WELCOME

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 Communication Skills

What is there for the day…

We’ll share knowledge

We’ll have Fun
We’ll Play Roles
We’ll learn
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LET’S DISCOVER

THE POWER OF
COMMUNICATION…

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WHAT DO WE
UNDERSTAND BY
A “SKILL”?

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At the end of the workshop we will

learn…
 what is Good and what is Bad
Communication

 some basic skills to become a

Good Communicator
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… and also
 to recognize & overcome barriers

 advantages of listening

 to speak confidently

 to communicate effectively

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Research shows, communication is…

55% 7%
body language words

38%
style

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Why Communication…
• to express our emotions
• achieve joint understanding
• to get things done
• pass on and obtain
information
• reach decisions
• develop relationships

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Home Truths about Communication…

• Good Communication can’t exist
without honest listening

• We do not try HARD to get our

message across

• We do not take advantage of

various media available to us
• We all could improve our
communication skills

• It cannot be perfected
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Ways & effects of Communication

Formal Less Flexible, More Accurate

but less responsive

Informal More Flexible, Less Accurate but

responsive

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What is Communication…
• art of getting your message
across effectively through:
•Spoken words – first & simplest way
•Body Language – can make or mar
•Written words – reflects importance
•Visuals – leaves greatest impact

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Types & Methods

Written Letters, Memos, Reports…

Spoken Conversations, Interviews,

Phone Calls, Requests…
Gestures Facial expressions, Actions,
Voice Tone, Silence, Stance…
Visuals Photographs, Paintings, Videos,
Film…
Multimedia Television, Newspaper,
Magazines, Internet…
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Communication : The Flow

Channel

Formulating Delivery

Message
Sender Receiver
Feedback

Perception
Response

Understanding
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Effective Communication…

– Is scarcer than quality water

– Is measured by results or actions
– Does not need to be very
complex
– Is aimed at informing others
– Is complete and clear

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Barriers to Effective Communication…

 Personal Barriers
• Your style and character (rude, polite, shy,
outspoken)
• Preparation & presentation
• Lack of clarity (pronunciation, pitch, etc.)
• Lack of credibility
• Timing

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Barriers to Effective Communication…

Proper Pronunciation

Communication Help Pen

Buffalo Career Guest

Colonel Buffet Bouquet

Rendezvous Bulb Fax

Prakash Pradeep Chandrajeet

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Barriers to Effective Communication…

 Organisational Barriers
• Culture

• Environment

• Size & structure

• Pace of activity

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Barriers to Effective Communication…

 Process Barriers
• Channel/Medium

• Irrelevant Information loading

• Lack of Response or Feedback

• Inappropriate Questions

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Overcoming the Barriers…

 Say to yourself, “I will get Response”

 Come up with a topic for discussion

everyday

 Start improving upon pronunciation

 Develop habit of reading – start with the

English newspaper / Comics

 Understand first, then communicate

 Don’t be afraid of asking questions

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Thank
you