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MODERN
MARKETING
Focus on profits
Profits = f (customer satisfaction)
Supply adjusts to will of demand
Assumes intense competitive environment
Long-term time horizon
Normative not descriptive model
Selling and Marketing
Concepts Contrasted
Starting
point Focus Means Ends
Product Strategy
Price Strategy
Promotional Strategy
Place Strategy (Channels of
Distribution)
The role of marketing
management is to mix
or blend these four
strategic variables in
such a way as to meet
the needs of...
THE TARGET
MARKET
Target Market
This process
does not take
place in a
vacuum
Environment
(Exogenous Variables)
Main Categories of Environmental
Variables
Economic
Competitive
Technological
Socio-Cultural-Demographic
Legal-Political-Government
Illustrative
Representation of the
Marketing Mix
Environment
Product
•Economic
•Competitive
Internal •Socio-Cultural-
Place
Price
Controllable
Variables Demographic
•Legal-Political-
(endogenous) Govt
•Technology
Target
Promotion Market
The Marketing Mix Model
Portrays
Environment
Marketing Management as:
•Economic
•Competitive Target •Based on the marketing
•Socio-Cultural- Market concept
Demographic •Having a supply side
•Legal-Political-
Government
and demand side
•Technology •Supply adapting to
Price demand
•Highly interactive
Internal •An open system
Promotion
Product
Manufacturers Non-profits
Retailers Universities
Accounting Government
People (political
Law candidates)
Etc.
Marketing is elevated to a
level of strategic
position in the
organization
Marketing-Management
Inextricably Tied to
Decisions Involving:
Markets to be served
MARKETS
O
f EXISTING NEW
f
e Market Market
EXISTING Penetratio Developmen
r
i n t
n New
g NEW Offering Diversificati
s on
Budgeting, Financial,
Production, and Human
Resources
Ma
rg
Technology development
Activities
Support
in
Procurement
Marketing
n
Inbound Opera- Outbound Service
rgi
and
logistics tions logistics sales
Ma
Primary Activities
Marketing can be viewed
as the “heart” of the value
chain because it ties all of
the activities together from
the customer’s point of
view
Relationship
Marketing
Affinity programs
Frequent-buyer/user programs
Database marketing
Partnerships (strategic alliances
Co-marketing and co-branding
EDI (electronic data interchange)
VMI (vender-managed inventory)
QR (quick response)
Life-time value of customer analysis