irwin Slide 43
 Learning Objective 6

Understand the
differences between
variable costs and fixed
costs.

McGraw-Hill/Irwin Slide 44
 Cost Classifications for Predicting Cost
Behavior

How
How aa cost
cost will
will react
react to
to
changes
changes in
in the
the level
level of
of
activity
activity within
within thethe
relevant
relevant range.
range.
 Total variable costs change
Total variable costs change
when
whenactivity
activitychanges.
changes.
 Total fixed costs remain
Total fixed costs remain
unchanged
unchangedwhen
whenactivity
activity
changes.
changes.

McGraw-Hill/Irwin Slide 45
 Variable Cost

Your total texting bill is based on how many

texts you send.
Total Texting Bill

Number of Texts Sent

McGraw-Hill/Irwin Slide 46
 Variable Cost Per Unit

The cost per text sent is constant at

5 cents per text.

Cost Per Text Sent

Number of Texts Sent

McGraw-Hill/Irwin Slide 47
 Fixed Cost
Your monthly contract fee for your cell phone is fixed for
the number of monthly minutes in your contract. The
monthly contract fee does not change based on the number
of calls you make.
Monthly Cell Phone
Contract Fee

Number of Minutes Used

Within Monthly Plan
McGraw-Hill/Irwin Slide 48
 Fixed Cost Per Unit

Within the monthly contract allotment, the average fixed

cost per cell phone call made decreases as more calls
are made.

Monthly Cell Phone

Contract Fee
Number of Minutes Used
Within Monthly Plan
McGraw-Hill/Irwin Slide 49
 Cost Classifications for Predicting Cost
Behavior

Behavior of Cost (within the relevant range)

Cost In Total Per Unit

Variable Total variable cost changes Variable cost per unit remains
as activity level changes. the same over wide ranges
of activity.
Fixed Total fixed cost remains Average fixed cost per unit goes
the same even when the down as activity level goes up.
activity level changes.

McGraw-Hill/Irwin Slide 50
 Quick Check 

Which of the following costs would be variable with

respect to the number of cones sold at a Baskins &
Robbins shop? (There may be more than one correct
answer.)
A. The cost of lighting the store.
B. The wages of the store manager.
C. The cost of ice cream.
D. The cost of napkins for customers.

McGraw-Hill/Irwin Slide 51
 Quick Check 

Which of the following costs would be variable with

respect to the number of cones sold at a Baskins &
Robbins shop? (There may be more than one correct
answer.)
A. The cost of lighting the store.
B. The wages of the store manager.
C. The cost of ice cream.
D. The cost of napkins for customers.

McGraw-Hill/Irwin Slide 52
 Learning Objective 7

Understand the
differences between direct
and indirect costs.

McGraw-Hill/Irwin Slide 53
 Assigning Costs to Cost Objects
Direct costs Indirect costs
 Costs that can be  Costs that cannot be
easily and conveniently easily and conveniently
traced to a unit of traced to a unit of
product or other cost product or other cost
object. object.
 Examples: direct  Example:
material and direct manufacturing
labor overhead

McGraw-Hill/Irwin
 Learning Objective 8
Define and give examples
of cost classifications used
in making decisions:
differential costs,
opportunity costs, and
sunk costs.

McGraw-Hill/Irwin Slide 55
 Cost Classifications for Decision Making

 Every decision involves a choice

between at least two alternatives.

 Only those costs and benefits that

differ between alternatives are
relevant in a decision. All other
costs and benefits can and should
be ignored.

McGraw-Hill/Irwin Slide 56
 Differential Cost and Revenue

Costs and revenues that differ among

alternatives.
Example: You have a job paying P1,500 per month in
your hometown. You have a job offer in a neighboring
city that pays P2,000 per month. The commuting cost
to the city is P300 per month.

Differential revenue is: Differential cost is:

P2,000 – P1,500 = P500 P300

McGraw-Hill/Irwin Slide 57
 Opportunity Cost
The potential benefit that is given
up when one alternative is selected
over another.

Example: If you were

not attending college,
you could be earning
P15,000 per year.
Your opportunity cost
of attending college for
one year is P15,000.

McGraw-Hill/Irwin Slide 58
 Sunk Costs

Sunk costs have already been incurred and cannot be

changed now or in the future. These costs should be
ignored when making decisions.

Example: You bought an automobile that cost

P10,000 two years ago. The P10,000 cost is sunk
because whether you drive it, park it, trade it, or sell
it, you cannot change the P10,000 cost.

McGraw-Hill/Irwin Slide 59
 Quick Check 

Suppose you are trying to decide whether to drive or

take the train to Portland to attend a concert. You
have ample cash to do either, but you don’t want to
waste money needlessly. Is the cost of the train ticket
relevant in this decision? In other words, should the
cost of the train ticket affect the decision of whether
you drive or take the train to Portland?
A. Yes, the cost of the train ticket is relevant.
B. No, the cost of the train ticket is not relevant.

McGraw-Hill/Irwin Slide 60
 Quick Check 

Suppose you are trying to decide whether to drive or

take the train to Portland to attend a concert. You
have ample cash to do either, but you don’t want to
waste money needlessly. Is the cost of the train ticket
relevant in this decision? In other words, should the
cost of the train ticket affect the decision of whether
you drive or take the train to Portland?
A. Yes, the cost of the train ticket is relevant.
B. No, the cost of the train ticket is not relevant.

McGraw-Hill/Irwin Slide 61
 Quick Check 

Suppose you are trying to decide whether to drive or

take the train to Portland to attend a concert. You
have ample cash to do either, but you don’t want to
waste money needlessly. Is the annual cost of
licensing your car relevant in this decision?
A. Yes, the licensing cost is relevant.
B. No, the licensing cost is not relevant.

McGraw-Hill/Irwin Slide 62
 Quick Check 

Suppose you are trying to decide whether to drive or

take the train to Portland to attend a concert. You
have ample cash to do either, but you don’t want to
waste money needlessly. Is the annual cost of
licensing your car relevant in this decision?
A. Yes, the licensing cost is relevant.
B. No, the licensing cost is not relevant.

McGraw-Hill/Irwin Slide 63
 Quick Check 

Suppose that your car could be sold now for P5,000.

Is this a sunk cost?
A. Yes, it is a sunk cost.
B. No, it is not a sunk cost.

McGraw-Hill/Irwin Slide 64
 Quick Check 

Suppose that your car could be sold now for P5,000.

Is this a sunk cost?
A. Yes, it is a sunk cost.
B. No, it is not a sunk cost.

McGraw-Hill/Irwin Slide 65
 Summary of the Types of Cost
Classifications

Financial Predicting Cost

Reporting Behavior

Assigning Costs to Making Business

Cost Objects Decisions

McGraw-Hill/Irwin Slide 66
Further Classification of Labor Costs

© 2010 The McGraw-Hill Companies, Inc.

 Learning Objective 9

Properly account for labor

costs associated with idle
time, overtime, and fringe
benefits.

McGraw-Hill/Irwin Slide 68
 Idle Time

Machine Material
Breakdowns Shortages

Power
Failures

The labor costs incurred

during idle time are ordinarily
treated as manufacturing
overhead.
McGraw-Hill/Irwin Slide 69
 Overtime

The overtime premiums for all factory

workers are usually considered to be part
of manufacturing overhead.

McGraw-Hill/Irwin Slide 70
 Labor Fringe Benefits

Fringe benefits include employer paid

costs for insurance programs, retirement
plans, supplemental unemployment
programs, Social Security, Medicare,
workers’ compensation, and
unemployment taxes.

Some companies Other companies treat

include all of these fringe benefit
costs in expenses of direct
manufacturing laborers as additional
overhead. direct labor costs.
McGraw-Hill/Irwin Slide 71
Cost of Quality

© 2010 The McGraw-Hill Companies, Inc.

 Learning Objective 10

Identify the four types of

quality costs and explain
how they interact.

McGraw-Hill/Irwin Slide 73
 Quality of Conformance

When the overwhelming majority of products

produced conform to design specifications
and are free from defects.

McGraw-Hill/Irwin Slide 74
 Prevention and Appraisal Costs
Support activities
Prevention whose purpose is to
Costs reduce the number of
defects

Incurred to identify
defective products
Appraisal Costs before the products are
shipped to customers

McGraw-Hill/Irwin Slide 75
 Internal and External Failure Costs

Incurred as a result of
Internal Failure
identifying defects
Costs before they are shipped

Incurred as a result of
External Failure defective products
Costs being delivered to
customers

McGraw-Hill/Irwin Slide 76
 Examples of Quality Costs

Prevention Costs Appraisal Costs

 Testing and inspecting
• Quality training
• Quality circles incoming materials
 Final product testing
• Statistical process
 Depreciation of testing
control activities
equipment

External Failure Costs

Internal Failure Costs  Cost of field servicing and
 Scrap
 Spoilage handling complaints
 Rework  Warranty repairs
 Lost sales

McGraw-Hill/Irwin Slide 77
 Distribution of Quality Costs

McGraw-Hill/Irwin Slide 78
 Learning Objective 11

Prepare and interpret a

quality cost report.

McGraw-Hill/Irwin Slide 79
 Quality Cost Report
For Years 1 and 2
Year 2 Year 1
Amount Percent* Amount Percent*
Prevention costs:
Systems development $ 400,000 0.80% $ 270,000 0.54%
Quality training 210,000 0.42% 130,000 0.26%
Supervision of prevention activities 70,000 0.14% 40,000 0.08%
Quality improvement 320,000 0.64% 210,000 0.42%
Total prevention cost 1,000,000 2.00% 650,000 1.30%

Appraisal costs:
Inspection 600,000 1.20% 560,000 1.12%
Quality cost
Reliability testing
Supervision of testing and inspection
580,000
120,000
1.16%
0.24%
420,000
80,000
0.84%
0.16%
reports provide
Depreciation of test equipment
Total appraisal cost
200,000
1,500,000
0.40%
3.00%
140,000
1,200,000
0.28%
2.40%
an estimate of
the financial
Internal failure costs:
Net cost of scrap 900,000 1.80% 750,000 1.50% consequences
Rework labor and overhead 1,430,000 2.86% 810,000 1.62%
Downtime due to defects in quality 170,000 0.34% 100,000 0.20% of the
Disposal of defective products 500,000 1.00% 340,000 0.68%
Total internal failure cost 3,000,000 6.00% 2,000,000 4.00% company’s
External failure costs: current defect
Warranty repairs
Warranty replacements
400,000
870,000
0.80%
1.74%
900,000
2,300,000
1.80%
4.60%
rate.
Allowances 130,000 0.26% 630,000 1.26%
Cost of field servicing 600,000 1.20% 1,320,000 2.64%
Total external failure cost 2,000,000 4.00% 5,150,000 10.30%
Total quality cost $ 7,500,000 15.00% $ 9,000,000 18.00%

* As a percentage of total sales. In each year sales totaled $50,000,000.

McGraw-Hill/Irwin Slide 80
 Quality Cost Reports in Graphic Form
$10 20

9
Quality 18

Quality Cost as a Percentage of Sales

8
reports 16
Quality Cost (in millions)

7
External External
can also 14
External External
6 Failure Failure
be 12 Failure Failure

5
prepared 10

4 Internal
Failure
in 8 Internal
Failure
3 Internal
Failure
graphic 6 Internal
Failure
2
Appraisal form. 4
Appraisal
Appraisal Appraisal
1 2
Prevention Prevention Prevention Prevention
0 0
1 2 1 2
Year Year
McGraw-Hill/Irwin Slide 81
 Uses of Quality Cost Information

Help managers see the

financial significance of
defects.

Help managers identify

the relative importance
of the quality problems.
Help managers see
whether their quality
costs are poorly
distributed.
McGraw-Hill/Irwin Slide 82
 Limitations of Quality Cost Information
Simply measuring and
reporting quality cost
problems does not solve
quality problems.

Results usually lag

behind quality
improvement programs.

The most important

quality cost, lost sales, is
often omitted from
quality cost reports.
McGraw-Hill/Irwin Slide 83
 ISO 9000 Standards
ISO 9000 standards have become
international measures of quality.
To become ISO 9000 certified, a
company must demonstrate:
1. A quality control system is in use, and the
system clearly defines an expected level of
quality.
2. The system is fully operational and is
backed up with detailed documentation of
quality control procedures.
3. The intended level of quality is being
achieved on a sustained basis.

McGraw-Hill/Irwin Slide 84