Hospitality Assignment

Staff in Charge
Mr. Vasanth

Submitted by,
P. BalaSubramanian
F1 Batch
 My Thought
I am feeling great for the strong support and the
guidelines provided to me by my Hospitality staff Mr.
Vasanth who helped me through this Hospitality class to
make me as perfect. I am really thankful to him.
The Company was established in 1902

Taj Hotels
First hotel, The Taj Mahal Palace &
The Taj Group has a
Tower, Mumbai, in 1903. philosophy of

Personalized service
From the 1970s to the present day, the excellence

Taj Group has played an important role Innovative means of

in launching several of India's key improving service
quality. 
tourist destinations.
Taj Exotica is our resort and spa brand
found in the most exotic and relaxing
Taj Hotels
locales of the world.
Taj Safaris are wildlife lodges that allow
travelers to experience the unparalleled
beauty of the Indian jungle amidst
luxurious surroundings. 
Upper Upscale Hotels provide a new
generation of travelers a contemporary
and creative hospitality experience that
matches their work-hard play-hard
lifestyles.
The Gateway Hotel (upscale/mid-
market full service hotels and resorts) is
Taj Hotels
a pan-India network of hotels and
resorts that offers business and leisure
travelers a hotel designed, keeping the
modern nomad in mind.

Ginger (economy hotels) is our

revolutionary concept in hospitality for
the value segment. Intelligently
designed facilities, consistency and
affordability 
Taj Air – an exclusive charter service that Taj Hotels
offers travelers higher levels of
In addition to the
safety, existing fleet
efficiency and of Falcon 2000
jet aircrafts, Taj Air
reliability in the comfort of their very has expanded to a
own aircraft. brand new Falcon
2000LX jet.
Marriott International is a worldwide
Marriott
operator and franchisor of a broad
Headquarters Bethesd
portfolio of hotels and related lodging a, Maryland,
facilities. United States

Chairman-J. W. "Bill"
Marriott, and CEO
3,150 lodging properties located in the
United States Vice Chairman
-William J. Shaw

67 other countries and territories.

President - Arne M.
Sorenson
On July 19, 2006 – Non Smoking Area
Marriott
Terrorist attacks
On November 11, 2010, Announced plans Several Marriott hotels
around the world have
to add over 600 hotel properties by 2015. been the target of
bombings.

Marriott World Trade

It plans to have 100 hotel properties in Center, indirectly

India and other countries include China destroyed during

the September 11, 2001
and Southeast Asia. attacks

2003 Marriott Hotel

bombing

2008 Islamabad Marriott

bombing

2009 Jakarta bombings

 FRONT OFFICE AND HOUSEKEEPING TO
THE FFIT
 PRE ARRIVAL STAGE :

During the mode of reservation all the details such as Nationality, Purpose of Visit
are taken down and Passport details/Credit card details are taken in order to
Guarantee the reservation

 ON ARRIVAL STAGE :

Airport Pickup/Luggage counted

Welcoming the guest by the staffs and any one of the higher officials in the hotel

Welcome drink served/Reservation Verification

Demo of handling the key cards

Luggage Counted/Bell takes the luggage to the room

ON STAY :
 Various types of services was provided to the guest
according to their food/meal.
 Floor limit
 Currency Convertors

DEPARTURE STAGE :
Preparing bills/various usages of the guest are calculated
Bell boy carries the guest luggage to the lobby.
Mode of payment – Cash/Card/Travellors Cheque/Agent
Coupon

AFTER DEPARTURE STAGE : A message via e-mail or

phone to be sent to the customer inorder to Thank
Types of Hotels - Budjet
Budjet:. All rooms have been refurbished and
include all the superior room guest amenities.

Sometimes called as Economy Hotels

Limited Service hotels 

Hotel Types – Luxury and Semi Luxury
Luxury Semi Luxury
950 sq ft 1250 sq ft

1 bedroom + 1 2 bedroom + 1 drawing

room + 1 dining room + 2
drawing room + 1
bathrooms
dining room + 1 hall 2 TV’s (LCD / Plasma)
room + 1 bathroom Telephone
Centralized A/C
Mini bar 
Electronic Safes Centralized A/C
Electronic Safes
Current scenario in Hotel Industry
Advantages Disadvantages
More services provided More competitive
More comfort Costly
Hotels are designed
according to the various
people needs
Internet reservation
facility
Privacy/Security
 Property Management System
Advantages Disadvantages
 Reduced staff System Failure/Data
 Reduced cost Crash
 Easy Access Error in data entry
 Internet Connectivity
Quite Costly to
 History of Storage
implement
 Remote Access
Maintenance cost
 Distributed database
sharing Security
Efficiency and flexibility 
 My Position . .
After a period of ten years(app.,), probably I will be in
a position of Duty Manager in a reputed Organization
Because it is not quite easy to get into a Duty manager
position without any experience
Hotel Industry has different Hierarchy levels.
It takes a span of time to get promoted to a
commanding position
As for Tourism, Travel & Tourism Future of
competitiveness report 2009 by the Hospitality
Industry
World Economic Forum, India was
ranked 11th in Asia Pacific region and 62nd
overall
The demand for travel and tourism in
India is expected to grow by 8.2%
between 2010 and 2019
 Future of
Capital investment in India's travel and Hospitality
Industry
tourism sector is expected to grow at
8.8% between 2010 and 2019

According to World Travel & Tourism

Council (WTTC), the growth in
hospitality industry is pegged at 15%
every year with 1, 50,000 hotel rooms
over the next couple of years.
Thank You ! ! !
Thank You ! ! !